Rated 5 out of 5 by Mike477 Great location, excellent service
The Sheraton Seattle downtown has become one of my favorite Starwood properties. After numerous stays the past twelve years, the hotel continues to meet and exceed expectations for service, room quality, and especially SPG elite benefits provided. The front desk agents are uniformly excellent. Great location in the middle of downtown, next to the convention center, six blocks to Pikes Market. Highly recommended.
February 3, 2014
Rated 5 out of 5 by JasmineWang9669 This hotel has the best food and great customer service
The food here is absolutely delicious, beautiful and very fresh. Spare ribs, fish and shrimps are cooked tender and juicy with different sauces that just enhance the natural flavor of the meat or seafood. Salad has a wide variety and is as fresh as directly from the garden. Oh, the desert is an absolute necessity: its soft sweetness brings everything to a perfect circle. The service is prompt and friendly. Everyone wears a smile and is willing to go the extra mile to help. I feel very welcomed and taken good care of. I have definitely had a great experience and will share it with friends and families with a passion.
April 15, 2014
Rated 5 out of 5 by SouthSurreyGal Ideally located and superior in all regards
The Sheraton is ideally and centrally located in downtown Seattle. Walking distance to Pike Place Market, shopping district, theatre, restaurant and all attractions. Beautifully appointed rooms and friendly, knowledgable staff.
March 10, 2014
Rated 3 out of 5 by Sam69 Rooms Need Renovations
Staff were friendly. Didn't like the room. Rooms were renovated, but looked worn. Very little hot water in the shower. Water was just warm. Biggest complaint was the valet parking. We could not call ahead to have the valet bring the car out. We had to wait close to 25 minutes outside in the cold for the valet to get our car out. Finally, we wished SPG had told us about the Macy's Christmas parade. We had to drive 30 minutes around Seattle to get to the hotel even with a GPS.
November 29, 2011
Rated 5 out of 5 by Santosh Very Good!
We come to Seattle several times a year and always stay at this hotel. It is very clean and comfortable. It is located in central downtown, so everything is just at your doorstep.
It has the best pool and gym facilities of any hotel i've ever stayed at.
The one negative on this trip was the room was not very well cleaned when we checked in - there was play-doh in the safe, fruit and plastic cups under a table - kinda gross!
Other than that, we had another great stay here.
May 9, 2012
Rated 5 out of 5 by Joe48 Memories of past pleasure revived
This is the second time we've stayed here and our initial impressions were reinforced. We remembered the Chihuly glass displays in the lobby, and enjoyed them again. We liked the size and comfort of the king bed, and we were happy to find our memories were accurate. We were helped by the concierge (Lucie) to get a reservation to a favorite restaurant. Yet we also much enjoyed the food at the Daily Grill too. To top it off, the shower in our bathroom was terrific too.
May 30, 2013
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 4 out of 5 by MuseumPro Rose was Great!`
Rose in reservations/front desk helped me with a special request that was a challenge. She is terrific, knowledgeable and friendly. The hotel in general was clean, welcoming and provided good service.
May 23, 2014
Rated 5 out of 5 by Luckyloo53 This hotel was very accommodating
With no reservation, the hotel still found us a room over the weekend and then were able to extend our stay to our preferred departure date (4 days from arrival) and they were busting at the seams with a conference. Every request for extra towels was met immediately and cheerfully. Great location, lots of fine restaurants within and around the facility. Spacious attractive rooms.
January 29, 2014
Rated 1 out of 5 by Rob76 Big disappointment
What a surprise to stay at a high end, top quality hotel, only to find the following disappointments:
Housekeeping staff with loud and constant door slamming at 8 am ( have they not been trained to prop open a door while cleaning?)
Broken exhaust fan in the bathroom
No wifi instructions clearly written in room (by the way, how ridiculous is that? I've never, never, ever had to pay for wifi at a hotel of the most meager level)
Parking at 44$ per day.....really? I've stayed at upscale places in big cities many times and understand that parking spots are golden. Paying a fee is understandable, but buying the land to park on is ridiculous. Poor valet guys can't even get a decent tip from the customers with that!
On the positive side, the bedding was very comfortable. But the overall room was nothing more than average. I expected more.
July 11, 2012
Rated 5 out of 5 by Malin Staff was amazing
I visited Seattle for a conference, and chose Sheraton for its prime location near the convention center. But the amazing staff - and in particular the bell captain, Mr. San Gabriel - beat the location! Mr. San Gabriel went above and beyond to help me, and what could have been a disaster because of poor planning on my part turned into a very pleasant experience thanks to him. His outstanding friendliness and professionalism put a golden trim on my stay.
June 23, 2013
Rated 5 out of 5 by R2G2 This hotel knows how to take care of guests
Really nice hotel, particularly for such a big property. The customer service was impeccable, and the staff has a great sense of humor. The rooms are great, though the bathrooms are a bit dated.
