Rated 1 out of 5 by Charlene28 I would not recommend this hotel
We arrived at the hotel at 4 and the room was not ready. We were on the Concerige level and there was nothing available in the early or late evening
As a Gold member I was extremely surprised and disappointed. I and have stayed at another downtown hotel the previous 4 years for the Flower Show. I will be returning to their next year
April 1, 2014
Rated 4 out of 5 by MidAtlantic Great reception event
Our group's welcome reception was terrific! The staff were great from beginning to end, the food was quite good, and everything went very well.
March 31, 2014
Rated 5 out of 5 by PW982 Great Staff
We had a wonderful stay at the Sheraton this weekend. Beds are extremely comfy. The service was awesome. From the bellmen who hailed our cabs, to Nicole and Peter whose outstanding service in the lounge was appreciated, to Mary who took care of our concierge needs! These wonderful people helped to make our stay spectacular.
March 31, 2014
Rated 4 out of 5 by Shuttle Great location, good lobby bar.
Checking in was a joy with Hamid and Mousaab working at the desk. After a long trip in they both made us feel like we belonged in the hotel. They gave us great recommendations for a night out and checked us in so quickly so we could see the city.
March 30, 2014
Rated 5 out of 5 by colin5 Jason at front desk
Jason is Excellent! He gave us top notch service. Because of him we will be back. Very helpful kind and caring. He took the time to explain everything in detail.
March 30, 2014
Rated 2 out of 5 by JBx2 Amenities & Cleanliness
Although I was there for a four day conference and my room was rather clean, I only had 3 hangers in my closet, which meant I had to lay my clothes all over my room to keep them from wrinkling, as I needed them for each day of work. I was also not pleased with all the dirt and dust outside my room from what looked to be some construction taking place somewhere on my floor. The mess began to reach my front door of my room, which looked pretty trashy. One other thing I was not aware of with this particular hotel, is that it was pet friendly. Many times with my stay, I heard a dog barking in my hallway or in the lobby. I can tell you that this will have an impact on future bookings as I, nor my family are not pet lovers and my kids are afraid of dogs. Thanks for you time.
March 26, 2014
Rated 4 out of 5 by Oliver41 Nice conference facility
The facility is good for large conferences. There is adequate space and a good set up. It is easy to reach from the airport using a local shuttle service. The guest rooms are comfortable. The hotel hallways didn't appear to be vacuumed daily.
March 26, 2014
Rated 4 out of 5 by JMMCK Great Hotel and Staff
Great Hotel and Staff; however, the hotel is due for renovations. The carpeting is deplorable and overun with snags and bulking mounds in the hallways and inside the rooms. Management needs to do a thorough walk-thru and make improvements.
March 26, 2014
Rated 1 out of 5 by Bren12 Worst Sheraton Experience
I used my points for a one night stay at this Philadelphia, PA Sherton and I am a gold member which they acknowledged by upgrading me to a junior suite. That was great until I got to the floor that the room was on and it was really dirty. Then I get to my room and the smell of smoke was so overwhelming that it gave me and my girlfriend a headache. This is supposed to be a non-smoking hotel. To make matters worse, we called down to the front desk twice to let them know that our room smelled like cigarettes but I guess it wasn't important to them because no hotel attendant showed up to fix the issue. So after 30 minute I went to the front desk and had the room changed. Then they downgraded me to a regular room that the TV wasn't even working in. I have stayed at plenty of Sheraton's and this was the worst hotel experience ever. I can guarantee that I will not be staying in this Sheraton ever again.
March 24, 2014
Rated 3 out of 5 by AJC1973 Not the cleanest
Room had trash from last person left. Paint peeling. Carpet doesn't reach the wall. Bathtub doesn't drain (everytime I have stayed here). Fitness center nice but way too hot. Almost too warm to tolerate. Lobby restaurant and bar decent. Overall a subpar stay.
March 24, 2014
Rated 2 out of 5 by Marie0918 Very Dated
This hotel is very dated and needs to be renovated badly. The hotel room door was flimsy and didn't seem secure to me. The linens were clean and a little worn. Everything in the room was dated with the exception of the flat screen tv which makes it feel a little dirty to me. You can't tell if something is dirty or just old. I will not stay here on return trips until it's renovated and hopefully that's soon! I love the spg brands.
March 20, 2014
Rated 4 out of 5 by Bkbroome Meets needs for biz travel
This hotel has a good location and a great fitness center. It also really needs updating. The hallways have bad lighting, old looking brown wallpaper, etc., the Club Lounge is small and gets crowded.
All in all, it's fine if not fancy but i have two complaints. First of all housekeeping left only decaf coffee packets in my room. Secondly, i absolutely HATE the follow up call from room service. Please don't bother me 90 minutes after my meal! If there had been any problems i would have contacted them. I order room service usually because i have work to do and i do not appreciate the interruption.
March 18, 2014
Rated 4 out of 5 by Sandybeach14 Great Staff
Pleasantly surprised how gracious your staff are. Check in was great with Avril. Francis the bellman noticed we were standing and waiting to speak to the concierge. He jumped right in and offered his assistance which WOWED me. All the employees that we came into contact with were personable. Thank you!
March 17, 2014
Rated 4 out of 5 by JMMCK This Hotel is dated but needs improvements
I like the staff at this location. The concierge at this location is amazing. Mary, without a doubt, is the absolute best! She is friendly, helpful and will do whatever necessary to help a traveler with his/her needs. I believe this location needs cosmetic improvements and updating; however, I will come back again and again to stay here because of Mary.
