Rated 1 out of 5 by KN99 POOR CUSTOMER SERVICE
I live in Pennsylvania. booked a reward room at this hotel in SF for my daughter. After booking, I called and confirmed all details with the hotel directly to ensure there would be no issues checking in. Upon arrival, the desk clerk said the room was booked for the same date but for next year then began giving my daughter a hard time. My daughter called me and put me on the phone and the desk clerk had attitude and was very rude. My daugther was finally checked in after an hour and a half. Very disappointing, wouldn't reccomend this hotel or any other Sheraton after this experience.
November 26, 2013
Rated 4 out of 5 by ETHINNV Bathrooms too small
While the hotel and the bedroom were generally fine, the bathroom leaves much to be desired. It's size is most appropriate for a WWII submarine. The closet also has a problem. Pants hang down on top of the safe so that they easily become wrinkled. The safe should be on the right side of the closet, not the left. Doesn't anyone ever look at the plans before things are installed? On the plus side, the staff is friendly and efficient, the heated pool is great, and the breakfast buffet is excellent
July 1, 2014
Rated 5 out of 5 by jim2ana Nice hotel and convenient location
Enjoyed the hotel very much. The room was remodeled and nice - convenient to Fisherman's Wharf/Chinatown etc. Parking is expensive in SF, and it isn't easy, so, it's best to walk if you can. Only negative was I am a "Platinum" member and this was the first hotel where they would only offer 500 points or a breakfast coupon. Overall recommend if visiting San Francisco.
July 6, 2014
Rated 3 out of 5 by HoneymoonGoneWrong First Night of Honeymoon ruined
We had to sleep in seperate beds the first night of our honeymoon because the hotel gave our room away, even though I called twice from 2 different airports to inform them we were delayed! The gave us the only room left at midnight and it was horrible with a view of the roof. Were told we could change it for the second of only 2 nights at this location. Next morning they moved us to a room that was not much better but at least had the King bed we were still charged for both nights. Only fix the manager did was treat us to breakfast which hardly made up for cost of ruining our first night on our honeymoon.
The saving grace of this hotel was the conceirge were way more accomodating and tried to make up for the travel issues we had getting there. Great at booking us a tour to try to see the most of the city and got us a reservation at a very good restaurant for dinner as well. If it weren't for the conceirge services I wouldn't even consider this an average hotel...especially considering I booked for the Sheraton name.
February 16, 2012
Rated 3 out of 5 by MattLS Need improvement
The staff was very slow to respond to needs, the beds were uncomfortable, and the pillows were lumpy. The rooms seemed out of date. The highlight of the hotel was its close proximity to the wharf and the fire pits. The value proposition is not there. The room was way overpriced for the service provided.
July 6, 2014
Rated 5 out of 5 by Wolfie528 special birthday weekend
This was one of my best city hotel experiences. I came to the Sheraton Fisherman’s Wharf with my Mom for her birthday. Of course, we liked the liked the location—right in the middle of all the action and close to ferries, trolleys, buses, but we ended up walking most of the time. Also, there is a wonderful California based, tropical themed grocery chain only one block away. We booked a King Suite, after reading reviews on a travel website, and learning about the complete refurbishment.
The fact that we had to wait 2 hours for our room to be cleaned was a slight disappointment, but who wouldn't want their potential room to be thoroughly cleaned? The manager offered us free drinks while we waited in the spacious, modern lobby, and we were able to enjoy a wonderful conversation with the HR representative--who offered to provide us with a special gift for my Mom's birthday.
The hotel & our room was meticulously clean, compete with nearly every perk! The décor is ver modern—bright colors & patterns that have a nautical theme. There is a fine lobby with a small restaurant and large lounge area both inside and outside. The Concierge desk has two staff members who were very helpful in recommending specifics; they provided us with a detailed street map as well. Room service is available nearly all day & late into the night. Although we didn’t order anything, I saw some of the food being delivered and it looked to be of great quality. Our room had two flat screens TV's, a refrigerator & small kitchen area, a large sofa (pull-out Double bed), fine lighting & lots of mirrors, beautiful fixtures & hot water, and an air/heating unit that worked immediately. There was even a scrubby & a hygiene kit with cotton balls, swabs & a nail file! They do have wifi internet, but you have to pay around $15/day, which must be repeatedly renewed.
