Rated 2 out of 5 by Elrobin Very disapointed
We stayed here for a dance convention & we were completely dissapointed!! There were stains on our bedding & towels. The room was dusty and had not been vacuumed. The staff acted as if we were bothering them. A bag of ours was "misplaced" from a secluded hallway but turned in to the desk after nothing of value was found in it. One of the conference rooms had a leaky roof & could not be reached. The carpets could all use a major shampooing and just a good cleaning throughout. The staff was not very helpful or apologetic in trying to find the missing bag. The hotel should have had more than one cheep little microwave available for people to heat up lunches & dinners. Just overall not a great experience.
February 12, 2014
Rated 3 out of 5 by Nett Clean
Meets expectations. Check in staff person did not call me when my room was ready.
Food provided for conference was average fare.
September 21, 2014
Rated 5 out of 5 by Survival1 Love this Hotel
The Staff, rooms, and restaurant, are always the top of the line and cater to the needs of the competitors. My husband and I travel a lot around the country competing, we have found the Sheraton to the be a home a way from home.
The staff is warm, friendly and professional. Starting with yo9ur staff, Beverly and Shirley at the front of the dinning room, Jamie and Kenny and all the other wait help we find to be exceptional and cater to the competitors ever need. And you must understand we are difficult group to deal with.
Kim the main floor expeditor and housekeeper will always go out of her way for us.
The front desk staff are always welcoming and keep things moving along in a professional manner.
We look forward to making our reservation for The Master's Nationals Competition in July.
Look forward to seeing everyone there again.
Mr. & Mrs Scelfo-Cino
September 2, 2014
Rated 4 out of 5 by notnif front desk staff could use some additional staffing
check in was 3:00 p.m.. we arrived at 3:00 p.m. & rooms were not ready. Had to wait. They gave us voucher for "a" free drink. Had to ask for another voucher since there were two of us. Room was ready @ 3:45 p.m.
September 18, 2014
Rated 2 out of 5 by albertjdz Needs more Customer focus!
Check-in Staff told me that I had to go to Bell Station to arrange delivery of my bags to my room! Hotel Front Desk should do this, not the Guest! And after waiting for more than 10 minutes for a Bellman, who actually NEVER appeared, I had to take my OWN bags to my room, along with my daughter in a wheel chair!
September 11, 2014
Rated 4 out of 5 by Carmine Very Nice Hotel, Helpful and friendly staff
Staff from housekeeping to waitpersons were friendly and helpful. Facility attractive and well appointed. When I told the desk that I needed a roll away for my grandson they immediately switched us to a two queen bed room. At formal banquet on Friday night my grandson did not like the cheesecake. The server on her own initiative brought him two giant chocolate chip cookies.
The only negatives were the construction work and strangely, the room did not have a dresser.
Lots of easy ways to get around Pittsburgh from Station Square and the Sheraton.
June 22, 2014
Rated 2 out of 5 by evengivingareviewishard Disappointed
Rooms were dirty - carpet was filthy and wallpaper needed scrubbed. Workman started every morning at 7:00 AM and woke us up. Not sufficient staff at front desk waited in line twice. I think I was supposed to get a discount for the parking as a SPG member but I kept getting different answers from staff and received no discount. Rooms were booked together as one party but we were given rooms that were not even on the same floor. Acted like a discount hotel should have been a discounted rate.
August 8, 2014
Rated 2 out of 5 by michigan1973 Overpriced for the quality
My reservation said rooms came with refrigerators, they did not. Also I had requested a rollaway bed. I did not get one, but I was OK with that until I got my bill and see they charged me for one. The parking situation is horrible and the hotel should be more upfront about the $21 a day for parking. It would've been nice to spend the evening at the hotel bar but the bartender was not friendly and the cost for drinks were overpriced. The hairdryer in the room was cheap and didn't work. But the bell hop was great and I enjoyed the free shuttle service.
May 27, 2014
Rated 4 out of 5 by TRoman5486 Need for an electrical outlet.
I would like to have had circuit to plug in my sleep apnea machine but couldn't find an outlet to plug it in close to the bed. Otherwise I was very pleased as I have stayed in this hotel numerous times and will continue to do so.
