Rated 5 out of 5 by david3729 Friendly and Helpful Staff
Looks and feels just any any International Sheraton, which is fine. What distinguished this hotel is the quality and helpfulness of the staff. So many people on the front desk were memorable because of how helpful and friendly they were: Mr. Magellan (I forget his first name), Anna, Claudia, Pedro, Andre, Antonio not only were very responsive, but were personable in a way that made us feel more comfortable regardless of the context for our question or request. Both concierges (Mr. Gomes and another older gentleman) were also marvelous, especially when we needed special services.
November 18, 2012
Rated 5 out of 5 by gold great, cool, hip hotel
lovely rooms, great club lounge. We were there for the 40th anniversary party and got invited to the reception. the staff is outstanding
November 16, 2012
Rated 5 out of 5 by DosSantos Very pleasant choice
It is a five start property that lives up to it (both in service provided and price). We had an extended stay (7 nights) and thought perhaps we could have had a better deal overall. But in the end, the price was worth it because we were not disappointed with the location and service.
Rooms are spacious and modern and we were fortunate to have views of the city. We found the location to be just perfect since we didn't want to be right at the heart of the historic district. If you're up for walking you can get to the city center by Avenida Liberdade: we walked from the hotel all the way down to the center of the historic area and it was pleasant. But nothing is too far by taxi, not even Parque das Nações.
The staff was incredibly friendly and attentive. Great concierge services with actual good tips that are not "tourist traps".
The only thing that was a little disappointing to us was the small choice of food throughout the day in the Club Lounge and a reasonable breakfast buffet (even the one on the lobby).
Other than that, the property is lovely and the staff really helpful.
November 15, 2012
Rated 5 out of 5 by Nero Great view - great room
It ist nice to stay at this hotel and have Lisboa 's famous bridge and monument to look at. Staff is friendly and helpful , Spa elegant I had a very good treatment -rooms have a modern and pleasing atmosphere and much comfort. Great bathrooms!
November 15, 2012
Rated 5 out of 5 by Plk7 Great stay!
Hotel is lovely and staff was helpful. Good location excellent views and very comfortable stay. Although blackout shades are so good u may never wake up!
November 7, 2012
Rated 5 out of 5 by Emmy12 Amazing view, facilities and perfect location
High floor rooms have an amazing view over the city. Bathrooms are great and room is very clean. Staff is extremely friendly and helpful.
October 27, 2012
Rated 5 out of 5 by DW190 Excellent stay with great service
Excellent from beginning. I got in early, and room wasn't ready, but hotel had nice spa where I could get cleaned up and changed for free.
Room was very nice, and club lounge staff were attentive.
Good recommendations on dinners and places to go out.
Staff very helpful when running late to check out and head to airport. All in all an excellent stay and I definitely recommend. Also in a very good location.
October 21, 2012
Rated 4 out of 5 by MooreJJ Centrally Located
Nice hotel - centrally located and close to everything.
October 19, 2012
Rated 4 out of 5 by ruijorge64 My preferred hotel in Lisbon
This is my preferred hotel in Lisbon, because of the location, comfort and facilities.
My suggestion: please introduce free wireless internet in the room for SPG´s.
October 16, 2012
Rated 4 out of 5 by Tim409 Excellent Business Hotel
After arriving on the red-eye from the U.S. very early, the desk clerk informed me my suite was not ready. He paused, spoke to a manager, and managed to "find" a suite that was ready. This was a great comfort and indicated this staff cared about me. My suite on the 24th floor was excellent--with fantastic views. The modern style and design was quite a pleasant surprise, as the hotel appeared a bit dated on the outside. Service and facilities were excellent. The Spa was great. Panorama restaurant should not be missed. Location is not great for tourists, but the Sheraton was great!
October 4, 2012
Rated 5 out of 5 by SlopeS Wonderful first stay
This was my first at a Sheraton that I can recall.
October 2, 2012
Rated 4 out of 5 by KrishUSA Great views from the top
Good Lisbon location, great if you're a consulting firm - KPMG, DeLoitte are all within walking distance. Check in process was below par based on my experiences at other Sheraton and similar European hotels. As alway, staff was professional, room was well equipped and hotel amenities were top shelf.
October 1, 2012
Rated 4 out of 5 by darch1 Great status recognition
I booked a high floor room and received a 19th floor (out of 25) room overlooking the Tajo river and Christ statue. At check in the lady told me that she could see that I was a former platinum member and although the hotel was fully booked I received lounge access! That was nice. The room is large, the king size bed very comfortable and I loved the glass walled bath room from where I could see the Bang & Olufsen TV!
