Rated 4 out of 5 by Fjalar51 Formex
Exelent hotel. Some minor problems with smell from the plummery/toilet.
Rated 4 out of 5 by KFS67 Great location, very nice hotel, and nice staff
Can't beat the location, next to main train station, right in the middle of Stockholm, at the door steps of Old Town, major shopping area, and many other attractions within walking distance.
Gym, while a bit small, has great equipment and a nice Sauna.
Staff is great, very pleasant and good service.
Very nice breakfast buffet.
Rated 4 out of 5 by Auntie1 This hotel is very conveniently situated.
A pleasant hotel conveniently situated close to the railway station, shopping and for sight-seeing.The staff were very polite and helpful but check-in was a laborious process which really needs to be improved. Bed was nice and comfy though! I would certainly stay here again.
Rated 4 out of 5 by shamballa This hotel is very good
Excellent location, efficient staff and very good restaurant
Rated 4 out of 5 by WiFi1984 Great hotel but no free WiFi for guest
Great hotel, very friendly and helful staff, great view from my room, cleanliness is wonderful, beds, linings, pillows are comfortable and I had a great night sleep.
Only downside, WIFI is only free for 30mins throughout my stay. Should provide free WIFI like most other hotels do.
Rated 4 out of 5 by 01480 Great
Great palce to stay. Remembered our special day. Recommended place to stay.
Good stay very helpful.
Rated 4 out of 5 by Arch22 Great hotel
Very nice room and the restaurant served good but somewhat pricey food. The staff was very polite. Unfortunately, my request for some the to be brought to the room proved too much for the roomservice. I am sure it was a one-off mistake. Overall, a great stay.
Rated 4 out of 5 by owenor charged by wrong amount
We, me and my family had a lovely stay in two rooms this weekend at Sheraton Stockholm. We loved the hotel very much.
But after checking our bancaccount we don´t feel the same. Our account had been charged with a sum with moore than 3000 SEK moore than the cost we have on the bill from the Hotell. We was lucky that we checked the account, otherwise we haven´t known anything at all. Phoned the hotel wednesday this week and they told me the didn´t understand how it could have happened. We was so happy and loved the hotel and everything inside but this have made us disapointed. Don´t want any other visitors to have the same experiences from the hotel. We choosen Sheraton becourse we trusted the hotel and the whole family had planned this weekend together. We expect a feedback from you and some kind of payback offer to a little bit disapointed family which don´t want to leave Sheraton Stockholm with this feeling.
You don´t have to let this appear on your site but we want you to know how we feel about it , you can find my email on the bottom of the page.
Rated 4 out of 5 by Richard152 Great Location
7th floor lounge big plus
Good room details
Big room size for Stockholm
Rated 4 out of 5 by gms52 Hotel has great room, weak at check-in
Great location, clean and functional room. Front desk could have been more accommodating at check-in. Requested a call when room will be ready and received the answer, "we are too busy to call, return at 3 PM." No issues at check-out- staff was friendly and thankful for the business.
Rated 4 out of 5 by Anna37 Great location friendly staff
Great location, friendly staff and nice clean room. Would recommend anyone to stay here. In room dining experience was a bit disappointing this time so improvement here can make this hotel a five star.
Rated 4 out of 5 by Colle62 Bad lounge
To musch tourists in the lounge
Kids running around
Rated 4 out of 5 by TexansinStockholm Good central location
The hotel is an excellent central location for the train station and many of the tourist attractions including the Old Town shopping district, Royal palace, Opera House, and port to catch boats to the archipelago. The hotel is good value for the price. Bed in the room was very comfortable although the air conditioning didn't work very well, but I guess that isn't needed very often on Stockholm
Rated 4 out of 5 by TrekkieCuban Great Location
We stayed at the Sheraton in Stockholm for 2 nights. The hotel is in an excellent location and our room on the club floor was spacious with a great view. However, the a/c did not cool sufficiently and had to ask for a fan. I hope they resolve this issue. Other than that I would recommend the hotel.
