Rated 4 out of 5 by dw00600 Phenomenal Staff and good exercise room
This is a good hotel and I was pleased to discover a REAL exercise room with machines and weights, not simply a few pieces of cardio equipment.
But it is the staff that makes the difference! When I checked in, they took the time (never felt rushed) to answer every question, point out every benefit, and went a few extra steps in setting up WiFi and such.
Anytime I needed something from housekeeping, it was there quickly.
When I needed to depart, the concierge printed out my boarding pass!
Solid hotel with great staff!
January 20, 2014
Rated 5 out of 5 by BeatArmy Excellent rooms
The hotel staff and facility was great, however the food service was lacking. The restaurant was closed. It was Saturday night of the Army Navy football game and all rooms were occupied, yet the only dining option waves food from the lobby bar. The restaurant tenant having vacated could not be helped but opening the Terrace Grill for the evening would seem to have been practical and helpful. We have stayed in the hotel for 9 Army Navy games and enjoyed it, we will make reservations for 2015 when the game returns to Philly. Beat Army!
December 17, 2013
Rated 5 out of 5 by TLHDWAY Thank you to the staff
I wanted to write this review specifically because of the assistance I received from our waitress Amanda who was working in the Lobby Lounge the evening of October the 10th, 2012. My business partner and I were looking for a great steakhouse to eat at. We asked for her opinion, as both of us have never visited Philadelphia before. She not only gave us recommendations but also made reservations for us and told us that transportation was available right outside at the bell hop stand. She went above and beyond her call of duty. Thanks very much.
October 15, 2012
Rated 2 out of 5 by BobbyG This hotel was a great disappointment to us
We had stayed in this hotel in years past. However, this time was very disappointing. The hotel was dirty. We had to change our rooms twice since the ceilings in the bathrooms were seriously damaged from water leakage. Once we changed rooms, we were charged a higher rate and had to bring the overcharge to the staff's attention before it was corrected. The hallways were not vacuumed during our entire stay and were filthy. We were very disappointed and are now looking for an alternate place to stay during our visit to Philadelphia next month.
September 3, 2012
Rated 5 out of 5 by PW982 Great Staff
We had a wonderful stay at the Sheraton this weekend. Beds are extremely comfy. The service was awesome. From the bellmen who hailed our cabs, to Nicole and Peter whose outstanding service in the lounge was appreciated, to Mary who took care of our concierge needs! These wonderful people helped to make our stay spectacular.
March 31, 2014
Rated 3 out of 5 by RunMary Philly Marathon
I booked 4 rooms 8 months before race. When we arrived the lobby was packed with people and luggage. The check in line was long and we heard numerous people complaining. When we tried to check-in we were told our rooms were not ready and they could not tell us when they would be ready. They had suggested they could move some of us to a different Sheraton by bus. We had a friend that was able to get a room, so we all left our things in her room and went out. We received a call about 5:45pm that are rooms were now ready.
My four rooms were on different floors of the hotel, 4th, 7th, 14th and 20th. The hotel had a "young" convention booked. The hotel was extremely noisy. I needed to go into the hallway twice after 11pm to ask for quiet. Not a pleasant stay
November 24, 2013
Rated 2 out of 5 by mryanaz Wait for the refurbish to complete
I heard late night construction and trucks dropping off supplies at night. Not a restful night. The lack of food service past 11:00pm is a crime against business travelers. I arrived @ 11:30pm after an airline delay and found myself having to scrounge through local pizza shops and Chinese food shops that woudl deliver late. No room service. During the day, food service was limited to the lounge and its very limited menu. The fitness center was great but the rest of the hotel was very low budget -- not a fair exchange for the room rate.
September 24, 2012
Rated 3 out of 5 by CanuckTraveler I'd stay here again
I just spent 3 night at the Sheraton Philly and overall enjoyed my stay. Location was good for driving as most of my meetings were outside the downtown area. Highway is right there. As a Platinum I was upgraded to a suite with was very nice and comfortable.
I found the Club Lounge to lack good options and the gym wasnt great. The $38 for parking is very expensive but there are special spots for Platinum members (not that there is anything stopping non-platinums from parking there)
Staff was good and took care of anything I asked for.
March 15, 2012
Rated 2 out of 5 by Jill6 disappointed
I was disappointed overall in my stay at the Sheraton. I was in town for a conference being held in the hotel, but it seemed that the staff of the hotel were not prepared for the number of guests who were attending the conference. it took over 2 hours to check in (after standard check in time) to get a room upon arrival (despite being in the waiting area with an infant, who clearly needed to get into the room). also, service in the restaurant was inconsistent at best. the "salad bar" special at the restaurant for the conference was grossly understaffed and underprepared (not enough food for everyone, took over 10 minutes to bring out new plates when they ran out, etc.). staff in the restaurant (with a few exceptions) were slow, unresponsive, and impolite.
