Rated 5 out of 5 by JaimeBrad The waterark is the main attraction!
We came to the Sheraton to spend our 1 year wedding anniversary with our 3 year old boy, we had SO much fun, we highly recommend the waterpark for all ages of kids, it was a ton of fun!
May 12, 2014
Rated 1 out of 5 by Dolt Charges
The hotel is ok but I drank a bottle of water out of the room and paid cash for it but I got billed anyway. I called and they assured me it would be removed. it has not been removed so I called again and was assured it would be removed. It has been a week and the charge is still there. For some reason I seem to be failing at this, I am calling them again to attempt to get this fee that I have paid removed from my bill. I had bad luck getting to the airport with all the construction, nearly missed my flight. I will not stay there again
September 19, 2013
Rated 4 out of 5 by Shannon32 Disappointment with Carver's
I was eating by myself and wanted a couple glasses of wine during dinner and then was going to have one back in my room. As a result is waslooking at the bottles. I was disappointed to find that there was not one bottle under $40. What was even disappointing was what you were charging for the bottles.
There was Wine O' Clock from Oliver, BC. I have purchsed it before in the liquor store for less than $10 a bottle. Carver's price was $45. I understand there is a mark up. Usually I experience a double mark up. To mark up the wine 4.5 times is ridiculous. This was very frustrating and now it makes me think twice about returning. I still bought a bottle of wine with my meal and so my bill came to over $100 plus tip. I was at the mercy of Carver's wine menu.
January 26, 2013
Rated 4 out of 5 by Steve Excellent staff
This hotel has a friendly staff that is always willing to help make your stay as comfortable as possible.
May 9, 2014
Rated 4 out of 5 by Kathy21 Great Family Fun
The Sheraton has great family fun.
With pleasure also comes business. Todays work world doesn't stop, a feature that would have been nice at the Sheraton would have been full service wifi, not lite at no extra charge.
The Sheraton is a great place for the family the pool is great, but no people were in it because it was cold.
Waking up to beer cans out the front door entry in the planters was not so family friendly.
We understand that the Sheraton provides lots of banquet functions, but seeing broken glass and beer cans is not what I want my children to see first thing in the morning.
Overall we had a great time. The new life jackets were wonderful. And provided at no charge was nice.
Thank-you for the new suite and coffee, overall happy with our stay and we will be back.
September 11, 2012
Rated 3 out of 5 by Expatnomore Nice reno, but honesty is the best policy
When I checked in after midnight I was told that I had been upgraded (yay) to a suite (#745). I told the clerk that the only thing I cared about was quiet, don't care about views or anything else. She assured me directly that it was a quiet room. Perhaps but the elevator shaft next door kicked into gear in the early hours and my sleep was awful. There is no way that room could be considered quiet and she lied directly to my face. Bad show SPG and certainly not what I usually experience at your hotels.
January 18, 2013
Rated 5 out of 5 by Kelly52 Comfy and Classy
This is the third time I have been to the Sheraton Cavalier in Calgary for business. The hotel is easy to get to, just off the Deerfoot trail and surrounded by many restaurants if you wish to eat outside the hotel. Some of my group ate at the hotel bar and the food was delicious and the service very good.
This trip our meeting was in the McKnight East boardroom. This room is perfect for smaller groups, we had 30 folks at our meeting. The meeting rooms have all been refurbished since our last visit and wow, very nice. New comfortable chairs and beautiful lighting.
The staff are first class, polite and attentive. Martin our coordinator couldn't have done enough for us.
The guest rooms are large and bright with wonderful beds,very comfortable mattress with pillows that you just melt into!
October 29, 2012
Rated 4 out of 5 by Gret Some suggestions for the water park
I am concerned regarding the safety of children in the pool area.
Please consider an attendant at the top or bottom of the slide and to enforce the "no diving" suggestions written on the edge of the pool.
As well the attendant could monitor the overcrowding in the hot tubs.
Persons folding the towels do not appear to have any ability to perform these safety duties.
April 7, 2014
Rated 5 out of 5 by Mawan2000 My 2nd home
I stay at this hotel one to twice a week. Staff is awesome, always greet with great smile and welcome me like an old friend.
