Rated 5 out of 5 by ChoralDirector1 This hotel goes out of its way to ensure my comfort
From the moment that I was picked up at IAD, my experience was extremely pleasureable. Complimentary shuttle service is provided and the driver called me by name for the subsequent four days of my stay. The restaurant is being remodeled and when completed, I'm sure it will be a terrific place to eat. The cocktail lounge is very comfy -- lots of overstuffed chairs and sofas. The high level of service and friendly, helpful staff provided the icing on the cake.
March 13, 2013
Rated 2 out of 5 by CanuckTraveler Wouldn't stay here again
Very disappointed in my overall stay. Rooms were dated, lobby was dated and overall experience was disappointing.
It looks like they may be renovating but until they resolve that I wouldnt stay there.
March 7, 2013
Rated 3 out of 5 by JP3000 Descent but I expected a better experience
The staff was very nice and helpful. The rooms were clean. The hotel lounge closed way too early in the evening. The hallways to the room had an awful smell. The landscape outside was very dated and concrete from the rear parking lot was in need of repair. Overall, the hotel was average and could be way better.
February 25, 2013
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013
Rated 4 out of 5 by ScottPlusVBGroup Very Accommodating Staff
We had an issue with the HVAC unit under the window (extremely noisy) so I called the front desk to see what could be done. They upgraded us to a suite that had quieter HVAC units and it was very comfortable. Because we were in a suite, our room became the gathering place for our group to watch a DVD movie. Unfortunately, nobody had a DVD player outside of a laptop PC. I contacted the front desk and they found a video cable that allowed us to connect our laptop to the TV. That worked out really well and everyone enjoyed watching the movie. I was very appreciative of the staff's efforts to meet our needs.
February 19, 2013
Rated 3 out of 5 by rockytop Mixed Results
Easy free parking, good location. The room temperature got too hot every time the heat came on. Woke me up all night long. And got too cool in between. The service at the Cosmopolitan and Syrah was extremely slow. One would think that extra staff would be on hand for such a huge event - the Mid-Atlantic Flute Fair - and that you would offer special hot lunch options that are efficient. We come every year - it would be simple to note.
February 18, 2013
Rated 4 out of 5 by xavit Overall Great Feel
Only issues: AC & water!!
February 18, 2013
Rated 3 out of 5 by Kathy Hotel needs work
The heating/airconditioning system was being replaced and we spent a lot of time in 64 degrees! One of the beds in our room had little support. Room service plates that were in the hallway when we checked in we still there when we checked out. We have stayed there 3 years in a row and we see a change this year, not for the better.
February 18, 2013
Rated 5 out of 5 by Denvervisitor great hotel close to the mall.
very nice people. you feel welcome at all times. room are clean. close to the mall.
February 13, 2013
Rated 3 out of 5 by Boomer Last Night at Hotel
Despite telling the front desk I was staying another night due to my flight being cancelled because of the weather in Toronto, I was not offered the rate that people we talked to the next day received. They got a room with Wi-Fi and breakfast for $75. I paid $125 and breakfast was$18.
February 10, 2013
Rated 5 out of 5 by Kevin42 Superb staffing and great accommodations
All staff members were more than willing to assist and made this experience for me an awesome stay. Kudos to the marvelous professionals that work here.
February 9, 2013
Rated 4 out of 5 by pocoloco great hotel, great location
this is a great hotel, comfortable, with all ammenities, and the social hour is excellent. Good wine tasting.
February 1, 2013
Rated 4 out of 5 by dgf123 convenient location
very pleased with cleanliness, service and staff
January 30, 2013
Rated 4 out of 5 by Denvervisitor Great people/Great service
Staff makes a difference at this hotel. Very very friendly and welcoming. i will stay here again for sure. thank you for a great experience.
January 30, 2013
Rated 5 out of 5 by BloJoe52 Exceptional restaurant staff
It was my pleasure to eat three excellent meals in your restaurant. The staff during my two breakfasts and one dinner were outstanding. These employees could teach others about the true meaning of "customer service".
