Rated 3 out of 5 by MW13601 Not what I was expecting
I understand that being in the city things will be a little more expensive which it was almost $200 for a room with a queen bed. The carpet was dirty and needed stretching. The shower head leaked. Besides that I had to pay $38 for overnight parking. In order to internet service, you had to pay for a package. I can't believe that with the money paid that it would not be free. I was overall disappointed with this stay and will not stay there in the future.
September 19, 2013
Rated 2 out of 5 by kelly watch your account after you stay
The room was pretty nice and the bed was comfy. You have to watch everything you use in the room, because they will charge you for it. the internet was rediculously priced 3$/hr, the parking was also insane up to $ 44. After we stayed we had paid in cash and they still charged my card, then I had to fight to get my money back for their "mistake". If you have to stay in philly, there are plenty of other better hotels in that area with more ammenities.
March 12, 2013
Rated 2 out of 5 by OnTheRoad Good Location ....... But
Near my meeting location, but my room was below average: stained carpet, missing desk lamp, missing closet doors, half the water did not make it thru the shower head due to leaks from the tub spout and shower head adjustment knob. No housekeeping following 1st night. Desk lamp supplied and housekeeping restored after reporting to front desk, but coffee condiments not resupplied! Hotel restaurant, Phillips, had great service, dining, food, and drinks.
February 2, 2013
Rated 3 out of 5 by Bonnie Found Lacking
I made my reservation a month in advance, arrived at the hotel at 4:00 and was told my room wasn't ready. I had dinner reservations at 5:30 and needles to say this situation was very inconvenient. By 5:20 I still hadn't heard from the front desk so my waiter checked for me. The front desk said if I would take a double bed room I could have a room right away, but if I wanted the single queen it was going to take a bit longer. I was NOT a happy camper
May 2, 2013
Rated 5 out of 5 by Cate14 Even Better than Expected!
I landed with nine high school students on a Model UN Conference trip. The rates and rooms were outstanding, but the most significant impact came from the extraordinarily helpful concierge and hotel staff.
Check in and check out were easy, and reservations for lunch and dinner were made almst without our having to ask.
I could not have been more pleased.
February 3, 2014
Rated 2 out of 5 by Davepchicago Hotel needs a system and facility makeover
Basically we had mostly bad experiences.
1. Room not ready early as requested; that was ok, but then still not ready until management intervened 1 and 1/2 hours after 3:00 check in....so we waited a total of 4.5 hours.
2. bed was broke, took three tries/days, till it was fixed.
3. WIFI signals need an upgrade throughout.
4. Alright to be in construction but elevators, halls were dirty; room after we dusted ourselves with a towel had been filthy.
July 22, 2013
Rated 1 out of 5 by matt370 Just Disappointing ...
Unfortunately, the hotel/room did not meet what I expected from Sheraton ...
It was clear that the room was not very clean (stained carpet, hairdryer full of hair, stained surfaces in the room). Very noisy air-conditioning, I wish I could just open the door. Room was stuffy.
There was no Shampoo!
The sheets were very clean and high quality ... the mattress was filthy underneath.
Hallways were not clean either ... the hotel lobby was good.
September 22, 2013
Rated 4 out of 5 by SD14 Pure room was nice option
After reading many mixed reviews and complaints about cleanliness, I was hesitant to stay. But I received a quick reply to my emailed concerns from the manager, so decided to give it a try, Allergic to dust, I was happy to see the Pure Room as an option. I found everything in the room very clean. Other than a fire alarm in the middle of one night, all was quiet. Front desk staff were friendly.
January 9, 2014
Rated 2 out of 5 by Joe1354 Mediocre Hotel
I have stayed at this hotel numerous times. Unfortunately, the rates in Philadelphia are pricey. So, I end up staying here. I wish I could stay somewhere else, but as a loyal Starwood customer - have to stay here. The rooms are run down, staff has been inefficient. Inevitably, there seems to be a problem with my reservation every time I check in, as well. I hope they get their act together - as unfortunately, I'm sure I will be here again.
July 5, 2012
Rated 4 out of 5 by Bcup1022 Comfy overnight stay
This hotel is a comfy place for an overnight stay. Philips Seafood house, as well as room service offer great food choices; location is convenient to center city attractions & located across from a $5 overnight parking garage if you want to skip valet parking service. Room was clean, great flat screen tv. We have stayed here twice, & my only complaint is the noise level in the hallway gets a bit loud, but overall did not disturb my stay.
