Rated 5 out of 5 by BD1305 Hotel Stay
The hotel stay was great. i enjoyed the comfort of the room and the view from the window. Everything was in perfect working order.
June 16, 2014
Rated 5 out of 5 by Kath50 Great family weekend
We booked two adjoining rooms for a family gathering in Seattle.The hotel was great, beds really comfortable for a much needed nights sleep after walking the flower show which was conveniently located in the adjacent Convention Center. The hotel had everything we needed and was centrally located to restaurants, shopping and Pike Market.
February 24, 2013
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 5 out of 5 by Mohave Prime location and nice clean rooms
You are within walking distance to all the great things that Downtown Seattle has to offer. The hotel has a beautiful lobby area and nice workout / pool facilities. Our room was so clean and comfortable that the kids wanted to just stay and hang out there! We plan to visit Seattle at least 3 times a year and will stay here everytime.
July 10, 2012
Rated 5 out of 5 by foreversunshine Over the top service!!!
Some girlfriends and I came into town for one of our birthdays...The lovely folks at the Seattle Sheraton went above and beyond to make our stay extra special...I will always choose them first the next time I stay in Seattle. Just cant say enough how great our weekend was and alot of that was the customer service at the Sheraton!!!!
May 15, 2012
Rated 3 out of 5 by Marie71 Seattle in April
The hotel is pretty average. I was there for a conference and was charged a very high room rate. The room and amenities were definitely not worth the rate. The room was small, no refrigerator/microwave, or ipod dock--which are small things I expect for the price. It would be nice to have machines on the floors to get beverages.
April 25, 2013
Rated 5 out of 5 by BLC101 Two Towers
Hotel give me a room in Union tower, But, Fitness center and Lounge were at the Pike side, it was inconvenience to walk back and forward, after the work out with wet cloth. I would have asked for Pike side if front desk had advice me of the fact. But, overall it was very nice hotel and friendly. Thank you for wonderful stay.
November 8, 2012
Rated 4 out of 5 by dabaum77 Good place to stay for conference
I stayed here while attending a conference and the location was fantastic, right across the street from the convention center. The workout facilities were amazing and the coffee shop in the lobby was open very early, which worked out well for me. I liked the option to skip maid service for a $5 food and drink voucher.
I was not overly impressed with the chair provided for the desk in the room. The desk was nice and large, but the chair was not a true office chair and felt like it was taken from one of their ballrooms...not comfortable for long-term sitting and working. Also, the standing closet was designed in such a way that one could not hang a pair of pants completely unfolded. Any long items would brush the floor. I was a single guest in the room and was provided with 2 large bath towels, which felt like they really only wanted to provide the bare minimum.
Check in and check out went relatively smoothly. I did not really interact with other staff members.
May 11, 2012
Rated 5 out of 5 by Beth70 Delightful Holiday Experience
We have stayed in various Sheraton Hotels and well as the Westin. This experience in downtown Seattle was one of the best. The staff was courteous and welcoming. Even thought it was a busy time just before Christmas, we never felt rushed. The lounge was a plus that was beyond expectations. We definiely want to stay again.
December 22, 2011
Rated 4 out of 5 by Tom2014i Hotel Staff is the best
staff was very friendly and eager to help. Rooms were clean and plenty of work space.
June 16, 2014
Rated 5 out of 5 by VancouverGolfer Now I remember why I stay here
The Sheraton Seattle has it all: location, amenities, service and quality. Situated in downtown Seattle, you can literally walk (or run if you're into that) to all of the major attractions. The Fitness Centre and Pool are great and the views from the 35th floor are breathtaking. The staff are courteous and SPG members are treated especially well. Overall the quality of stay was fantastic.
June 9, 2014
Rated 5 out of 5 by Jaypiddy Love the Club Lounge
We stayed at the Sheraton last weekend and stayed on the Club level for the first time. The food was very fresh for both apps and breakfast. I would recommend it for anyone traveling with kids and family. It's a great value.
January 29, 2014
Rated 2 out of 5 by Jen44 Very Disappointed
We were at the Sheraton, not of our choice, but it was mandated for the function that my son was a part of that being Regional NW ACDA. (a youth choir event) Our room was old and out dated and not the quality of any of the other rooms that fellow participants were staying in (remodled and up to date) yet we paid the same rate. The fan in the restroom did not work so every time we showered we had to deal with the "steam issue" and the towel rack with the bath towels actually hung IN the shower. The grime on the light fixtures was so thick that the first two times we showered it actually sluffed off onto the counter top. The first night of our arrival, I asked for the wet bar to be emptied as my son is Autistic and we bring his food with us. We needed the refrigerator for parishables. When I called down and asked for it to be emptied, I was told they would gladly do it for a $30 to $50 fee. When I again emphasized the reason we needed it emptied, the hotel complied emphasizing that there would not be a fee. Upon checkout I again spoke to the SPG person checking us out and was again assured that there would not be a charge. Received my final "personal folio" today and guess what...not only is there a charge but it is a $189 charge. I have called and been assured that it will be refunded to my card in 5-7 days. This is the first time I have stayed at a Sheraton and will most likely be the last unless I have no other choice. Very disappointed.
March 18, 2014
Rated 2 out of 5 by warren Bell men were no where to be found
The valet was excellent during to checkout. The luggage, however, was stored away and there was no one to get my luggage. The bell desk was empty and only one person was at the reception desk who was swamped.
