Rated 4 out of 5 by Joseph51 Great location and staff
I always enjoy staying here. The location is great and allows for an easy walk to all the central sights you want to see. The staff is always super helpful.
June 29, 2014
Rated 3 out of 5 by Graduate Graduation trip
My mom booked this hotel because they told on the phone, the hotel directly not reservations, they had shuttle service, but they did not. Front desk was not that helpful. Asked question " Im just an hourly employee", Really? Also had to call front desk 3 times before someone picked up, and then she was rude and abrupt that I was disturbing her. The rate was not cheap even with discount but yet they still charged for WiFi, at this day and age? . The lady in the gift shop was really nice and doormen.
May 18, 2013
Rated 2 out of 5 by Casey OVerall Disappointed
As a Gold member, I would have expected to receive a room with a King bed as requested. However, I first received a room with 2 double beds. After talking to a manger, he said he could get me a room with a queen bed but not a queen. The next room I received had only one double bed. I also was not asked what I would like my Gold member gift to be. I still have not received additional points as requested. I used reward points for this stay and wish I would have saved them. The stay was disappointing.
February 19, 2013
Rated 3 out of 5 by Erma Very reasonable
I was in town for business and looking for a less expensive option than the conference hotel that I could walk to and from, have meals with local flavor along the way and see the city. It just so happens the conference was at another Sheraton about 1.5 miles away. It worked out great.
One "bad seed" experience - all staff were pleasant and accommodating except the person at the bell stand Saturday night. I asked what the best way to get to the conference hotel was and he was rude in his response.
October 16, 2013
Rated 4 out of 5 by ARK74 great service, wish the room had a fridge
The hotel was almost perfect. the staff, especially Mary at the concierge desk, was amazing. She greeted my family upon check-in, and remembered my children's names for our entire stay. She always greeted us with a smile and helpful attitude. The hotel is in a perfect location, close to anything you want to see in Philly, and reasonably priced. The only complaint is that our room did not have a mini-fridge, a necessity when travelling with children. I will definitely stay here again when in town.
September 16, 2013
Rated 3 out of 5 by Rosa01 It's okay but a fire alarm went off
The hotel is kind of old or not renovated. I was in a conference and the hotel had a lot of miss-communication. Furthermore,at 5am the fire alarm went off and they kept saying" stay in the room" for 20 mins!
June 25, 2014
Rated 4 out of 5 by Exeter2000 Great Stay and value
This was the second time I stay at the Sheraton PHL. Although the lobby and exterior are going through renovations, the nice rooms and great beds more than make up for that inconvenience.
I must mention staff member Lorraine who called our room to see if we needed anything in particular, and asked me to advise her in the future of my future stays to help me with my room preferences or special requests. Great service from her part. The buffet breakfast is complete and service polite and friendly.
October 11, 2012
Rated 5 out of 5 by KateSS Met most of my needs
I loved the bed and most of the room facilities. No way to keep AC blower from blowing into the curtain, which is inefficient. The handling of the conference was excellent. (I was only a participant.)
June 25, 2014
Rated 5 out of 5 by JT77 Everything but WiFi
This is a really nice hotel. I've stayed here several times with conferences. The place is clean and the staff is very friendly. My only complaint is that you have to pay for WiFi. With the rooms being the price they are, you would think they could include WiFi. They obviously have the capability to do it.
That's it. Everything was great except having to pay for WiFi - which I refuse to do. Everyone I was with refused to do so too. So I can't think they're making any money by charging for it.
December 8, 2013
Rated 4 out of 5 by March013 NO MORE FREE PARKING
Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me!
June 25, 2014
Rated 5 out of 5 by Sandy46 Home away from Home!
Comfortable rooms, clean, thoughtful care during our stay. .... Just like being at "grandma's house" !!!
