Rated 3 out of 5 by Guest Disappointed
The Fountain View breakfast was cold and no cook was on duty to prepare the eggs so they were hot. The sausages and bacon were also cold. I couldn't enjoy the French Toast because there was no sugar free syrup. I ate breakfast 2 out of the 3 days spend at the hotel as soon as the restaurant opened and the food should have been at it hottest point. The price was too high for the quality of the self serve breakfast. I elected to eat elsewhere on the 3rd day.
February 8, 2013
Rated 3 out of 5 by jen409 The hotel could use some improvement
1) I like that you have a parking deck - I don't like that it is poorly lit. I usually leave the hotel for work before the sun comes up and after it goes down, the parking deck just does not feel safe.
2) The showers and sinks drain poorly!
3) The doors are loud and poor sound proof - you can hear everything in the halls clearly, including the elevator ding, from your room.
4) There is usually at least one long dark hair in the bathroom every time I come - I am a blond.
5) coffee in the lobby would be a nice perk.
6) some rooms really need new carpet/furniture
February 7, 2013
Rated 5 out of 5 Your staff are champs!
It's always a pleasure to say at your hotel. The staff, facility and food are top notch...keep up the great work! Best,
February 7, 2013
Rated 5 out of 5 by NYYanks527 Super Stay
Was in town immediatley following Super Storm Sandy. The hotel was heavily populated with emergency workers, so it was not a typical stay. however, the staff provided all of the standard levels of service I have come to expect here in spite of the circumstnaces. Great job!
January 29, 2013
Rated 4 out of 5 by deejay Wi Fi issues
There needs to be a better way for musicians/djs to get on-line without paying money to download music if needed.
As an entertainer, I have been to many a hotel that allowed me to have the code to use for downloading music for no cost. It didn't matter what room/area I was in.
On Saturday (1/26/13), I was told that since the group I was affiliated with didn't pay for this service, I couldn't use it. After discussion, I was given a code which did not work properly..
This matter needs to be looked at.
January 29, 2013
Rated 5 out of 5 by FrequentTraveler13 YOU HAVE TO STAY HERE TO EXPERIENCE THE BEST
Another fabulous stay, nestled amidst a mountain range with the most beautiful views ever. The fountains and gardens are truly romantic. There a number of Canadian geese around the pond and children will love them. The staff is most courteous and friendly. Fabulous SPG recognition. The food in the club lounge is excellent. Credit goes to new manager and every staff member who strive to make your stay the very best ever. There are too many people to thank and I would like to thank EVERYBODY for making my stay amazing.
January 28, 2013
Rated 4 out of 5 by van07601 Comfortable and great for families
Great room - comfortable bed, not enough storage space, but we were only there overnight. The gym was very nice as was the breakfast buffet. The pool was over-run with toddlers, so husband couldn't swim, but we celebrated a birthday at the disco. Shallow tub, but good water pressure in the shower. Excellent staff.
January 28, 2013
Rated 2 out of 5 by Tonymanero1974 Very poor food , and expensive.
I was disappointed with my stay for two reasons ,
1) the food here was dreadful and expensive , which makes it even harder to swallow (no pun intended).
2) the level of cleanliness was also poor.
However a positive note , the shuttle bus driver was incredibly friendly and a credit to the Sheraton.
January 26, 2013
Rated 5 out of 5 by ConsulCT Sheraton Mahwah
If you are a frequent business traveler to Northern NJ the staff at the Sheraton Mahwah will make you feel at home. In particular I can't say enough good things about Pam and Lorrie as well as Marie, Karen and William. I hope to see these folks at the Sheraton for a long time.
January 24, 2013
Rated 5 out of 5 by BDGal Always Great!
I stay at this hotel frequently. Everyone is so friendly. They make me fee at home while traveling. I especially enjoy talking with Kathy in the lounge while having breakfast and preparing for my day! I missed Bill this trip. I hope he is doing better and look forward to seeing him next time. Thanks to all at Sheraton Mahwah!
January 11, 2013
Rated 1 out of 5 by JoZ8 Waste of Money
Obvious upon entering the room we realized that the walls are thin as we heard the conversation in the next room as if they were in my face. This was New Year's Eve. We left our room near 6PM and returned near 4AM in the morning . When I adjusted the temperature on the the thermostat the vent area made a loud banging noise, enough to give your heart a good pang. We thought that it was the initial noise when the fan turned on?? . Not .This happened about every 14 -15 minutes. It was now near 5 AM . We never got any sleep and it was beyond the time to have a room change .We would be checking out after eating breakfast at the Hotel anyway. Their breakfast was horrible.
We did not complain , not sure if we were just to tired or we figured we would not come back here again . It was a costly mistake and we were told this was the best in the area. Who new?
January 6, 2013
Rated 2 out of 5 by vaccaro13 experiense
All is good only in the ventilation grid every 5 minutes, a sound like a garbage disposal. had to change the number. stuck in an elevator - also nonsense. There is no shuttle service to the ski area - too well. And the rest - all very good
January 5, 2013
Rated 4 out of 5 by Corie60 met our needs
We needed a room in a hotel that accepted us with a dog on Christmas Eve. The Sheraton fit our needs - it was clean, the staff personable, bed was comfortable and a coffee maker was in the room . We slept well, showered and left early the next morning.
