Rated 5 out of 5 by RRLew Great Experience
My wife and I stayed here last weekend and were more than satisfied with our experience. Everyone on the staff was very courteous and went out of their way to make our stay comfortable. From the woman who checked us in to the concierge to the restaurant staff- all provided great service. On-site parking was a breeze. This is the second time we have stayed at this hotel and we will definitely be back.
June 27, 2012
Rated 3 out of 5 by EAB1 Front desk staff did not recognized my Lifetime Platinum Status
At check-in I asked if I had recieved Platinum upgrade. No acknowledgement, from staff and I was assigned standard room on Starwood floor. Staff did not properly inform me that I had a second RSV booked with Cash and Points. RSV was canceled, but no mention of points. One week later I call Platinum phone # to inquire why I was charged 10,000 points. Contact was made with hotel to refund the points.
June 13, 2013
Rated 2 out of 5 by stf116 the x factor
Too many things going wrong.....Confirmed JR suite but was changed to King room upon arrival but only 2 double beds were availible by 330pm. Had to kill 2 hours walking around then was given room on 17th floor. Discounted only 20$ even though I requested and paid for a jr suite. Upon check out waited 30 minutes for elevator Sunday at 12pm only to walk 17 floors with lugguge for my Girlfriend and I.
November 14, 2012
Rated 2 out of 5 by Gregi Room was dingy and smelled of cigarette smoke.
Carpet and upholstery were dirty with obvious stains and worn areas. Entryway and bathroom smelled like cigarette smoke. To the staff's credit, they did supply an air purifier upon request, and it made a little difference, but the room overall (and the hallway) just are in need of sn update. Even with the 15% discounted rate I got for paying online upfront, this hotel room was not worth the price.
May 13, 2013
Rated 5 out of 5 by LSSS Thank you Sheraton and staff for wonderful hospitality
Three of us stayed here, and all commented on the friendly, personal attention provided by the man who checked us in on our arrival, concierge, maid, valet -- it was quite remarkable. We were given a room with a spectacular view, everything was clean and lovely. Also, every phone call regarding scheduling and rooms was handled professionally and skilfully, leaving a very first positive impression.
April 28, 2013
Rated 2 out of 5 by tcfish Not a pleasant experience
When I stepped out of the elevator, I found out this was not Starwood Preferred guest level, nor did the front desk recognized my membership status.
The alarm clock was ill set up. I didn't touch anything but the radio was turned on at mid-night, there was also an alarm at 4AM which made my mom could not sleep from then on.
I do need explanations or other type of response based on my feedback.
May 4, 2013
Rated 2 out of 5 by cdub Room Management is an issue
I had added an extra day to the front of my stay. I had so much trouble. Housekeeping thought I was checking out on multiple days. I had to get new keys 3 times. I was not able to charge a meal to my room on at least one occassion. Very frustrating. Dirty glasses stayed in my room for days. Coffee pot not cleaned or resupplied. Had to ask for a hairdryer. Worst elevators I have ever experienced.
February 28, 2013
Rated 3 out of 5 by Mike526 Great Location
I was plesantly surprised at the location and overall condition of the hotel, however was overwhelmed at the cost of a long distance call from my room. On two calls, one to my home then my wife's cell (I min each, hung up when picked up by answering machine), was $33.04. I have learned a lesson to keep my cell charged. When I did connect, 2 minute call was $19.18.... beware!
November 11, 2013
Rated 4 out of 5 by Wali Friendly and most helpful hotel
Right from the Doorman you're made to feel at home. On arrival the Doorman was able to provide change to enable me pay the Airport Shuttle. Throughout my stay the staff were most helpful and friendly and always ready to go the extra mile. At breakfast there was only bacon which I do not eat, the staff tried to find alternative to no avail. After full apologies I was given a discount.
October 7, 2013
Rated 3 out of 5 by Rubarb I listened to the elevators
I booked a "oversize" room because we were traveling with kids. First room we were given was just a regular double bed room. Hotel was nice enough to change us to a larger room, but he new room was directly next to the elevators. We listened to the elevator machinery humming up and down all night long. Next time I will try to remember not to complain when I don't get what I paid for.
September 16, 2013
Rated 4 out of 5 by MAAB limited dining, otherwise great
Location was very convenient to museums, and taxi service to the historic area was readily available. Rooms were very comfortable and clean. The hotel was excellent in every way---except for the cafe. Why does it only serve breakfast.? I would have likes some options in the hotel besides the bar and full restaurant. The cafe facilities were there, but they only served one meal--breakfast.
October 5, 2012
Rated 3 out of 5 by ONeal42 Still no incidental refund
I was there for an event and the room was fine. I liked the renovations. But I'm annoyed by the fact that I was not refunded my deposit for incidental. I left the room in great condition. Bad business .
January 28, 2014
Rated 5 out of 5 by PW982 Another Great Stay
I attended a conference at the Sheraton this weekend. The staff at the Sheraton are remarkable. They are so pleasant and helpful. Nicole was outstanding! After a long evening of meetings, it was a delight to enjoy the lounge for a while.
The concierge even remembered me from being at the Sheraton before. Unfortunately, I do not remember her name.
