Rated 5 out of 5 by LOUi3 Overall Experience
Great location, nice lobby and wonderful sleeping accomodations
November 14, 2012
Rated 5 out of 5 by Helen81 The hotel was very appealing
The room was very clean-the bed was comfortable
November 13, 2012
Rated 1 out of 5 by NYBeela First and Last Time
I don't even know where to begin so I'll start with getting out of my taxi. There was one other guest who was being taken care of by the valet, which left two staff standing outside chatting while I struggled to get through the door with my luggage. The door is not automatic and I had to pull it open. Had it been a push to open, it would have been fine. After I dropped my one suitcase and almost fell over the other to get through the door, one staff member asked if I needed help. Seriously?
I don't expect to be treated any differently than other guests because I have Platinum status, however, at least treat me with the same courtesy a human being deserves. No greeting, just a look and a "I need to see your ID." I asked if there was an upgrade available, as that is a benefit of the SPG program and was told there wasn't due to a wedding, which was understandable. The Preferred/Platinum staff did not tell me where the Club Lounge was located, the hours, or explain any other "perks".
The numbering of the hotel was very odd. I know how to count, I know my numbers, and all I can say is that they need to renumber or color code or something so they don't see wandering guests looking all confused. The room I was in was in the very very back, in a tiny wing. It was a large room with comfortable beds, and clean. The heating/cooling was terrible and made a lot of noise every time the AC or heating kicked in or was adjusted.
Each time I called the front desk, the staff sounded like I was interrupting their time on Facebook or something. I had simple questions which I could not find the answers, therefore the call to the front desk and concierge, such as "Are local calls included?", "Is the complimentary breakfast in the Club Lounge or the restaurant?", "Is there a shuttle to the airport?" etc. It did not matter who answered the phone. Even when I went to ask in person, it was the same attitude.
I had a late check out for 4:00 pm, however when I came back from exploring around 1:00, found my key wouldn't work. It was a bit annoying to walk all the way to my room to find out, walk all the way back to the front desk, then go back up again. Yes, exercise is good and I'm not lazy, but still...an annoyance.
The location was a redeeming quality, as well as the housekeeping staff who were very friendly.
I will not stay here again, unless the management retrains their staff. Customer service is what ruined my stay.
November 13, 2012
Rated 2 out of 5 by BG00 Room problem
My room (4083) was overall OK. But, the bath tub had an obvious hole in it! The fitness center had several broken treadmills.
November 13, 2012
Rated 5 out of 5 by Ken04 A great experience
This was my first time staying at this hotel. I was attending a wedding nearby. The check-in was completed quickly and the staff very friendly. I attended a breakfast the following day at the hotel and besides the delicious food, the service was exceptional. I definitely want to stay at The Sheraton Society Hill again.
November 13, 2012
Rated 5 out of 5 by chasaruba3 Close to everything you need to see
This hotel is within walking distance to historical Philly. We stepped out the door onto cobblestone streets into history: Franklin, George Washington, the Liberty Bell, all within a short walk The satff was great, especially the valet who was extremely helpful..
November 12, 2012
Rated 1 out of 5 by BRENDA907 NOT A PLEASANT EXPERIENCE
I WAS NOT IMPRESSED WITH THIS HOTEL AT ALL. FROM THE VERY NOISY HALLWAYS IN THE MIDDLE OF THE NIGHT, WHILE TRYING TO GET SOME SLEEP, TO THE EXESSIVE PARKING CHARGES WHICH WE WERE NOT INFORMED OF. I WAS NOT INFORMED OF THE CHARGE WHILE BOOKING THE ROOM, OR AFTER CHECKING OUT. I WAS TOLD BY ANOTHER FRIEND WHO CHECKED OUT BEFORE ME. AFTER I DID NOT SEE A PARKING CHARGE ON MY FINAL BILL, I INQUIRED ABOUT IT. I WAS THEN TOLD YES, SURE, THERE IS PARKING CHARGE, SO SINCE I PUT MY ROOM ON MY CREDIT CARD, THEY WOULD HAVE JUST ADDED THE CHARGES AFTER I LEFT, WHICH I FEEL IS DECEPTIVE. I WOULD HAVE THOUGHT MY FINAL BILL WAS WHAT WAS ON THE PAPER IN MY HAND, NOT $40.00 MORE THAN THAT.
November 12, 2012
Rated 4 out of 5 by FCity1 Enjoyed my stay
The room was comfortable and clean.
The only downside was the absence of refrigeration. I have a medical condition that requires me to keep some meds in a cool, but not freezing, place. It would have been more comforting not to use ice.
I expect to return to other Starwood facilities.