May 6, 2013
Rated 2 out of 5 by RAY12346 Little attention to detail
Check in was fine. When I got to my room I got a nice whiff of tobacco smoke smell, which I'm allergic to. I called the customer service line and was transferred to the front desk, and was put on hold. I was hoping to change rooms before I got unpacked. About 3 minutes later the phone just hung up. I called customer service again, waited about 10 minutes, then just hung up and gave up. About 30 minutes later, a guy showed up and squirted some Fabreeze around the room. The handle in the shower didn't work well, one of the bathrooms on the mezzanie level had no toilet paper. Some of the juices and food trays ran out for the breakfasts of the meetings. I just felt like these were some basic operational details that a high-quality business hotel should get right.
November 3, 2013
Rated 3 out of 5 by FamilyMan Great location - but cleanliness leaves MUCH to be desired
My family and I came to stay here over the President's Day weekend to view the sights.
First, the Good:
Great location - we had stunning views of the Philladelphia Museum of Art and we easily walked to Chinatown, Rittenhouse Square and the shopping along Walnut and Chestnut streets.
Hotel was very disappointing in terms of the usual Sheraton 'hardware'. By that I mean that the facilties were average (the pool seemed dirty to me) and the gym was overrun by unaccompanied children abusing the hi-tech equipment.
The downright Ugly:
The rooms (we had 2 connecting rooms) were FILTY. Not just a little dirty. We did not switch on our air conditioning unit the entire 3 night stay as there was a layer of dust, food particles and other unknown substances in plain sight on the grille. It made us worry about the rest of the room's cleanliness.
Despite 3 phone calls to guest services and 1 talk with the front desk officer, nothing was done about it during our stay.
Furthermore, on a separate note, we had an incident at the hotel where our 2 year old son fell off the desk chair and split the front of his head open. When I rushed down to the front desk there was only one staff on duty and, despite seeing my son with blood gushing out of his head, did not reach out to assist us. Instead, I had to interrupt her discussion with a guest and ask where the nearest ER was. She did not know and had to refer to a colleague by phone. Luckily it was not far and my son was stitched up and is fine.
All this is certainly NOT indicative of the standards of service afforded at the Sheraton usually. All round it was disappointing stay and I only recommend the hotel because of the location.
February 29, 2012
Rated 4 out of 5 by SBS726 Met Our Needs
My friend and I came to Philly for the weekend from Connecticut and were looking for a hotel in a good location and that would fit within our budget. I was very happy with this hotel, but when we got back to our room on the first night from a day walking around the cold city, it took a very long time for the room to warm up. We called the front desk and they said a mechanic was going to come up to fix it, but a mechanic never showed up. We had to keep the thermostat around 82 for it to feel like 70.
January 22, 2014
Rated 1 out of 5 by Frederick58 Would not stay here again.
I can not begin to express my disappointment with this stay. The paint was peeling from the walls. The door would not close completely. Air conditioning didn't work. I had to travel over three floors to get ice. This was quite a task since the entire stay at least one third of the elevators were out of service. I definitely expected much better of the Sheraton name. When I shared my complaints with the staff, their response was, "Oh sorry to hear that, have a great day." No attempts to correct or acknowledge the deficiencies.
September 3, 2013
Rated 5 out of 5 by Bloomsberry Week Stay 5 stars
Good club room
Good room upgrade
Close by pubs & sights ect.
April 8, 2014
Rated 4 out of 5 by UniversityTraveler Good consistent level of service
This property is a little dated, but was clean and well maintained. All staff were helpful, friendly and professional. Location is great.
April 6, 2014
Rated 3 out of 5 by johnd1958 HVAC issues
The blower was quite loud; resulting in our turning it off overnight and inconsistent temps. Advised agent and received the standard - sorry that happened.
April 5, 2014
Rated 3 out of 5 by Marlon1Disappointments Rooms let me down...
To start the carpet in room 335 has began to buckcle right in the center location of the floor… if not address soon it will become a tripping hazard. The bathroom tub walls had not been cleaned in weeks… you could seen water stains completely to the ceiling. There was no comfort with sleeping… none of the double bed had any support or the pillows. I was up most of the night trying to find a posistion I could sleep in (not good for the back). The only good experience was there was a party the night we stayed.
December 31, 2013
Rated 2 out of 5 by Smith88 I understand why this is called the "Sceraton"
Not only are the rooms in need of a serious face lift, but I and my coworkers always have issues with room cleanliness. I always find foreign hairs nestled between the sheets and the comforters. Coworkers have found hair, food, and bodily fluid on various stays. My sheets were never changed, though I called guest services and specifically requested it. I know some places are 'going green' and so they only do it if requested, but even that didn't work. They should make available a card to place on your bed for fresh linens.
February 2, 2013
Rated 4 out of 5 by Shuttle Great location, good lobby bar.
Checking in was a joy with Hamid and Mousaab working at the desk. After a long trip in they both made us feel like we belonged in the hotel. They gave us great recommendations for a night out and checked us in so quickly so we could see the city.
