Rated 4 out of 5 by kay44 Great Location!
Hotel location cannot be beat, close to so many different subway lines and easy walking all around. Check in was easy. The concierge was not very switched on. The bar service did not meet my expectations, one bartender that took 20 minutes to make 2 martinis! And was not outgoing at all in trying to alleviate our wait!
February 15, 2013
Rated 3 out of 5 by Paul341 What a great staff
From the first Doorman who met us at the curb to the last one who put us into the cab that took us away, what a fine crew at this hotel. Everyone that you encountered gave you a smile and a cheery greeting. Everyone asked if there was anything they could do to make your stay better. I give the highest rating to these great bunch of people.
February 13, 2013
Rated 5 out of 5 by wpsmys Great NYC Tribeca Hotel
Hotel is ideally located; close to subway, restaurants, and shopping. Excellent staff who are helpful. Rooms are clean with very comfortable beds.
February 11, 2013
Rated 5 out of 5 by MelC Good location, excellent staff
We stayed here for a wedding. The location ws excellent and the staff was outstanding from the greeting and helpfulness of Michael the doorman, to the front desk, concierge and the bare tender. Rooms well well appointed and kept in excellent condition. Would definitely recomend to others.
February 10, 2013
Rated 4 out of 5 by Heather123 Great staff, great location.
We were initially disappointed, as the room was smaller than we had expected for the price. However, the room was very comfortable, so we didn't mind too much. The staff were all exceptionally helpful, friendly and welcoming, so we had a general good impression of the hotel. The location was also great, being to close to Canal St subway station, and with lots of nice restaurants and cafes nearby.
February 7, 2013
Rated 4 out of 5 by Speed542 Rooms are small but clean;
Ok rooms, comfortable but small. Gym facilities adequate but not great. Overall a good experience with the staff helpful and friendly.
February 7, 2013
Rated 4 out of 5 by Mitch75 Great deal
Great deal, great location, staff was friendly, knowledgeable and efficient.
My only complaint would be that house keeping although they cleaned the room perfectly, did not stock enough towels or even a replacement toilet paper roll for 3 days!! I had to physically walk over to the cart and steal one. Big fail on that front.
February 4, 2013
Rated 5 out of 5 by Jax09 Great Location
Very European clientele which offers a unique ambiance.
February 4, 2013
Rated 5 out of 5 by MiniMoon2013 Standing Tall in Tribeca
The first/best impression you get from the Sheraton Tribeca is its very professional and attentive front desk and guest services are. We felt like we were truly welcomed.
February 4, 2013
Rated 5 out of 5 by lobo218 Actually ate breakfast in a hotel in NYC!
We usually stay in another brand but I am an SPG platinum member so we stayed at the Shertaon Tribeca this trip. Everything was great from the minute we checked in. We were upgraded and given our choice of two rooms. We chose the club level room and really enjoyed the club more than we thought we would. The breakfast was spectacular. I have never partook of a hotel breakfast in the city before but yours was the exception - really wonderful. The staff was outgoing and friendly. The room was comfortable - could have used some drawer space, however. I would deifintely stay here agaiin.
February 4, 2013
Rated 4 out of 5 by Overnighter great choice for lower manhattan
WE found the hotel to be quite well appointed. The room was a good size, with a great view uptown. The King size bed was comfortable. The bathroom was clean, modern and had a great shower. The lobby area was very inviting.
Our decision to stay at the Sheraton TriBeCa was made at the last minute, we got a great deal, and we were quite pleasantly surprised.
ONly issue we had was the valet parking. Nice guys, very professional - but needing an hour's notice prior to needing our car was a bit ridiculous.
February 3, 2013
Rated 4 out of 5 by WilliamCO A much better visit
I have written a previous review that was not so flattering because of noise issues.
This visit I mentioned the noise issues and they offered me a quieter room. I had to sacrifice room size and it was quite cramped but the noise reduction was very welcome.
As a way of compensating me for the smaller room I was given access to the club lounge. Of course that made the visit even better.
