Rated 4 out of 5 by Karo60 BEST PLACE ON FISHERMAN'S WHARF
This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's)
I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel.
Rated 4 out of 5 by Rita0106 Good, not great.
The room was good overall.
Bathroom was tiny. The door enclosed shower and toilet leaving sink and mirror out. No light switch in this area. Uncomfortable due to privacy issues.
Fitted sheets did not fit the bed and were pulled off mattress during sleep.
Rated 4 out of 5 by MollieM Great location
Great location, centrally located, nice hotel
Rated 4 out of 5 by PaulD Nice Hotel, Great Location
As a platinum member, I got a SPG room on the 4th floor. Room was clean, and spacious.
Bathroom was small.
At check in, the staff were very nice.
Check out seemed very unorganized, it took a long time, and there did not seem to be an SPG line. Maybe this hotel does not have an SPG specific line.
Overall, a good stay, and I would stay there again if I was back in the area.
Rated 4 out of 5 by MP02 Room availability
i have specifically ordered a room with a purifier /allergen free. the time i have arrived they were trying to convinced me that the room isn't available and i have to take a regular room. If hotel is charging me for allergen free room you would think to keep one available for the guest. if you can't commit to that then don't sale a package that can't be delivered.
Rated 4 out of 5 by unconnected1 nice rooms but NO free internet, join the 20 th century
this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either.
Rated 4 out of 5 by RoosterASU Sheraton at the Wharf
Nice hotel, nothing fancy. Very noisey. Great location.
Rated 4 out of 5 by Brian321 All good but to the end.
Overall a very nice stay, the location is perfect for those who want to travel on foot or grab a cable car. The issue did not come till the end, the valet got vehicle, and once we entered it the distinct and heavy smell of pot filled our lungs. Brand new 2013 Jeep and the entire interior wreaked of the stuff, there goes that new car smell.
Rated 4 out of 5 by Alisa85 SF business trip
I enjoyed staying in this hotel. The rooms are spacious enough, airy and very clean. The personnel is very nice an helpful. The location of the hotel is in vecinity of the piers, and not to far from downtown. I will definetely choose this hotel again.
Rated 4 out of 5 by Redhook414 Just OK
The hotel is OK. Amenities were fine, location is good (for tourists), and everything was fairly clean, but the room decor was somewhat outdated and lacking some of the amenities I have come to expect in a Starwood hotel (usb chargers in room, stereo, in-shower soap and shampoo).
Rated 4 out of 5 by JasonP A Princely Welcom
The hotel was fine - a bit grungy, but altogether very conveniently located and well run. The highlight for me was the staff - and Prince the Consierge in particular. We visited from the East Coast with a one-year-old whose schedule did not adjust so my daughter and I spent lots of early morning hours w/ Prince hanging out in the lobby. He was incredibly kind, professional, and curteous. Getting to know him and having his assistance was invaluable.
Rated 4 out of 5 by jaylo CLEAN
I got to SF early and went to see if I can check in at 12 noon after a 10 hour drive, and they understood and got me a room right away, room was very clean and the hospitality was even better, from front desk to cleaning crew excellent.
Rated 4 out of 5 by rcg10 Great Location
This hotel is in a great location for all the features of fishermans warf, and the area. The staff was very helpful and very personable to be around. The rooms are very clean and modern. The only problem I had is with taking a shower, not enough room in the tub. I kept hitting my arm on the wall. My wife and I especially like the fire pits outside nice to relax by and be warm. All in all I would tell anyone who would be going to San Francisco to stay here.
Rated 4 out of 5 by Maui27 Best Location
My wife and I both greatly enjoyed the perfect location and proximity to public transportation and great restaurants. The staff was supportive and gave us the local insights to make best use of our time in San Francisco. I am not sure when we will be going back to S.F. ,but when we do I am sure we will reserve a room there again.