March 30, 2014
Rated 5 out of 5 by JillyVa Great staff!
I thoroughly enjoy staying at your hotel. One of your managers, Peter, is EXCELLENT! Personable, helpful, friendly - I can't say enough about him! Although I was disappointed that the concierge lounge only offered breakfast on weekends, Elsie Riddick (I think was her last name) was also EXCELLENT. She was helpful and when a coffee situation needed fixing - she fixed it! Thank you to both of these employees for making me smile and being so kind!
February 24, 2014
Rated 2 out of 5 by BizzTraveler2013 Not Acceptable For Business Traveler
My king room was ill equipped for a business traveler. There was no arm chair in which to sit and read, leaving the only option of sitting at a desk or laying in bed. There wasn't even a pin or pad by the phone. Light bunt out by bed. Bedding was shoddy, not even a bed skirt and I could see the bottom of the mattress (a piece of the plastic trim was even laying on the floor below in plain view. I complained to on-site management and was told that the room is 'Up to the Starwood Specs." If that's the case, then the specs need to be revisited. I booked the hotel because of a conference and decided to stay simply because of access to conference and difficulty in switching hotels. Otherwise, I would have checked out immediately upon seeing the room. TOTALLY disappointed.
October 6, 2013
Rated 2 out of 5 by Donian ALARM!
Disappointing. 1st thing I noticed was the hallways were not very clean. Rooms were small and would have preferred queen beds to the double beds. On the last night of our stay at almost 1AM, the emergency alarm went off. It was loud and continued for 15 minutes. We didn't know what to do because the alarm stated it was "investigating the situation". After I called the front desk, all they told me was there was nothing to worry about. No info was given until the alarm stopped ringing. The kids were scared, it ruined our final nights stay and were all very tired and weary the next and final day in Philly. No explanation or compensation offered to us by the hotel. Shouldn't have to share these negative stories about our vacation to friends and family when we returned.
July 1, 2012
Rated 4 out of 5 by Ray1958 Pleasant
very thoughtful staff and appreciative. I attended a nursing conferance and the food was good and plentiful.
April 4, 2014
Rated 2 out of 5 by Business Staff not helpful at all
Concierge and check in staff and service is great however, there is an error on my receipt and your accounting staff (Phillip) was not very helpful at all. Our organization travels a lot and because of this experience we will not be utilizing Sheraton Hotels in the future. Our organization also refers alot of candidates from out of state to lodging in our area and we will not be recommending any more clients to Sheraton Hotels. Your organization really needs some professional development on customer services skills.
March 7, 2013
Rated 4 out of 5 by Oliver41 Nice conference facility
The facility is good for large conferences. There is adequate space and a good set up. It is easy to reach from the airport using a local shuttle service. The guest rooms are comfortable. The hotel hallways didn't appear to be vacuumed daily.
March 26, 2014
Rated 4 out of 5 by MidAtlantic Great reception event
Our group's welcome reception was terrific! The staff were great from beginning to end, the food was quite good, and everything went very well.
March 31, 2014
Rated 3 out of 5 by Steph1972 Will not stay again
Stayed three nights on business. Had to move rooms three times in the first night. The first room, on the 6th floor had no hot water due to a hotel issue. (This room was horrible, so I was glad to move...carpets were stained and old.) Second room had soaking wet carpet in half of the room. I ended up staying in the third room because I was tired of moving, but it turned out to have no working electrical outlets in more than half of the room. Hotel was old and in need to updates.
January 16, 2014
Rated 5 out of 5 by colin5 Jason at front desk
Jason is Excellent! He gave us top notch service. Because of him we will be back. Very helpful kind and caring. He took the time to explain everything in detail.
March 30, 2014
Rated 5 out of 5 by Bilal05022013 Staff makes a difference
I have been staying at the Downtown Sheraton for over an year now and have booked up for the next year with the same. I think most of the similarly ranked hotel would offer very similar facilities and club membership awards are also very similar. What makes a difference is the customer service. If I feel I am treated better here than other hotels, I'd never want to change my hotel. I have this experience over and over at Downtown Sheraton where the management has hired great staff. Last week, I was looking for change in dollar bills when I asked Mr. Tarek S. and he went out of the ways to get me the tip money I was looking for. Every time I even pass by Mr. Tarek greets me with my name and I feel I am treated special here. I thank the hotel management for hiring such great staff.
May 2, 2013
Rated 5 out of 5 by JT77 Everything but WiFi
This is a really nice hotel. I've stayed here several times with conferences. The place is clean and the staff is very friendly. My only complaint is that you have to pay for WiFi. With the rooms being the price they are, you would think they could include WiFi. They obviously have the capability to do it.
That's it. Everything was great except having to pay for WiFi - which I refuse to do. Everyone I was with refused to do so too. So I can't think they're making any money by charging for it.
December 8, 2013