Rated 4 out of 5 by LADoc Not Your Average Sheraton
Everything is so well done by the staff of the Stockholm Sheraton that you may forget you are staying at Starwood's middle-of-the-road brand. The staff was VERY efficient and accommodating. For example: as is often the case, the SGP elite desk was unoccupied when I arrived to check in. I merely had to look over at the lane and one of the staff members took note. One minute later, a clerk appeared to check me in. One small issue: the A/C did not cool my room as much as I would have liked, but it was fine in the evening. And, after all, being too warm is rarely an issue in Stockholm. Otherwise, the hotel and its staff really set a standard for the Sheraton brand. With the sleek Scandinavian design (wood floors throughout!) it seems more like Starwood's more upscale brands than the tired old hotels we've come to expect from Sheraton in the USA.
Rated 4 out of 5 by Esquared Excellent stay - perfect location
Stayed at the Sheraton Stockholm following a wonderful Baltic cruise. Everything about the hotel was great! We arrived around 09:00 after disembarking our ship and the check-in staff were able to find us a a 'Gold member' upgraded room with a view right away even though we were hours away from the regular check in time.
Natalie the concierge was lovely to deal with and very, very helpful. With a smile, she make reservations for a taxi to take us to the airport at 04:30 Sunday morning, suggested restaurants and then made reservations for us. This was especially helpful as it was midsummer and many restaurants were closed for the holidays.
The room was very comfortable and we appreciated the coffee, tea and water provided.
I only wish we'd mentioned that we'd taken this trip to celebrate my husband's 60th birthday - as mikey53 had one in the review below! :-)
We definitely will return to Stockholm and to the Sheraton.
Rated 4 out of 5 by AndyS Nice hotel, great location
This is a nice hotel in a perfect location for seeing Stockholm. The club lounge is small though and gets very crowded during breakfast and happy hour times.
Rated 4 out of 5 by SlaughterBeach Great location, helpful staff, room very clean
This is a large hotel but the service was quick and personal. There is no doubt Sweden is expensive but this was a large room for a decent value. Well engineered windows kept out all of the street noise, great view and good draperies were a great comfort in the "land of the midnight sun". Room was very clean. Easy walk (4 blocks ..tough if you have alot of luggage) from the Central Train Station and great directions via email from hotel. Everything was translated into English. Didn't eat at the restaurant but it looked quite busy. As always would be nice to have free Internet. Frustrating as a frequent traveller the more expensive the hotel the more expensive the Internet. Would definitely recommend this hotel.
Rated 4 out of 5 by Traveller74 Great location in the prettiest of cities
Loved my two night stay at the Sheraton Stockholm Hotel. The hotel is perfectly located for exploring the beautiful city of Stockholm, and less than a five minute walk from Stockholm Central Station. Breakfast was included in our room rate, and the buffet featured everything you could hope for to start your day. The room was large, well appointed and the bed supremely comfortable. The staff throughout were warm, efficient and generous in their hospitality, as are the Swedes in general. I'd return to both Stockholm and the Sheraton Stockholm in a heartbeat.
Rated 4 out of 5 by Steamed Great location, great hotel, but needs better A/C
The property is very well located near Central Station and an easy walk to Gamla Stan, Ostermalm and Sodermalm. Rooms are decent sized and well maintained, with the exception of the air conditioning. The latter was too feeble to keep up with 25 degree outdoor temperatures, which made sleep less comfortable than it should have been.
Rated 4 out of 5 by Luis81 A very American hotel in central Stockholm
Our stay at Sheraton was ok, although we felt somehow pushed to spend more -we were offered the breakfast buffet and an upgrade at check-in, none of which were exactly unexpensive.