November 10, 2012
Rated 4 out of 5 by Johng629 This hotel was excellent!!
We schedule an after Wedding breakfast the next day and the head waiter did not usher my guest to the special room they set aside and they are charging me for more guest that ate breakfast .Imagine,there were an estimated 60 people staying at the hotel and they are charging me for 80 people. I would like to know where the other people came from. Perhaps they did not check who were the wedding guest?
November 8, 2012
Rated 4 out of 5 by PhillyLove1020 Wedding Night Hotel
My now husband and I were married in old city and selected the Society Hill Sheraton as our gathering place after the wedding and wedding night location. The bar Taste, connected the the hotel, was a lot of fun and accommodating to our large group and the hotel services themselves were fantastic. The rooms were comfortable and clean, while coordinating the event the hotel's employees were responsive, quick, and friendly. I would definitely stay here again and recommend the experience to others.
November 4, 2012
Rated 3 out of 5 by TbMj Hurricane
We recently stayed during Hurricane Sandy. We arrived prior to the Hurricane and had to extend our stay longer because of the hurricane. The rooms were very nice, but did lack a microwave or a refrigerator. Our room was in the very corner of the hotel so it was a long walk to the only elevator. If you are a tourist and want to be near Independence Hall... this hotel is within walking distance. We were from out of town and was hoping to be accommodated because of the Hurricane and wasn't.
November 3, 2012
Rated 5 out of 5 by chrissyrainbow Hurricane Sandy
We had just returned from a vacation to Niagara Falls where we stayed at Sheraton on the Falls in Canada. Upon return we were evacuated from our home on a Barrier Island during Hurricane Sandy. We needed to relocate quickly, the reservationist found us a great room at a great price. Everyone at the hotel was more than accomodating. Having access to the Starwood Club room was a big bonus since all nearby restaurants were closed. The staff and general manager all made themselves known to us and were very friendly and sympathetic to everyones situation. Almost all of the guests were evacuees.
November 2, 2012
Rated 5 out of 5 by Phili1sttimer Staff was terrific at this hotel.
Location and the availability of an offered special were the reasons we decided to try this property. We were very happy with the location...only a few blocks from Independence Mall. It is in a quieter area than some of the other conveniently located hotels, too, which we found pleasant. The gentleman who checked us in at the desk gets an A++ for professionalism, friendliness, and great service. We found the rest of the staff good too. Rooms looked very clean. I had wished there was a small fridge or microwave in the room for convenience, but the way things worked out the lack of these amenities wasn't much of an issue. I absolutely love that the property is 100% smoke free - getting stuck in a smoking room is a deal breaker for us and when all rooms are nonsmoking you don't have to worry about that happening. There was a wedding one night we were there and it was noisy...the walls seem not very soundproof and we could hear not only the wedding music into the night but clearly heard conversations of the people in the next room, but this was not enough of an issue that it would deter us staying again in the future. Overall, very happy with our choice to stay here. All properties near the historic district are expensive but this wasn't any worse than others in the area with the special they were offering. If an affordable room was available on our next trip we would stay here again in a heartbeat. Unfortunately, I have forgotten his name, but to the gentleman working the check-in desk late at night on October 24th, thank you! Your customer service skills are outstanding and contributed much to our high level of satisfaction.
October 29, 2012
Rated 3 out of 5 by Ken302 Dirty Bathroom
Dirt and hair on floor and sink in bathroom. Towels seemed old and not changed out . Actually disgusting . Other than that the restaurant is nice for a cocktail . The door staff is very understaffed for any event . It took 40 mins. to get my car from the valet. The valet is $40 for a night !!!) unreal with the cost of a night in this semi-nice hotel in a very nice area of old city Philadelphia. Bottom line, bring flip flops and your own towels for the bathroom experience.
October 29, 2012
Rated 3 out of 5 by Mcnuss Pretty Blah
Hotel is fine...that's about it. It looks like some things were recently renovated, and those areas are nice but other things were just overlooked. For example, the elevators are shabby & beat up (and smelled funny) and there is no automatic door at the front, so I had to juggle my briefcase & suitcase to even get inside. There was never a doorman to be found & I came & went several times.
The room was comfortable and about as corporate as a room could be. It had a strong chemical/detergent smell that gave me a headache. Also, each time the a/c came on, it was like someone started a jet engine.
All together, a perfectly fine stay, but nothing special.
October 28, 2012
Rated 4 out of 5 by CYLA Great location and staff
This hotel was located a few short blocks from the river and minutes from the local bar scene. The staff were dead-on when recommending places to eat or must-see places in the area. The next time I am in Philly, I will definitely be staying there.