Rated 4 out of 5 by chas456 comfortable, great staff and location
I contacted the hotel a day or two before we arrived and told them we were arriving early, about 11AM. The staff had the room ready to go when we arrived. No other establishment has ever done that!. The AC cooled off the room very nicely. The outdoor fire pits were a perfect location to meet with family and friends on at least four of the nights. We had a blast with the Irish woman who waited on us outside. The cleaning woman assigned to our room was the friendliest person and did a wonderful job. We also had good help with the concierge.
thank you - we will definitely return to your hotel.
Rated 4 out of 5 by Chris95bucks Great location and good service
Can't beat the location a block up from the Wharf. And the support and friendliness of the male staff members at the concierge desk was fantastic. They didn't just help us when we needed - they went beyond the basics and then would ask how everything was when they saw us return. It was very welcoming. Rooms are ok - we had a room on the corner by the street so there was a lot of street noise. But the quality of the beds and amenities was good.
Rated 4 out of 5 by doggie1 Attended business meeting
Found facilities satisfactory for business need and good work rooms. Area was quiet and no disturbances during meetings.
Rated 4 out of 5 by Joopi408 Great Staycation
Spent night at hotel over Labor Day weekend for a quick getaway with the family. Don't understand all the bad reviews. I checked in at 1pm, room wasn't ready so left my bag with bell desk and went to Fisherman's Wharf. Came back at 5, the room I wanted was ready. Went to room, wasn't SPG preferred room. Called front desk and they sent up 2 btls of water ASAP! Place looks great and considering all the use it gets with families. On a side note, as a local, most hotels in SF are old and dated with small rooms, uneven floors, etc.. I travel to other cities like Dallas where everything is new construction and rooms are massive. Can't compare SF to that.
Rated 4 out of 5 by Garybsingapore Great Location, Excellent staff
It is hard to find a better location to stay when in San Francisco. This property is located within easy walking distance of some of the best attractions, and restaurants in the city. Transportation is easy to access and plentiful. Take the time to understand and use the public transport system.The hotel is safe, well maintained and very comfortable. The staff is outstanding and always exceptionally helpful. I would recommend this hotel for both business and leisure.
Rated 4 out of 5 by Sujatha This hotel is really in a prime location
I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks!
Rated 4 out of 5 by Gigi80 Gigi80
It was noisy. We were in end unit.
Rated 4 out of 5 by Saffie Bathroom too small
Good location . Great staff. Bathroom way too small we had room 2 double beds for 4 adults and bathroom tiny - my 2 6 ft sons just get in toilet/shower room and basin area no space for 4 washbags. Rest room good size. In need repaint in parts overall good. Pity no free wifi in rooms made lobby ridiculousy hectic!
Rated 4 out of 5 by FRGermany Perfectly locate to explore SF
Perfect location to explore SF downtown area.
Helpful and friendly staff.
Relaxed smoking policy close to fireplaces outside.
Rooms and bathrooms rather small (had standard room). However, it's an inner city place.
Rated 4 out of 5 by Lex57 Our stay
We spent 3 nights in this hotel, and we liked it very much. Nice room, good Staff service and close to the beach
Rated 4 out of 5 by ETNP Great Service
The hotel employees were very friendly and definitely made the experience better. However, the continental breakfast was way too expensive per person for mediocre food.
Rated 4 out of 5 by Casey4 Location, Location, Location!
The location was perfect! Within walking distance of Fisherman's Wharf, Pier 39, and public transportation to AT&T Park, the Ferry Building, and the Explorotarium.
Rated 4 out of 5 by zabu this hotel is in a great location
My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi.
Rated 4 out of 5 by highmaintance excellent servious
I called concerning transportation and the destination I had to go and was provided excellent directions and travel suggestions.
My needs were well provided due to my early and arrival and late departure.
Due to a race that was over after room check out time they provided me with service that allowed me to depart after check out with no additional charge. the late departure they secured my luggage until departure time.
Rated 4 out of 5 by BrokerGal Love this location! Walking distance to the warf and shopping.
Very comfortable and relaxed at this hotel. We have stayed here many times and its our favorite location for the price. The outdoor fire pits are wonderful for anytime gathering and social meetings.
Rated 4 out of 5 by Leeann68 Great location
This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale .