Rated 5 out of 5 by JulieR A Special Stay
We celebrated a milestone birthday at the Sheraton, and the hotel manager went out of his way to make our stay extra special.
We received a number of gifts (chocolate strawberries, pool amenities, etc.) and the Platinum upgrades and amenities were great!
We look forward to our next stay there. Mahalo!
December 10, 2013
Rated 4 out of 5 by SMF426 a real surprise
this was a sleeper and I had modest expecations that were excelled. Our ocean front room stunned us. The only tough part here is that eerything is quite a walk and the places to eat are affected by wind and rain- the staff was fine but not wonderful. they were polite but nevere quite seemd to go the extra mile.
February 25, 2013
Rated 1 out of 5 by YongFeng Worst experience in all SPG hotels
Good at location and view.
But I was very disappoint for a terrible Front desk man. And a worse call center and complain handle way.
I've forgotten the name of that Guy.
He was very un-friendly when my arrival and checking-in(around 12:00 pm). He wouldn't answer any questions I asked.
And on the 2nd night, I found that I left my glasses in the restaurant of this hotel. When I went to front desk to seek help. He was still very unfriendly and NO HELP! Finally I went to the restaurant and another staff David help me to find my glass out.
The most bad thing is, I complained this to the call center of SPG, again and again, lot of international telephone fee, no result and sound feedback.!!!!
March 5, 2014
Rated 3 out of 5 by PattyHas Disappointed
Hotel is tired, not updated. Food pricey. Happy hour reasonable, rest of time pricey. Beach services good. Staff very nice, helpful, approachable. Proximity to village great. Shuttle to town was easy as well as self park. Renting beach equipment easy. Cliff diving ceremony informative.
July 8, 2014
Rated 5 out of 5 by lehlen lin
A big thank you to Evelyn who provided the room upgrade to to ocean front which was excellent service & room. We were very pleased/happy with our stay at the Sheraton.
SPG, Sherley who greeted us at the desk did an excellent job of welcoming us and assisting us with the SPG gifts.
February 25, 2013
Rated 5 out of 5 by alisonian50 Locationx3
Sheraton Maui, located on the Black Rock just northwest of Lahaina is a fantastic vacation property. Beautiful surroundings right on Ka'anapali Beach, excellent snorkeling right out your door. Generally friendly and helpful staff. This is a place to hang around and enjoy.
January 30, 2013
Rated 5 out of 5 by rjsi Awesome views!!!
Loved staying at this hotel. We were treated well when we thought the travel agency booked a queen bed. They made the change and let us pay for the upgrade and it was well worth it! There is no other place that I would stay if I ever have the chance to return to Maui.
June 1, 2013
Rated 5 out of 5 by 1stVisit1974 One of the best on Ka'anapali
Sheraton at Black Rock has always been a favorite of ours. The grounds are extremely well kept, and the staff is friendly and works very hard tom make sure your stay is enjoyable. This was our 8th trip to the Sheraton and it was as pleasant as the first.
February 19, 2013
Rated 5 out of 5 by lovetogolf aloha paradise
Very accommodating staff throughout the resort and a wonderful experience. The Sheraton is perfectly located to everything, yet feels peaceful and restorative. I've been to this property several times and can't wait to return.
December 9, 2013
Rated 5 out of 5 by JamesF Best Resort on the Planet!
We are long time SPG members and this resort is hands down the best we have ever stayed in. The place is beautiful inside and out. We were celebrating our 25th wedding anniversary and the resort staff made sure we had an unforgettable experience.
February 6, 2013
Rated 5 out of 5 by seahawks maui stay
This is the best hotel ever from the employees to the facilities,they just treat you special with a smile.The pool is incredible,thank you very much for the best vacation ever,we stay here every year on my birthday and anniversary.
October 11, 2013
Rated 5 out of 5 by Hula23 Paradise at black rock
This property is my favorite on Maui. From the excellent location and snorkeling at black rock to the outstanding staff and the beautiful pool it is awesome. A special thank you to Evelyn at the front desk. She made us feel very special.
February 21, 2013
Rated 5 out of 5 by Sally29 Sheraton Maui Black Rock
From speaking with David in Reservations through spg to the front desk employees...ivy and Penolope...and the housekeeper for our room...it was a lovely experience and we are looking forward to returning someday.
November 4, 2013
Rated 5 out of 5 by justkath great vacation
Had a nice room in building 6 which was unexpected. Total peace and quiet away form the pool and public areas. Watching whales breach was an additional treat. Nearby snorkeling was just what we wanted.
December 13, 2013
Rated 5 out of 5 by Shopping3 Our first real experience in Maui
By the time we checked in, all our 11 heavy pieces of luggage we're heading for our room with us. The food was delicious, view from room amazing and the staff made you feel at
home straight away at any hour, day or night.
Best internet connection ever
July 7, 2014
Rated 5 out of 5 by HI4me93 Great time in Maui
The resort room and grounds are beautiful. We had great views of Lanai and Moloka'i. The beach was the best one I've been on in Hawaii. Excellent snorkeling with lots of fish and turtels.
December 14, 2013
Rated 5 out of 5 by NutsforHawaii The absolute most accommodating hotel ever!
