Rated 3 out of 5 by RonW Disappointed
This is a high end hotel that needs some major remodeling. For a hotel that charges high rates, one expects a better furnished room. There were signs regarding a future remodel of the hallways, which were in terrible shape....our room had a good location-ocean view, top floor, but even with all that, the price should be discounted if you offer below par hotel.
the grounds were nice, and the location by the black rock is nice. The staff was very friendly, and the buffet breakfast was delicious, although a bit on the high side, and the a la carte menu did not offer any cheaper alternative. We have traveled all over the world, and in most countries breakfast is included. Here the hotel should have packaged a special deal for breakfast, as they do already charge the resort fee on top of the high price of the room. I expected a better facility from a Sheraton at this premium beach area.
March 20, 2014
Rated 5 out of 5 by STONEMAN924 The perfect Hawaiian Vacation
It's rare to say a hotel stay was perfect, but this one was. Everything about the room was outstanding, the staff was most helpful & friendly and the Black Rock restaurant served us the best meal of our 12 night stay. Would not change a thing!!!
June 25, 2013
Rated 3 out of 5 by Kathy05 unpleasant staff
I really enjoyed my break in sheraton Maui. The beach was so great that I met sea turtle and various kinds of fishes. However, a staff whose name is "Irene" made me upset when I checked in. She answered to my questions insincerely, and was not willing to help me. I cannot understand how this staff is working in this hotel.
Except her, I really liked the hotel because of its location and beach.
March 13, 2014
Rated 2 out of 5 by Trav4 Disappointed!
After staying at this hotel 6 times over the last 40 years, I doubt we will ever return, as it is now tired, the quality of staff and service is poor, and the restaurant and bar options are limited, and food is of only a very average quality.
March 8, 2012
Rated 5 out of 5 by MauiSun Perfect Place to Stay on Maui
The location can't be beat; right at the most scenic part of Kaanapali Beach. The hotel property is beautiful and has stunning views of the beach and Black Rock. And the views of the sunsets from the our room were amazing. If you want the perfect scenic place to stay on Maui, this is it. (Not to mention that the snorkeling right in front of the hotel is great and we frequently saw sea turtles there).
October 7, 2013
Rated 3 out of 5 by PaulVA Review your room choice
I strongly recommend to carefully review your room choice during check-in. Ocean view does not necessarily means a good view or proximity to the ocean. I bought a travel package which included the hotel.But I paid good amount of extra money to get an unrestricted ocean view room. During check-in, I was told that I was given a complimentary upgrade to a so-called 'deluxe' room. In fact the so-called upgrade put me to the furthest corner of the building with a partial/ restricted view of the ocean. This was very disappointing. When I approached the front desk, they ask a $75 extra per day to get a room at the same level with a better view of the ocean. Otherwise the experience was as you expected when you paid that much.The positive included closeness to the black-rock and beach, a festive atmosphere and an excellent pool. Rooms are small, amenities are average except the bedding which is consistent with Sheraton standard.
April 18, 2014
Rated 5 out of 5 by KM0504 Staff Friendliness
Bellman , Valet .Pool Staff and housekeeping were warm, engaging and sincere in their efforts to exceed our expectations. The Front Desk, Retail and staff encountered while walking the property (not directly engaged in service) seemed aloof and disinterested; this was disappointing at the very least knowing your standards.
May 9, 2014
Rated 5 out of 5 by lplummer232 One of the best resorts on Maui!
Please ignore the few petty, negative reviews you read on websites concerning noisy pools, outdated rooms, and rude staff at this resort. I can assure you after my stay that those reviews are ALL NOT TRUE! Sheraton Maui provided exceptional service from check in to check out, provided tasteful yet subtle room décor that was far from dated, was one of the most peaceful and tranquil locations I've stayed at in Maui, and catered to my every need. Upon arrival, they even upgraded my ocean view room to ocean front free of charge, which gave me the best view I've ever had on the island. My only minor gripe was that food is definitely on the pricey side. But close proximity to the great (and much cheaper) local food spots in Lahaina and Front street more than made up for that. Black Rock is also a remarkable location to be situated upon. Generally, Sheraton Maui exceeded my expectations in every way. 5 Stars!
