Rated 5 out of 5 by PeterVD Great hotel
Nice facilities, nice rooms and very well up-to-date with regard to comfort. I can recommend this hotel to everybody!
February 5, 2013
Rated 5 out of 5 by Sandy5 Definite Pick
The hotel is perfectly located to all activities in SF.
April 16, 2014
Rated 5 out of 5 by slama7 Great staff and clean rooms!
We had a great time staying at this hotel. Location is great. Also the rooms were clean and staff was great.
January 3, 2013
Rated 5 out of 5 by Manju LOVE the hotel and location
The hotel itself is inviting and comfortable and the location by the fisherman's wharf/pier 39 is perfect!
June 1, 2012
Rated 5 out of 5 by readytogo Great staff
Everyone at the hotel was very helpful
and took care of my every need. Great place to stay.
April 29, 2013
Rated 5 out of 5 by Teresa28 Awesome Location
Perfect location near Fishermans Wharf and transportation!!! Very Clean and great staff.
January 26, 2013
Rated 4 out of 5 by Pblac69 Great Location & facility
My wife and I enjoyed this hotel. We were provided great hospitality and services
July 31, 2012
Rated 5 out of 5 by Retirement Great location and friendly staff
Clean , comfortable beds and quiet Would definitely stay there again. Loved it
January 14, 2013
Rated 4 out of 5 by Dodgers1 Great Value
This hotel was very close to resturants, and staff was very pleasant.
May 7, 2013
Rated 4 out of 5 by Kimandhannah Great place to stay in the wharf
What makes this a nice place is the staff and location....excellent.
May 18, 2013
Rated 5 out of 5 by gxgx very nice weekend
everything was great.................................
January 27, 2014
Rated 1 out of 5 by adams2bch Horrible Service and way overpriced.
Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplaces which are right below the windows of the hotel. I called to co complain and they said they would send security, however, I heard the people carrying on for another 20 minutes. There was not even any free wifi included in this hotel rate. I was appalled. In addition 2 days after I checked out, they e-mailed me updated receipts where they erroneously charged me for parking ($51) and then it took 5 phone calls to get it resolved. NO ONE BOTHERED to call me back!!! I even left a message for the manager Mr. Wong with no response. My needs as a guest were clearly not important to them. When I finally got in touch with Accounting, she proceeded to lie and say she did not call me back because I did not leave a number, even though I left phone numbers to call back EVERY TIME!! This was my encounter with most of the people at this hotel. This is clearly a poorly managed hotel and I would not ever spend another night here even if my life counted on it.
September 25, 2012
Rated 5 out of 5 by mproanoq This hotel has great features
Best location, best service. We'll be back son!
November 29, 2013
Rated 4 out of 5 by Stacy76 Great bedding
Clean and comfortable. easy access to everything.
April 1, 2013
Rated 5 out of 5 by JoanieMarie Staff
All the staff were extremly friendly and helpful.
March 11, 2013
Rated 5 out of 5 by Cathi Above and Beyond
The staff were amazing, simple as that.
March 9, 2013
Rated 5 out of 5 by Travelbuff Wonderful Stay @ Sheraton Fisherman's Wharf
We celebrated our 25th Wedding Anniversary and I chose this hotel after a lot of research. Best place we could have chosen! We could walk to tons of entertainment venues and great restaurants. We rented a car for the week and it was easy to go to Pebble Beach, Wine Country, Muir Woods, Sausalto, and Monterey when leaving the hotel. We would absolutely stay here again if we go back to San Fran - long way from NH!! Staff was awesome and we had the best night's sleep in years - I don't know if they have the same bedding as the Westin's "Heavenly Bed," but it sure felt like it after experiencing it on trips elsewhere. I don't know what that other reviewer was talking about as far as not having a place to put her clothes, other than the bathroom floor! SO WRONG! We had a good-size closet in the bathroom w/plenty of space for hanging clothes and a top shelf and a place to hang towels on the wall in the bathroom. Plenty of drawers in the bedroom for the rest of our stuff. Outside fireplaces made for a romantic spot to have a glass of wine before heading out for dinner. Can't say enough good things about this hotel!!!! Better than staying in the "Ritzy" spots in the middle of downtown, after seeing them. Thanks for making our 25th absoulutely memorable!!!