December 26, 2012
Rated 5 out of 5 by FrequentTraveler13 HOME AWAY FROM HOME
Absolutely amazing. The BEST Sheraton ever. Very friendly staff and the most beautiful location. Its my home away from home.
December 25, 2012
Rated 2 out of 5 by Kris111 Sheets not changed!!
No warm welcome a reception, I felt like I was a burden on the staffs' conversation with someone else behind the counter. When I woke up the next morning I noticed that he bed sheets were covered in black lint and hair! When I took a shower I found "hairs" in the bath tub and walls of the shower.
December 13, 2012
Rated 2 out of 5 by mbl12 needs improvement
The room didn't have a microwave and refrigerator to start with until asked. The heater was one in corner and we had to keep at 90 for heat to come till bed. The hotel is not accessible by foot to even nearest restaurant and shuttle is once a day. The rates are
than other hotels of same class and despite high rate even breakfast is not complimentary.
December 7, 2012
Rated 4 out of 5 by jos1 friendly environment
Very friendly staff who worked hard to accomodate a very large group.
November 22, 2012
Rated 3 out of 5 by Ccs31 Weekend stay
Lobby is cold and not welcoming, however the rooms are very nice. Ability to turn off room air conditioning is a plus. Bedding is good, however pillows are too soft. Walls are paper thin, and doors slam rather than close softly. Wait staff in restaurant were fantastic.
November 16, 2012
Rated 5 out of 5 by daughter Great Service and a Pleasant Stay
My mother and her nurse stayed here during a ten-day power outage following Sandy. Throughout their stay, the hotel and restaurant staff was helpful, attentive and courteous which greatly helped calm everyone's nerves. The room was clean, well-appointed and very comfortable. Everyone went out of their way to be helpfull. I will now plan on booking this hotel again for ourselves or when visitors come.
November 11, 2012
Rated 3 out of 5 by FRENCH GREAT HOTEL
RESTAURANT : VERY GOOD, BUT THE BUFFET WASN'T, BEEN 5 NIGHTS EATING BUFFET FOR DINNER, AND WAS MORE FOR KIDS THAN ADULTS...LACK OF BOTTLE OF SODAS, WATER. ETC..WAS JUST JARS OF REGULAR SODA....AND THE HEAT WAS ALSO ANOTHER ISSUE, 2 NIGHTS ON A ROW WE WERE FROZEN OVER THE RESTAURANT...
November 8, 2012
Rated 4 out of 5 by NYYanks527 Very nice property.
This is a very nice hotel for the area and offers everything you need. The gym is great and the Club level is also very nice. One of the few properties in the NY/NJ area that offers free parking.
October 25, 2012
Rated 5 out of 5 by Red27 Great Accomodations
I had to be in the Suffern, NY area and found this hotel to be close and very comfortable. The staff was friendly and the accomodations were much better than expected, especially for the price. The food was better than average!
October 23, 2012
Rated 4 out of 5 by Rose85 the hotel has a great location
At check-in, we were not informed of the $75 fee for pets.
October 22, 2012
Rated 4 out of 5 by Kajun Comfortable/clean hotel
This hotel is always comfortable and clean and staff is very friendly and accomodating.
October 22, 2012
Rated 5 out of 5 by FrequentTraveler13 Simply the BEST!
Another fabulous stay. This hotel is truly a gem. I cannot thank the staff enough. I am tending to spend my weekends here. Its home away from home.
October 21, 2012
Rated 4 out of 5 by BusinessTraverler 4-Night Business Trip
No major issues. Enjoyed the stay, room, food and service. Room was very clean and the bed very comfortable. The hotel was hosting two weddings and a reunion. There were no noise issues.
Staff was very helpful and friendly.
There was a cold snap during my stay and I discovered the heater was not working. It was fixed in less than 15 minutes.
Only other issue is with parking. Oddly shaped and can be a bit of a walk when the hotel is hosting night events.
October 17, 2012
Rated 5 out of 5 by Ollie03 great place for business or pleasure
Being on the club level has great benefits. The complimentary breakfast, all day access and evening wine and hors d'oeuvres is a lovely aspect. The staff in the morning and evening are
October 14, 2012
Rated 5 out of 5 by connie12804 Great Hotel
The hotel was excellent. The bed, pillows etc...were SO comfortable! The breakfast was awesome. However, the male waiters' personalities could use a upgrade, but the waitress was VERY sweet!
October 10, 2012
Rated 5 out of 5 by JSR1220 Great Stay!
The room was clean and the bed comfortable.
October 10, 2012
Rated 3 out of 5 by JerseyGuy Begining to show some age
I have been staying at this location a couple of times a year for years and it appears it is time for some updating. Things in the rooms are starting to show their age including the beds that are not all that comfy after years of use. Good updates include a new gym and the Link but the rooms, the restaurant and pool need just a bit of tlc. Overall still a pretty good place to stay just not quite what it once was a few year ago.
October 10, 2012