The restaurant/bar inside lacks good service. I found several nights it was hard to get recognized for service and there seems to be a issue with servers having a sense of urgency. Needs major overhaul and improvement! Management take note!
March 15, 2014
Rated 5 out of 5 by Gemini20 The staff at this hotel were friendly
I am a resident of Philadelphia and had a teacher's conference to attend. I decided to treat myself to an overnight stay and glad it did. What I noticed throughout my stay was how friendly and accommodating the staff was. No matter where I was whether elevator or walking the halls..they always greeted me with a hello and a smile. They made me feel welcomed and that was what will bring me back. THe only complaint I had was the food at the luncheon but not sure if that was what conference provided or the PFT conference had outsourced?? Anyway, I would come back if just for another weekend get-a-way.
March 9, 2014
Rated 5 out of 5 by Purrkins Staff was very helpful
I really enjoyed my stay in Philadelphia because of the staff and my room in the hotel. when I had a problem with the constant sound of music from the room next door (which wasn't that loud just annoying when trying to sleep) the assistant manager fix it right away and gave me a coupon for breakfast for my inconvenience.
March 5, 2014
Rated 4 out of 5 by mooseman Great Location
This hotel is in a great location, just a little of of city hall.
The hotel elevators are quick, the staff is friendly and courteous and willing to help.
The room I stayed in could have been a little cleaner. There was some kind of blue sill string (I think) on the ceiling and there was only half a roll of toilet paper left in the room.
March 3, 2014
Rated 1 out of 5 by FilthAbounds Not a Fan
Traveling every week, I found this hotel to be one of the dirtiest I have ever stayed in. I found the prior guests hand written vacation schedule on a napkin on top of the bath mat. In addition, the towels were worn and falling apart. Carpet was extremely dirty throughout the hotel. Clearly this room and hotel need cleaning and updating. VERY DISAPPOINTING. I would not recommend nor would I stay at this hotel in the future.
March 1, 2014
Rated 2 out of 5 by CsquaredV EXPENSIVE
I feel like this hotel is VERY expensive especially given the time of year. Refrigerator and Wi-Fi access in the room costs Extra, parking is $20 per day, and the hotel is nothing extraordinary. I use the hotel because of the convenience to the conference, but if I was visiting the city for another reason, I would not stay here.
February 24, 2014
Rated 5 out of 5 by JillyVa Great staff!
I thoroughly enjoy staying at your hotel. One of your managers, Peter, is EXCELLENT! Personable, helpful, friendly - I can't say enough about him! Although I was disappointed that the concierge lounge only offered breakfast on weekends, Elsie Riddick (I think was her last name) was also EXCELLENT. She was helpful and when a coffee situation needed fixing - she fixed it! Thank you to both of these employees for making me smile and being so kind!
February 24, 2014
Rated 3 out of 5 by HotelPhilly No sleep
I was there this past weekend for a long and exhausting fitness conference. Saturday night next to our room with a group of men that would not be quiet -- talking, partying, etc. We called to front desk many times, security did come and talk to them, but after they left, they continued. We were not able to sleep. The walls are thin as paper and heard everything. Not an enjoyable weekend.
February 24, 2014
Rated 3 out of 5 by natie00 disappointed
when checked into our room we found the bathroom to be filthy. Big strands of hair were hanging from the bathroom door knob as well as hair on the floor and in the bathtub (appeared to be"private area" hair) there were no washclothes the toilet paper holder fell off the wall the first time we used it. trashcans had no linings (bags?) However guest services were prompt when asked to fix the problems
February 19, 2014
Rated 3 out of 5 by Evang5210 Housekeeping issues but comfortable hotel
My check in experience was great. Front desk staff were accomodating to my request for a room away fromt he elevators. Upon arrival and inspection of my room, I discovered the bed skirts were dirty on both beds. I reported this to the housekeeping supervisor. She asked, if I wanted the skirts changed or my room changed? I opted for the room change. The selection of food choices on the buffet needs an overhaul.
February 18, 2014
Rated 4 out of 5 by LLLLLLLL I really enjoyed my view..
of the cilty at night from the 19th floor. The lobby was cold and somewhat unwelcoming. All the staff was nice and eager to please.
February 18, 2014
Rated 4 out of 5 by JoeAgo Family Fun
Good location close to museums. Pool is nice distraction for the kids. My son was locked out of his room due to a door malfunction. Service was dispatched quickly to work on the door. Only suggestion is to extend hours of starbucks stand.
February 17, 2014
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 5 out of 5 by NYTraveler123 A pleasant stay
I have stayed at this hotel more than once and as always to be expected, the staff was very accomodating, the rooms clean, and as a starwood member have always been upgraded at no additional cost.
Always a pleasant experience
February 13, 2014
Rated 5 out of 5 by ffera F Fera
The staff was extremely friendly and helpful
February 10, 2014
Rated 4 out of 5 by Freud1 A great refuge in a storm
This hotel was a great refuge in a bad storm. We found a clean modern comfortable room with unexpected thoughtful touches such as a curved shower curtain rod so that the curtain doesn't stick to you while showering,and coffee and tea in the room. The staff was extremely solicitous and helpful. Only complaint is that the underground garage had puddles of water and floor wan not too clean.
February 8, 2014
Rated 2 out of 5 by madw A couple of things
The hallways in the hotel were smelly, first of animals, and secondly urine.
the room service was tardy
the room was not cleaned the 1st day, till a call was placed.
February 7, 2014