Rated 4 out of 5 by nwkuo5376 Excellent location and service
Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31.
When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02).
The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter.
June 20, 2014
Rated 3 out of 5 by Vickie22 This hotel needs better staff
I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question.
March 10, 2014
Rated 4 out of 5 by anitapampers Wet floors and waited 25 minutes for security to let me in my room
I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor.
I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't.
Nice hotel in a great area, but I'd think twice before coming back
February 13, 2014
Rated 4 out of 5 by Brian1962 Great location, comfortable rooms
Love this hotel's location!
July 14, 2014
Rated 3 out of 5 by Melissa15 Conference stay
Location couldn't be beat. Desk staff were great. Hotel itself seems "tired", could use some updates. They were out of king rooms when I arrived so I had to take two doubles. Room was very small. Beds were comfortable but could not sleep because of noise all night long (maybe from the elevators going up and down, I'm not quite sure). Ice machine on my floor was missing, so I had to go to another floor for ice. Problem with a/c - even though i kept it at 65, room was very warm.
June 9, 2014
Rated 3 out of 5 by edd622 sheraton on canal
I always stay at a Sheraton , but not so sure if this one is up to the standards of the others I have stayed at, Parking is 42.00 Receptionist doesn't communicate with valet and there is no refrigerator .
July 9, 2014
Rated 5 out of 5 by JEMZ One of the best..
I've stayed at many Starwood properties over the past many years but the Sheraton New Orleans is one of the best. The facility is conveniently located and is well maintained and comfortable. What truly makes this property stand out however is it's staff. From the moment that we checked in, EVERY employee that we met went out of their way to be helpful, courteous and simply nice. Mr. Cook should certainly be proud of his team as they are making the difference. We loved our stay and cannot wait to return. Thank you Sheraton New Orleans and Mr. Cook.
April 14, 2014
Rated 4 out of 5 by Spencer1 Overall a good experience
This hotel was very convenient to most area attractions. The staff was very friendly, providing information on what to do and see. The lobby area is big yet inviting providing plenty of seating to relax and enjoy a morning coffee or an evening drink. At night, I was pleased to see security checking for room keys before entering the elevators. All in all, we had a good experience with this hotel.
June 25, 2014
Rated 5 out of 5 by eteam13 Family Weekend Getaway
This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also.
August 20, 2013
Rated 2 out of 5 by Steve51 This hotel did not meet expectations
I made my reservation at least a month in advance and when I arrived late in the afternoon, our room was not ready. We had to wait around an extra 90 minutes before we got something close to what was our preferred choice of room.
In addition, there was a power failure in the hotel which knocked out the elevator system. This resulted in long waits to get to the 36th floor.
I also thought that $42/day for parking was excessive.
June 20, 2014
Rated 5 out of 5 by jacqui708 Great location. Excellent staff service
Excellent staff service. Room was very clean. Comfortable bedding. met expectation in every way
July 11, 2014
Rated 4 out of 5 by Sml56 Nice hotel but a few things could be improved
Overall the rooms are very nice, clean, and well appointed. Two things would have made it better. I stayed in a room that had a door to the adjoining roomsonthat they could be connected together to make a suite. The door was locked since I was staying in a single suite. However, there was a gap at a
The bottom of the door that should have had sound gasketing on it. I could hear the woman's hair dryer, knocks on her door and other noise. Also the room smelled a bit musty even though it was clean. Perhaps the HVAC unit needs to be cleaned.
April 26, 2014
Rated 1 out of 5 by tommy362 Horrible Experience
I have stayed at the Sheraton previously, and this past stay would be my fourth. I have never had a problem in the past but this time was terrible. Two friends and I decided to go to New Orleans for New Years and I chose the Sheraton as our hotel of choice. We checked in on the 31st with no issues. The next day (Jan. 1st) two of us went to get lunch and my friend was still in the room when the maid came. She signed off on the “make a green choice” door tag to not clean the room for that day. When I got back to the room I called “guest services” to bring us some new towels, cups and water. I explained (and was ok with) that the maid had not cleaned the room for that particular day but asked for them to please replenish the stuff we needed. We left the room and got back around 10pm to a room with unmade beds, no new towels, water or cups. The next morning (Jan. 2nd) I called “guess services” to bring up some water bottles for us. It took them 2 hours to bring up 3 water bottles. This process continued throughout our entire stay, resulting in 4 full days without having our beds even turned down, or anything in the room replenished or cleaned.
January 5, 2014
Rated 5 out of 5 by Jagdiva65 This is a classy hotel that is in the middle of all the attractions
Hotel staff was very professional and friendly. Enjoyed the refreshments when we checked in, especially the cookies. I can't wait to return next year.
July 9, 2014
Rated 1 out of 5 by Miraclejune2013 No fridge and no microwave oven in hotel
I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel.
June 29, 2013
Rated 4 out of 5 by BIGGEL BIGG EL IN THE BIG EASY
GREAT HOTEL CLOSE TO EVERYTHING WALKING IS EASY.......BEDS ARE GREAT.....NICE PEOPLE BUT BREAKFAST IS WAY TOO HIGH......FROM LAWRENCE IN NEW YORK
July 8, 2014
Rated 3 out of 5 by AndyR Stayed here for 7 months...the good and bad
I have stayed at this Sheraton almost every week since January of 2014 and by the time my business concludes, will have stayed here over 120 nights total.
This is the nicest Starwood property in the city with the exception of the W French Quarter (which is outside my corporate rate policy). I tried the Westin for a week and the other W on Poydras for a week but found the room quality and cleanliness of both to be lacking.
This hotel is big. It has around 1,200 rooms and was hosting a large conference (or conferences) almost every week I was there.
Overall, the Sheraton is a good, comfortable hotel but is inconsistent in its service.
-The Club Lounge on 42 - The staff here is terrific. The lounge is nice and there are always great food and drink options. For breakfast, there are always hot items - oatmeal, eggs, and breakfast meat - as well as fruit, cereal, yogurt, and baked goods. In the evening they have various hors d'oeuvres. You can always pop in and grab a bottle of water or a soda.
-The Rooms - The rooms are nice overall and have been renovated fairly recently. The beds are comfortable and clean and the rooms all have great views of either the river or the French Quarter. The suites are nice as they have a kitchenette with a mini-fridge (not found in standard rooms) and a separate sitting area. My only complaint would be the TV and occasionally I'll have a bad shower.
-The Gym - Very spacious and has everything you would need. I have never been out to the pool but it looks nice enough.
-The Location - Right in the middle of the CBD and two blocks from Bourbon Street. It is convenient whether you are in town for business or pleasure.
-The Valet Service - I haven't used valet parking all that often, mostly because of the cost. While, it can take 10-15 minutes to get your car during the morning rush, this is nothing surprising. You should either call ahead or be prepared to wait that long. The valet staff is always pleasant and obviously works very hard to greet arriving guests and bring cars around.
-The Staff - Overall the staff is friendly.
-The Elevators - The hotel has two sets (low and high rise) of "smart" elevators. These elevators don't have buttons on the inside, but instead you punch your floor number in the elevator bay and are assigned to an elevator. I assume that, because of the hotel's size, this is the most efficient and expedient way of dispatching elevators to guests on various floors. It works most of the time but I have had a number of instances - especially in the evenings - when hundreds of guests who are there for a conference either all get out of a session at the same time or are all trying to meet for dinner at the same time. During these busy periods, it can take 10-15 minutes for an elevator to arrive at your floor.
-The TVs - They take a long time to turn on and change channels. The remote controls don't work very well as you have to push a button a number of times before the TV responds. This really isn't that big of a deal but it was frustrating at points this year when I was trying to rush back to the hotel to catch the end of a March Madness game or the World Cup.
-The Showers - As mentioned above, these are usually pretty good but occasionally I'll get a shower that won't stay at the same temperature. It will either get really hot or really cold and I'll spend the entire shower adjusting the knob.
-The Service - The service here can be good but is marred by inconsistency. Some of the room service items are good but I've waited upwards of 2 hours for my food at times and often there's a problem with my order (such as dressing not being on the side). I've had problems having basic toiletry items in my room at check-in and long waits to have these items sent up. I understand that this type of thing can happen in a hotel as big as this, but I've stayed here enough to see that it occurs far more often than it should. There is also pretty poor recognition of platinum status, in my opinion. I have been upgraded to a suite every now and then but I always have to ask. You might also think that there would be some recognition of someone who has stayed 100 nights at the hotel this year alone. Occasionally someone at the front desk will say "welcome back" when I check in but that's about it.
All in all, I've enjoyed my stays but am occasionally frustrated by sub-standard service.
