Rated 1 out of 5 by starwoodlover this hotel needs improvements
We found left over food, dirty napkins and hair under the bunk beds, and we found out the door lock didn't work. It opened without the key, we didn't realize this till the last day. Good thing nothing was stolen out of the room. On the last day, we discovered fecal matter smeared on the bottom bed sheet of the second queen size bed we didn't use in the previous 4 days. It was very disgusting.
The pool, lobby and fitness center was nice but the overall experience was not up the standard I'm used to with the Starwood brand hotels.
December 27, 2012
Rated 5 out of 5 by Romayer Great location, courteous staff
We spent the week including the 4th of July at this hotel. The big pluses include: location, nice pool area with organized activities (although this was a Disney trip, so we did note take full advantage), nice little touches (i.e. complimentary bottles of water each day), very courteous staff (biggest plus, kudos to Lisa, Katie and Kelley). The small negatives were: confusing system of making green choices (i.e. turning down housekeeping and be rewarded), a spa charge that was erroneously put on our bill (but was promptly switched to the correct room, upon my request). Overall, a very good stay and good value for the money.
July 7, 2013
Rated 2 out of 5 by Chemal76 Needs improvement
It was our first time staying at the Sheraton at lake Buena Vista, expectations were not high to begin with. They had key card issues the whole weekend, I had my room key changed 3 times; but even that I could live with.
But what was out of character was waking up the first morning my family and i ordered a great breakfast from the menu at 9/9:30 and it never came. I called back at 11 am to find out what happened and they told me they had the wrong room #. They have my name when I ring for service but they couldn't figure out what room we were in. So we left the property to have brunch at the bahama breeze that was awesome.
December 27, 2012
Rated 4 out of 5 by ColbyC very good hotel...good location
The hotel was as expected for a Sheraton, but the hotel staff was very friendly and helpful..right from the moment you drive up to the front door and greeted by the valets, to front desk staff, to the pool attendents, to the housekeeping staff. The location was within walking distance to lots of restaurants ...from inexpensive burger joints, breakfast places, chain restaurants to some pretty good steak house, italian, mexican and chinese places next door or across the street. The hotel restaurant was pretty good too...though we only had one meal (lunch) there. ! The facilities, such as the pool , gym, and spa were very inviting. Overall, a very good experience !
November 4, 2012
Rated 5 out of 5 by 19Patty55 Lost I-Pad
On February 21st 2014 I left my I-Pad in the room and checked out, didn't realize it until 10 p.m. called the hotel without realizing that Elizabeth Milne who is the Ambassador of the hotel had E-mailed me when they had found it earlier in the day. I had talked to Luis Ruiz in security and he reassured me it was found and was in the safe. He was very kind and understanding knowing that I was very upset. He assured me that he would get it back to me A.S.A.P. He FedExed it to me that day. I'm very grateful and appreciative for all that was done to return my I-Pad THANK YOU AGAIN TO EVERYONE THAT WAS INVOLVED THAT HELPED!!!!
February 26, 2014
Rated 5 out of 5 by Aj2210 Good hotel
Staff in this hotel are superb very welcoming and try very hard to help you out. Almost everything was perfect for us apart for the games room is no longer available and the very noisy a/c in room. I was very nervous reserving this hotel due to all the negative reviews on tripadvisor. We had a fantastic stay, Brenda and Victor at breakfast were great Eric the security guy helped us out when we had some none hotel related issues, A big thank you to you all. Pool area is noisy at night as everyone keeps saying on these reviews but its a resort in Orlando pretty much next door to Disney most people are on vacation so what do you expect. Fantastic hotel mainly down to the great staff, we will be retuning next year.
August 25, 2014
Rated 3 out of 5 by Lisam68 In need of a little attention
Overall, the hotel is nice, but the rooms need some attention. The carpet had a large stain and a small piece missing out of it. The blow dryer was old and dirty, the sink held water and drained slowly. The water pressure of the shower was awful. At first glance everything seemed ok, till a closer look. When I told the front desk, they just said.....oh, I'll let someone know. I have heard that the hotel has had some renovations, so perhaps this room wasn't done yet. I checked that I would recommend it because their wasn't an I'm not sure, maybe button. Would have to see if they have really done any renovations.