June 30, 2014
Rated 2 out of 5 by NHLDraft2014 Sheraton Downtown Philly
We stayed at this hotel for the NHL 2014 draft. It was very disappointing for a Sheraton. Rooms were large however it was difficult to sleep as the air conditioner went off and on all night long, room was either hot or cold and every time the a/c came on there was a loud click. The 2nd room we had wasn't cleaned on the Saturday when we returned after being gone from 12:00 noon until 9:30 pm. Front desk was unfriendly. Had the buffet breakfast, the food was good, but it was expensive and the café closed at 11:00 am daily - this seemed very strange as the hotel was full and the lobby was very busy with people looking for lunch on Thursday, Friday and Saturday. Lounge did serve food however the menu was limited and the wait for service was long. Staff seemed to be caught unaware of the crowd that was there for the draft and a wedding on the Friday. They kept saying that due to the people everything would be delayed including the rooms for check-in and the food. Young gentleman at the Valet Parking was great to deal with, but he was actually the only friendly one, wish we had got his name on Thursday when we arrived. Very disappointed in cleanliness of hotel and overall feel. It is a worn out hotel that doesn't deserve the Sheraton flag.
July 1, 2014
Rated 2 out of 5 by Wheeler Mediocre
The air conditioning was satisfactory.
TV, every time I turned it on I had to move the volume up. When I changed channels the volume frequently went down to inaudible. There was no list of channels in the room. When I asked for one I was given a photocopied list with several numbers too faint to read.
The food was below average.
June 10, 2014
Rated 1 out of 5 by NOTHAPPY98 billing
screwed up my bill, charged me and my work, when work was paying for it
June 30, 2014
Rated 3 out of 5 by DMB41 Too noisy
The hallway was dirty and too dark. The paint in the bathroom and closets were dirty and peeling. My room was at the end of the hallway and I can hear doors to rooms banging. Front desk person was very nice and courteous. I never signed the agreement of the rates for the 3 days I stayed there. When I checked out, the receipt was not available either and was told it will be emailed. I've stayed in other Sheraton hotels in the past and this location is sub-par compared to the other places.
June 17, 2013
Rated 1 out of 5 by patr This hotel was terrible
Rude front desk staff. rooms not ready on time. Room smelled like a wet dog
June 29, 2014
Rated 5 out of 5 by bf707 comfortable and convenient
I was very impressed with the layout of the lobby and the friendliness of the staff. The room was great and the view was magnificent. Only problem was the noisy air conditioner
June 24, 2014
Rated 4 out of 5 by annieq Very comfortable room.
The room was very comfortable and clean. Wasn't sure how to control the heat; it was kind of cold - even though we keep our house pretty cool (65 degrees). Bed was yummy.
View seeing art museum was nice.
The elegant restaurant was mostly quite good.
The 2 breakfasts were not very good, especially the coffee the first morning. The bar-restaurant seemed understaffed and everything was very, very slow. The food was ok (though not really hot), but not better than that.
Everybody was nice.
February 19, 2013
Rated 2 out of 5 by Julie Poor billing procedure
My assistant took great care in calling to confirm that the faxed Credit Card Payment Authorization Form she completed for my stay would allow me to check in using our school credit card & cover room & taxes for my one night's stay. The reservationist said he didn't have any such form on file, & it was only to guarantee for late arrival anyway. Poor communication & misrepresentation. I've used this method of credit card coverage for many hotel stays but never had a mix-up like this.
February 28, 2013
Rated 3 out of 5 by Pckelkins Worst hotel
I'm not a "frequent flyer" but I do stay in hotels 20 to 30 night per year. There was dirty old soap in the shower. Dirt on floor. I would not go back to this hotel ever.
The cleaning staff was marginal. Requests were ignored. We asked for extra coffee creamer is all. Never left it. Lots of little cleanliness issues.
Loved the pillows and the mattresses were very comfortable.
Fitness center to crowded
Noise and loud people in hall in early morning. Staff did help with this one.
November 14, 2012
Rated 5 out of 5 by gao18 Excellent hotel for all purposes
I would rate 5 stars for all category if I was not happen to lost some sleep due to a fire alarm trigger by neighbor building.
June 25, 2014
Rated 4 out of 5 by Bibliopen Room 2234 - 01/11/2013 thru 01/13/2013
3rd time at this hotel. Very pleased previously. This time there were some issues. 2 lamps in the room did not work, go on. Called and waited 75 minutes for the "engineer" to show up. Changed one light bulb and ordered another lamp for the second non-functioning unit. Why didn't the previous occupants report this. In addition, the rug between the 2 beds was well worn and "bunched" up in several areas. A definite tripping hazard. Outside the room all was the usual 5 star service.