Rooms are very quite and comfortable.
Hotel is close to shopping malls,theatre etc.
I enjoy my each and every stay
April 24, 2014
Rated 5 out of 5 by LeGaul67 Excellent stay!
When I arrived, I was upgraded to a suite at no additional charge. The lounge has a good variety of breakfast foods and Henry's Pub is a great place to eat - 20 wings for $5.00 on Wednesdays! Overall a great hotel. Always enjoy staying here while in Calgary on business.
April 18, 2014
Rated 5 out of 5 by Mawan2000 Great place
I entered into my room and saw wine and cheese were waiting for me. Great place to stay in Calgary
April 30, 2014
Rated 5 out of 5 by happymom31 This Hotel was excellent
This Hotel was amazing, any one with kids would enjoy this place. my kids loved it because of the indoor water park, rooms were clean and well maintained, The bed was very comfy. We ended up getting the calaway package, if u plan on staying at this hotel and u have kids I would get there package. My calaway package included one night, 2 adult tickets and 2 kids ticket to calaway park and $25.00 food voucher for the Hotel . My next trip to Calgary I will be staying at this Hotel.
September 6, 2012
Rated 5 out of 5 by Lisa2267 This hotel has comfort figured out
We travelled to Calgary for a team tournament and found the hotel very efficient, comfortable and accommodating. They kept our whole team together with our rooms which was a bonus. Pool was enjoyed by all the kids. Would have been nice to have a fridge in our room (not bar fridge) to keep our extra food, drinks for the tournament
April 7, 2014
Rated 1 out of 5 by vb31 romance package??? really??
arrived at the hotel after having booked romance package, which included late checkout if available, I had to ask, them prompt the front desk clerk to look at our reservation, which would include a late checkout til 4pm if the hotel was available. I was able to have a checkout til 3. I asked if the sparkling wine and chocolates were in the room, blank stare...they were sent up, but merlot not sparkling and only half a bottle. Dinner in the lounge, steaks tasted like they were boiled...odd Breakfast was included in romance package, we asked desk in the morning when we came down where the breakfast was, we were directed, a nasty breakfast to the tune of 35.00 which we had to fight about because our breakfast was to have been included They eventually went to the front desk to check and the lady came with breakfast vouchers which had not been given to us at checkin. No apology, appears they didn't much care...the room was fine..the romance package a joke...what a shame
April 7, 2014
Rated 4 out of 5 by Traveller1624 Nice Hotel
I enjoyed staying at the Sheraton by the Calgary Airport. The hotel is very large so there are a lot of things you can do right inside the hotel- swimming, pubs, dinner, etc. The pool looked like it would be alot of fun and the view from the rooms were great. The only problem I had was I was next door to the lounge on the 8th floor so at sometimes it was loud or I could hear the door opening and closing which made my sleep a little uncomfortable as it is open 24 hours.
October 29, 2012
Rated 4 out of 5 by TylerTheRegular Very happy with service
I have been staying at the Cavalier in Calgary for many years. i was in a real bind this time and Gary was able to get me a room when no onw else could. He went above and beyond with phone calls etc to set this up for me. From a platinum member it is much appreciatd.
April 12, 2014
Rated 5 out of 5 by Willett Love the updated rooms
I had a great stay. Love the cleanliness and quality of the rooms and finishings. Staff were great. I would definitely recommend this hotel. The breakfast restaurant "Colours" was very good and the steak at Carvers exceeded expectations.
April 14, 2014
Rated 4 out of 5 by Familytravelerfor4 Booking doesn't matter
Despite pre booking a room prior to travel we arrived and were told the room we booked was sold out. There was zero effort to accommodate our needs and we were forced to take a different room. in the the end the room worked out though quite typical of any hotel we have stayed in with exception to the view which was quite stunning.
Very disappointed in the restaurant! No food we wanted, reeked of deep fried garlic from the over rated pasta bar and very expensive.
August 17, 2012
Rated 4 out of 5 by Sherry55 Convienence
Great location and near lots of good dinning within short walking distance. Pools and waterslide very family friendly and entertaining, Comfy beds ,pillows and bedding.