June 16, 2014
Rated 2 out of 5 by Goasyouare Completely unhappy.
I was very unsatisfied with the way this hotel handled the billing. First of all the way they charge your card is confusing and makes no sense. When I asked the front desk they could not explain it in a matter that was understandable. Second, when I got my Bill I was charged TWICE, one for a movie I didn't watch and one for another movie that was supposed to be free, as when I booked the room I was given TWO free movies. When I tried to call the hotel accounting center four separate times all times I was sent to an answering machine. Unreal. After this is settled it's safe to say I will not deal with this hotel again.
May 28, 2013
Rated 5 out of 5 by JasmineAUS Best Holiday EVER!
We had such an amazing time on our short stay from Australia. We would like to make note that the beds were the most comfortable we have ever slept in we felt like we were sleeping on a cloud. If someone could tell me where to get those pillows that would be greatly appreciated : ) We met so many awesome people. All the staff that looked after us on our holiday were fantastic. We would like to make special mention to three incredible staff members that were so friendly and helpful and should definitely be praised for their service and kindness. Michael (our southern baggage service friend), Nathan (poolside service) and Brooks (bar). Thank-you we can't wait to come back!
March 25, 2014
Rated 1 out of 5 by MRformerguest Hotel should be avoided. No response from management when contacted about less than satisfactory stay.
Shuttle buses are poor--repaired with duct tape and not clean. Room was very noisy--If you are going to stay here make sure you don't end up in the building facing the main road unless you want lots of road noise. Resort fee is charged even though amenities are not used. This hotel is close to WDW and that is the only positive. Coffee in the room is not worth drinking. When comments were made there was a response saying the management of the hotel would be in contact. The stay was weeks ago so it seems they don't care to follow-up with someone who stayed twice this year but will avoid this location in the future!
November 17, 2013
Rated 4 out of 5 by Jeanne45 A Fine Experience
The hotel is fine. The staff was friendly and responsive. The lobby has been updated as well as the main section of the hotel. The rooms, in the Palm 4 need some updating but they served our needs well as we were hosting 6 teens in Disney world for a sweet 16 . We reserved a family suite for the teens and a junior suite for us; the rooms worked out really well. The hotel is close to Disney World. While we did not use the pools we did dine on the outside patio and the area was very nice. The pools looked nice and the overall patio was clean and they had lots of games going on for children. The food was fine too.
February 22, 2014
Rated 5 out of 5 by VictorySky Excellent In All Aspects.
Recently visited Orlando with couple of friends.stayed at the Sheraton and Wow! Such a great place and great location. Liz at the Front Desk was very helpful, and provided a truly welcoming experience. The pool is clean and nice size, plus the outside bar is nicely stocked and you are able to charge drinks to your room account. The hotel also has shuttles that provide transportation free of charge to and from the Disney Parks. This hotel is nicely located within walking distance of a variety of restaurants and stores. As an avid traveler, the Sheraton was a pleasant experience and a great choice for Families, couples, and groups of friends. Its Clean, Comforting, and Cool! :)
October 5, 2013
Rated 4 out of 5 by JMT14 Nice Hotel in a good location
This hotel was in a very good location. The amenities were nice - spa, pool, fitness center. It was nice that I was recognized a Starwood Preferred member upon checking in. Our room was in a great location that faced the pool area. However, during my stay I did notice a few things that I didn't like concerning the hotel. The store that had bagels, pastries and other breakfast foods was limited on the selection at 9:00 am. I don't like the resort fee that is automatically attached to the cost of the room, and the internet service in the rooms was very sporadic and spotty at times. Otherwise, the stay was good.
July 22, 2013
Rated 4 out of 5 by Jules123 Great Experience
I love that this property listened to guests and combined the parking fee with the resort fee. I still don't like resort fees, but if you're a gold or above SPG member they will waive it for you.
Room was great. Would suggest different placement of light switches. Having a light switch outside the bathroom is wierd and not being able to turn on the lights when one enters the room at night is not safe.
Would suggest more towel racks and hooks on back of bathroom door.
