Rated 4 out of 5 by PrairieRose Convention
One of 2000 women attending a convention, I was pleased with the service and location to New York City attractions. I walked to most places I wanted to visit. One glitch was getting the bill split correctly for the four of us sharing a room. The desk person was courteous, but the process was lengthy and cumbersome.
August 1, 2012
Rated 3 out of 5 by Freddy Sheraton NYC
Was disappointed to see holes in the bed cover.
The room was so hot we could not sleep. The thermostat was as low as it would go.
We were next to 2 rooms that partied from 5pm until we left at 7pm.
They were quiet until they returned at 2 am and continued to party.
It was not a great experience.
We were exhausted !
January 26, 2013
Rated 4 out of 5 by RRW1910 Fantastic front desk experience
We arrived before check-in time and Matthew F registered us, but couldn't give us the room yet. We set off for shopping and the theater and returned six hours later to a packed lobby. Matthew happened to see us and delivered us our room keys without further waiting in line. What a terrific customer experience.
December 31, 2013
Rated 5 out of 5 by Diana The hotel was comfortable
Thoroughly enjoyed our visit. Had a family member who came to visit us and being on Club Level enhanced our stay. We were able to take her into the Club Lounge and spend time talking and enjoying the marvelous Manhattan backdrop! Thank you.
Had an issue with a charge and the front desk immediately took care of it.
June 12, 2013
Rated 4 out of 5 by hgminnyc Excellent location!
I stayed for one night at the Sheraton Hotel NY with a friend and had an excellent stay. My room was ready when I arrived and I was given exactly what I needed. The staff is always very nice and accommodating, especially Lazaro at the Concierge Desk. He is incredibly helpful and quite knowledgeable about the city.
September 25, 2012
Rated 4 out of 5 by Frendub Excellent Location
Second time we have stayed here and it was most enjoyable. Staff at the reception and dining room fantastic. Bar staff and waitress in bar area leave alot to be desired, If it was my buisness they would all be fired. Never watch their customers and have to be reminded more than once customer waiting to give order.
March 18, 2013
Rated 5 out of 5 by Pateric10 Convenient & Friendly
The staff was friendly, efficient and welcoming. The rooms were comfortable and well appointed. Located a short walk from Times Square and steps away from a subway stop, it was easy to get wherever I needed to go. The only thing I missed was on the TV - no MSNBC (there were at least 5 sports channels though!).
December 13, 2013
Rated 3 out of 5 by grossdag Change are a disappointment
Starting breakfast at 7:30 is too late for a business person. Reduction in evening hours and selection poor - no cookies even. No water in SPG rooms and no welcome tray. Rates going up and service going down. Getting more and more like their sister property across the street who is always cheaper. Disappointing.
August 27, 2012
Rated 5 out of 5 by FrequentNYtraveler Hotel has the best staff.
How helpful the entire staff were! From the front door to reception to security assistance in the middle of the night. We were safe, secure and cared for all the way. Quality of service, location and quality of service. Did I say how great the staff were at meeting our needs every time, and we had several times.
October 31, 2012
Rated 4 out of 5 by okay SPG gold upgrade and club lounge food
This property does not give a better room for SPG Gold member. I requested a room with a bathtub. But we got a shower. Water leeks out of the shower no matter how we are careful.
The Club Lounge food quality was not like before. (We had enjoyed the food in March and April, 2012.) We were dissapointed this time.
February 25, 2013
Rated 5 out of 5 by Nancy4959 Well appointed
Very clean, very professional, well organized business. Nice location for the city restaurants, shopping, shows, cruising, and of course, Time Square. It's competatively priced, great views and can walk to Central Park around the corner. Concierge on the 44th and transportation out front.
March 12, 2014
Rated 4 out of 5 by Au98 convenience to everywhere
If you can walk , you can use this as a base for your Big Apple Adventure.
food, shopping, theatre, indulging,
May 27, 2014
Rated 4 out of 5 by Jenny95 An awesome location
Very central-room clean. Make sure you check everything works before you unpack. Safe, telephone not working and power plug socket pulled out of wall in first room so had to be moved-a bit annoying as had already unpacked. Next room TV didn't work properly. Found some front desk staff not very friendly/helpful
April 16, 2013
Rated 4 out of 5 by NYCT Little things matter
Location is key; this hotel has the best location for first time visitors. As noted in other reviews the line at reception was considerably longer than I would have expected. The rooms are newly renovated and as the renovation is ongoing, expect to hear considerable construction noise on the lower floors of the hotel. Our room was well kept; with the exception of some food left on the floor around the bed. For a Sheraton hotel I would have expected either free or lower cost internet (14.95 per day per device). One other oversight on the hotels part was not having a welcome book ( phone numbers, room service menu, other info) in the room, we had to ask three times in order to get one and after two days we finely got one. On a final note after staying in the hotel for 4 nights we were charged $19.00 to hold 2 bags and a backpack for 4 hours; this was highly disappointing. Over I would highly recommend this hotel based on its location, the customer service and the room comfort.
January 21, 2013
Rated 5 out of 5 by treb2014 Hotel is excellent!
great overall hotel and location.
my only wish would be a better tub in the room to soak in, besides that the room was fantastic
May 26, 2014
Rated 2 out of 5 by Chad70 Upgrade the staff
The staff at this hotel is generally unfriendly. One of the front desk clerks actually mocked the previous customer before me using the adults voice from the Charlie Brown cartoon. The staff standing around the elevators don't seem to be helping much either....they just stand there like body guards at a club.