January 28, 2013
Rated 5 out of 5 by Greyoma Recommendation
Good stay at the Sheridan, I would like to recommend that there be a small refrigerator and Microwave in the rooms, or at least available for guests.
January 23, 2013
Rated 4 out of 5 by Linda77 Comfortable Stay
We liked the hotel and the bar and restaurant. The room was very quiet and comfortable. No glass panel in the bathroom door was a positive. The only negatives were the long wait to check in (probably because the hotel was so busy, but this should have been expected) and the long walk to the car (because of the layout of the hotel - it's huge!).
January 21, 2013
Rated 5 out of 5 by Wendy3 Staff was very welcoming
The staff of the Sheraton was VERY helpful and welcoming to me.
January 19, 2013
Rated 5 out of 5 by Carinsa26 Very comfortable
Upon check in I was tired and looked a mess. However, Danielle, treated me as if I was wearing diamonds. She multi tasked very well and all the while took care of my check in professionally and polite. Everyone on the staff is very nice. Housekeeping does an excellent job and the bed was so comfortable I didn't want to get up.
January 18, 2013
Rated 5 out of 5 by sueandjim akways go the extra mile
wonderful gentlemen at check in (Namin?)thursday night, gave me everything I asked for, keeps me coming back over and over. everyone helpful and friendly. clean, great tv, great bed, didn't want to leave
January 15, 2013
Rated 5 out of 5 by DavidV Excellence in Service
My wife, daughter and 2 grandchildren (2 years and 4 months) were stranded at Dulles as United did not allow sufficient time to clear customs and immigration. I booked the hotel (where I have stayed many times) on line and then spoke to the staff. They provided an upgrade and the service was outstanding. A job well done and much appreciated.
January 7, 2013
Rated 5 out of 5 by Juice1220 Christmas Holiday Visit
We always stay at this Sheraton Hotel when
we visit our children in Vienna. The personnel
are always attentive & courteous. Very fast check-in & check-out with no frills.
Love the sixth floor Club-lounge & exercise
room which we always use if possible.
January 7, 2013
Rated 4 out of 5 by SMAC33 NICE NEW YEAR'S EXPERIENCE ...
Enjoyed the stay, location and staff ...
parking was a bit tight due to the festivities at the hotel for New Year's Eve ...
Would recommend this hotel to ANY/EVERYONE staying in the Northern Virginia area ...
January 3, 2013
Rated 5 out of 5 by cmad12 Clean, comfortable hotel
Nice hotel with helpful, friendly staff. Located on scenic parkway with easy access and travel to Washington and Arlington. We look forward to staying again when traveling to the area.
December 29, 2012
Rated 5 out of 5 by Terry27 Great staff
Meals were excellent! service was friendly and efficient. Manuel was great looking after our needs. He "reserved" our table in the restaurant. They checked up on us the day wife was sick.
The evening desk representative was great loaning us a wheelchair throughout our stay.
Haroon took us on a tour of Washington Your driver was very helpful and much appreciated.
December 29, 2012
Rated 5 out of 5 by Chartreuse Awesome!!
I loved the entire look and feel of this hotel... it was beautiful, the rooms were immaculate and the housekeeping staff & staff in general - front desk, bar, restaurant - were excellently accommodating! I was sad to see no fridge in my room as I am an avid water drinker throughout the day, so I had to keep going down the hall to refill my ice bucket in pajamas! Minor, Minor... this hotel was GREAT!!
December 28, 2012
Rated 5 out of 5 by Kosta attentive staff
Special kudos for the polite and attentive staff at the Syrah restaurant. That alone made our stay memorable.
December 27, 2012
Rated 5 out of 5 by Barbara47 Very clean nice hotel.
Very nice hotel with friendly associates.
December 22, 2012
Rated 5 out of 5 by grandmaDeb Reston Sheraton Comfort
The Reston Sheraton met and exceeded our expectations for our one night stay.
December 18, 2012
Rated 5 out of 5 by asdfadsf Quiet please
Room next to me was very loud, with a visitor or 2. They kept up the noise until 1:47 a.m. As this is a business hotel, not spring break, that was suboptimal.
December 14, 2012