September 9, 2014
Rated 4 out of 5 by 2WeekGuest Much Improved
This hotel is much improved over my stay 2 years ago which was very disappointing. I was in a renovated room on the club level. It was very comfortable and setup perfectly for a business guest. The ladies in the Club Room were lovely particulary Rochelle and Marie. The only downside this trip were the bellmen. 3 stood around talking as I struggled with bags. The young female conceirage was very responsive.
August 24, 2014
Rated 3 out of 5 by LMW14209 Great location but lacks Sheraton standards
So disappointed in this past stay, We stay here every time we come with our pets. As the hotel is being renovated, it was clear we were put in pet rooms....definitely see need for paint an improvement....carpet horrible. Shared the floor with a church group of 50 rooms with such language... security,,,,cops...not up to Sheraton standards. We did receive a complimentary breakfast but really???? My daughter and sons had to listen to evening noise and bad language!!!! Why woud Sheraton not put them out....instead, honest payers pay the price????
April 21, 2014
Rated 3 out of 5 by Ghostfern Good amenities, needs renovation
The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty.
February 23, 2014
Rated 4 out of 5 by kerry68 Pittsburgh steelers
Stayed at the hotel for a steelers game. Great spot to stay, convenient to either walk or take ferry to game.
September 8, 2014
Rated 3 out of 5 by steveku2 Lack of attention to details
This hotel is old and showing its age, and no one seems to care. One of the 4 elevators was out of order, and there was no indication it was being fixed. Hand dryer in the men's room - out of order. Even a light in the restaurant - out. A cracked and peeling lampshade in my room, which was quite small. The hallways are dark and dingy. No rooms available until 3:00, and even then the room I had reserved wasn't ready. This hotel certainly isn't a dump, but it needs a major makeover and a staff that pays attention to details.
May 27, 2014
Rated 5 out of 5 by Mandyosu98 Nice Room, Comfy Bed
I was only in town for one night. But the staff was courteous and appreciative of tips. Room was comfortable and bed was super comfy. First time my back hasn't hurt in months.
Recommend you bring ear plugs. Trains not too loud but I was glad I had mine. Great night sleep!
August 30, 2014
Rated 1 out of 5 by Anrak1 Under deliver
Arrived at midnight. Told front desk I needed a 7:30AM wake-up call, would prefer a king bed and access to the club lounge. Upon entering room, room had double beds but given the time of night I didn't bother going downstaris again to complain. Was woken up at 8:45AM by my work colleague who had been downstairs waiting since 8:30 to pick me up to attend meeting. Scrambed to wake up, take quick shower, etc and we were late for meeting. AS well, stopped by loung on the 15th floor where I stayed and card did not work. What a disaster!
March 11, 2014
Rated 1 out of 5 by JZ48 Disappointed
Room was standard, prices too high for value. Fast Track restaurant terrible. Eating area uncomfortably cold. Fodd in buffet on Friday night and Saturday morning was not up to Sheraton quality. Soup from buffet was only warm, Clam Chowder ordered off the menu was cold and should have been named potato soup. Meat not properly prepared. Chicken fingers were only warm and the pasta was cool and pasty. Saturday buffet, eggs were cold and mush, french toast cold. The only thing going for it was the coffee was hot and the toast was nice!
February 17, 2014
Rated 3 out of 5 by mingaz Need Better sound-proofing
I was a guest for one night. The hotel & room overall were great. However, when I prepared to use the shower, I realized it had not been thoroughly cleaned......the previous guest(s) used bar soap & shower gel were still in the holder. I was fortunate to get a room with a magnificent view of downtown Pittsburgh, however, the nightly train runs were not my cup of tea.
August 19, 2014
Rated 2 out of 5 by PGHSPG This hotel is in unacceptable condition
While I recognize that renovations are in progress and ongoing, Starwood should really remove the brand from this place until they are complete. The noise from freight trains passing a few feet from the window throughout the night, combined with noise from connecting rooms and from the hallway is more than anything I've encountered at a full-price, full-service hotel anywhere. The construction noise starts before 7AM on other floors, and travels through the ceilings/floors. The un-renovated floors and rooms are dimly lit and shabby.
The club lounge staff members are very nice, but hampered by equipment maintenance issues.
I recommend avoiding this property until the renovation is complete, or at minimum until a renovated room can be guaranteed on the reservation.
