Rated 5 out of 5 by Zinieyob Beautiful location and place!!
Me and my husband went to maui for 3 nights and 4 days . We had the most memorable experience and got everything more than we expected it. So beautiful place and we enjoyed the breakfast and the swimming pool the most. I just have a little complain about the couples massage; it is a little pricey for the service they provide and don't recommended it it was just west of money. Besides that everything was great and we hope too go back soon:)) I highly recommend this place.
September 11, 2013
Rated 5 out of 5 by Darren44 Back to Maui for our 25th
We just came home from a wonderful week at the Maui Sharaton at blackrock. It is at the end of a long Kaaanapali beach with great snorkeling. The pool , staff, and grounds are excellent. They upgraded us to an ocean view when we got there. Quiet,clean, perfect location ar all positives. The only down was the price of food.... 38 each for a buffet breakfast that would have cost 8 at home...so go to Safeway 3 miles torwards Lahina and bring your own breakfast for low$.
May 28, 2013
Rated 5 out of 5 by Kaky Excellent Stay
We were treated great from check-in to check-out! The staff was friendly, helpful; always happy to help. Our room was always clean, fresh towels, etc.
The views from all the lobby areas were beautiful - we sat somewhere different for every sunset! The location is to "die for" - the sunsets were incredible & snorkeling on the beach, in front of hotel was excellent!
It felt like a home-away-from home....we were very sad to leave!! I highly recommend the Sheraton-Maui!
November 12, 2013
Rated 5 out of 5 by Branni A brief stay in Paradise: Sheraton Blackrock
We returned once again to this beautiful location. We were greeted warmly by Noah at the front desk and he made sure we were satisfied with our accommodations. We loved the new breakfast and evening reception area on the 8th floor in building 5. Dyanne was a very friendly and helpful hostess. While the complimentary beer and wine was appreciated, you might want to consider a cash bar for premium drinks. Thank you for a wonderful stay.
June 30, 2014
Rated 5 out of 5 by ja99 Do Not Publish
We love this hotel and the Starwood program. However, we encountered a couple of problems during our stay. House keeping didn't replace our towels one day and did not clean our room the next day. The only elevator that connected our wing to the rest of the hotel was not operational for half of our stay. This was a real inconvenience. This is the first time I have experienced these problems at a Starwood property. But I will surely come back to this property.
August 2, 2013
Rated 5 out of 5 Outstanding
My wife and I just got home from Sheraton Maui and we had a wonderful time!
Beautiful grounds, excellent friendly staff, and the best beach and snorkeling on the island right in front of the hotel.
While staying at the hotel we walked down the beach to looked at the other hotels in the area for comparison. None of them even came close to how beautiful the Sheraton was.
Overall, we had a wonderful time and will definitely be coming back for future visits.
October 2, 2013
Rated 4 out of 5 by Mcm1319 Great location
Hotel location was great. Staff overall was ok. But Pono at the pool went above and beyond to make us feel special and welcome.
We had to switch rooms as we had one on the 6th floor in bldg 3 and the balcony could only fit one chair! We were on our honeymoon and both couldn't even sit on the balcony at $400/night. Not ok. We finally got a room change two days in. The second room was much better with a great view and balcony and was more what was expected.
October 17, 2013
Rated 5 out of 5 by DBART Sheraton Maui Stole Our Hearts
Thank you Evelyn for making our 35th Wedding Anniversary the most special vacation at Sheraton Maui ever! We appreciate your caring personal attention to making our return experience perfect. Everyone we encountered had warm Aloha spirit and tried to help in any manner possible. When ever calling for additional supplies or needs met with quick responses! We will return as soon as possible, we'll be leaving a part of our hearts at Sheraton Maui.
May 7, 2014
Rated 3 out of 5 by Pete Disneyland
Pretty decent snorkeling around black rock but that's about all the positives going for this hotel. The hotel itself is a huge resort for the masses. Pools are busy as well as the beach with many people coming for the black rock. The buffet breakfast is really not worth the money. Also, a lot is explained during the check in but how about maybe giving some kind of summary of things on paper and not relying on the guests to actually memorize everything. I mentioned that breakfast and few other things were below the standards of other Sheraton hotels I've stayed and the only answer was that different resorts have different standards/policies/selection. I understand that but hint hint; you're not quite meeting the standards of the others.
