Rated 5 out of 5 by foreversunshine Over the top service!!!
Some girlfriends and I came into town for one of our birthdays...The lovely folks at the Seattle Sheraton went above and beyond to make our stay extra special...I will always choose them first the next time I stay in Seattle. Just cant say enough how great our weekend was and alot of that was the customer service at the Sheraton!!!!
May 15, 2012
Rated 3 out of 5 by Marie71 Seattle in April
The hotel is pretty average. I was there for a conference and was charged a very high room rate. The room and amenities were definitely not worth the rate. The room was small, no refrigerator/microwave, or ipod dock--which are small things I expect for the price. It would be nice to have machines on the floors to get beverages.
April 25, 2013
Rated 5 out of 5 by SouthSurreyGal Ideally located and superior in all regards
The Sheraton is ideally and centrally located in downtown Seattle. Walking distance to Pike Place Market, shopping district, theatre, restaurant and all attractions. Beautifully appointed rooms and friendly, knowledgable staff.
March 10, 2014
Rated 5 out of 5 by Thunderlyn Best staff ever!
Even though this was our first stay it felt like we were being welcomed back by family who had missed us. Very pleasant all around.
March 31, 2014
Rated 5 out of 5 by BLC101 Two Towers
Hotel give me a room in Union tower, But, Fitness center and Lounge were at the Pike side, it was inconvenience to walk back and forward, after the work out with wet cloth. I would have asked for Pike side if front desk had advice me of the fact. But, overall it was very nice hotel and friendly. Thank you for wonderful stay.
November 8, 2012
Rated 4 out of 5 by dabaum77 Good place to stay for conference
I stayed here while attending a conference and the location was fantastic, right across the street from the convention center. The workout facilities were amazing and the coffee shop in the lobby was open very early, which worked out well for me. I liked the option to skip maid service for a $5 food and drink voucher.
I was not overly impressed with the chair provided for the desk in the room. The desk was nice and large, but the chair was not a true office chair and felt like it was taken from one of their ballrooms...not comfortable for long-term sitting and working. Also, the standing closet was designed in such a way that one could not hang a pair of pants completely unfolded. Any long items would brush the floor. I was a single guest in the room and was provided with 2 large bath towels, which felt like they really only wanted to provide the bare minimum.
Check in and check out went relatively smoothly. I did not really interact with other staff members.
May 11, 2012
Rated 5 out of 5 by Beth70 Delightful Holiday Experience
We have stayed in various Sheraton Hotels and well as the Westin. This experience in downtown Seattle was one of the best. The staff was courteous and welcoming. Even thought it was a busy time just before Christmas, we never felt rushed. The lounge was a plus that was beyond expectations. We definiely want to stay again.
December 22, 2011
Rated 4 out of 5 by Sports2014 Great location
Great hotel, except had problems getting the HD channels on TV 2 of the 4 nights there. Staff tried to correct but not successful.
July 16, 2014
Rated 4 out of 5 by thefoos Great Hotel, Bed worn out
Great staff and very clean room. Only issue was King Bed - mattress sagged which did not provide the back support I need.
July 16, 2014
Rated 2 out of 5 by warren Bell men were no where to be found
The valet was excellent during to checkout. The luggage, however, was stored away and there was no one to get my luggage. The bell desk was empty and only one person was at the reception desk who was swamped.
Had to wait for 30 minutes before the manager came out to help. Almost missed my flight
January 4, 2012
Rated 5 out of 5 by R2G2 This hotel knows how to take care of guests
Really nice hotel, particularly for such a big property. The customer service was impeccable, and the staff has a great sense of humor. The rooms are great, though the bathrooms are a bit dated.
March 3, 2014
Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014
Rated 1 out of 5 by notimpressed123 service stinks
Bad choice. Had a early check in for noon and when Ishowed up @ 2:30 the room was still not ready and I was not called until 4 pm to check in.
Also - check out was @ 11 yet Ihad three people come knocking on my door and asking me when I was leaving between 1030 and 10 45.