The entire hotel staff –all of whom spoke English—were extremely friendly and accommodating: a glitch with the coffee maker--no problem, they replaced it right away; the refrigerator had a temperature issue--the maintenance man came immediately to fix it; I inquired about a microwave--they brought one up right away; and every time I called guest services, the operator answered by saying my name! Plus, the cleaning crew came around several times to ask us if we were sure about the "privacy" sign, and provided us with more toiletries.
My only suggestions: there needs to be a jacuzzi! Why they spent $33 million on a renovation and did not include a jacuzzi—even though they are one of the few hotels with a pool—is an odd surprise. Furthermore, the pool did not feel heated at all, but Sheraton claims it is in their publicity. Yes, it was a very clean pool. The faucets were nicely designed & worked well, but there is only cold water in the kitchen. There was a design flaw in the window shades: the yellow covering does not overlap the sash, not are there lace/sheers for privacy—the blind is either all the way open, or closed (with an outline of light). The gym is very nice, clean, well ventilated and had no foul odor (as most gyms do), as well as having a fine selection of machines, but the lighting was so dim/poor, that we and other people in the gym couldn’t see the levers in order to operate the machines, so we all just used the free hand weights! Also, this hotel needs it’s own map of the building’s layout, not just a map of the city of SF. In addition, I would recommend that a visual icon (such as a sea lion, or one of the a large statuesque fishes which welcome the visitor in the front valet area) be placed on the main corners of the hotel, in order to help orient people to the hotel, much like a landmark does.
Then, the second day, the phone rang, and it was a service man inquiring if we were available to receive a present, since the "privacy" sign was up...(very polite!)...I agreed, and here came the most beautiful gift: a box of a famous local chocolateir, a bottle of champagne, and a lovely hand-written note from the HR lady--she had remembered Mom's birthday!
Overall, this was an exceptional stay—about 90% pleasant. I will definitely stay here again, and recommend the Sheraton Fisherman's Wharf hotel to anyone who appreciates REAL hospitality. Thank you for everything :)
June 9, 2012
Rated 1 out of 5 by bdmama this hotel is lousy
will never say here again. have been to other Sheraton hotels and had great experiences. refer to #5
May 21, 2014
Rated 3 out of 5 by Mandy44 House keeping needs improvement
We checked into our room in the afternoon then headed out to see some sights.when we returned to our room we found the door had been left open by housekeeping. We were lucky that nothing had been taken. It was 24hours later that we were contacted by management to see if we were missing anything. Not acceptable.
July 5, 2014
Rated 5 out of 5 by JayGee Excellent service
Love this Hotel..staff so nice..so close to the Wharf..Really great hotel..Second time staying there why go anywhere else..oh and I love the firepits outside..so cozy
July 7, 2014
Rated 5 out of 5 by LKD19 Great location
This hotel more than met our expectations for our stay in San Francisco. It was close to many interesting attractions on the wharf that were within walking distance. The hotel staff were very friendly and efficient and they helped with tickets for the sight seeing tour.
May 14, 2014
Rated 5 out of 5 by Grandmom1 Great for R and R
As my grown daughter and I care for my 93 year old mom, we don't like to veer more than an hour or two from home.So a few times a year we help Mom into the car and off we go on our staycation! We don't plan on leaving our room, so ordering up, and view/ room location are our priorities. Loved the food and corner room with pool view. We were able to take the short walk up to Fisherman's Wharf and enjoyed watching the Italian Heritage Parade. Not on a hill, so it was really easy to maneuver Mom's wheelchair. We will definitely be back!! Thanks everybody!
October 15, 2013
Rated 5 out of 5 by Dina1631 Ideal conference location
Clean and comfortable room. Staff delivered great customer service. Walking distance to iconic San Francisco city spots, including Fisherman's Wharf, Ferry Building, Ghirardellie Square, ChinaTown, North Beach, and more...near choice restaurants, water front, beach, and short drive to the Golden Gate Bridge! Loved it.