Maria on check-in was really great and made me much more welcome than my check-in the week before. A much better experience this week.
January 31, 2013
Rated 5 out of 5 by Wicked1 Great
Great location, courteous staff, comfortable !!!
January 30, 2013
Rated 5 out of 5 by CalGoldenBear Clean, friendly, and purposeful
As a Platinum member, I am happy to receive great benefits from many Starwood properties. I was upgraded here with a wonderful suite, and felt the club lounge's breakfast was superb, featuring eggs, terrific meats and potatoes, and a superb setting with a view of much of the city and poimts West. Terrific and caring staff completed my experience. I will be back...and right soon!
January 28, 2013
Rated 5 out of 5 by Broadway21 Great stay at Sheraton Tribeca!
My daughter and I were very pleased with the friendly service we received at this hotel! The room was very comfortable, clean, quiet, and well serviced. The location was ideal for walking to great shopping (only a few blocks away to Broadway shops off Canal). A short cab ride to NYU, (could have walked if it had been nicer weather). We usually stay in Times Square, but all things considered, we would definitely stay here again.
January 27, 2013
Rated 3 out of 5 by WilliamCO Disappointing stay
Previously I had concierge lounge access at this hotel. Not this stay.
The room was extremely noise from elevator and the person next door that coughed all night for 2 nights. The door between the rooms (1913, 1915?) leaks sound really bad. I may as well have had my neighbor sitting in my room coughing. I asked to move and it seemed like they were going to do it but they seemed really put out, so I just asked for ear plugs and they did the trick. First time in over 25 years of business travel that I've used ear plugs in a room. Scheduled to stay there again next week and looking at alternatives. I really wanted this to work.
January 25, 2013
Rated 3 out of 5 by Skieso Cold draft in suits
Had to switch rooms twice due to cold draft coming from closet in the junior suites
January 24, 2013
Rated 1 out of 5 by Boss Noisey Elevator
As a longtime loyal SPG member I would expect to given a better room than one on i was given on this stay. The cardboard thin walls did nothing to soften the clanging noise of the elevator whizzing by starting at about 4am. I got about 3 and a half hours of sleep. It was too late to ask for a new room by the time a realized the situation. This is not the first time that I have been given noisey and poorly located rooms. I think SPG needs to re-evaluate their level of courtesy to SPG members in room assignments. I am begining to reconsider the value of my membership.
January 24, 2013
Rated 5 out of 5 by Carrie11 Loved it!
The staff were friendly and gave me a great upgrade. I had fruit and water waiting for my arrival with a note.
The rooms are spacious for NY and the location is great.
Can't wait to come back
January 21, 2013
Rated 5 out of 5 by MikeS11 Great location and service
I have stayed at this hotel for both business and pleasure. It is in a fantastic location and the service is top notch. I highly recommend this hotel.
January 18, 2013
Rated 4 out of 5 by Branisav Thank you
I am writing to thank you for the lovely time we had staying at your hotel. We spend a wonderful few days in New York, using the hotel as our base of operations. While we enjoyed the whole experience, one aspect of our stay stands out even more than the rest- the attention and service we received from Eddie- the bellman. He helped us several times, always with a smile, a kind word, and a positive attitude. He and the rest of the staff made our visit even more memorable and enjoyable.
Thanks again for everything,
January 15, 2013
Rated 4 out of 5 by TheBigLuBu Really Pleasant Journey
We stayed in the Sheraton Hotel in Tribeca from 9th till 14th January 2013.
The staff was really helpful and always worried about our comfort.
There is everything you could expect in a hotel (Free Wi-Fi, Starbucks Coffee, Bar...). Too bad the internet connection is not free in our room...
The place is very well located, as you can get a lot of trains (metro) on Canal Street (Metro 1/2/3/A/C/E/J/Q) something really enjoyable when you walk a lot to visit NYC and want to come back by trains to the hotel when you are tired !