October 27, 2012
Rated 5 out of 5 by Ed1414 Marvelous staff
The concierge, front desk, bell men, restaurant workers, and a manager were all extremely friendly and so helpful! What a remarkable group of people!
October 26, 2012
Rated 4 out of 5 by Bugs1 Liked the decor very much
Enjoyed staying at the Sheraton Society Hill very much. It is a great location. I really liked the new look of the hotel. Pictures were very nice. Mattresses were great. Enjoyed drinks in your bar.
October 24, 2012
Rated 5 out of 5 by Ramosroy Excellent
Excellent location and extremely nice ammenities
October 22, 2012
Rated 3 out of 5 by adamj ok but not great
teh staff was good but was not very helpful with directions to local landmarks. Not helpful at all with finding a restaurant in the area. The hotel dining is NOT child friendly, beware!!
October 22, 2012
Rated 4 out of 5 by Diane2012 Great location
Sheraton Society Hill is a great hotel in a great location. Staff are attentive, helpful. Food was very good.
Heating/cooling unit malfunctioned in my room. Rebuildt replacement not much better. Maintenance needs attention.
October 21, 2012
Rated 4 out of 5 by meandmore Nice place
. . .if you don't mind being a bit away from the centre of things. Clean and quiet. I wanted to have a "late" check-out (only 2 hours!) and they wouldn't/couldn't accommodate my request, which was inconvenient for me.
October 21, 2012
Rated 3 out of 5 by ConcernedGuest This hotel has problems
On the second day of my stay, the housekeeper asked me if I was checking out. I replied that I would be staying for 2 more nights. She indicated that my room was slated as a checkout on her paperwork. When I went to the front desk to address this issue and attempt to prevent the wonderful housekeeping staff from having to do additional work, the staff member was rude and snippy.
On the third day of my stay, my room became unbearable humid. I informed the front desk that I have asthma and it was very difficult to breathe in my room. I was informed that maintenance would be there to address the issue immediately. My roommate stayed in the room to await the arrival of the maintenance individual. Over an hour later, I went back to the front desk to inform them that maintenance had still not arrived. The staff was extremely apologetic for the inconvenience and contacted the individual once again. Shortly thereafter, I was informed that the problem had been fixed. In reality, it appears that the only thing the maintenance individual did to alleviate the problem was to turn the air conditioning down to 60. Raising the temperature in the room to a comfortable level, for example 70, cause the humidity issue to arise one again. Thus, in the order for me to be able to breathe while in my room, it had to be miserably cold. I was extremely disappointed in the lack of concern that was shown in addressing this complaint.
October 15, 2012
Rated 4 out of 5 by apcode123 Phily
I would stay here again
Would recommend to others
Taste was very good
October 10, 2012
Rated 5 out of 5 by jubes great weekend stay
great location, every staff person helpful and friendly, great club level lounge. thank you
October 10, 2012
Rated 3 out of 5 by Patrick45 Apology
I felt the hotel should have apologized to guests for the wedding brawl and noise created early Sunday morning, Oct 7.
October 10, 2012
Rated 5 out of 5 by Joey5000 Joan & Brade's Wedding
The facilities were in new condition and the services were wonderful. Thank you! The hospitality of the housekeeping services was also great.
October 9, 2012
Rated 4 out of 5 by lcbsjb Green offer - no towel change
Room was never cleaned or coffee replaced nor bed made. Called front desk before taking the offer, to clarify your offer of $5.00 voucher for not changing linens and towels and was told this applied only to receiving clean ones. On check out a different story.
Room would not be cleaned ,nor bed made etc. We would not have taken this. offer.
Requested robes for pool at 4 P.M. Never delivered.
Requested robes for pool at 4+P.M. -never brought. Hotel lobby, ballroom , breakfast room kept way to cold.
October 4, 2012
Rated 5 out of 5 by NewEngladerJim Society Hill Weekend getaway
Great, great location. Beautiful and safe neighborhood. Only issue was noise from a wedding under our room, but we were moved to a different room that was much quieter. Thanks! Hotel is very nice and valet parking was careful with car. Really could only suggest that you inquire about any events there before you book. Otherwise tops for looks and location. Thanks again Sheraton!
October 3, 2012
Rated 3 out of 5 by Zacnlinc Okay stay but not my idea of Society Hill treatment
Overall my stay was okay. Just ok. There was nothing special about my stay that incarento remark about other than the Happy Hour services. And even that was okay as there were way too my children and young adults abusing the free items than I cared to witness.
Good luck with getting any special Preferred treatment too. Never did I seem to be a preferred guest rather than a revenue source during my stay!
September 30, 2012