From the time we pulled up to the circle at the lobby we were treated like family, friends, best customers. The employees made us feel so welcome and special and appreciated we did not want to leave. It was the greatest!
February 25, 2013
Rated 4 out of 5 by mangoWoman Enjoyable
We spent 4 nights in a Deluxe Ocean View category room. No special treatment as SPG Gold other than early check-in; our room was a standard Deluxe Ocean View as far as I could tell.
The room featured a very comfortable bed, mini-fridge, flat screen TV, and safe. Internet is via a cable (no wireless) that was inconveniently placed next to a nightstand, not on the desk where one would expect to set up a laptop. Also, one of the main light switches near the entrance would shut off power to half the room, which we found very odd.
The grounds are wonderful and spacious and did not seem crowded. Beach is very nice and snorkeling around Black Rock was excellent. Service poolside was good.
Our rate included a breakfast buffet which was decent, but could have used more variety, esp. in the fresh fruit selection (no Lilikoi). The menu price for the breakfast was $29 per person which I would not recommend paying, but if you can get it included in your hotel rate for a nominal surcharge I would recommend. The restaurant seating was open air next to some pools and was very nice.
October 24, 2011
Rated 4 out of 5 by deedee123 would've been an excellent rating but...
My stay would've been excellent but there was an incident 1 night when the fire alarm went off at 1:30am which was very inconvenient as everybody had to leave their room and stand outside not knowing what was going on. No employees came by to let us know what was going on. The speaker was so faint we couldn't hear what was being said. Also another night, we waited for sunset to see the cliff dive at Black Rock but that did not happen and no reason was given. Other than those incidents, the hotel was very nice, staff was friendly, self parking was awesome for people with car rental and is walking distance to Whaler's Village. Also there was free shuttle to other Starwood locations and to Front Street.
June 21, 2014
Rated 1 out of 5 by Sridhar Bad staff - especially at the reception
This hotel does not recognize you if you book the room through a 3rd party website despite you being a SPG gold member. They want you to book directly on their website for you to get any benefits.
August 11, 2013
Rated 4 out of 5 by MauiLover1 Good Hotel but doesn't meet Sheraton Standards
First off, the hotel staff was really friendly and trying to be as accommodating as possible. However, the facility clearly needs a refresh. Old carpet everywhere and it feels like it has never been touched after it opened.; feels like the top of the line circa 1985.
We have been asked to upgrade the room for an additional 25$ to get a deluxe Ocean View but other than being at the very last building (the far end of the hotel) the view wasn't better than the standard ocean view. For everything we wanted to do and everywhere we went there was an absurd extra expense. The internet, for which we paid in the resort fee, was really slow and barely useable. After talking to the reception they recommended that we pay an additional fee of 16$ for a faster connection.
I am a Gold member of SPG but apparently it didn't show up in the reservation system and therefore didn't get any of the benefits. I stayed at another SPG property the week before where I was properly recognized as a Gold member.
All in all, a bit disappointing and the first answer the staff was giving us at the reception was: you can get a better deal by paying more.
December 5, 2013
Rated 5 out of 5 by randyp22 Sheraton Kaanapali
Hotel was great. Great views of the beach and ocean. Short walking distance to Whalers Village for dining, shopping, and water actives. We'll be back.
December 10, 2013
Rated 5 out of 5 by Tommy61 TRUE PARADISE
This Sheraton is great ...Very Beautiful !!!
Everything about it is wonderful...very friendly staff, great location...very happy and hope to stay again. Thank you Sheraton Maui !!
March 12, 2013
Rated 1 out of 5 by Ono4 pretty unhappy
i made the reservation for my daughter to stay one night prior to checking into our westin villa condos. i told the person making the reservation it would be my daughter using the room. when she arrived there was no record and the check in people were not really very friendly nor understanding. they begrugingly said "well we will honor it this time " not saying whether if they didnt honor it they would not have allowed her to check in. i got on the phone with her but they didnt want to talk to me . As a platinum member this is not what i have come to expect from your orgainzation. i do not understand the issue and want someone to call me to explain just what the big deal is about my family using the rooms that i paid for .
April 6, 2014
Rated 5 out of 5 by Paolo2098 Spring Break Family Vacation March 2013
Facilities, staff and overall experience was among the best our family have experienced anywhere in the world and clearly tops among Starwoods properties.
March 23, 2013
Rated 5 out of 5 by Cat13 Felt really part of the family of Sheraton
As a returnee twice a year I am given so much love and attention from the desk to the beach to my wonderful "angel room cleaners. " It is just awesome.
May 26, 2013
Rated 3 out of 5 by tmr38 okay
It was okay but expected more for the price. the property was really nice but the food was definitely sub par and over priced even for Maui.
July 23, 2013
Rated 5 out of 5 by m324 Perfect Location
My favorite hotel in Maui. I have stayed at many high end hotels in Maui but I always come back to the Sheraton. Best location.
July 19, 2012
Rated 5 out of 5 by BillW Great hotel
Been coming since 1991, love this hotel, the employees and the location.
December 16, 2013
Rated 5 out of 5 by J4Man Clean, Nice Location
Great beach-side location. Some rooms are in isolated locations on property and confusing to find.
May 8, 2013