March 3, 2014
Rated 2 out of 5 by JHOLLO DOES ANYONE CARE?
YOUR FRONT DESK GIRL WAS JUST RUDE! I'M SURE SHE DID NOT PURPOSELY DISPLAY RUDENESS, JUST HER LACK OF TRAINING.... SHE TOLD ME ME THAT CHECKOUT WAS AT NOON, AND SINCE THE HOTEL WAS SOLD OUT , I NEED TO LEAVE BY ONE OCLOCK. I TOLD HER THAT WAS RUDE AND SHE SAID SHE WASN'T TRYING TO BE RUDE, BUT IT WAS IN FACT RUDE...NO SMILE, NO EMPATHY ( I HAD STOPPED AT THE FRONT DESK TWO DAYS PRIOR TO SEE IF I COUND EXTEND MY STAY) JUST A STARE DOWN, ...RUDE!!!!
March 19, 2013
Rated 1 out of 5 by Yaya Rooms should not take 1 hour and 35 minutes
I had made arrangements to check in early, or so I thought and I did confirm with the htoel when I landed, called directly.
I have arrive at 2.10 was told room was not ready but it was being cleaned at that time and I would be called when done. I checked at 3 and 3.30, I did not think it would take that long, but it did, I did not get my room until 3.45 making me late for a 4 PM meeting. The staff should be embarrased and and bettter trained.
June 6, 2013
Rated 2 out of 5 by Jen44 Very Disappointed
We were at the Sheraton, not of our choice, but it was mandated for the function that my son was a part of that being Regional NW ACDA. (a youth choir event) Our room was old and out dated and not the quality of any of the other rooms that fellow participants were staying in (remodled and up to date) yet we paid the same rate. The fan in the restroom did not work so every time we showered we had to deal with the "steam issue" and the towel rack with the bath towels actually hung IN the shower. The grime on the light fixtures was so thick that the first two times we showered it actually sluffed off onto the counter top. The first night of our arrival, I asked for the wet bar to be emptied as my son is Autistic and we bring his food with us. We needed the refrigerator for parishables. When I called down and asked for it to be emptied, I was told they would gladly do it for a $30 to $50 fee. When I again emphasized the reason we needed it emptied, the hotel complied emphasizing that there would not be a fee. Upon checkout I again spoke to the SPG person checking us out and was again assured that there would not be a charge. Received my final "personal folio" today and guess what...not only is there a charge but it is a $189 charge. I have called and been assured that it will be refunded to my card in 5-7 days. This is the first time I have stayed at a Sheraton and will most likely be the last unless I have no other choice. Very disappointed.
March 18, 2014
Rated 4 out of 5 by Allie Great Location
I recently stayed in this Sheraton for a girls trip to Seattle. I was very pleased with the location. We were able to walk to all the places downtown had to offer. We rented a car so that we could go do some sight-seeing outside of the city. The one complaint about this hotel I have is the 44.00 a day parking fee. This is steep. Next time I would not rent a car to avoid this charge. Guests of the hotel should pay a discounted rate.
April 22, 2012
Rated 4 out of 5 by j75fr Good place downtown
It is a typical Sheraton, huge with two towers but apparently recently renovated.
Rooms are clean and modern.
The fitness is wonderful, allowing everybody to do full work out, all equipment is there. The pool area is always busy, nothing special.
The lounge is spacious and good.
No complaint about staff but also no nice experiences.
All in all an ok experience, really exceptional is only the fitness and the location downtown.
July 14, 2013
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 5 out of 5 by Jackandkat Treated us very well
We booked a club room at the Sheraton Seattle, WA, for my wife's 60th birthday. The front desk clerk wished her a happy birthday when we checked in. The room was not ready so we were provided club access where we could wait in comfort. The room was on the same floor and very convenient to the club lounge. After arrival, an unexpected room service valet arrived with chocolate covered strawberries and a good bottle of champagne, courtesy of the manager. Who does this anymore? Thanks for treating an SPG Gold like royalty. We always will prefer starwood properties where we travel. The stay was excellent, late checkout was offered but not utilized this time. It was a terrific experience all around including the food at the club lounge and service throughout the hotel. It is said that there is only one 5 star hotel in town. I would argue that maybe there are two.
June 23, 2013
Rated 4 out of 5 by gad1206 Weekend Trip
Was in Seattle for a wedding and decided to stay at the Sheraton in the heart of Downtown Seattle. Its in a great location and pretty convenient to anything we wanted to see. Ended up getting an SPG Platinum upgrade to a suite which overlooked the city. Great view. The staff was friendly and attentive, the Concierge Lounge was nice but incredibly busy. Overall, enjoyed our stay at the Sheraton especially for the price we paid.