November 5, 2013
Rated 5 out of 5 by Shell40 Simply beautiful hotel
Arriving from Australia, my husband and I celebrated our 40th wedding anniversary at your hotel. The professional, friendly staff ensured that we settled in quickly with everything that we may need. We had a lovely room and view in a beautiful location. We think this hotel, location and amenities cannot be beaten. Would love to return one day. Thank you to all. Shirley and Jeffrey.
May 12, 2013
Rated 2 out of 5 by B748i Expected better
I really do not feel that you get the value for the money here. there were at least 3 things in the bathroom that needed maintenance-exposed nail, bathroom door handle and the bath tub grout. outside while sitting on the lanai you hear a large air conditioner or motor of some kind and not the waves crashing in on the beach. My wife and I feel that we would not return here.
February 16, 2014
Rated 5 out of 5 by Racquel1 Best Resort on EARTH!
Let me just say,, we were blown away! The resort, staff, location,,and room was far more then we could have dreamed. The beach,,at black rock was unreal! Went snorkeling every day,,pool staff were awesome! Our suite was huge and super clean! In room dinning was cheaper then going out to some of the local places,, WOW! We will be spending all of our upcoming vacation time here!
January 20, 2013
Rated 4 out of 5 by Sha85 Nice Beach
The Hotel is beautiful- I had a great time except the first night was a drag
we went there to get married and was never once asked if it was ok to be put in a handicap room with a shower that flooded the floor something horrible-
I love the fact that Valet was available 24 hours however, some of the morning guys are not too friendly. I've never known valet to bring your vehicle up and park it then throw you the keys in passing -
Also, I will add that room service is amazing and the grill by the pool is fantastic!
The hotel offers snorkel and other fun activitied for all ages- overall I give it 4 stars from a 5
August 7, 2014
Rated 5 out of 5 by fred9 Sheraton Made our Day
My wife and I celebrate our wedding aniversary at Sheraton Maui. This year was our 44th aniversary and we were pleased by the warmth and freindliness of the staff. The restaurant manager Marssia Solomit presented us with an anniversary cake and gift basket. The housekeeper (Emeria?)using flowers made a beautiful heart design on our bed. The location of the hotel is great.
October 1, 2013
Rated 4 out of 5 by Jaydeee Hospitality at it's BEST
We visit this hotel twice a year and stay at least two weeks per visit. The hospitality and friendliness of the staff are outstanding and are always willing to go to great lengths to make you happy. My only minor complaint would be to update the bathrooms. They are a bit outdated but the rest our room had been updated recently and was quite comfortable.
March 16, 2014
Rated 4 out of 5 by sp100 Hotel is nice but expensive - bring cash!
The hotel facilities are very nice. But you have to pay to rent a chair on the beach! Coke is $5 for atiny plastic cup and plan on $30 per person in the am and $60 per person for any other meal. If coming to Maui - plan to eat out in Lahina - do some grocery shopping to cut down the cost. But the hotel was beautiful and in the most beautiful setting. Pool is not heated.
February 21, 2013
Rated 3 out of 5 by Smellyandunshaven Great pool - very pricy
For platinium members it starts with the $30 per day resort charge, which includes a shuttle and towels. Pool equipment, snorkel rental and everything else is additional. Food is overpriced. So be prepared for a very expensive holiday. On the positive side the pool is great - the kids spent a lot of time there. Location on beach next to black rock is also excellent.
August 15, 2013
Rated 5 out of 5 by Andrea51 Five Star Experience
We were delighted with the overall experience at the Sheraton Maui. The location is great; so nice to be able to walk to Whaler's Village as well as access to the shuttle service. Staff was very attentive and welcoming; food and service was very good. Would recommend to anyone looking for a very pleasant Aloha experience
April 21, 2014
Rated 4 out of 5 by 55chevy Room furniture
The sofa and chairs in the room are very uncomfortable and old. Need to be changed. Some light switches are worn out and need replaced. Bathroom tissue low quality for this type of hotel. Facility needs some definite upgrading which we were told is planned.
May 22, 2014
Rated 5 out of 5 by USDiplomat Worth a special journey
Gorgeous property with beautiful landscaping and prime oceanfront real estate right by the famous Black Rock. It's the best location on Ka'anapali Beach for snorkeling and scuba diving. Rooms are homey and comfortable with standard Sheraton amenities. We had an oceanfront Ohana suite and it was lovely. Look forward to the daily rainbows and come with a smile!