May 6, 2014
Rated 4 out of 5 by RUCookie Good Rooms in a Great San Fran Location
This was my second time at the hotel... and it was everything I remembered it to be - cute, easy to find, easy to navigate to and from tourist sites, and loud, busy, not very business friendly. I highly recommend this place if you are looking for ease of use. You are close to the Wharf and its aquarium and sea lions, the ferry to Alcatraz, Ghirardelli Square, the trolley and Columbus Ave (a walk to Little Italy and China Town.
If you are looking for a quiet place for work - this is not your place. There seems to be little buffer between the halls and the rooms... you can hear kids running and screaming. Once you get past the noise, your sleep is helped by that Sheraton Sweet Sleeper Bed (ahhhh, awesome).
Rooms are spacious enough. There is no frequent stayer lounge (and although you get a breakfast coupon, you do not get as many as your stay length). Parking is very expensive ($45), so if you are traveling for fun - ditch the weekly rental and rent from the hotel when you want to do a day trip. If you are staying for work, be prepared for the cost. The hotel's location is just off the Embarcadero, so it is easy to get on and off the interstate.
Staff is helpful with directions and recommendations . . . for the poor business sap with a small amount of time to enjoy the city - they pointed out a few good recommendations!
February 21, 2012
Rated 5 out of 5 by Nurse75 Exceeded expectations
Great location, can walk anywhere to restaurants, activities all along the embarcedaro/wharf area-no noise issues. Beds very nice, quality linens. No free breakfast but grocery across the street, Starbucks in room. Staff the friendliest I have ever encountered-"JJ" the concierge is the best ever. Our favorite part was the gas fireplace spots outside to relax in the evening, meet others. Least favorite-light in sink area has to be on when water closet is used, wakes sleeping family up if at night. Got used to it.
March 3, 2014
Rated 5 out of 5 by Vanessa26 Overall awesome hotel
This hotel made my stay in the are an unforgettable experience. Check in was super easy and fast. The staff were so friendly I felt valued as a guest and appreciated as a person. The staff also asked about how the event I was in town for went. They gave me extra time to check out and provided me with everything I needed. The rooms are so tasteful and comfortable. I enjoyed just being in the hotel. Especially the outdoor fire areas! You guys ROCK! :)
April 9, 2014
Rated 4 out of 5 by Tammisr32 needs an update to hall decor
the hallway paint reminded me of a room from something less expensive, the rooms are completely updated and modern, except the bath tub liner which was strangly loose. However the beds were wonderful. I would definately think the paint in the hallways could be toned to a more modern and universal color sceme and not one that looked like an 80's bright colored yacht.
July 1, 2014
Rated 5 out of 5 by BayAreaGirl Excellent location and safe.
This hotel was located just a block off of Fisherman's Wharf and literally minutes from great restaurants, great tours, and great views. I liked the layout of the hotel and felt like there was always someone in front of the hotel and always on duty.
May 5, 2014
Rated 2 out of 5 by Unhabppy4 Expensive cafeteria
Theis remodel property is trying to present its self as a fresh hip property although the rooms are comfortable and fresh the resturant is no n existent and looks and feel like a cafeteria. There is no lounge or bar and no club lounge For the price point of this hotel this is very disappointing. Not to forget. That the park cost me more then my car rental.
April 25, 2014
Rated 5 out of 5 by kdavis12 Great Customer Service
The staff was very pleasant and went above and beyond our expectations.
May 12, 2014
Rated 5 out of 5 by Teddy Thank you for a great stay.
The Sheraton Fishermans Wharf provided excellent accomodations for my recent stay, Dec. 23-27, 2011. I required a handicapped room, the raised toilet, bars and shower were just great. A hanger for a dress would have been helpful, the clothing rack was good for blouses and slacks only.
The staff were friendly and the concierge was knowledgeable.
I have stayed at the Sheraton in the past and look forward to staying in the future. It is handy to many areas and public transportation.
December 29, 2011
Rated 1 out of 5 by JH27 Won't be staying herre again!
This old hotel must have paper-thin walls and floors. It sounded like they were training elephants upstairs -day and night. I could here drawers closing in the rooms surrounding mine. I lived with this, but with the things below, I won't be back. Ever.
Today, not providing Internet service and a complimentary breakfast is just cheap on your part. It's like asking someone to pay extra for the bed in the room! This is really inexcusable and enough reason never to stay there again. In addition, no microwave and no refrdgerator says cheap, cheap, cheap.