The staff was mostly friendly and helpful. However, one particular receptionist annoyed us at check-out when she asked whether we had not just consumed but even "displaced" any item at the minibar. This came as rather rude remark to bid farewell to your guest. She then went on to discourage taking a bus to the airport, which is a perfectly convenient alternative to taxi. A very American contempt for public transport, most unbecoming in a city like Stockholm.
We might return... or not.
Rated 4 out of 5 by Quincy56 Very nice room in a very nice and convenient area
Hotel is conveniently located close to shopping, restaurants, the central train stations and subways. The staff was very friendly and helpful. The rooms were comfortable. I did not get a room with a view, but it may be worth paying extra for it.
Rated 3 out of 5 by Raimik Not as waited
Disapointment. Not luxurious as waited.
Rated 3 out of 5 by grrrrr14 disappointed
I still recommend this hotel for those who dare. I cant find any fault in the comfort and the cleanliness of the room though, it was excellent but I was very disappointed with their system. It was not enough that you'll have to pay the room in advance, you'll have to pay a disposition fee as well when you check in, I havent read that in their webiste either AND this is not a payment they said, but the money is hanging in the bank for two weeks. I never have encountered that in all other hotels in Sweden, not once. Wireless internet is free for only 30mins, after that u'll be charged 100kr for 20 hours, NO free shuttle AND a receptionist who doesn't understand swedish? what a joke...
Rated 3 out of 5 by andersb71 rooms and room text info needs updating
Rooms are very old looking; old wallpaper, makeshift updates etc. bath/shower not working well ergonomically. misleading text info on restaurent hours and service personnell that don't knock before locking themselves into your room. Also air con was a mees.
Rated 3 out of 5 by Tinkerbell77 Room cleanliness not satisfactory
At arrival we found crumbles on the desk and peanuts on the floor and dust in the corners when moving a chair around for better comfort when reading a magazine.
Breakfast, excellent service by the breakfast hostesses. I really dislike the usage of egg-in-a-box and scrambled eggs made with prefabricated food. This is not local food at all!
Rated 3 out of 5 by Bepe9 This hotel was ok for a long stay
I stayed at the hotel for 12 nights in a row.
The hotel was ok for a long stay, but a few things need improvements:
- Some of the mornings it took a couple of minutes before it came hot water in the shower
- The breakfast buffe seems to run out of various food items several mornings
- Some of the nights the internet connection stopped to function
- The Greenchoice selection for room cleaning was not rewarded by the cleaning staff. They forgot to leave the vouchers most of the times.
- Both the head concierge and the hotel manager promissed to contact me to give me special offers, but they never did even if I called back twice to the front reception
Rated 3 out of 5 by paul1952 Don't order a room meal, and be patient at check-out
I've just stayed at the Stockholm Sheraton and as usual the check-in was friendly, efficient and helpful. The room was great and well equipped, the bed very comfortable BUT I ordered a room meal and the meat was cold and uncooked. I complained and after a very long wait a replacement meal arrived ...very hot on the outside, but cold on the inside...so no meal for me because it was then 10pm and I just gave up. I was so cross I didn't bother with breakfast in the hotel, got some food just round the corner. To add insult to injury the checkout was painfully slow...so beware. If you stay eat in the dining room or go out to the old town
Rated 3 out of 5 by Darrel Beautiful hotel, but couldn't sleep
The hotel room was big and lovely, as well as the bathroom.
But one hires this type of service not only to enjoy a nice looking room, but to be able to rest. And that did not happen.
First, we received a twin bedroom when we had requested a double bed.
Secondly, they are very strict with check-in hours, which is fine cause rules are rules, but one expects higher-level service of Sheraton, and hotel should foresee that some guests may arrive in earlier fights or ferries.
Lastly, the TV kept turning on all alone every 30 minutes in the middle of the night.. Imagine how well I slept :(
Rated 3 out of 5 by Bojon Great location, bad reception desk
Cost benefit ratio is below Sheraton standards. As a regular guest of Sheraton I didnt appreciate attitude of staff on reception desk.