Rated 3 out of 5 by Dantheman Quality is not up to standard of location or name
I was disappointed with the quality of the hotel and the service I received as a platinum member. The front desk were not helpful and made little effort to give me a nicer room. The room itself was very disappointed and not what I expect of Starwood. In the morning, I was also interrupted twice, asking when I was checking out (even though I had a 4pm) checkout. It would take a lot for me to make this my preferred london starwood hotel again.
August 14, 2012
Rated 2 out of 5 by ski96 Will not stay here again!
I can deal with a property that needs work but I cannot accept poor service with a bad property.
Property is very dated and needs updating:
Elevator was broken every other day
Water temperature fluctuated all the time
Room furniture was extremely worn
Felt very dirty in my room
Service: My reservation check out date was incorrect and instead of helping me at the front desk they told me I could use the internet in my room to fix it online
December 12, 2011
Rated 1 out of 5 by FFGeek13 Better Maintenance Needed
This hotel has the markings of a hotel that used to be really great, but has fallen into disrepair and is riding on location alone now, especially given the rates. The facilities are outdated, and staff somewhat standoffish. Definitely not going out of their way to help you on your stay. Standing out the most are the maintenance aspects, chipped paint, non-functioning international outlets in rooms, cracks in the tiles in bathroom, etc.
May 18, 2013
Rated 2 out of 5 by Del1705 Had to ask for everything
Firstly we were left with one bar of soap for 2 people for a 3 night stay. The first night kept awake with a constant thumping. It was not until the second evening that we found out we had to ask ask for complimentary drinks eg Tea, coffee. The facillities were old and needed replacing, cost of internet, Tv, Movies etc were very expensive for the 3 days. We were very disappointed overall we expected better for something like Park Lane.
October 30, 2013
Rated 1 out of 5 by Wangs All Around Bad Hotel
I read the bad reviews on this hotel before I stayed here but gave the benefit of the doubt. However, I am sorry to say that they are all correct. The hotel is poorly managed, awkwardly laid out, old and dated and doesn't even feel like a Starwood Property. Had to wait 3.5 hours for our room which ended up being an 1.5 past 3pm check in. Were not able to sit in the lobby because there is none. Only a restaurant that is fully booked at tea time. Had to wait at least 30-40mins for ice to be delivered to the room and never received the complimentary water for being a SPG member. Gold status was never recognized and I also felt like because I used points for my stay I was frowned upon. Also, as another reviewer mentioned if you go to the gym you have to walk through the restaurant to get there. The only good thing about this hotel was that it's in London.
November 1, 2013
Rated 2 out of 5 by BLRBusinessTraveller Not Sheraton Standard
Tired and in need of renovation. Staff are helpful, but too few of them means service is slow. Booked a suite - furnishings were basic & had seen better days. Curtains didn't close by a good 8 inches & were torn, obviously nobody had bothered to check them. Moved rooms, bigger suite - similar poor standard. No tea tray, no free water. Air con didn't work. Mould around bathroom window. Breakfast was the only good thing about the stay.
November 27, 2013
Rated 3 out of 5 by SummerLove Looking forward to hotel renovations this fall
- This hotel is old and needs to be updated and refurbished. The floors are creeky and rooms are not sound proof especially without the air on. We could constantly hear the noises outside in the hall as well as doors closing.
- There is no ice machine for one to get their own ice. We had to call multiple times and wait for a long time just to get a bucket of times.
- There is not much seating in the reception area which is also quite small. So lots of people end up having to stand while waiting.
- The hotel's location is great. Close to a tube stop, picadilly circus, hyde park, and buckingham palace.
- One thing we really liked was the opportunity to forgo housekeeping for 500 spg points/day in an effort by the hotel to go green. Max days without housekeeping was 3 days.
- We were surprised to find a US 110v outlet in the room. Unfortunately it did not work.
July 9, 2014
Rated 1 out of 5 by tTANK1 Tryed to give me an inferior room
I booked this room well in advance on points. My husband and I were to have a special night in London When we were checking in the attendant said there were no upgrades available, and I said that was fine as long as we got what I booked.. We were given a very smal room with a double bed when I had booked a King size. I called down to remark this was not what I booked, and we were changed to the appropriate room. I got the impression they were trying to get one over on us. I also met another group of Americans thet they had done the same thing to but they did not get their rooms changed. SPG needs to look into this as I see it as a very serious offence, ie the customer is only given what they booked if they have the nerve to complain. I was very unhappy with them, as we have been with SPG a long time and I do not believe this is how it is or should be run.
