Rated 4 out of 5 by Jacks Would stay here again
Rooms are small, but clean and nicely decorated. Excellent customer service. Great location. Husband used the fitness center and said they were very good. Didn't get to use it, but outside seating with fire 'pit' looked very relaxing and fun. Only draw back was street noise.
April 7, 2013
Rated 2 out of 5 Noisy Room
I was first assigned the room that was not made. Then I was put in the room next to Bus Depot. It was noisy. You should at least provide ear plugs without me having to call guest services. If I knew of the noise, I would rather wait for room service to clean the first room.
June 13, 2013
Rated 4 out of 5 by MarkSanDiego Great Price, Prime Location
The hotel is located just a couple of blocks from Fishermans Wharf and is a nice place to stay. It is by far no resort but it meets the needs for what you need. The parking is very expensive but you can shop around and find parking at half the price just two blocks away.
January 18, 2012
Rated 5 out of 5 by Jinty56 Location and Comfort
The location of this hotel was great in terms of access to the Fisherman's Wharf and other areas near the water. Also the beds at this hotel were incredibly comfortable.
Being there on Halloween was fun--the Haunted house set up by the staff was great fun.
November 1, 2013
Rated 4 out of 5 by Travis76 Fishermans Wharf Sheraton
Overall good experience, although the cost of parking the vehicle is the most that I have ever paid in my frequent travels around the country. Room was clean, but bathroom was extremely small and not updated. Staff was very friendly, particularly the concierge.
July 1, 2012
Rated 5 out of 5 by smitty72 great locatio/great staff
we were greeted well and all of our requests were granted. staff is very friendly and helpful.location neat the wharf was great. only draw back was the 70.00 dollar cab ride from the airport. We were not told about the shuttle service. enjoyed very much
October 16, 2013
Rated 5 out of 5 by BoomBoom80 Great stay at a fabulous location!
I am a Bay Area resident and former SF resident from 1991 to 2001. I arranged to meet my daughters in the city for dinner in North Beach last Saturday and decided on a whim to play tourist and see what has changed since I moved out of SF. I used some of my accrued Starwood Preferred Guest Points to book a standard room a couple of days before my visit. Upon checking in I was pleasantly surprised to find that I was upgraded to a beautiful top floor Executive Room...very modern and superb views of Coit Tower and Transamerica Tower. The welcome I received as a Gold 3 Star Elite member was much appreciated and the 4 pm late check out and 15 % discount on food service was a plus as well. I love this location and my girlfriend and me enjoyed a very pleasant and luxurious stay in the sweet sleep bed and awesome room. The only draw- back is the $44 overnight parking fee. My suggestion is to take public transportation and leave your car home! Thank you again for a terrific reminder of why San Francisco is such a world class destination!!
September 12, 2012
Rated 1 out of 5 by UnfulfilledSPGmember Worst experience ever
I had the worst experience with this hotel. The hotel kept changing my reservation to someone else with the same name even though I booked it online with my SPG number. I will never stay here again and will recommend against this hotel to everyone I know.
September 16, 2012
Rated 4 out of 5 by Cos23 Location, Location, Location
Title says it all. To be fair, my stay was made very comfortible by a great staff, Would stay again. The front desk agent named Sandy was possibly the best I've ever encountered. After traveling over 190 nights per year, that's a bold statement.
November 9, 2012
Rated 4 out of 5 by suraymo Accessible
We stayed in room1636 (quiet), a handicap-accessible room with a roll-in shower. Lowered closet bars and low light switches, very rare. Grab bars are not towel racks tho! Very clean & staff very friendly. Hotel food is wildly overpriced.
May 2, 2013
Rated 5 out of 5 by 4traveler Customer Service
The connoisseur (Jay Jay) was a great help and a very friendly person to work with. He is one of the main reasons I would recommend this hotel.
the location is very convenient to many attractions. We walked almost everywhere
November 2, 2013
Rated 1 out of 5 by Barry58 Pathetic
Noisy. I would never recommend this sad excuse for a hotel to anyone. The room was incredibly noisy. I was unable to sleep. I am not sure if I will ever use a Sheraton facility again. I definitely would not recommend it.
November 8, 2013
Rated 3 out of 5 by MattLS Need improvement
The staff was very slow to respond to needs, the beds were uncomfortable, and the pillows were lumpy. The rooms seemed out of date. The highlight of the hotel was its close proximity to the wharf and the fire pits. The value proposition is not there. The room was way overpriced for the service provided.
July 6, 2014
Rated 2 out of 5 by ccccccc Below Expectations
The beds are very small and when we pulled back the sheets there were 'suspicious' looking wet spots. Further the staff was not clear about the parking or check out procedures at the time of check in even though I asked.
April 20, 2013
Rated 5 out of 5 by CaroleinMD Beautiful hotel in a very good location
This hotel is an easy walk to Fisherman's Wharf. I liked the decor, and Starwood properties are always reliably comfortable, well appointed and clean. I enjoyed the hotel and wish we had more time there to enjoy it.
November 12, 2012
Rated 5 out of 5 by Bill51 good facility
the coincerigne were very helpful in telling me how to get around San Frnsico and the other sites I need to go to and the Bus pass. Also in getting to Bart so I could get to the airport. Staff was very helpful.