September 9, 2012
Rated 1 out of 5 by NanaNancy FIshermans Wharf
Staff were rude and unresponsive
July 26, 2013
Rated 5 out of 5 hotel very close to all amenaties
would be happy to stay again.
November 18, 2012
Rated 1 out of 5 by CJMike Despicable reservation policies
While this hotel is a nice facility and the working level staff are friendly and competent, the reservations policies - while legal - are despicable.
I was there for a conference and was told to make the reservation by a deadline about a month in advance. When I first got this information, the price was about $250/night. I was waiting for word from the conference organizers on when I was really needed and finally gave up 2 days before the deadline and made a reservation for the whole conference, but the price had jumped to $350/night!
3 weeks before the conference my dates were clarified and I called up to change to 2 nights. I was told they had a no cancellation policy. It took several additional calls to finally get the reservation changed, but no one ever pointed out that they had charged my credit card for 4 days already and were not about to give back the money soon.
To add insult to injury, upon checking in I confirmed that they had $700 of my money in addition to hotel costs, but would still need a credit card for "extras". I suggested they take that out of my $700, but was told it was impossible.
Paying $350/night for a room and bring an SPG member I really did not expect $15/day extra charge for Internet or $0.59/minute for computer use in the business center.
August 13, 2012
Rated 4 out of 5 by edenmeta Not 100% positive
We stayed for two nights in room 4111. The room was spacious and clean. The kingsize bed was very good. The staff was friendly and helpful. The check-in was very efficient. The location is perfect, just one block away from the piers. And from me no complaints about the price of the parking, I knew upfront that the prices are high in San Francisco.
But I'm not 100% positive. There are some points to improve. The atmosphere on the 4th floor felt a bit cheap, like a motel. The bathroom was extremely small. The toilet was sized for a kid and not for an adult. And the walls seem to be from paper. You can easily here the people in the room next to you.
August 30, 2012
Rated 2 out of 5 by Unhappycustomer7 Poor room location and staff pushes sales in place of honest customer service
Our first room was designated as a Starwood Preferred room. The room was located right below the parking area for check in as well as several outside fire pits. We attempted to sleep at 10:30 PM after our long travels and because of the loud party at the fire pits, were unable to fall asleep until midnight. We called the front desk to change rooms at 11 PM and were told they were full and could not move us. We we woken up again at a 2 AM when a sports car parked outside and left their loud engine running (we believe they wee checking in). And finally, at 4:30 AM, we were woken up again when someone was dumping what sounded like glass bottles from one container to another. We were also disappointed by the service that we received by the concierge staff. I had asked where a shopping mall was located and we were told is was about 2 miles away. He also asked us how we were going to get there, and. Told him we were driving. He then told us that parking would be at least $36 and that we should purchase a $48 all day bus pass that he could sell us. We drove to the mall and paid $6 for parking in the street.
Overall, we have been very happy with Starwood properties. This property needs help. They need to sound proof their windows and need to teach honesty over revenue to be successful. Needless to say, we will not stay at this property in the future.
May 28, 2013
Rated 4 out of 5 by Joopi408 Great Staycation
Spent night at hotel over Labor Day weekend for a quick getaway with the family. Don't understand all the bad reviews. I checked in at 1pm, room wasn't ready so left my bag with bell desk and went to Fisherman's Wharf. Came back at 5, the room I wanted was ready. Went to room, wasn't SPG preferred room. Called front desk and they sent up 2 btls of water ASAP! Place looks great and considering all the use it gets with families. On a side note, as a local, most hotels in SF are old and dated with small rooms, uneven floors, etc.. I travel to other cities like Dallas where everything is new construction and rooms are massive. Can't compare SF to that.
September 3, 2013
Rated 3 out of 5 by FLSL ok stay - nothing special - good location
The location for this hotel is great - it's two blocks from Pier 39 and right on the F train line. 15 walk to Alcatraz. And I found a good breakfast rate that made it reasonable - for San Francisco. Other than that, it was nothing special. The internet was spotty. The concierge gave me inaccurate directions. The breakfast was pricey but good. Room was very clean and beds were very comfortable. I didn't like ALL the pets I kept seeing - can't believe there weren't fleas in my room based on the number of dogs! Parking is expensive - we parked in the garage right next door for $35 a day instead since we weren't going to use the car at all.