We had good time in Maui but next time we'll be looking for smaller and more personal place to stay.
March 3, 2014
Rated 5 out of 5 by Carolon15 Location and staff provided an exceptional experience
My husband and 2 adult daughters ( we had 2 oceanfront rooms ) visited Maui for the first time and can't wait to return. The staff excelled in all areas, from check in to concierge to valet as well as the restaurants and beach area. The grounds were beautiful, and rooms well kept. It was a memorable experience from beginning to end. The only negative is that as a new SPG member, my points were not awarded and have had difficulty getting corrected.
January 20, 2012
Rated 5 out of 5 by Dane Real Hawaiin feel and look
We have been vacationing in Maui for 11 years and always stay here. The resort is beautifully kept and in a great location next to Black Rock. The grounds are very open giving the resort a real Hawaiin look and feel. Every room we have stayed in has had an excellent view and been in great shape. The front desk has done a great job of recognizing my platinum status and upgrading my room when they could (not always). I look forward to my 2014 stay.
January 30, 2013
Rated 3 out of 5 by JC402 Great location - could use an update
Great location. Love the beach, love the pool area. Concierge and pool staff were exceptional. But the old girl could use some updates. Hallways, carpets, and some provisions are worn and showing age. Better quality towels and shower head would be a nice start. Being an SPG member got me nothing, not even recognition. I was also disappointed in the room type that was provided. I almost had to stand on my head to get a room with a King bed.
March 3, 2014
Rated 4 out of 5 by HappyCanadian The resort is beautiful
If you are looking for a place to stay with your family this is great. The 5 buildings in the resort are connected which was really nice. I was disappointed when I discovered that the $35 resort fee does not include wireless Internet in your room unless you are a platinum member. I've stayed at many Sheraton properties and have never been charged for Internet and also did not pay a resort fee. But overall, I will definitely stay again.
January 10, 2013
Rated 5 out of 5 by Doug2062 Best beach location in Ka'anapali
Situated at Black Rock, this hotel has the widest beach, best snorkeling, and biggest resort area that I saw in the Ka'anapali Beach resort area. Being a gold member of the Starwood club, I was upgraded from an ocean view room to a deluxe oceanfront room with a spectacular view of the island of Molokai during a recent stay in November/December 2013. The room was large, clean, and very comfortable; and the ocean view was unobstructed.
February 26, 2014
Rated 1 out of 5 by Jaimelle Disappointed
We were able to hear every noise made in the hallway as well as the people talking in the next room. I advised a staff member the next day who, you could tell had heard all this before....he was not interested.
At the Cliff Dive Bar the food was very poor quality and cold, we advised the waitress and we were given more and this was the same as the first serve.
As stated we were disappointed as we expected more from a Sheraton hotel.
December 17, 2013
Rated 2 out of 5 by honeymoonAug2014 Not for young couples
We were given honeymoon gift from our parents. Overall, we were disappointed. Our room and view, after we upgraded was amazing. However there were earrings on the floor, toothpaste in the sink and counter and the room was not clean when we checked in. We also had an ant problem which was addressed.Generally service at this hotel is lacking, especially at front desk and poolside. Although our parents had notified hotel several times that it was our honeymoon, there was no note or anything special. We think it is better for older couples. One of us is lactose intolerant and we had problems in that area - situation was a little different because of hurricane Iselle. The ocean is fantastic here and so is the snokeling. Burgers at grill were great but pasta in the restaurant was cold and undercooked for the buffet. For an excellent hotel, the service was disappointing. We felt we were in the wrong place. We still had a ton of fun on our honeymoon but would not stay here again.
August 13, 2014
Rated 2 out of 5 by tjo001 Nice location and view but overpriced
Location (water/beach) was nice. Pool was freezing and almost unusable, especially for little children. Food was average. Pool/beach towels available only with card key which carried $15 charge if lost. Room was ** or *** star at best for $530 per night after adding in taxes and resort charge, much greater than expected for level of quality. Would probably look into staying elsewhere next time we go to northwest coast of Maui.