February 11, 2013
Rated 3 out of 5 by Michele80 Good Price and Location, BUT Loud AC
The hotel itself is excellent and perfect location, and excellent view from the 25th floor; However the AC is so NOISE that woke me up all night long each time it would go on. It was nice and quite when off, but it would startle me each time it come back on - so we could not sleep and we were very tired the next day to do Philly tourist stuff.
I really hope they pay close attention to this issue - other than that would be a perfect stay.
July 4, 2012
Rated 4 out of 5 by DrexelRN Great hotel for Drexel visit
Location to Drexel was even closer than imagined-1 block! Facilities were clean. Staff were helpful. I liked being able to use the complementary service to print my boarding pass. Was glad there was a starbucks in lobby, used it on the way out the door. My bed was beautiful, just wish it wasnt so firm, other than that I had a good stay. I could tell the hotel was used to business travel, the shuttle from airport and back was easy to use.
January 17, 2013
Rated 3 out of 5 by Navyfootballfan Hotel needs some updating
Lack of in-room refrigerator was a disappointment. Bathroom door was warped and rubbed against the floor, resulting in noisy door when open/close. Drawers in table holding coffer maker would not close, and remained open. There was no printed guide in room showing the TV channels, which would have been helpful. While the hotel was OK, there are probably better options in the local area. No free wi-fi in room.
December 16, 2013
Rated 4 out of 5 by James1020 Excellent central location
Stayed four nights in July 2013. Good central location. Mary in Concierge was a huge help for site seeing and dinner reservations. Room was comfortable, restaurant had excellent buffet breakfast. AC did not work upon arrival and was repaired within a couple of hours. Front desk manager called, apologized, and comped our next morning breakfast. All employees were very polite and helpful. Would definitely stay at this location again.
July 22, 2013
Rated 2 out of 5 by KMS1 Unpleasant stay
This is my first time using my preferred status and I did not see the huge benefit. The staff has an abrupt and unconcerned manner. This was my 13th day of being on the road and I did not get any comfort here. The heater in the room was loud and I did not get the feeling that anyone would care so I suffered through. The parking was way too high, and I was not automatically offered the code for the wireless of which I was entitiled.
November 19, 2012
Rated 2 out of 5 by DanB This Sheraton needs soe work
This Sheraton is the least of the one's I choose when I stay in Philly. The only thing is has for me is a good location. The hotel needs an overhaul. The carpet in the rooms need replaced/ My room had peanuts on the floor by the trash can. Even the driveway in is marked off because the curb is chipping away. This Sheraton is definitely not up to the standards of other Sheratons I stay in, and will only stay there a my last resort.
May 11, 2013
Rated 2 out of 5 by david72 disappointed
I've stayed here a couple of times and had great experiences but last time was not that great the comforter on my bed was dirty and stained the carpet was dirty the hall carpet was dirty and not vacuumed the whole time we were there the pool had some kind of slime in it and the previous guest left clothes in the dresser I did complain but I may try a different hotel next time I paid approx.$200 for the night and it wasn't worth it
April 30, 2013
Rated 3 out of 5 by Tiff72 You get what you pay for!
Chose the hotel because of the location and inexpensive rate. Location was great, but hotel was average. Parking was horrible and the cleanliness of the hallways and rooms could use some improvement. Lobby bartender Allen, was fabulous, however the bar manager (I believe his name was Jay) was rude and unfriendly. He needs to work on his attitude. The rate was affordable, which I definitely appreciate, but you get what you pay for.
March 4, 2013
Rated 1 out of 5 by CON2013 disappointing service
I arrived with 2 children and a lot of luggage at a slow time in the evening. I wasn't offered any help; the door man did open the door but that was it. We had a lot of issues with our keys not working and having to go to the desk to get them reset. Your fee for internet is outrageous, especially charging for each individual device. Staff was semi apologetic when we had significant issues with rooms not being ready for our staff.
July 26, 2013
Rated 3 out of 5 by Casey Hotel room needs updating
My wife and I stayed in room 1639. The carpet had looked dirty and had lots of stains. The mattresses needed replacing. One sunk to the center. It took 3 calls to have someone to come to fix or replace the shower lever/tap.
There was a lot of noise from the register and the street. We do not believe we got any perks with our SPG, although we got points. We thought the hotel inferior, especially when one considered the price paid.