May 11, 2013
Rated 4 out of 5 by bigmac2 food, elevators and staffing disappointing
took exceptionally long time to check in they had only 1 -2 people doing check in. the elevator bank that i needed i was on 44th floor was running exceptionally slowsthe club room which i have used before was disappointing, bare minimum amount of food and replaced very infrequently coffee machine not working
August 2, 2012
Rated 5 out of 5 by Ron3 Front Desk Staff
Unfortunately, my wife had a bad experience with the front desk staff. I believe that she need to learn how important is the customer service and how to treat the customers in a humble manner. Anyway, this bad experience does not negate the excellent service and attention received from the rest of the group.
March 25, 2013
Rated 5 out of 5 by Barb99 Great NY Visit
The Sheraton New York is conveniently located and offered us a great home base for our NY visit. The hotel was comfortable, service was excellent, and we thoroughly enjoyed our stay. We were surrounded by great food, a huge variety of shopping, walking distance to the worlds best theaters, and Central Park.
August 13, 2013
Rated 3 out of 5 by bobspg My stay was okay....just okay
At first I was told they couldn't find my reservation. There was really no recognition of my status. I had booked this as a vacation stay and was hoping for something different.....an upgrade or something. In the past I would even sometimes find a small gift and note in my room. Not here. Very disappointed.
February 27, 2013
Rated 5 out of 5 by June16 Great Stay!
I had the opportunity to spend three nights at the Sheraton New York Times Square Hotel for a Learning & the Brain Conference that was being held at this location. Having previously lived in NYC for many years, i really was not sure about the hotel and location. I am here to say that the stay was great! The renovated room and the bedding was exceptionally comfortable. The staff was ever present, amenable, and attentive to specific requests. The location is terrific! If you love to walk - then this is the place. Very easy access to the theatre district, uptown, downtown, east-side, west-side, and of course, Central Park. The taxi ride from LaGuardia was simple to handle. The bell-man was right there to call a taxi for you when needed.
What took the stay over the top was the manager, Mr. Fish, who listened attentively to a personal concern and who , I believe, went above and beyond to address it and confirm that I was heard. This is a very busy hotel, as observed by the ebb and flow of the sea of people in the lobby. Yet, it was never overflowing.. It gave me a true reminder of the essence of the Big Apple.
May 14, 2014
Rated 3 out of 5 by Chris314 A bit crazy...
Gold member, but don't think that translated into a better room. It was really crazy when we checked-in and system was down, so may have influenced the outcome.
It's a great location for sure. The rooms are newly updated although small. I realize NY has smaller rooms.
It was a good experience, not great.
June 8, 2012
Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014
Rated 2 out of 5 by Carolegr Very disappointed
Well you asked for this review. We stayed at this hotel 3 times in the last year. We are gold preferred starwood members and we will not stay here again. Granted it was New Years and the hotel was full but if you are going to charge exorbitant fees for the stay you have to be able to meet guest needs. The staff couldn't care less when we complained that our 'sweet sleeper ' bed was everything but sweet. I've never had such an uncomfortable bed in any starwood property. Also food was left from our neighbors room service in the hall on the floor for over 24 hours. Elevators were impossible. We waited over 30 mins for one to go down eventually going down the service elevator. Our television didn't work although engineering did arrive in a timely fashion. I expected it to be busy but I also expected to be treated with respect and the staff just couldn't care less. The business centre was ridiculous. It cost $12 to check in for our flights and then they didn't have a printer which worked.
January 2, 2014
Rated 3 out of 5 by WPJ1 Charges without notice
Disappointed. When I checked in, the woman asked if I wanted a small frig in my room (I never asked for it). I said sure -- but she NEVER gave notice it would cost $25 to store my apple. Staff should ALWAYS notify when extra charges occur on things THEY offer at check-in. And I'm a platinum for life.....
May 8, 2013
Rated 5 out of 5 by Sunnysixty Great service accommodating 2,000 women at one time
A couple thousand women descended on the Sheraton for one week. The service, the food, the attention to detail, all met or exceeded our expectations. One young woman at Reception was particularly awesome in resolving a complicated registration issue. Beth was patient, concerned, and efficient! Bless her!
July 29, 2012
Rated 5 out of 5 by Uboat Excellent hotel and exceptional service
I have never stayed at a Sheraton property in Manhattan. The overall experience was beyond my expectations. I will certainly book this hotel in the future and recommend it to future business and personal contacts. Thank you for such great service and wonderful accommodations. A 5 star property for sure.
October 7, 2013
Rated 4 out of 5 by Lynn62 Hotel good housing keeping noisy in the halls early in the morning
Overall a big room for NYC, clean and comfortable. Only 2 things that were disappointing - I never understand why hotels use white grout in the shower, because you always see the mold and 2 - it is a big hotel so they are cleaning all day, but really does housekeeping need to talk so loudly in the hall?
October 7, 2013
Rated 5 out of 5 by Randy331 My Stay
Everything was excellent with the exception that our Ice Bucket was not dumped or cleaned and the Glasses picked up or replaced. I spoke with our Maid and she said "We don't do that", if they don't I am not sure who would? I found that very bizarre. Other than that the stay was excellent.
February 20, 2014
Rated 4 out of 5 by Daveed1 NY DRI
My oly complaint is that the AC in the room did not properly cool the room. Given that the temperature outside was moderate, I would imagine that in the summer this room would be like an inferno. The AC system in this room needs to be repaired or replaced.
Also, there was a musty smell in the bathroom.
May 19, 2013