February 7, 2013
Rated 5 out of 5 by Derek97 Incredible Views, Great Staff
From the second we walked in we were in paradise. Gorgeous entry way giving views of grounds. Welcoming friendly staff. Room was clean and comfortable with incredible views of the Kaanapali beach. Right next to two great golf courses and 15 minutes from the Plantation course. What a great way to spend our 20th anniversary. We'll recommend to all our friends and be back every year!
July 11, 2014
Rated 3 out of 5 by Trb123 Honeymoon Stay
My husband and I stayed here for our honeymoon last week and overall this is a very nice resort in a prime location. I am a Platinum member and since we were also on our honeymoon, I hoped that when I mentioned to the front desk that we were on our honeymoon they would treat us to something special - leave a bottle of champagne in the room or do something nice, at least. We didn't receive anything from the staff.
I would not recommend eating here. Luckily Platinum members receive free continental breakfast, otherwise the continental breakfast was $21 and buffet $28 - which definitely by taste and looks, is not worth that price. It was also annoying every time we went to breakfast for at least 3 of the staff to ask if we wanted to upgrade to the buffet. Overall, the staff did not seem adequately trained or happy to work there and it reflected in their service.
September 18, 2013
Rated 4 out of 5 by AJWill Beautiful Location
I would stay here again but we used SPG points for a free room and it was one of the worst rooms on the property. There was a constant noise that kept running off and on, not sure what it was. Also the phone in the room never worked which made it difficult to reach the front desk or room service etc.
The place is very beautiful and all of the staff were friendly and the location is great.
June 30, 2014
Rated 5 out of 5 by Rmcclain7 What a pleasant surprise!
I am a platinum guest and stay at SPG properties all over the world for both business and holidays.
We booked the Sheraton Maui over six months ago. a few weeks in advance I emailed the concierge with a few requests. Teresa was teriffic with her follow-through.
The upgraded room was fabulous overlooking Molokai and Lanai, house keeping was very attentive, the pool cabana was quiet and in a perfect location, Dana at the pool service cabana was very helpful, the front desk staff was excellent, the Black Rock Terrace had great food, and we were very sad to leave.
If anyone is interested, room 6413 has the killer view, and the most southern cabana on the grass is the best.
The overall experience at this property was outstanding. We vacation in Hawaii twice a year and Maui is our favorite island. I highly recommend the Sheraton Maui, and my wife and I will be back soon.
mahalo nui loa.
June 6, 2014
Rated 2 out of 5 by RoundTheWorldTrip Missing Service Mindset
1. Valet Parking reception was below all expectations to say the least. We felt treated like schoolboys.
2. Safe was broken when we arrived in the room (quality checks done?). It took housekeeping more than 4 hours and two phone calls to finally fix it.
3. Food at "Cliffs" was ok in quality but quite high priced. Aside, paying a steep price for a simple glass of white wine SERVED IN A PLASTIC TRAY! Not even in a third world country they did serve us wine in a plastic tray (within a sitdown restaurant!). Dinner in same restaurant/grill was served on cardboard/paper plates, and cutlery was cheap tin who would bent when cutting meat.
4. Breakfast management at last day was a shame. Long people queues (between 15-18 people constantly waiting) with restaurant manager not intervening and not resolving the issue. Only half of the restaurant was opened, because there was a waiter shortage (apparently as we were finally told). Restaurant manager was not willing to open the second part of the restaurant although it was unoccupied and ready to go. Everyone was told to only needing to wait 5-10 minutes. Reality was 15-20 minutes to be seated. I went to see the manager in charge (behind reception). She promised to ask restaurant manager to solve the problem. Nothing happened. And the restaurant manager simply disappeared after that. After my final BF I went to see the same manager lady again and asked for the GM to see. Answer: he is not around. He is in an internal meeting. I asked her to see him anyhow, Answer: can't do. Could I see the GM's deputy? Answer: No higher management available (Monday). She said she is the only manager in place and she was not allowed to tell the restaurant manager what to do. Aside, she said, people are here for vacation and don't mind to wait until they are served, as they have time!. I asked her whether she did not have other guests complaining about this situation and she said, yes, she had. CONCLUSION: For me its clear that there is a substantial lack of quality of higher management leadership in this hotel. Also the GM did not (against my request) return a call nor pickup the complaint. Staff don't seem to have proper guidance óf how customers should be treated. For a 5* resort it is not enough to train staff to say "Aloha" when ever they see a customer. They need to be trained a true services mind. And Managers, the Rest Manager and the Mgr on duty and higher Management including GM Mr Y should be reminded that management is here to take accountability and not to disappear when issues arise. Many customers don't take the time to complain and for feedback if things are going wrong - they just don't come back and they spread word accordingly. I will have to do my part too.