April 17, 2014
Rated 5 out of 5 by jfoulston31 will always be a family favorite
Ever since I have been 7 years old my parents have taken me to Sheraton I always remember the fun times,now that I have 2 small boys of my own I decided it would be fun to bring them,well even though they just turned 2and 3 they had a blast,we were given life jackets and spent the whole evening going Down the slides,after we ordered great room service and the kids were out!what a great place still,thanks for the years of memories and for more to come;-)
February 9, 2013
Rated 5 out of 5 by CaliTraveller72 Love the Sheraton Cavalier
Rooms have been nicely updated and the waterpark is always great fun for the whole family.
April 22, 2014
Rated 4 out of 5 by JC57 Convenient
Room was quite warm even after resetting temperature on thermostat. Very nice room, but lots of noise in room from noisy street intersections.
Given all the medians and one ways, it is a bit of a pain to get into parking lot from the street.
April 10, 2014
Rated 3 out of 5 by Tam27 Staff Overview
When I am greeted by Saleem or Enuardo, my stay is always special. The new staff treat platinum guests the same as any other guests. The new manager of the lounge is incredibly rude. I was just receiving my order from Leslie (who is lovely) and he comes to my table and proceeds to tell her to get moving. Completely unprofessional. I have been staying at this hotel for approx. 20 stays a year/year for the last 4 years. I am evaluating changing hotels
May 30, 2013
Rated 3 out of 5 by GordW patronage
I see no difference in the level of service or recognition of my Platinum status at the Four Points down the street. I stay at this hotel at least once of month and I do not feel like my patronage is appreciated.
April 9, 2014
Rated 4 out of 5 by Chrissy99 This hotel is awesome for families with small kids!
I previously stayed at this hotel back in the mid 80's to 90's with my parents and sister and it was always our hotel of choice while we stayed in Calgary, during summer holidays as we loved the waterpark. My family had a day to burn last week while we went to Calaway Park, so we booked a night at the Sheraton Cavalier as I knew my 2 & 5 yr old boys would love the waterslides. The hotel didn't disappoint, and everyone had a great time.
August 20, 2013
Rated 4 out of 5 by heck Sheraton cavalier
A great relaxing place to stay weather for 1 night or a few nights. Pool is great and the lounge is a relaxing place to unwind.
April 14, 2014
Rated 3 out of 5 by Gordon52 Unsatisfactory Room Cleanliness
When we arrived the face cloths in the bathroom were soaking wet. This was quite disgusting and caused me to be very concerned about the cleanliness of the room. Extreme lack of judgement by the cleaning staff to intentionally leave wet face cloths in a bathroom. They could not have been placed there without noticing that they were soaking wet.
The pool area needs updating. Do not understand why the indoor pool is not heated.
August 26, 2013
Rated 3 out of 5 by Lisabn So-so
We purchased the Calaway stay & play package. The hotel is beautiful and clean, but our room had a shower only and no fridge and microwave, so not ideal for travelling with toddlers. The pool was great. We received a $25 food voucher in the package which we used for the pancake breakfast at Colours. The food was not great. No different then continental breakfast foods, which are free at other hotels. And my 2 year old had to pay $8.95 for her food, plus $2 for a glass of milk. I thought that was kind of silly since she ate 1/2 a pancake and a couple chunks of fruit. Two & under should be free. Even with the $25 voucher our bill was still $28. So a $53 total for sub par food for a family of 4. Not overly impressed. After adding it all up it would have been cheaper to stay somewhere else that had free breakfast, and buying our calaway park tickets at the gate.
August 4, 2013
Rated 4 out of 5 by bori Nice stay
My room was very comfortable. I was expecting more from its main restaurant. Food options close down at 11pm, so if you have a late arrival you should look to eat somewhere else. As a gold SPG member, I was not offered an enhanced option for my room at check-in.
March 28, 2014
Rated 5 out of 5 by Sharkie77 Great weekend stay!
This hotel provided us a great weekend getaway for our family! The breakfast at Colours was delicious and it was exciting for our son to be able to wear his pjs down for breakfast. Also the fitness facility was better than most hotels.
March 31, 2014