Rated 5 out of 5 by JCG0811 AWESOME hotel in Old San Juan
amazing hotel and location, and staff where amazing.. very happy, polite and willing to help in any way they could.. We encountered some of them like Denisse our housekeeper, Matthew at the concierge desk, to all the bell man...
March 9, 2013
Rated 1 out of 5 by jamesabc Big Let Down
Upon check-in you didn't have my company's credit card info. The first night was the only night I received mouth wash. The hot water takes over 5 minutes to warm up. I stayed twice. The first time the Internet did not work, but the front desk was able to help. The second time the Internet did not work, and when I tried to call the front desk no one picked up. When I asked the front desk attendant why no one picked up, he said everyone had gone home, yet there were at least three employees hanging around the frond desk area. The TV remote did not work half the time. The next morning of my second stay, my room key would not work with the elevator, even though I was not due to check out for another week. When I checked out, I tried making a reservation for a second stay but was told I could not make a reservation through the front desk. I had to call a special Reservations number. Who does this? Overall I expected much more from the Sheraton. I was told that it's normal, as the service in Puerto Rico is very poor. So why is their motto, "Puerto Rico does it better"?
April 15, 2013
Rated 3 out of 5 by VaRod Convenient for Site-seeing in Old San Juan
It's convenient for site-seeing in Old San Juan but the location is too busy since it's right in front of the port. Somewhat run down, it must have a large turn around of guest. Great restaurants in the surrounding area.
February 5, 2013
Rated 3 out of 5 by SM64 This hotel has a good location
Hotel has a good location, close to restaurants and near the center of old town. Facilities are somewhat old. Breakfast and evening drinks in the restaurant were good. No common areas to relax in the lobby or elsewhere.
June 30, 2013
Rated 4 out of 5 by Manju Great Hotel
My wife and I just returned from a week’s stay. The room was nice and staff was very friendly. The staff highlight were the concierge's, Tina and Matthew. They were the reason our stay was extra special. A week before arrival Tina made arrangements for several tours. Our second night in San Juan was my wife's birthday and Tina suggested Aguaviva and took care of the details for us, the restaurant was excellent. Matthew assisted several times with directions and getting our boarding passes when the hotel's internet service was down. Five starts for Tina and Matthew. Dinner at the restaurant was very good and priced competitively. We only had two minor issues, one was internet service, it was not available for most of the stay and had to have our boarding passes faxed to the hotel after using a cell phone to check in, which to say the least was painful. The second was breakfast. The buffet offered did not live up to the $20.00 per person. Our breakfast there was $50.00 with the tip and tax while a short walk to local eateries was one-fifth the price and just as good.
March 28, 2012
Rated 4 out of 5 by JG2012 Great location and Staff
The Staff was friendly and very helpful.
The room was clean and nicely decorated.
The location is perfect for touring Old San Juan.The bathroom in the hotel lobby needed some attention. Overall the Hotel is great...
July 24, 2013
Rated 4 out of 5 by Delmundo Great location friendly staff
The location of Old San Juan Sheraton is ideal for touring the city. It can be a bit noisy on weekends with people enjoying the evening but quiets down after midnight..
The breakfast was healthy with lots of fruit.
February 26, 2013
Rated 3 out of 5 by Dolly Convenient location for visiting Old San Juan
The staff made it very easy to see not just Old San Juan but also other parts of Peurto Rico. Renting a car and being picked up from the hotel by Avis was a breeze!
The restuarant is rather pricey for the area.
January 24, 2012
Rated 5 out of 5 by MichaelV59 This hotel is very convenient
Really enjoyed the hotel amenities, though the weather precluded being able to use the pool. Very easy to get around Old San Juan from the hotel's location. Highly recommended.
May 15, 2014
Rated 5 out of 5 by Pirate187 Perfect Location
This hotel is in an excellent location, with magnificent views of the Old San Juan harbor area. It's proximity to the historical sites of Old San Juan put them all within walking distance ... a real gem.
February 5, 2013
Rated 5 out of 5 by Marife Excellent Stay
Location was excellent, walking distance to everything in Old San Juan. Restaurants in the area are great. Facility was very nice and well maintained and the staff was great. Will definitely return.
December 14, 2012
Rated 4 out of 5 by percives UP date
We love the hotel and the location is fantastic,and We understand the need to keep History alive But in our opinion the beauty of the Hotel NEEDS to be updated.
May 2, 2014
Rated 5 out of 5 by MBO1 Excellent location for a 3 days weekend
We escaped the cold NYC weather and found warmth and comfort at the Sheraton Old San Juan. Excellent waterfront location, middle of shops and restaurants. What more can we ask for?