July 22, 2014
Rated 5 out of 5 by Hector08 Hotel has good location
This hotel has good location, excellent customer service, friendly staff, and the experience overall was great.
September 3, 2013
Rated 5 out of 5 by Ashley88 GREAT EXPERIENCE!
We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again.
August 19, 2013
Rated 2 out of 5 by Mirelyme Horrible experience and clueless manager
I have stayed at this Sheraton many times over the years, but this will be my last. The hotel experienced a power problem which kncoked out the high rise elevators as well as TV service. First let me say the staff was excellent and did what they could, but mgmt made two fatal mistakes. First, the hotel did not proactively offer any guest some sort of accomodation for the tremendous inconvenience, nothing, not even a free breakfast, newspaper or cocktail. Second, the staff on duty was overwhelmend. The morning of checkout there were at least 100 people in line to check out and only TWO desk clerks. Unbelievably horrific service during an emergency event. as I said earlier, the staff was pleasant and professional at all times, but the hotel management was clueless on what they should have done to apologize for the inconvenience and make some token offer to make up for the tremendous inconvenience.
June 21, 2014
Rated 3 out of 5 by SF39 Too much construction
There was far too much construction going on to hold a conference at that time. Our meeting was on the 2nd floor the first day and there were no oeprating bathrooms. We had to go to another floor. It was hard to hear the speakers at times because of all the construction noise.
July 1, 2014
Rated 2 out of 5 by Enrique89 Nice location, needs work
The hotel is nice and fancy. It's located in an ideal spot in town. My room was dirty when I checked-in. There was dust everywhere, large stains on furniture (ketchup or blood), and a crack on the wall. I voiced these things to the staff and in my four nights nothing changed. I feel that the price was extremely high, even for the location. In the future, I will be staying at a different hotel and using the money I save for other things. The staff was responsive for all my other needs and requests, such as extra items and demagnitized cards.
March 27, 2014
Rated 5 out of 5 by Toni28 This hotel was perfect for the conference
The layout and location of the hotel worked best for this conference.
July 9, 2014
Rated 3 out of 5 by Cooper49 The elevators ruined my stay
Everything about my room seemed fine. The hotel is clean and well appointed. However, my room was (adjacent to?) (above?) (in?) an elevator shaft. The noise in my room was akin to the noise in a modern subway, whooshing, beeping, doors opening, empty tunnels. It was awful.
Beyond that, the elevators are unusual. The system for calling cars and getting to your floor is unique and slow. It does however facilitate guests talking to one another while they wait and wait.
I will pass on the opportunity to stay here again.
May 2, 2014
Rated 3 out of 5 by MrMacLeod NOt Arrived in the 21st Century
I liked this hotel very much HOWEVER I was VERY surprised I did not have free internet access in my hotel room. I had to pay?! And not even once, the service only lasted 24 hours and had to be renewed! Outrageous! I would never stay in another Sheraton hotel again for business.
June 30, 2014
Rated 5 out of 5 by Harleychick1 Essence 2014 "GREAT"!!!!
Hotel was in a great location and the service was excellent!!!!
July 8, 2014
Rated 2 out of 5 by Kelly54 Good - Needs Improvements
Overall the hotel is good. Room was clean and spacious. Towels are old with stains. Need to replace them. Toilets would not flush unless you kept holding the handle down. Air conditioner did not work well at night when sleeping. Kept shutting off, got hot and uncomfortable for sleeping.
June 29, 2014
Rated 5 out of 5 by Catrina13 Good Conference Facility/ Warm Staff
This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you!
September 23, 2013
Rated 2 out of 5 by JP1123 2014 IFT
This hotel is "tired" and in need of a physical and cultural makeover. The rooms beds are past their prime and the furnishings and decor are outdated (10th floor). The customer facing staff seems to be indifferent to hospitality and methodically goes through the check-in process.
June 29, 2014
Rated 5 out of 5 by MaxFliDDH Great Stay for Jazz Fest
The Sheraton is perfectly located near, but not in, the French Quarter, which is basically across the street. The staff is helpful, especially Mika at the club level amenities on 42. The subtle upgrades to the rooms and common areas continue to keep the Sheraton at the top of the vast hotel population in New Orleans. Jazz Fest puts a lot of demands on the hotel and it rises to the occasion in every way. This was my fourth year in a row staying at the Sheraton during Jazz Fest and I look forward to many more.
May 7, 2014