May 1, 2014
Rated 3 out of 5 by ZMan2000 It was OK
There was construction in the Lobby, but the hotel did a good job of working around it. I found the overall hotel condition to be somewhat messy. We were on the 5th floor. There was packing material near the elevators during our entire stay. The entrance from the side parking lot was dreary. The room was generally clean and well appointed. I found it odd that the bathroom had no hooks or towel bars. In addition, the bathroom lacked an exhaust fan, so it was always fogged after a shower.
June 30, 2014
Rated 1 out of 5 by Pam9999 room in desperate need of renovation
This is not a cheap hotel in terms of price. I was shocked, then, to have a hotel room that was dirty (stains on carpet, stains on wallpaper (especially in bathroom), pink stain on TV stand, brown stain in sink) and worn (notably scuffed furniture, peeling ceiling). It felt (and was) unclean. The one positive was the wonderful view from our room. In short, I cannot recommend this hotel.
August 11, 2014
Rated 5 out of 5 by RonnieA Excellant accommodations
The staff was friendly, courteous and professional. The rooms and restaurant was clean and neat. I would highly recommend.
September 2, 2014
Rated 4 out of 5 by Emerald2014 Sheraton July Pittsburgh
Ensured the SPG number was added at front desk but was not given the SPG floor until I went down to change rooms. The first room was RIGHT next to an elevator and the entry of the room was filthy with a large black stain that ran about 8 feet into the room and a rancid odor. Not a great first impression. The next front desk lady moved me to 9th floor with the correct room. Maid was excellent!!
May consider opening up for breakfast at 6am and not 6:30.
July 21, 2014
Rated 3 out of 5 by DMoneyPAS Remodel Issues
The hotel lobby was under renovation and the air fresheners used to cover up what I assumed to be the paint smell was overpowering and offensive. Undecided on whether or not I would recommend it or use it for a future stay.
August 27, 2014
Rated 3 out of 5 by Adel14 Hotel under construction
This hotel has history, and was under construction, and understaffed. I am sure once it in finished you will be fine. My room lacked a frig, had a shell, I could not check in until after 4:00 because they were so busy and I had to hold my luggage for 3 hours in lobby (arrived at 1). Ran out off toilet paper, only had one roll from day one, we opted for the "green clean" so the maid never came in. In those cases, you should at least start out with 2 rolls. Just a thought. Thanks though.
June 22, 2014
Rated 3 out of 5 by KJF14 Average
- Front staff not responsive, helpful or knowledgeable
- Poor room service
- Poor food selection
September 1, 2014
Rated 4 out of 5 by Leon827 Enjoyed my stay!
This hotel was in proximity to so many venues and resturants. The location is on the river with lots of activities and fantastic views.
The staff was very friendly and helpful. I truly enjoyed my stay. The only negeitive would be the railway that runs adjacent to the hotel. However, they do their best to time the train passing during wake hours.
August 12, 2014
Rated 2 out of 5 by Esmeralda45 Would never stay here again
The room looked old and didn't have 2 pieces of furniture that matched. We had to ask for a roll of toilet paper but, the cleaning people were very nice. We asked where the soda machine was and they said they didn't have any. We had to go to the bar and get a class of soda and carry it up to our room. We had the breakfast buffet that was very expensive and all the food was cold. There was only one bathroom open in the lobby and it was filthy. There was a competition going on there and all the people were sitting on the floor on both sides of the hallway. So you had to walk in between them to even get to the bathroom.
We went to a wedding there and that went well. The food was delicious and the wait staff was very nice and accommodating.
I had stayed at this hotel about 5 years ago and it was beautiful. I couldn't believe I would ever see a Sheraton this bad.
July 22, 2014
Rated 2 out of 5 by Pinkbrittles Conference stay
The staff was unresponsive and inefficient. I had to repeatedly a ask for things, and the concierge gave awful food suggestions. The hotel also seemed unable to effectively find a taxi for four when we left. The catered food for the conference was terrible as well. The hotel also charges for internet access. If you want to connect more than one device to wireless, like your computer and your iPad, you have to pay $10 a day. I think that's just ridiculous. The only highlight was the breakfast buffet.
April 13, 2014
Rated 4 out of 5 by JB123 Overall good.
This hotel is being upgraded, and the results are showing in a positive way.
The staff is excellent, and the Club Lounge is exceptional.
It's location near a walking trail and the T station are helpful.
The Station Square complex leaves a little to be desired. There are many vacant store fronts. So, entertainment generally does require a T trip.
The negative for this hotel is the parking. The garage is really, really expensive; and there aren't any other options available.
June 14, 2014