July 12, 2012
Rated 5 out of 5 by Mcottle Great reasonable find in Seattle
I was pleasantly surprised when I stayed at the Sheraton Seattle. It had been newly renovated and therefore very clean and modern. The facilities (gym and club lounge) were great. The staff was fantastic. It's very close to many great downtown restaurants. I'd highly recommend it if you have business downtown or at the convention center.
January 25, 2014
Rated 1 out of 5 by AlS0513 Front Desk staff was great… Valet and housekeeping not so great.
There was an issue with my reservation which the front desk was able to fix at check in. They were very friendly and made the best of the issue. The stay went downhill after check in.
Every time I went to pick up my vehicle, the valet staff would ask if I was checking out. This does not make you feel very welcomed if the valet asks "are you leaving yet". If someone is carrying luggage, this would be an appropriate question to ask. However, when the only thing in your hand is the valet ticket it becomes annoying and rude.
I would not be writing this review if the only issue during the stay was the valet. The issue that set me off was the fact that housekeeper came into the room at 10:30AM when I had the Do Not Disturb sign on the door. There was not much of a knock on the door and then she entered. In the past year, I have stayed in a hotel over 130 nights, the majority of these nights at SPG properties and have never felt so unwelcomed.
January 19, 2014
Rated 5 out of 5 by JDizzle Great location to explore Seattle
Stayed 4 nights for a conference. Absolutely loved it! Perfect location, central to everything. Very helpful staff. Awesome bar (Fountain). Clean, smelled great, very secure 24 hours a day. Nice restaurant, excellent cafe. Pool, spa and fitness center on 35th floor (killer view). Will be coming back with the wife and kid for a vacation to stay here. Sheraton is the best, always exceeds my expectations of a great hotel.
April 29, 2013
Rated 3 out of 5 by cookie cold shower and cold caring
Unfortunately, I did not have a great experience during my 12 nites recently at the Seattle Sheraton.
The shower was cold because a part was gone.There was no other room available for a few days following my initial complaint, so we could take showers, not even in the fitness room!
I called guest services 3 times, and they said someone would contact me when a room came available! Noone called back.
Noone gave a damn!
December 7, 2011
Rated 5 out of 5 by CSDDavid1 room comfort.
Unfortunately I spent very little time in my room and bed, but the lttle time I was there i found very comfortable. My only interaction with staff was at check in and check out,I found the staff very friendly and interested in what I had been doing and as to whethter or not i had enjoyed my VERY short time in your beautiful city. Gone are the days when my company gave us any time to explore the city and its environs.
April 17, 2013
Rated 5 out of 5 by Jude1 Staff was exceptional
From the moment I arrived, at 2 a.m. The staff was more than helpful. Due to many delays in flights and the loss of my luggage, I arrived much later than expected at the Seattle Sheraton . Front desk staff provided a lovely bag of toiletries and explained how I could charge my blackberry in new charging boxes. The room was very clean and the bed was extremely comfortable. I will stay here again when I am in Seattle
May 26, 2013
Rated 3 out of 5 by Stangg1rl72 Needs more attentiveness to guest requests
The sensor light in my entry way was too sensitive and came on at all hours of the night. I had to get up and click off the light then would get back in bed and turn over in bed and it would come back on. This went on all night. I reported the problem and it was never taken care of. The desk clerk said, "we are available all hours of the night." Who wants to call at 2 or 3 in the morning to get this taken care of then the next day you hit the ground running. I was given $35 credit for this inconvenience which I did not believe met the need of the overall problem.
April 28, 2014
Rated 4 out of 5 by Professional Concerns
The room was very nice. The bed was so comfortable. The only problem I had were extra charges on my bill and High holds on my credit card. If I would not have checked my bill and credit card in advance, I would not have known about the extra charges that I never aquired. They were removed but there is still a hold for a much higher amount on my credit card that will not change until the bill is processed.
September 15, 2012
Rated 4 out of 5 by KToronto A Seattle main-STAY
This is a great multi-purpose hotel in terms of business and pleasure. The public areas are relaxing and vibrant (with guests).
The service of the staff is always professional and friendly ... in particular the valet staff in front / front desk / club lounge.
The gym is up to date and kept in top condition.
The only caveat is the in-room internet can be quite poor when the hotel is fully booked.
July 31, 2012
Rated 3 out of 5 by Marathales A comfortable hotel
This hotel had a good feel. Usually the beds are super comfortable but our last stay it was not and we did not sleep well. Also the room can not be kept cool enough for sleeping was way too stuffy despite putting on the coolest setting and highest fan setting. We love the valets-they recognize us and its always nice to have a visit and also get any suggestions for dinner (always awesome advice).
December 12, 2012