Rated 4 out of 5 by N5toy Good location
Hotel is in a good location for seeing the sights of London and for shopping. Opposite green park so my room which was a junior suite had a lovely view. We were able to walk to Harrods quite easily and down to Buckingham Palace. But also easy to get busses and tube to all over like Oxford street or the South Bank sights. Hotel is decorated in traditional old English style and my bed was very comfortable. Breakfast was good quite a selection. No club room or other facility for platinum members. No fancy extras you get what you pay for and is ideal when you intend to be out and about alot and is cheaper than its partner hotels. So good value generally.
May 18, 2013
Rated 3 out of 5 by Pflowen Great location-not 5 star!
My wife and I stayed in this hotel for 2 nights. I have always been impressed with the hotels in the spg chain. This hotel is rich with history, but unfortunately the hotel really shows the age. The lobby/loungue area is very nice but the hotel rooms are very plain and lack charm. As a gold member we were upgraded into a delux room, however, based on the room we got I would hate to see what the basic room is like. Despite this I would recommend this hotel but by no means would I ever say its 5 stars. If you booked it with a rating of 3 stars you would be happy with the room since you would not be expecting what every other 5 star spg hotel offers.
May 5, 2013
Rated 1 out of 5 by FFGeek13 Better Maintenance Needed
This hotel has the markings of a hotel that used to be really great, but has fallen into disrepair and is riding on location alone now, especially given the rates. The facilities are outdated, and staff somewhat standoffish. Definitely not going out of their way to help you on your stay. Standing out the most are the maintenance aspects, chipped paint, non-functioning international outlets in rooms, cracks in the tiles in bathroom, etc.
May 18, 2013
Rated 5 out of 5 by Cr11 Very nice Hotel
We stayed at the Hotel the first time and it will not be the last.
We had a nice room for three guests and it was big and nice.
Some guest say it is old but I guess it depends how you look at it. I think it is old English Charme.
We loved the Hotel and would especialy like to thank Richard, Ricky and Antonio for their extensive help.
We had a great vacation and will be back.
May 8, 2013
Rated 4 out of 5 by Travel2013 The Green Initiative
I agree with not replacing towels everyday. Most of us don't need that, and it's nice to have to option to keep the hotel and think we are doing something good for the planet. But even after we read the flyer twice, we didn't realize that by going green, no staff would enter our room....not to make the bed, not to get rid of the trash. That experience took away our enjoyment of the beautiful room, as we would have had to take our own trash out in order to keep our towels for the day. It made us feel like they used people's environmental awareness to cut back on the most basic service of a hotel.
April 30, 2013
Rated 3 out of 5 by CinnabarJ Great location,but facilities need updating
Great location. Concierge & bell staff very helpful. Check in problematic:I dropped off my wife with luggage to check us in while I was dropping off a rental car. Check was refused till I was back because reservation was in my name, even though my wife had her identification with her. Room was small room,bathroom poor . Ceiling light flickered on and off, and we had to turn it off. Room was supposed to have an extra bed. Called staff to request it. Someone showed up and said room was too small for one,even though reservation was for 3 people. I went down to speak to front desk and were told, a bed will be put in and the other staff was wrong.This was no 5 star facility!
May 11, 2013
Rated 3 out of 5 by Ztbaba London Visit
Location was perfect. Staff was not particularly attentive. No SPG recognition was made. In addition, we were celebrating our anniversary for which zero recognition was also made. We asked for assistance with internet set up and were automatically charged for 24 hours of service. Overall we still had a wonderful trip and hotel was sufficient.
May 17, 2013
Rated 2 out of 5 by Irene Disappointing
First, the entrance to the hotel, on a side alley, was most underwhelming, to say the least. The room was adequate in size, but sorely in need of updating. It was a challenge to figure out where and how everything worked. I had to call the desk to find out where the hair dryer was...in the closet! And, there isn't even a plug in the bathroom to use the hair dryer! The only redeeming feature to the room was the quality of the bed, and the bath towels. And, the one redeeming feature to the hotel itself is it's location, and the entrance to the hotel from Piccadilly Road....it is a lovely lounge and bar area.
May 10, 2013