Had to wait for 30 minutes before the manager came out to help. Almost missed my flight
January 4, 2012
Rated 1 out of 5 by notimpressed123 service stinks
Bad choice. Had a early check in for noon and when Ishowed up @ 2:30 the room was still not ready and I was not called until 4 pm to check in.
Also - check out was @ 11 yet Ihad three people come knocking on my door and asking me when I was leaving between 1030 and 10 45.
Never stay hre again.
May 23, 2012
Rated 5 out of 5 by CKGr exceeded my expectations
Hotel was lovely. Rooms were clean, comfortable and well appointed. Bathrooms were a bit outdated.
June 15, 2014
Rated 5 out of 5 by PJDD Like going Home
Even for a one night stay on a quick trip to Seattle from Vancouver, when I pull up and the valet takes my car I always feel like I'm is a super-friendly safe and comforting environment - like going home! Sheraton knows the true meaning of hospitality and guest services.
November 4, 2013
Rated 5 out of 5 by Dillie Great Stay
This is a lovely downtown Seattle hotel convenient to many attractions, shopping and restaurants. The rooms are very nice and beds are great. Nice fitness center. Staff was very helpful but concierge explanation of bus schedule was confusing. Would definitely return to this hotel.
July 28, 2012
Rated 4 out of 5 by MScottW2012 Average Hotel. Clean. Erroroneously Charged.
Rather average hotel. Room and facilities were clean. After I had left I got an updated bill with an erroroneous charge for $16.xx for room snack. I called and they said they'd credit my CC but only after I had insisted aggressively I had not touched the snack trays in any way.
July 31, 2012
Rated 2 out of 5 by Conbobby This Hotel lacked Hot Water
During my 4-day stay, the water in my room never got past tepid. Showering was uncomfortable, and shaving was near impossible -- I had to boil water in the coffee maker. I complained 3 times and got answers like "the engineers are working on it" or "let me check into that"
December 2, 2011
Rated 5 out of 5 by Gregory2014 Excellent Customer Service
I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room.
June 7, 2014
Rated 5 out of 5 by RegAUS49 Old property but great service
I'll give you full marks for my stay, during a 5 night conference. All my meals were at the Sheraton and the food was excellent. My room was great having everything I needed. Hotel staff were friendly and very efficient.
October 21, 2013
Rated 5 out of 5 by lejb44 great location
Great location and very good service.Front Desk very polite and accomodating. All of my requests were promptly attended to. Concierge was very helpful and informative.All in all a very good experience.Would definitely recommend.
April 18, 2013
Rated 5 out of 5 by Marcy22 best fitness center/pool
Very impressed with the beautiful fitness center & pool at the top of building. Gorgeous view of Seattle. Thick large swim towels handy. Wish they had a shower however, but overall it was great. Machines were modern/top notch
June 28, 2013
Rated 4 out of 5 by SNLW Top notch, but...
This is a high quality hotel. However, staff responsiveness is not the best. We called two days in a row to complain about our room air conditioning not working with no response. Only the third day, when we complained again, did we get a response that "yes, there's a problem". We did not want to change to another room (too complicated to pack and unpack) so they gave us a $100 credit. Very reasonable -- but still, no reason for a 2 day delay in responding and/or fixing a serious issue. Otherwise, a really excellent hotel.
May 26, 2014
Rated 4 out of 5 by sounders Executuve Lounge
The cofee was GOOD! Been a while since I'd been in the Lounge, and don't remember seeing a computer terminal & printer being avalable for guest use. Also, some hot entrees for for Sunday Breakfast would have ben nice.
July 17, 2013
Rated 5 out of 5 by GoVikes Love the Hotel
The hotel was awesome. The staff was great to us and the location was perfect. My only issue was the black lace thong that was on the back cushion of the couch. It was not mine. Needless to say it was gross.
May 28, 2013
Rated 5 out of 5 by EngineerMike Enjoyed My Stay
Nice, friendly, clean hotel - would absolutely stay there again. Only complaint is that I ordered a burger medium well at the bar lounge one night...and it came back medium with juicy red center. That's my only complaint...so..that's minor. It was a pleasure staying at the Seattle Sheraton.
June 10, 2014
Rated 5 out of 5 by Chris1984 Great except for a few structural things
It was a noisy conference weekend but we could never hear the other rooms. Finally a hotel that recognized the need for thick walls. The only downsides were that the quality of the conditioner provided was terrible. My hair felt lifeless. Also, the mini-fridge does not have a freezer portion. Next time they are replacing those, it would be great to have a small freezer portion. Also, there needs to be stairs going from the third to the fourth floors. The elevators got backed up terribly when panels were released.
May 27, 2014
Rated 5 out of 5 by JasmineWang9669 This hotel has the best food and great customer service
The food here is absolutely delicious, beautiful and very fresh. Spare ribs, fish and shrimps are cooked tender and juicy with different sauces that just enhance the natural flavor of the meat or seafood. Salad has a wide variety and is as fresh as directly from the garden. Oh, the desert is an absolute necessity: its soft sweetness brings everything to a perfect circle. The service is prompt and friendly. Everyone wears a smile and is willing to go the extra mile to help. I feel very welcomed and taken good care of. I have definitely had a great experience and will share it with friends and families with a passion.
April 15, 2014