May 28, 2013
Rated 2 out of 5 by DisappointedConfMember Construction? Rooms Need Cleaning
The hotel knew it had a large convention coming, yet they had a lot of construction and 3 of the 6 elevators were not working. If this is their idea of planning, they are sorely lacking. No restaurant available, really?
When I entered my room, it appeared to be clean, until I opened the frig and found old food in there, dirty towels in the bathroom and I don't think they know how to vaccum. Go somewhere else if you need a hotel.
July 22, 2013
Rated 4 out of 5 by Fetzka01 Good hotel for a few nights
I stayed here overnight for the Rock N Roll half marathon and a little bit of touring. The staff were very courteous and helpful and the hotel was very well located with respect to the race expo and start/finish area. It was also within easy walking district to the historic district.
The room was comfortable, a little small, but you're not in the room much anyway. We were also accommodated in our request for a late checkout.
September 16, 2013
Rated 3 out of 5 by Bailey1825 Good not great.
I stayed only 1 night because my wife was at Magee Rehab and I had to pick her up early in the morning. The Hotel was nice not great. Parking is $38 for self parking and $44 for valet. the hallways on the 7th floor where dirty, the exercise faculties had a lot of machines for a hotel. However make sure you bring you own ear buds in case you find one of the TV's that works. Also at night there was no water cups had them in the morning. They also had no disinfecting wipes to clean the equipment when you are done. They had plenty of towels and chilled wash rags. The pool area is average size, however the base of the pool was dirty and the water was chilly. The room was nice no complaints. They allowed me to check in early, and have a nice flat screen tv. Nice desk wifi is $9.95 a day. It is just a short walk to city hall and plenty of activities and restaurants.
August 9, 2013
Rated 3 out of 5 by Haykia Needs a More Thorough Cleaning
I stayed at this hotel for one night, Wednesday, December 11. I received a large conrner room which was nice. However, I wanted to heat up some water to make some tea but the coffee machine looked dusty/dirty. Also the blow dryer in the bathroom had a layer of dust on it as well. Although the rest of the room seemed fine, I wonder when was the last time someone did a thorough cleaning....
December 26, 2013
Rated 1 out of 5 by Mimi0209 Very disappointed
Room did not smell fresh and was very warm. It was adjusted to 65 degrees but the room barely stayed cool. Ironing board was broken Someone came to replace it in a reasonable time however it was with another broken ironing board. Housekeeping had to make anonther trip to our room with a working ironing board. Our SUV was dammaged in the hotel's parking garage due to a leak in the celing and rust water falling on the hood.
July 22, 2013
Rated 2 out of 5 by Dan79 Not That Happy
We were staying there for the weekend and we got back to the hotel after the Phillies game was cancelled due to rain. When we got back we called room service at 11:01pm and they couldn't bring us a piece of cake because they stopped serving at 11pm. The toilet leaked and the shower was sub par. The front desk staff was kinda rude when you asked a question. However the Housekeeper and the bellhop were very good and nice!!
July 2, 2012
Rated 4 out of 5 by JoeAgo Family Fun
Good location close to museums. Pool is nice distraction for the kids. My son was locked out of his room due to a door malfunction. Service was dispatched quickly to work on the door. Only suggestion is to extend hours of starbucks stand.
February 17, 2014
Rated 4 out of 5 by STJA Conference stay
Four concerns to an otherwise very good stay:
Not able to stop the fan in the air handling unit. Turned off the power and it still kicked in at 4 in the morning.
Elevators were really, really slow. It seemed like a limited number were actually in service. Need additional cardio machines in the fitness room. No one was using the ball and mat area.
The bathroom floor was not clean, but the rest of the room was very clean.
February 28, 2013
Rated 1 out of 5 by Kaye Additional charge
I stayed here for a conference and paid the quoted price which was also the price on my check out invoice. Twelve days later an additional charge is on my credit card that I did not authorize. When I called I was told that the original charge was incorrect and they were charging me the difference. I should have at least been notified but they just charged my card and I realized this when I looked at my card statement.
May 3, 2013
Rated 3 out of 5 by Peg1 Room amenities
I was surprised to have to pay for an in room refrigerator and that there were no in room safes. I was given the password to the hotel internet but could never get it to accept that password.
Ate in the cafe at lunch break from the seminar and that meal was less than satisfactory and the line was very slow moving and the advertised soup was gone and replaced with another type. I went out for a bite the 2nd day.
October 9, 2013