October 20, 2012
Rated 3 out of 5 by Manju Tired hotel but good service
Good service as you would expect, but the rooms are dated. They have no Air-con built in, but to fix that they have standalone units which are vented to the window which means the secondary glazing doesn't close!! That means that summer is fixed, winter is broken!! What do we get more of? the need for air-con in summer or the need for secondary glazing to keep the heat in and the noise out for the other 11 months of the year!!
December 16, 2012
Rated 3 out of 5 by JHenley Free is not always great
booked two star points nights (24,000) and did not get value. The room was very tired, in a hidden corner on the first floor, minimal amenities tho it was supposed to be an executive upgrade. Wi-Fi was good. Breakfast for 20 pounds was ordinary little fresh fruit, very ordinary choices on the buffet
no better than a cheap airport hotel.
Ackward lobby location off a hidden back alley rather than a minor entrance on Piccadilly.
April 1, 2014
Rated 4 out of 5 by Hacksaw2375 Good Hotel, still needs some upgrades
The free standing air conditioner in the room was inadequate to cool the room. It was cooler outside than in the room and we opened the windows to cool the room but this made the room more noisy.
The water in the bathroom needs improvement,a temperature regulated fixture is really needed to prevent scalding, we had to be very careful to set the cold water on full and turn on the hot water just enough to make it comfortable.
September 24, 2012
Rated 4 out of 5 by Joan59 Great stay at the Sheraton Park Lane
All the staff that we came into contact with or required assistance from were extremely professional, competent and recognized our needs immediately and responded appropriately. They're friendly and kind. Staying at the Sheraton Park Lane is always comfortable. The location is hard to beat, the rooms are comfortable and clean and the atmosphere in the hotel itself is relaxing.
September 8, 2014
Rated 4 out of 5 by HELNIC very nice hotel
An old but very nice hotel! We stayed here for 3 nights. Ask for a room with AC, our room didn´t have that but after complaining they arranged a fan instead, worked just fine!
If you only coming for shopping at Oxford street the htl might be a little far away (20 min walk) but ut it´s only 15 min walk to Harrods and 5-10 min to Buckingham Palace.
I strongly recommend having dinner or afternoon tea at the hotel lounge!!
April 27, 2013
Rated 2 out of 5 by KL2012 Needs Improvement
Second stay in 6 months because it is the corporate hotel. Front desk staff could do with more smile and warm. Both time was told it is fully booked so did not get upgrades. Room is clean nice but lack temperature control, sinks was rusty and I do not understand why there are no toothbrushes in the toilets? The hallway creaks when you walk and it is not nice when you return late as you do not want to disturb others.
June 18, 2012
Rated 5 out of 5 by Meier2014 History and charm
The hotel was a bit dated but still had the charm of being there back in it's day of glamour. We were fortunate enough to had a room that looked out towards the Embassy and the park. The windows are double pained so you can't hear the traffic. Bathrooms were nice but be careful on the slick marble floors and the booday (why they have these, I can't imagine). Overall a great location and a positive experience.
June 22, 2014
Rated 1 out of 5 by Gordon Convenient But Tired
The property is very tired and in need of a major remodeling. While a bargain for using SPG points, rooms and common area facilities are extremely old and not very clean. Service is very inconsistent, with some staff offering outstanding service and others best suited for another profession. The GM was very responsive to a complaint but is nevertheless tasked with guiding a badly damaged ship into port for repairs.
September 11, 2013
Rated 4 out of 5 by Dave621 American Traveller
Overall, we found the hotel to be quite nice. It is in an excellent area and the staff is excellent in all respects. Our room was quite large and had all of the amenities which we needed.
There were a few drawbacks. The bathrooms are quite antiquated with only one small sink and no counter space. The shower had good water pressure but the overall space is very tight and at times I felt like an acrobat while trying to shower. We also had hoped for a better view than the building next store.
Finally, and this one bugged us because it's so easily correctable, the only way to get ice was by calling room service. This is quite petty for a major hotel chain. The heavy daily charge to use the internet seems like gouging, especially when smaller, less expensive hotels provide it as a free service.
The plusses outweighed the minuses, however, so we would probably stay here again.
September 14, 2012
Rated 5 out of 5 by petertom3 Always welcome
Not often that I stay in London but the staff at the Park Lane Sheraton always remember me and give me great service.
November 5, 2014
Rated 5 out of 5 by London2013 Excellent stay and excellent service!
I had a wonderful stay at the Park Lane Hotel, which was a surprise for my wife.
The room was great, and very spacious, and the staff were very very helpful in assisting with my efforts for surprise - From the waiters in the bar, the concierge, and restaurant gave me fantastic treatment, and made sure we were looked after!
What a great stay, and I am certainly in the good books with the wife!
Thanks very much!