Restaurant was stellar -- excellent food.
Top of the Palms Spa was wonderful. Patrice gave a fabulous massage.
We will definitely be back.
December 30, 2012
Rated 3 out of 5 by OutOfTownGuest Mixed feelings
-Place was clean but really worn out from use.
-Daily missing items in room from coffee , cups, towels
-Internet was WiFi only and nonexistent.
- Pool was outstanding and staff was trying really hard. General Manager even called me when a associate asked me if they could help me with the internet access.
- Something was under construction at the hotel and was woke to construction trucks early in the morning.
- Ants in the room...but it it Florida
Over all, good location, clean , well worn from use and in need of some updating and associate training .
If I had young kids...this would be the place to stay.
August 1, 2012
Rated 4 out of 5 by Luv2fly An enjoyable stay
Stayed at this hotel while attending a conference at another hotel. I was able to have a ride (for fee) available every morning. The facilities are very good. Best work out gym I have ever seen at a hotel. Pool area is great.
I did however have problems with the shower controls. A lever that turns completely around and produced a tiny stream of water. Called to have maintanance repair it. I later found out that you must pull the handle outwards (very hard) to get full pressure. It's a kohler fixture so not cheap just confusing.
I would recommend this hotel to others since there are many restaurants nearby.
August 17, 2012
Rated 5 out of 5 by Marbala Lake Buena Vista
This hotel has the friendliest staff. We arrived late at night and were starving. We asked the Valet if we could just leave our car and find something to eat and park later. He informed us that their restaurant Zest was still open, so we checked in and then we ate there. During our meal, the Valet, Mike Shannon came in , gave us our keys and said he already parked the car and took our bags to our room. How wonderful that was after an exhausting flight from the west coast! The restaurant staff was great, the check in went smoothly and the pool area is fabulous!
August 12, 2014
Rated 3 out of 5 by MNtravelers Disappointed
We have stayed at this Sheraton hotel 4 or 5 times in the past seven years and were always very pleased, but we were very disappointed this visit - March 31, 2012. the front desk clerks were very short when checking us in. On check-out, the parking lot gate wouldn't open, I went in to ask how to get out and the clerk barely looked up and said, "Push the call button." And now there is a $10.00 per night parking fee - that usually only happens in large downtown hotels. There was an extreme shortage of parking spots - cars were parked on the grass everywhere!! The elevator in building #3 was dirty!! Sad :(
April 4, 2012
Rated 5 out of 5 by hs2013 Favorite (non-Disney) Orlando Hotel!
I have stayed at the Sheraton Lake Buena Vista multiple times for short vacations in Orlando. After they remodeled the property, it is a lovely hotel. The beds are the standard Sheraton Sweet Sleepers (which are ridiculously comfortable), the pool view is awesome, the pool area in itself is great, and the staff is always friendly. It is a quick trip to Disney, which is great since the traffic in the area right outside Disney is insanity. The extra resort/parking fee is a little much, but it is pretty standard of the area. If I don't stay on Disney property, this is my go-to resort. Thank you!
June 16, 2014
Rated 5 out of 5 by Kathy25 Great Staff
The staff was very friendly. Was checked in by Kenzo and she went above and beyond my expectations. Any questions that I had she was always willing to assist me and she was very informative.Would definitely recommend this hotel.
September 8, 2014
Rated 2 out of 5 by cpwool Not again
We go to Orlando a lot so we were looking for a hotel resort where we could stay at over and over again. Sorry to say not this one, We were alowed to checkin to a room late almost an hour, was first told it would be 2 hours wait till I complained and they magically found a room. We really wanted to relax at the pool. Did not happen. The pools was packed, there were no chairs at all, and when I asked for a towel I was told there were no more. So we didnt get a chance to enjoy the pool, but i was hit with a ball twice, there was no supervision of children anywhere, When me and my husband did try to go to the hottub 20 minutes before it was closcing, there were children in it throwing balls around, some into my place, so innappropriate for people who just wanted to relax in the hot tub. But the breakfast was good, the only bright spot we encountered, Sorry, will not be back.
April 15, 2014
Rated 5 out of 5 by tank29360 Excellent Hotel with Great Staff!!!