July 3, 2013
Rated 2 out of 5 by Peter001 Too expensive for not enough.
We have stayed in a number of Sheratons on this vacation and have found this one a very expensive hotel for not enough inclusions.
All of other hotels we have stayed at have provided 1 or 2 bottles of free drinking water, not here.
The Wi-Fi is free in the lobby area, however in the rooms you have to pay for it? If anything I would have though it should be the other way around.
Had to pay extra each night for the portable fridge to be bought to the room.
$50 per night for self parking.
The most expensive local phone calls of all of the Sheratons we have stayed in so far.
On the positive side, it is very close to the wharves and has a supermarket across the road.
July 15, 2014
Rated 4 out of 5 by 62flip pleasant stay
Conveniently located to necessities and atractions. Rooms facing property interior was very quite from city street noise. Staff was great. The only complaints on the property are the windows and the in room big A/C units are obviously 40+ years old. During the day defused shades or horizontal blinds vs the current roll up solid shades would allow light into rooms without having neighbors see me change. View of the 2nd floor roof industrial stuff ( vent hoods, generators, a/c heating machines etc..) can be muted with maybe some decorative planter boxes with trees or brush blocking or camfloging them would be a nicer view.
July 20, 2014
Rated 3 out of 5 by dalec Good location, but not what I expected
I was surprisingly underwhelmed by this Sheraton. The rooms were just barely average compared to other 3 star hotels that I've stayed at and nowhere near as well-appointed as sister-brand Westin Hotels. I can deal with average finishes, but combined with a temperamental motion detector thermostat and the loudest night's sleep I've had in years (guests and staff congregating outside of our room for conversation, ship horns, sea birds, loud car stereos, etc - keep in mind I was on top floor of the hotel), my overall stay was well below average. On top of this, the front desk did not even ask me how my stay was when I checked out. I love Starwood hotels, but I was less than impressed with my stay at the Sheraton at Fisherman's Wharf.
December 1, 2011
Rated 1 out of 5 by MrDissapointed Sheraton Fisherman's Wharf Hotel
During the course of being an SPG member for more than ten years I have never had an experience at a Starwood property that has caused me to write a negative review, however my last experience could not be ignored. From the moment my family and I entered the Sheraton Fisherman's Wharf Hotel for a family vacation we were met with extremely rude and unresponsive service.
When we attempted to check-in to the hotel we were informed that our room was not ready and were asked to give them an additional two hours. After returning several hours later we were informed that our original room was still not available so they were going to upgrade us because we had been waiting. After we finally made it to our room we quickly realized it was located directly next to an extremely noisy bus depot that continuously operated and asked to be switched. (This was the upgraded room#. We were told no other rooms were available but that we could check back later if we still wanted to be moved. Nothing better then playing room roulette on a family vacation when you are simply trying to enjoy yourselves. The best part was that the bathroom door in the room did not shut because the lock was broken and several of the lights in the room did not work. We also awoke to the do not disturb sign on our door being removed two different times even after we replaced it.
After making it down to the lobby we waited over half an hour while a concierge named Jennifer kept telling us she would be right with us. When she finally found time to help us she became extremely irritated when we didn't know our way around San Francisco and couldn't understand why we didn't know about all of the public transportation options in the city. #Thanks for the helpful customer service).
After returning to the hotel later that night we were once again informed that no other rooms were available because the hotel had been sold out. As a result, my family and I were stuck hearing the sounds of bus diesel engines for the next two evenings from our room.
Without a doubt the entire experience at the hotel was miserable. Most notably the lack of professionalism, basic room ammenities and customer service we have grown to expect from the many stays we have had at Starwood properties was nowhere to be found at the Sheraton Fisherman's Wharf. I would not recommend this property to anyone traveling for business or vacation regardless of it being a Starwood property.
April 19, 2014
Rated 4 out of 5 by Crod Convienant location spg room was great
Room was great although quality of bed was superb however noise from the court yard was horrible early in the morning
October 6, 2014
Rated 4 out of 5 by Tashinka Great Location
best location for Fisherman's Wharf. A reaaly quick walk to all the activity and sights on the Wharf.
October 6, 2014