January 14, 2013
Rated 1 out of 5 by PissedoffCustomer777 Horrible Service and Knowledge
I've stayed once at the Sheraton, just this past weekend, and I will never go back to any Sheraton or any hotel in conjunction with the Sheraton again. I had a horrible time from the 40$ overnight parking, to a unsatisfactory check in, to even worse check out. Upon check in, the man at the counter took 10 minutes trying to explain why there needed to be another credit card on file for 50$ room charge that would be refunded in 5 days for incidentals, then upon check out the next day, when we paid CASH for everything, my credit card was not charged 50$ for incidentals, it was charged the entire room fee of $140, after we had paid cash. Worst of all, only getting in contact with a machine when trying to get my questions answered really set me over the edge, I will NEVER be staying at this hotel again in my life.
January 15, 2013
Rated 5 out of 5 by queenmum philadelphia treasure
we were delighted by our recent stay at the downtown location. we were able to arrange a rental car for the rest of the trip as well as get shuttle info to and from the airport by contacting the concierge before our visit. the property itself was very nice; the public areas spacious and inviting. our room was nice enough that we didn't mind spending an afternoon in when it was raining buckets. we were close to virtually everything we wanted to visit. would definitely return.
September 7, 2013
Rated 5 out of 5 by MisterAK This hotel provides outstanding all round experience and value
The Sheraton Downtown Philadelphia has been my home away from home 5 days a week for many months. Aside from the great location, i like the friendliness of the staff that begins upon arrival at check-in and lasts until I check out. The hotel has a great gym facility and pool. I always take advantage of the hotel's Green Program that gives you points or vouchers for each day you forego unnecessary and wasteful daily room cleaning service. I like the fact that because this Sheraton is very popular, one is likely to meet an eclectic mix of people, ranging from sports team members to nerdy scientists to teachers union members. Rooms are clean and very comfortable though some would benefit from new carpeting. The Concierge Lounge is one of the best I have experienced. All in all, I am very happy with this hotel and would recommend it to anyone.
April 5, 2014
Rated 5 out of 5 by JMBH Sheraton Philadelphia
The staff was wonderful and extremely helpful.
June 26, 2014
Rated 1 out of 5 by delegate very disappointing
Right from the moment we arrived this hotel started to let us down. I reserved a King many weeks prior and they did not have that available. We ended up with the smallest room in the hotel. The halls were filthy, the cleaning staff very careless. A coffee spilled, that I reported, was never cleaned up.
The gym had many broken machines, the televisions did not work. The lobby was really cold, the breakfast room was cold, the bar restaurant service was slow and careless...
December 7, 2011
Rated 5 out of 5 by RIchard50 Amazing Staff
We had an great stay. Marcus at the front desk was so friendly and went out of his way to make our stay wonderful. Our room was clean, had an excellent view of the city, and was more than comfortable. The location of the hotel is also fantastic. We had a short walk to The Franklin Institute, where we spent most of the day. We also had a fabulous dinner at Phillips on the property. The only problem we encountered was that the pool was too hot to take our child swimming.
January 22, 2013
Rated 3 out of 5 by Unhappywithservice Club lounge
The club lounge was advertised as open 24 hours, however, it did not say that there was no food, drinks or snacks, except for some sodas, water and apples. It only had breakfast each day which had very little options - cereal, some fruit, breads & yogurt. Hot eggs were only available on two of our five days at the hotel. No hot food was available on three nights of our stay. One morning we had to try three times to get a table. The cost of lounge was not worth it.
November 13, 2013
Rated 2 out of 5 by Ray20 This hotel is old and needs a lot of improvement
I expected much better from this hotel. While the room was good and I got upgraded to the club floor because I am a platinum member, the facilities were below average. The club lounge looks shabby and old. The front desk has average service, they never pick up the phone. I tried calling room service and the front desk about 5 times at night and got no response. I was in a suite on the 26th floor and had to go down twice, once because they deactivated my room key and the second time because there was a cockroach in my room! and I could not get through to anyone in Guest Services. The people at the front desk seemed almost annoyed that I had come down to tell them about this. I travel quite a bit and the other Sheratons I have been to are definitely not like this. I really hope the hotel gets the facelift it so badly needs.
July 5, 2012