There a lot of really nice restaurants close to the hotel. Moreoever, manhattan, Tribeca, Soho, Greenwich Village are also close to the hotel so you can go everywhere you want, really shortly.
The only things we did not liked was the noise in the corridors. As we were on the 3rd floor, the HQ for elevator was close to our room and some employees forget that shouting in the corridors might be a disagreement for the customers.
We tried to ask for a room in the highest floor to get a nice view, but did not get it...
But these are just details !
We tested the room service as well, and it was perfect (even if the dinner was a bit too expansive).
We would definitely recommend this hotel if you want to visit NYC !
January 15, 2013
Rated 4 out of 5 by btravel112 Sheraton Tribeca is Great!
I stayed countless times during 2012. I never had any issues with the hotel. The one thing I would suggest during the week is that the elevators get packed around 830am. The bartenders downstairs are great. There are plenty of awesome restaurants within walking distance also.
January 15, 2013
Rated 2 out of 5 by Chris1969 Room #203
Room 203 is right next to the emergency stairwell. This is also one of rooms that has a balcony, was a very nice upgrade seeing I had my dog with me. HOWEVER, from approx 4am unitl 9am(on Sunday morning) the amount of traffic using the stairs was extremely high, AND "EVERY TIME" the door would close I would be woken up from either the closing bang of the door, or from people disrespectfully speaking loudly. What appeared to be a nice little room with a balcony ended up being the room of misery! Without exaggeration it was the door was slamming shut like every 3-5 minutes! What are all the people doing using the stairs at this time?!?! A new door closer or a new stairwell use policy needs to be implemented. I don't know how anybody could sleep through such situation. In my opinion the two rooms in this vicinity of the hotel are useless, who in the world could sleep through this?!?! It was clearly the worst night I've spent in a hotel in years! I would return, especially seeing it was somewhat affordable, and my dog was allowed, and I would certainly like to stay in one of these rooms with a balcony, buy not if i'm only gonna be able to get two hours of sleep! In the end, my evening in this room certainly made that slogan stand out, "the city that never sleeps", that was me on that Saturday-Sunday eve/morning! Too bad!
January 14, 2013
Rated 5 out of 5 by Pwprof This hotel has great service and amenities
A+. Whether we needed a great restaurant recommnedation, emergency storage, cab/car this hotel never failed. Great bar service.
January 12, 2013
Rated 4 out of 5 by LILAparis VERY GOOD LOCATION
hotel very well located, the staff is friendly and knowledgeable. Go there!
January 11, 2013
Rated 4 out of 5 by Bola11 The bed
The bed was so comfortable. Felt like a princess it was so cosy and comfortable.
January 8, 2013
Rated 5 out of 5 by Adam Nice Job!
I am a Lifetime Platinum member. I arranged for a room for my daughter and a friend. When I checked them in, they recognized me as a Lifetime Platinum member. They upgraded us to a suite. The room was ready on time and was clean. The staff was terrific. It was a really nice stay.
January 7, 2013
Rated 5 out of 5 by AdrienD Great place, wonderful people
All the staff was just perfect and was above our expectations. They fullfilled our needs and even gave us some privileges.
The bar is fine and nice and the restaurant also.
The room was nice, clean and comfortable.
The hotel in itself is well situated, in a living neighborhood, and well diserved by various metro lines.
Thanks a lot for the wonderful stay!
January 7, 2013
Rated 5 out of 5 by DublinCait Bed, shower, staff, view, location - fab!
After a week in this hotel, I decided to extend my stay and also book a return trip in March. It was my first experience of the famous Sheraton bed and omg - no hype, it was wonderful. As was the shower - very important - and the location is superb. Being on the border of Tribeca, SoHo, and Chinatown really puts you at the heart of NYC. The only less-than-great aspect of my stay was the requirement that I 'check out' and then 'check in' again in order to extend my stay. That was inconvenient and unnecessary - other hotels manage such issues without putting the guest to any inconvenience. Other than that - five stars.
January 6, 2013