September 28, 2012
Rated 5 out of 5 by ThomasF Great Expectations
My wife & I loved everything about this property. All of the personnel were gracious,extremely helpful & welcoming.
September 28, 2012
Rated 5 out of 5 by Ciaobellissimo A Great Night's Sleep
This hotel has been beautifully renovated and the rooms are sleek, spacious and comfortable. All the quality and service you would expect from Sheraton and more.
September 26, 2012
Rated 3 out of 5 by LADave Expected more from a Sheraton hotel.
No free wifi in room or lobby. Must use their computers for Internet access. Pool is part of the spa and costed 12 euros per day. Room was comfortable and clean. Location is great.
September 23, 2012
Rated 5 out of 5 by Carlacars An SPG Hidden Treasure
I wasn't sure from the info on the website whether we'd want to stay at the Sheraton Lisboa, but as soon as we arrived we knew is was one of SPG's hidden treasurers. Everyone was cordial, friendly, helpful. The room (suite) was magnificent and confortable, with a view of the Tejo River. It's close to the Metro (subway) and the Sightsee Lisbon tour buses, with taxis right outside the door. I can't wait to return.
September 20, 2012
Rated 5 out of 5 by Whippetgirls Fantastic
Probably the best Sheraton we have ever stayed in.
September 19, 2012
Rated 2 out of 5 by oursdur Disastrous laundry services
Good hotel when not full.
During my recent stay there was a conference and even basic services such as breakfast were collapsing under the load and not meeting demand.
Also during my stay two articles of laundry got lost, one was recovered two days later while the other one is still missing (and I am now 6000 km away from the hotel !). Still waiting for hotel feedback on this!
September 17, 2012
Rated 4 out of 5 by Ian1906 New Sheraton Look
This property has been upgraded since my last visit. They've done an amazing job! Exclusive SPG Floor, cool avant gaurd decor throughout and rooms that are conducive to rest with great beds and fantastic electronic black out blinds.
September 14, 2012
Rated 5 out of 5 by John238 No Surprises
Still the same sheraton, accomodation and services + convinient location. No doubt I'll come back
September 10, 2012
Rated 5 out of 5 by riyadh great location
This hotel is very well situated ,just a five minute walk to the main Avenue of Lisbon.Front desk were very friendly and welcoming .The bar and restaurant on the top floor give the most spectacular views over Lisbon.Our overall experience was the best we have had in Portugal,we will certainly stay there each time we are in Lisbon .
My one slight negative comment would be about the coffee amenities in the room,the paper cups provided are not in keeping with the standard of the hotel.
September 8, 2012
Rated 2 out of 5 by MJC6640 HARDEST BEDS EVER
The bed are way too hard. I had to sleep with a blanket on the floor which was softer.
September 4, 2012
Rated 3 out of 5 by baklajan4ik Bad experience
Max evaluation for this hotel is 3*
shadow at the bathroom is out of order
giant hole in the towel
no free wi-fi
they use big pillowcases for small pillows (it looks really weird)
Staff is the only thing that pleased us
Do not meet my expectations at all! That's sad!
August 28, 2012
Rated 4 out of 5 by efim What I didn't like
Fee for swimming pool and internet !?
I can't comprehend that!
Good that there's no additional fee for usage of the elevator; tv etc!
August 27, 2012
Rated 3 out of 5 by Tanzan Prime Location
Good Location. Walking Distance to Down town.
August 20, 2012
Rated 5 out of 5 by PatK Great hotel
Excellent hotel, with quality rooms, pleasant atmosphere, and friendly staff. Armando at the concierge desk is great, helped us with many dining reservations and bullfighting tickets. Definitely recommend staying at this hotel, restaurant on top floor has great views of the city. Only minor problem, hotel is just outside the main city center. But, several metro stops within a block or two.
August 10, 2012
Rated 5 out of 5 by Verified Reviewer This hotel is extremely comfortable.
Ended our 2 week vacation in Portugal in Lisbon. We stayed 2 nights at the Sheraton Lisboa. The hotel was extremely comfortable and the staff friendly.
August 9, 2012
Rated 4 out of 5 by Cindy23 Sheraton Lisboa
Hotel was advertised as being centally located. It is not! We were very disappointed that we had to pay 12 euros to sit in the sun at the pool. That is ridiculous! I was told that the reason is that it's a business hotel and that's how they keep the room price down. Huh???
We stayed on the club level which was fabulous with food, drinks and staff. Nomu was extremely pleasant and helpful. Another problem with 2 computers as printer didn't work and we couldn't print out our boarding passes---and this is a business hotel?! Took hours to fix the situation.
July 31, 2012
Rated 4 out of 5 by Ahava Great SPA
Really enjoyed SPA treatments
July 25, 2012