From the moment we stepped into the lobby, we knew this was a Class Act. The Staff greeted us warmly and took care of our every need. The guest service went above and beyond to make our stay enjoyable. The pool area was heavenly and the pool bar was a great touch. Breakfast was tasty and filling. I would recommend the Sheraton to all that want a great night's rest near all the attractions, with hotel amenities galore.
May 5, 2013
Rated 2 out of 5 by mamoo2000 Nightmare
Well I arrived after midnight being at the magic kingdom all day with my three young ones. When I arrived at the front desk I was informed I have to drive to the building, once I arrived at the building, there was no parking near the building or elevator to unload some how I managed to get to 4rth floor and when I tried my key it won't work and there was no sign of any human to help me so loaded my car and when to the front desk they activated my key once I was in the room the light in the restroom was out and there was no sign of the microwave I requested. So you can imagine it is already midnight and my family was exhausted beyond imagination and we had to wait additional 2 hrs to settle.
August 16, 2013
Rated 3 out of 5 by twinbliss Air Unit too loud
We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off
September 21, 2014
Rated 4 out of 5 by raaron30 Great Service & Staff
I was amazed by the outstanding service
September 29, 2014
Rated 5 out of 5 by Roma14 this hotel has great features
we loved the location the room was
wonderful we enjoyed the pool
assistance at check in was great
needed a room near elevator no
problem the housekeeper I don't know
her name but she is on the 6th floor
our room was 4614 she was exceptional
she is from Jamaica
at the front desk Bianca was wonderful
remembered us from last year
Elizabeth in sales even sent an email
to ask what if any requrements we needed
great customer service
Even nick at bellman took our luggage
to room changed rooms and gave me
his extension if we needed anything else
also made us res at our favourite
January 12, 2014
Rated 4 out of 5 by Noclma3 This hotel seriously needs to re-engineer it's wifi
The general features of the hotel were fine, though the hallways and room facades were very dated and 3rd world-ish. The staff was very attentive.
The BIG issue is wi-fi connectedness. Every day I had problems sustaining connection. I spend about 30 min per day on the phone with tech support and the problems were still not fixed. I was on a business trip and was not able to set up interviews with candidates, nor even think about interviewing by Skype, as I had intended to, or even access my base website. As more and more business is done on the cloud, reliable wi-fi connection is a must.
March 3, 2014
Rated 5 out of 5 by Mrtravel28 Great place to stay
No this is not a Disney resort, and that is a good thing. But it is a great Sheraton hotel and I would stay there again. Great SPG recognition for both my rooms. Amazing breakfast with some of the best starwood staff I have ever met. The front desk staff also met almost all our business needs. Yes, the facility is older and the elevators could be faster but in no way did that effect our stay. I am actually thinking of going back this year yet again, as this is my new best place to stay when in the Orlando area. The only thing they could look at is the pricing at the pool for drinks, they charge more than the Honolulu resorts...which just makes it look too nickel and dime a little bit. Everything else amazing!!!
June 19, 2014
Rated 3 out of 5 by saltshaker very disappointing
We made the reservation three hours before we arrived. When making the reservation, I clearly told the reservation woman that I wanted a King size bed. I mentioned that at least two times. She said "no problem". I arrived and was told that there were no kings available. I insisted and they found one.
The room was neat and clean but the bathroom had problems. The toilet paper holder was broken, which we immediately reported and it was never fixed in the two days that we were there. The fawcet in the tub was broken and the toilet seat was cracked.
We went to the beautiful pool area to relax on the second day but couldn't because the music was too loud and not the type that was conducive to relaxation.
October 27, 2012
Rated 2 out of 5 by Lordsnow not a good stay.
The room AC filter was dirty.My wife and son have allergies they did not sleep all night. Could not get in our room. The batteries on the door lock were dead had to wait in the hallway for someone to open the door. We got food from the bar it was the sampler. The pork was old and the chicken was black on outside and raw on the inside. We got a Pina colada from bar, the Well rum they used was horrible, worst drink ever. The wifi is Horrible could not connect at all. Julian the Pool attendant was great. he was very nice.
August 12, 2014