February 11, 2013
Rated 5 out of 5 by irma56 Home away from home
The Sheraton has been my home away from home. When traveling to my office in San Francisco, I have always stayed here. Clean, professional and friendly staff! I will miss my Sheraton family since I am retiring.
January 28, 2013
Rated 1 out of 5 by MrDissapointed Sheraton Fisherman's Wharf Hotel
During the course of being an SPG member for more than ten years I have never had an experience at a Starwood property that has caused me to write a negative review, however my last experience could not be ignored. From the moment my family and I entered the Sheraton Fisherman's Wharf Hotel for a family vacation we were met with extremely rude and unresponsive service.
When we attempted to check-in to the hotel we were informed that our room was not ready and were asked to give them an additional two hours. After returning several hours later we were informed that our original room was still not available so they were going to upgrade us because we had been waiting. After we finally made it to our room we quickly realized it was located directly next to an extremely noisy bus depot that continuously operated and asked to be switched. (This was the upgraded room#. We were told no other rooms were available but that we could check back later if we still wanted to be moved. Nothing better then playing room roulette on a family vacation when you are simply trying to enjoy yourselves. The best part was that the bathroom door in the room did not shut because the lock was broken and several of the lights in the room did not work. We also awoke to the do not disturb sign on our door being removed two different times even after we replaced it.
After making it down to the lobby we waited over half an hour while a concierge named Jennifer kept telling us she would be right with us. When she finally found time to help us she became extremely irritated when we didn't know our way around San Francisco and couldn't understand why we didn't know about all of the public transportation options in the city. #Thanks for the helpful customer service).
After returning to the hotel later that night we were once again informed that no other rooms were available because the hotel had been sold out. As a result, my family and I were stuck hearing the sounds of bus diesel engines for the next two evenings from our room.
Without a doubt the entire experience at the hotel was miserable. Most notably the lack of professionalism, basic room ammenities and customer service we have grown to expect from the many stays we have had at Starwood properties was nowhere to be found at the Sheraton Fisherman's Wharf. I would not recommend this property to anyone traveling for business or vacation regardless of it being a Starwood property.
April 19, 2014
Rated 5 out of 5 by SIW713 Its the little things
When we checked in and advised that it was our granddaugther's birthday the front desk clerk was so sweet to send up some chocolate covered strawberries. As I said its the little things that are remembered.
January 22, 2013
Rated 3 out of 5 by Mandy44 House keeping needs improvement
We checked into our room in the afternoon then headed out to see some sights.when we returned to our room we found the door had been left open by housekeeping. We were lucky that nothing had been taken. It was 24hours later that we were contacted by management to see if we were missing anything. Not acceptable.
July 5, 2014
Rated 4 out of 5 by MAwestcoast Perfect location to Fisherman's Wharf
Perfect location to Fisherman's Wharf with a 2-3 minute walk. I was there on business so great location to everything. Cool outside environment with outdoor fire pits. Fun hotel that I would stay at again.
May 9, 2013
Rated 4 out of 5 by hlbneto Good hotel
Hotel is good but rooms need more facilities like a refrigerator and a microwave oven, at least. Parking is very expensive although the price paid to the hotel. Wi-fi access should be free too.
June 4, 2013
Rated 2 out of 5 by bluehwee Unsatisfactory sleep
Did not get to interact much with the employees as we seldom need services from them. Stayed in room 3420. To me, the most important aspect of a hotel room is a good night sleep. However, I was disturbed throughout the night whenever there is s disturbance along the street.The situation worsen from 6am onwards when the bus services commenced and I can hear the rubbish collection sound, people throwing rubbish, bus or car zooming across the main street. They need to consider installing double glazed window and soundproof walls.
In addition, I can also hear people moving along the corridor after 8am. Cant believe that they had just upgrade 2 years back and they had not considered all the sound-proof issue.
June 6, 2014
Rated 5 out of 5 by Kstempe Staff
The staff were very helpful, especially one girl that checked us in. Whether it was directions, suggestions of places to go or getting our room. Everyone was very friendly and helpful
October 14, 2013
Rated 4 out of 5 by happyhiker Convenient and Comfy
I enjoyed the ambience of the Sheraton, the convenience to everything in San Fran, the variety of services, the view out the window, and windows that opened. It was a deal at the price.
November 1, 2012
Rated 5 out of 5 by stepnez my stays
I have stayed at several hotels in the wharf area and have found the Sheraton to be my favorite. The beds are extremely comfortable and the staff are friendly and very helpful.
November 23, 2012
Rated 2 out of 5 by MinSF Hotel needs renovations
Location was good but rate was high for level of accomodations. Hotel rooms are in need of renovation and some sound proofing, very noisy. Rooms are small with few amenities.
May 19, 2013
Rated 2 out of 5 by Paul poor product for price
$500/night and I got a view of the parking lot and extremely dirty windows covered with bird mess and thick dirt.
No in room refrigerator with or without ammenities.
May 23, 2013
Rated 5 out of 5 by ChelleyMay13 Exceeded Expectations
I was most impressed by how accommodating the staff was. The front desk representative did everything to make sure an upgrade was available for me upon arrival.
November 7, 2012
Rated 2 out of 5 by Business52 Facility condition
The hotel looks like it hasnt been updated in 20 years. Room was really worn and used. The bathtub plug was broken and the toliet seat had a large burn mark.
February 28, 2013