Never stay hre again.
May 23, 2012
Rated 5 out of 5 by SalesLady July seattle Trip
Great place to stay on business...if you can get a room.
Fed Ex on 2nd floor very good....asset.
July 16, 2014
Rated 5 out of 5 by Dillie Great Stay
This is a lovely downtown Seattle hotel convenient to many attractions, shopping and restaurants. The rooms are very nice and beds are great. Nice fitness center. Staff was very helpful but concierge explanation of bus schedule was confusing. Would definitely return to this hotel.
July 28, 2012
Rated 3 out of 5 by Mundo OK ... but I have high expectations
Hotel was sold out of king size rooms, so was stuck in 2 queens. That set up was awkward. There really is no desk for working except a counter directly below the flat screen tv. So, no typing while watching tv.
July 14, 2014
Rated 4 out of 5 by MScottW2012 Average Hotel. Clean. Erroroneously Charged.
Rather average hotel. Room and facilities were clean. After I had left I got an updated bill with an erroroneous charge for $16.xx for room snack. I called and they said they'd credit my CC but only after I had insisted aggressively I had not touched the snack trays in any way.
July 31, 2012
Rated 4 out of 5 by Ashleyh48 Nice, clean hotel
Hotel room was clean, size was great. Staff was very accommodating.
July 16, 2014
Rated 5 out of 5 by PJDD Like going Home
Even for a one night stay on a quick trip to Seattle from Vancouver, when I pull up and the valet takes my car I always feel like I'm is a super-friendly safe and comforting environment - like going home! Sheraton knows the true meaning of hospitality and guest services.
November 4, 2013
Rated 2 out of 5 by Conbobby This Hotel lacked Hot Water
During my 4-day stay, the water in my room never got past tepid. Showering was uncomfortable, and shaving was near impossible -- I had to boil water in the coffee maker. I complained 3 times and got answers like "the engineers are working on it" or "let me check into that"
December 2, 2011
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 5 out of 5 by Jaypiddy Love the Club Lounge
We stayed at the Sheraton last weekend and stayed on the Club level for the first time. The food was very fresh for both apps and breakfast. I would recommend it for anyone traveling with kids and family. It's a great value.
January 29, 2014
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 4 out of 5 by CJ26 The amenities were good. Loved free internet access in lobby.
We like the pool area (but not big enough to accommodate a large group and other families at the same time. The workout facilities were great. The internet access and computers in the lobby were a great plus.
July 14, 2014
Rated 5 out of 5 by lejb44 great location
Great location and very good service.Front Desk very polite and accomodating. All of my requests were promptly attended to. Concierge was very helpful and informative.All in all a very good experience.Would definitely recommend.
April 18, 2013
Rated 5 out of 5 by Sheronc Excellent Customer Service and accomodations
Sheraton in Seattle is our #1 choice when staying in Seattle. Great customer service, atmosphere and great location to all our downtown must see attractions.
July 14, 2014
Rated 5 out of 5 by Marcy22 best fitness center/pool
Very impressed with the beautiful fitness center & pool at the top of building. Gorgeous view of Seattle. Thick large swim towels handy. Wish they had a shower however, but overall it was great. Machines were modern/top notch
June 28, 2013
Rated 5 out of 5 by RegAUS49 Old property but great service
I'll give you full marks for my stay, during a 5 night conference. All my meals were at the Sheraton and the food was excellent. My room was great having everything I needed. Hotel staff were friendly and very efficient.
October 21, 2013
Rated 4 out of 5 by sounders Executuve Lounge
The cofee was GOOD! Been a while since I'd been in the Lounge, and don't remember seeing a computer terminal & printer being avalable for guest use. Also, some hot entrees for for Sunday Breakfast would have ben nice.
July 17, 2013
Rated 5 out of 5 by PVHAMS Another Great Stay
I stay frequently for Business and this Hotel continues to meet my needs.
July 15, 2014