January 29, 2013
Rated 4 out of 5 by dansa A nice atmosphere
Room up to date, clean and newly furnished. Good amenities, pleasant staff especially in Palio. A great Happy Hour and very easy to visit the sights of Old San Juan.
March 23, 2014
Rated 5 out of 5 by cruisingjanet Great Locatoin
I have been coming to this hotel for many years and I just love the location, the staff treats me like family and I do love the renovations. Looking forward to my next vist
December 26, 2012
Rated 5 out of 5 by susib Wonderful!
We had two suites while staying here. They were gorgeous and worth the extra money we paid. The staff was very helpful and friendly. They went out of their way to help us.
May 15, 2013
Rated 4 out of 5 by Larry45 Location
Liked location of Hotel in Old San Juan. Staff was very friendly. Loved our room, but sofa and chairs were uncomfortable to sit in. Room was large. Would stay again
December 9, 2012
Rated 5 out of 5 by CRUISINGRULES GREAT LOCATION FOR PRE-POST CRUISE STAY
GREAT LOCATION , WALKING DISTANCE TO ALL THE OLD SAN JUAN ATTRACTIONS. THIS HOTEL OFFERS IT ALL ! VERY PLEASED , WE WILL BE BACK !! ROOF TOP POOL AREA WAS AWESOME
August 2, 2012
Rated 4 out of 5 by Kottiusa Stay at this Hotel in San Juan
Fantastic location to stay and be in walking distance to the Old San Juan Historical Sites. The Staff is outstanding including the breakfast buffet they offer.
January 3, 2014
Rated 5 out of 5 by CVCamp Great hotel!
We stayed there just one night before flying out to Vieques. Location was great, staff professional and helpful. The room was very clean and neat. Fun area!
May 31, 2013
Rated 4 out of 5 by Leony Hotel is located in prime location in Old San Juan
Great Location for all historic site in Old San Juan....
Clean and well maintained room
May 28, 2014
Rated 4 out of 5 by CoupleofAnchors Overnight stay
Stayed for one night after a cruise. The hotel has a great location and exceptional roof top pool. Great views of the ships and port!
November 26, 2012
Rated 4 out of 5 by Shar78 Outstanding Customer Service
The staff was outstanding, friendly, accomodating and very professional. Room was nice, clean and great view of the harbor and fort.
August 13, 2012
Rated 5 out of 5 by Isis518 Great view
We enjoy our time at hotel in the pool, the view to the bay, and eating in the restaurants.
May 9, 2014
Rated 4 out of 5 by Steeler Good trip
The Hotel is located in a very good place in Old San Juan, It has an excellent view and you can feel all the Puerto Rico history.
December 26, 2012
Rated 4 out of 5 by RalphieD VP - DHL Solution and Innovation
The carpets need to be cleaned or changed. Even though everything is clean the stains on the carpets give it an unclean look.
November 13, 2013
Rated 3 out of 5 by Emmanuel837 Staff is friendly, but they lack direction.
I stayed here from 7/05/2014 till 7/12/2014. First of all, i called in to inform them that my fault time has been changed, so i'll be arriving on 07/06 instead of 07/05 and asked if i can check out at 6PM on 07/12 since i'll be arriving the next day anyway. Whoever i spoke with confirmed that they understood. Fast forward to 4am on 05/06 (sunday), i get there to check in after my flight, but i was told that "all the rooms where booked" and i'll now have to drive to the other Sheraton (Sheraton Puerto Rico Hotel and Casino) and come back to check in the next day. I then asked again if i can check out at 6PM again on 07/12 and the guy said he'll check with his supervisor and leave a note on my account. Came back the next day and still no answer, but i was about to check in. Called back a couple of nights after and was told that i'd have to check out at 12PM even after explaining that my flight is at 7:55PM.
To rate the room and the entire environment: The room was clean, but not quite what you'll expect from a Sheraton. At night and early in the morning, the employees make a lot of noise in the hallways. Make sure they give you a room far away from the "associates room", "vending room" and the "ice room". The elevator is laughable and it looks old fashion, but it does work. The pool and gym were unexpectedly small. SOME guest service employees look like they don't want to work there.
July 13, 2014
Rated 4 out of 5 by Charlie staff
The hotel staff, from door men, front desk, concierge, maids in particular, restaurant wait staff, etc. were top notch.
February 19, 2013
Rated 5 out of 5 by Julie22 Great Hotel
The hotel was great and the staff was very friendly. The restaurants were very nice and I enjoyed the food very much.
February 17, 2013
Rated 5 out of 5 by Domonick729 May Stay
Great staff always willing to assist. Consistently great service
May 18, 2014