The room appointments were okay - not classy, but functional (except no micro or fridge). The carpet was tacky, as was the paint on the hall walls..
The staff was friendly and tried to be helpful. However, the concierge was off at 9 and we needed help after that - to no avail, and it seemed like there was always an excuse.
April 14, 2014
Rated 1 out of 5 by FrequentWorkTraveler Terrible Hotel
I am a SPG Gold Member and travel almost weekly for work. This is by far the worst SPG hotel I have stayed at.
The hotel is old and run down with tacky décor. The rooms are stuffy and moldy smelling and do not appear clean with hair in the bathroom and stains on the bed comforter.
I have been overcharged on my credit card. Over the past two weeks I have called 5 times and emailed twice with NO response. No one at the hotel will return my calls.
Stay at another location! I have never had any problems like this from other SPG hotels!
September 6, 2013
Rated 1 out of 5 by rrfs STRANGE for a SHERATON
I am sitting here in our room 1/2 way through a 4 night stay listening to the people walking in the room above us. They are not heavy walking just simply walking yet every step there is creaking and cracking noises. The elevators ( 3) if all working for a 400+ room hotel, can take up to 10 min. to arrive and then they are full 1/2 the time. We as several other guests end up taking the stairs, this is the first Sheraton I have ever seen with busy stair wells. The rooms are cheaply painted, finished with framed wall paper as art, very low end fixtures and cheap beds. What was that 33M renovation spent on? This hotel has 43% would not recommend it for very good reasons. I assume the 57% recommend are totally enamoured with the handy Fisherman’s Warf location.
August 17, 2012
Rated 4 out of 5 Great location
Very disappointed we were told we would be charged for WiFi in our rooms. It's only free in the lobby. Very inconvenient.
Every hotel provides it free.
You need to step up Sheraton on this one and get with the times.
May 4, 2014
Rated 5 out of 5 by Maniac Great Hotel;Great Area
Very comfortable hotel within walking distance to most major sights. Beds and linens are better than any place you will stay.
May 8, 2014
Rated 2 out of 5 by Richard519 Did not have expected standards
Have stayed at many Starwood Hotels in past, especially Sheraton. Had to ask for everything that were already in rooms at stays of other Sheratons, i.e. complimentary water (only given one bottle when asked during entire 3 night stay), no glasses in room only plastic, had to ask for robes, was provided with e-mail for food and beverage discount, but had to produce copies each time to take advantage. Celebrating birthday weekend and supposedly upgraded to better room, however view was of hotel rooftop, not very enjoyable.
May 28, 2012
Rated 5 out of 5 by Hallett Our time with you
Our whole stay was excellent. I would suggest that you put towel bars in the bathrooms where the hooks are. all in all our stay was very good and your people are very friendly. We had a great stay and would stay again...we hope soon.
July 2, 2014
Rated 2 out of 5 by olfa40 hotel bed
people were nice and helpful but I asked for clean pillows the whole 3 days I was there. pillowcases were clean but the pillows smelled really bad that when I came into the room at the end of the day it smelled bad like the pillows. I asked for clean and I explained to the cleaning lady that I wanted clean ones and not the pillow cases,, but the ones they replaced them with were still dirty and smelled really bad. my niece had the bed next to me and they were not like that. other than that it was fine.
October 14, 2013
Rated 2 out of 5 by dK007 Not What I expected
Out of all the hotels I have stayed using my SPG status, this is the worst. The bathrooms are small beyond belief, the shower was the worst. The hotel looks like its from the 50s and needs renavation. The staff wasn't that nice, I called to get single bed room and they gave me two bed room without acknowledging that actually requested that. The location is nice but way too touristy. I would have to say, I will be staying at another SPG hotel on my next trip back to SF. For the price it wasn't worth it.
May 30, 2013
Rated 4 out of 5 by Henny Disappointed
I have been accumulating my miles for a special event for many years.. It finally came time to use my miles. I requested something special or something to recognize that it was a honeymoon for my granddauhter. They promised me they will take care of the situation and will do something ,they noted it in the reservations. Absolutely nothing was done, no congratulations, no wine, no sign nothing. Just a grouchy lady checking them in at 3:00 am because their flight was delayed. I am disappointed with SPG.
August 5, 2012