March 16, 2013
Rated 5 out of 5 by Larry238 Upgrade to ocean view
I don't usually think view upgrades are worth the expense, but this hotel is different. There were whales no more than 100 yards out from our balcony every morning. We saw dozens, including lots of mother and calf pairs. We could sit on our balcony in the early morning and see all sorts of whale behaviors. It was better than a whale watching cruise.
February 14, 2014
Rated 5 out of 5 by Beachlovers Fabulous beach hotel
This is a well-kept hotel with a fantastic location. We had a room with pool and partial water view close to dining areas, etc.
The snorkeling by Black Rock is great, and Whaler's Village is in walking distance. The luau on grounds was enjoyable,
On the negative side, food was a bit pricey for the quality, and all extras seem to involve charges.
August 15, 2012
Rated 3 out of 5 by caress pool under furnished!
not enough lounge chairs around pool. Felt like a idiot trying to find a place to rest. No pool help.
couldnt believe there was a charge for regular beach lounge chairs!
one hour late for room got in at 430 and desk clerk was rude.
waited 15 for seating at breakfast when their were tables ready. Out of many items at 930 brunch was below average
March 17, 2013
Rated 5 out of 5 by GlobalRoadWarrior Best Hotel on Maui
The hotel has one of the best locations on Maui. The rooms are steps from a great beach, and you can walk to many other activities including Whaler's Village. I think it was originally build in the 60's but has been kept up to date and is very classy yet relaxed. The staff is also first rate. They know how to make your visit very low stress.
April 2, 2012
Rated 5 out of 5 by chicago view
we upgraded our room for $50 a night - money well spent. view was wonderful. everyday we would watch the whales - I can't say enough. it was great way to end our vacation. The hotel has a wonderful beach and easy walking to great restaurants.
Evelyn at the front desk was exceptional. She went above and beyond to help us out - great employee.
February 9, 2013
Rated 5 out of 5 by Perand Good value
The Front desk staff could have provided more information but this is my second stay here and overall it is good value for money. The resort charge should be abolished though.
The pools, restaurants, bars and proximity to the beach make it an ideal place if you want options to relax and chill out without having to leave the Resort.
August 12, 2013
Rated 5 out of 5 by STBJ Rest in Heaven
This was our first trip to Maui and staying at the Sheraton made it the most relaxing and enjoyable holiday we have had in a long time. The location, the rooms, the pool and beach allowed everyone in the family to be able to enjoy themselves how they wanted. We would love to return to Sheraton Maui next year for holidays.
January 20, 2014
Rated 3 out of 5 by PattyMarie Pool Closed
Private party closed the main pool during our spring break trip. It was very disappointing especially since we paid a daily resort fee. It would have been more managable if the managment had given notice to the hotel guest before we checked in. Too many other issues to list. We will be back next year and hope that it improves.
April 20, 2013
Rated 2 out of 5 by Gary911 This hotel needs improvement
Disgusted to find my bed was wet after a long day (12 hours) of travel. This event ruined our trip. We dreamed our trip back to Maui 30 years later would be much better. It took too long to rectify situation. In room phone was not functional. No hotel shuttle from airport cost us $100 just to get to hotel.
October 16, 2013
Rated 4 out of 5 by Terrapintravellers Best Location on the Beach
We had a wonderful anniversary celebration at this very beautiful resort. Valet attendants were welcoming. The gentleman who checked us in went above and beyond the call of duty to make our stay perfect. We felt that after having received correspondence ahead of time from a woman at the hotel that our anniversary would have been acknowledged. It was not. However, the same man that checked us in more than made up for the missed opportunity. Overall, we felt this particular property needed a bit more training in the guest relations department. The staff at the pool bars and indoors were friendly and attentive and so were the delicious food and beverage selections. The location for the beach was awesome. The Whaler's Village was a lovely, short walk for breakfast. The pool areas were delightful. We enjoyed floating around on the huge floats at the pool and the waterfall! The cliff diving show was cool. Fun stuff, great weather and a gorgeous property. We had a truly memorable time!
December 19, 2012
Rated 5 out of 5 by whales14 This hotel is fantastic!
The breakfast buffet was wonderful. The food at the restaurants and bars was delicious as well as variable. The staff was friendly and accommodating. The room has a fantastic view. All this made for a very relaxing vacation. Can't wait to return.
April 19, 2014