September 30, 2014
Rated 5 out of 5 by STONEMAN924 The perfect Hawaiian Vacation
It's rare to say a hotel stay was perfect, but this one was. Everything about the room was outstanding, the staff was most helpful & friendly and the Black Rock restaurant served us the best meal of our 12 night stay. Would not change a thing!!!
June 25, 2013
Rated 3 out of 5 by RonW Disappointed
This is a high end hotel that needs some major remodeling. For a hotel that charges high rates, one expects a better furnished room. There were signs regarding a future remodel of the hallways, which were in terrible shape....our room had a good location-ocean view, top floor, but even with all that, the price should be discounted if you offer below par hotel.
the grounds were nice, and the location by the black rock is nice. The staff was very friendly, and the buffet breakfast was delicious, although a bit on the high side, and the a la carte menu did not offer any cheaper alternative. We have traveled all over the world, and in most countries breakfast is included. Here the hotel should have packaged a special deal for breakfast, as they do already charge the resort fee on top of the high price of the room. I expected a better facility from a Sheraton at this premium beach area.
March 20, 2014
Rated 2 out of 5 by Trav4 Disappointed!
After staying at this hotel 6 times over the last 40 years, I doubt we will ever return, as it is now tired, the quality of staff and service is poor, and the restaurant and bar options are limited, and food is of only a very average quality.
March 8, 2012
Rated 4 out of 5 by Zontar Good hotel but expensive for what you get.
Superb location on Kanapali. My wife has been coming to this hotel since 1975. Prices for rooms are very high now and they could use some renovation. As well there seems to be many meddlesome conventions that now hit this place on a regular basis. Food is ok, Front Desk staff was great, housekeeping ok but not great.
Conceirge is very good. Claudia and Larry at the poolside services were great.
May 5, 2014
Rated 5 out of 5 by MauiSun Perfect Place to Stay on Maui
The location can't be beat; right at the most scenic part of Kaanapali Beach. The hotel property is beautiful and has stunning views of the beach and Black Rock. And the views of the sunsets from the our room were amazing. If you want the perfect scenic place to stay on Maui, this is it. (Not to mention that the snorkeling right in front of the hotel is great and we frequently saw sea turtles there).
October 7, 2013
Rated 3 out of 5 by Kathy05 unpleasant staff
I really enjoyed my break in sheraton Maui. The beach was so great that I met sea turtle and various kinds of fishes. However, a staff whose name is "Irene" made me upset when I checked in. She answered to my questions insincerely, and was not willing to help me. I cannot understand how this staff is working in this hotel.
Except her, I really liked the hotel because of its location and beach.
March 13, 2014
Rated 3 out of 5 by Windy07 This hotel needs some updating
First stayed here in 1985 and don't really feel it has been modernized much since then. Our room was situated pretty much in a wind tunnel so using the outsides patios pretty much impossible. Asked to change it but told only similar rooms would be a $25 upcharge per night plus be another 3 days. Opted to just stay put. Staff friendly but will likely look for a different hotel next time.
April 28, 2014
Rated 5 out of 5 by MikkiLV Beautiful Location and Excellent Faclitiy
I recently stayed at the Sheraton Maui for a business meeting and had an excellent experience. The staff were wonderful, pleasant and extremely helpful. The hotel is situated on a spectacular part of the island only minutes from Lahaina where there is great entertainment, shopping and food.
I would highly recommend the Sheraton Maui and will most definitely be returning in the future.
November 20, 2014