February 18, 2013
Rated 1 out of 5 by GN2013 Significantly below my expectations
After a 10-hour flight, I was hoping to go to my hotel, sleep and recover energies. Unfortunately, my room was not ready, so needed to wait for more than 2 hours. Then, the room was VERY small and had an odd smell. The faucets at the bath didn't work and the shower was broken. Finally, the hotel staff didn't seem to care. I will never go back to this hotel and would never recommend it to my family and friends.
April 18, 2013
Rated 1 out of 5 by KDM1966 Dated and inattentive
My room was very dated in décor, had an old TV and even tea and coffee had to be ordered - don't see many hotels that don't provide this in the room. In the bathroom the toilet had a wooden seat and that just seems wrong to me for a hotel. The staff were very slow and at times inattentive. I spent 15 minutes waiting for someone to come and see me and take an order. For the price I paid I expected a lot better.
May 11, 2013
Rated 5 out of 5 by WendyS A London Experience
Beautiful architecture from London buildings at their best.
The staff are some of the friendliest of any hotel (a feature of Sheraton Hotels around the world in my experience).
After a hard day in Bond Street we were ready for bed to watch The Voice at 7pm and ordered room service. Second to none! Beautifully served and we giggled like children and will go to bed early next time just for the same experience.
April 30, 2013
Rated 1 out of 5 by alex56 welcome in the hotel was very poor
I was immidiately feeling un-corfortable - I have been asked to paid in advance for all my stayng. Never happen before.
I have been promised to get a room upgrade as soon as was avalilable: no upgrade >no answer
I was charged of the breakfast while I was told that was for free for two of us. I had to make escalation to get it..
I was really un happy and it wasone of the few stay I am doing with my family :-(
May 20, 2013
Rated 3 out of 5 by TPGRN331 Great Location, A little Dated
My partner and I have been planning a bucket list trip to London for about a year. We knew we were going to stay on points and picked the Park Lane due to its modest 12K points a night stay, and GREAT LOCATION. I will confess, the review made me weary before we checked in - but dont let them deter you.
Our room was clean and functional, and SMALL (but thats Europe) (had a standard king room). Considering we spent most of the day out and about it was not a problem. There were areas that were worn in the bathroom.
We were recognized as Gold members at check in and received free internet for the stay, was not offered a room upgrade, but this never happens, even in the states.
I recommend having drinks at the bar (they make an excellent martini), dinner at citrus was yummy.
I have seen other reviews that say this property is getting an upgrade in Sept. I hope they keep the Victorian charm.
July 12, 2014
Rated 2 out of 5 by FrqTravel This hotel needs improvement
This hotel is in a great location, however does not offer the amenities as expected. There is no coffee machine or iron in the rooms, and the staff does not respond timely. Outlets are minimal and at inconvenient places. Checkin times can go well past 3pm, we could not get a room until 6pm. The rooms need major upgrading as the thermostat would not work properly and the room was extremely stuffy and hot.
May 5, 2014
Rated 1 out of 5 by zin1009 Horrible experience
The Park Line is no longer a good place for business trips. Too noisy when events are organized downstairs as this old venue is absolutely not soundproof and that happened twice during the week I spent there.
While being a regular and what I thought was a good customer of the Sheraton Park Lane, I am not happy with the new positioning of the hotel, and will avoid going there after this terrible experience.
November 3, 2013
Rated 2 out of 5 by spg123 This hotel needs renovation
Staff was very nice and helpful and provided me with everything I asked for, although they did not ask me how my stay was (since I had a few improvement comments)
Bathrooms are very very old as well as old fashioned, paint has disappeared in some places and is bladdering in others, mirror with black spots, flush was not working
The rest of the hotel is also old ( pattern on the carpet has become invisible)
June 18, 2012
Rated 2 out of 5 by Robin18 Antiquated bathroom and heating/aircon
The bathroom was very tired. Fittings were ancient and clunky. Bath plug hole (?) was rusty. Using the mixer tap resulted in scalding hot or freezing cold shower. Bathroom door would not stay shut on it's own. Towel rail was on full blast and could not be turned off, making the room uncomfortably hot. The "aircon" was an old stand alone feature. Too noisy to use.
Would I pay £200+ to stay here ? No way.
December 2, 2013
Rated 5 out of 5 by chooch Heart of London
This hotel was right in the heart of London. We were able to walk to many parks, restaurants, even Buckingham Palace. The concierge was a great help in guiding us to things we needed and wanted. The view from our room was lacking, we overlooked a roof top, and faced another building. The room had kind of an old world charm about it, which was nice because it did NOT feel like a cookie cutter hotel room.
May 19, 2012
Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
January 22, 2013