December 8, 2013
Rated 3 out of 5 by DrexelMom The view from the 18th floor at night is spectacular
The view from the 18th floor at night is beautiful. The bedding was extremely comfortable. What I found odd was the mixture of what can be great about a Sheraton Hotel vs. it had some contrasting features. The carpeting was a bit old, and the toilettres were lacking. The room was odd mix of old and new. Would like to see some areas upgraded. It was clean and quite, will stay there again.
August 13, 2012
Rated 2 out of 5 by SG80 dirty
This is the dirtiest Sheraton I have stayed at and the staff makes no effort to clean it either. My room was not cleaned during my stay, carpets are dirty, front desk staff is not consistent, wifi does not work in all rooms (you'll have to speak with att to resolve) and the "Guest Services" phone line is not picked up after 11 PM.
Pros - location and club loung.
May 4, 2013
Rated 4 out of 5 by Loveall Somewhathappy
I have stayed at this Sheraton for a few years, especially around the Xmas holiday. Why are there No refrigerators in the rooms. Also what is the additional $50.00 charged on my account. What is it for and why. My bill was $265.00 total, but what is the additional $50.00 for, please explain. Thank you.
January 2, 2014
Rated 2 out of 5 by Traveler Stay on April 10, 2013
I was disappointed here. Examples why;
Assigned a room that was used as a smoking room, had to change
Overcharged for room service, delivery fees were listed twice ($3 each, cost not the problem, fact that it was charged twice)
Room service food was mediocre, at best
No plastic bag in the room for dirtty laundry
Bathroom was not really clean
I won't stay at this property again
April 12, 2013
Rated 4 out of 5 by MarcosdeSa Restaurant server!
On a saturday morning ( Nov 16th ) I had breakfast at the restaurant and the server was fantastic... noticed that I was from Boston and also was in town for the Marathon he was kind, and funny . I wish I could remeber his name, but he will know that Im talking about him. Awsome! see you next year at the Philly Marathon 2014 , please make my reservation .
November 18, 2013
Rated 5 out of 5 by greg1951 Hotel has great employees
From check in to check out all employees that I had interactions with were great. The room workers were very courteous and attentive to any questions or needs I had.
The pool was very warm(hot), however as soon as I brought it to a staff member's attention it was corrected.
I will also add that the staff of SPG advise me of a promotion that greatly added to this being
October 7, 2013
Rated 5 out of 5 by ffera F Fera
The staff was extremely friendly and helpful
February 10, 2014
Rated 4 out of 5 by TPC3 Housekeeping Needs Some Work
The housekeeping staff were really not attentive to the number of towels that needed to be replaced each day of my stay. I started out with two sets of towels and as my stay progressed I was sometime left with only one set of towels. Also I was disappointed that the pool was being serviced/repaired in the middle of one of the hottest summers on record...that was a true bummer!
August 4, 2012
Rated 3 out of 5 by chitraveler2014 Small things would make a big difference
The room desperately needs more light. A floor lamp and brighter bulbs in all of the lamps would help. The heat was anemic; I kept the room at 80 degrees to get to a tolerable minimum.
January 26, 2014
Rated 5 out of 5 by gator1957 Awesome stay!
Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed.
May 18, 2013
Rated 3 out of 5 by Wallace90 Accommodations not the best
Requested two beds and at check none were available, instead we were given a suite with a King bed and a pull out sofa. My family froze in the living space as there was no heat.
January 27, 2014
Rated 1 out of 5 by WDC2013 Very Dated
This hotel is very dated. I stayed on the 21 floor and there is vomit embedded in hallway carpet and this seems to bother no one, the quality control personnel the maids that see it every day or the hotel management. The entire hotel has a dusty chipped "has been" feel about it. Great location and my room had a great view of Philly but this a hotel Sheraton has forgotten.
February 28, 2013
Rated 3 out of 5 by tamdot Souring on Sheraton
My second stay at a Sheraton in 2 weeks and I'm more disappointed. Trash from the previous occupant was in the room. I never received a bill under the door, and the video check out did not work. When I called to get a copy of the bill, the front desk didn't seem to care. I'll be thinking long and hard before staying at this Sheraton again or anything else in the chain.
July 29, 2013
Rated 1 out of 5 by LB94 Sheraton Philly
I checked in at 10 pm. I was hoping to get settled relax go to sleep and get up early and head off to my meetings. when I checked in the Remote didn't work. I called down asked for a new remote. then I flushed the toilet after just putting a tissue in it - and it flooded and flooded over the edge. I called down at about 10:20. after 30 min - I called down again to cancel anyone coming up because I needed to get to sleep. so I wasn't able to watch Tv or the news in the morning. I didn't have a working toilet at night or in the morning. and I didn't get upgraded - while I knew there were nicer rooms available. I even called Platinum concierge after I checked in to see if I could book a nicer room - and they said there were nicer rooms available.
Sheraton should remove their name from this hotel. Old dark and dirty. I'm pretty sure the beds are not sweet sleeper - but at this point - that is the least of the concerns.
February 6, 2013
Rated 3 out of 5 by GAPrincess Average Hotel
I am a frequent traveler for work and have stayed in many hotels. The Sheraton Downtown Philadelphia is in a convenient location, however, I was expecting a little more modernization in the rooms. The rooms looked outdated with the furniture and carpet and my room had a stale, musty type smell upon walking in. Please invest money in the hotel and begin room renovations.
November 25, 2012
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
December 19, 2013
Rated 3 out of 5 by SaaM Need of Updating but Excellent CS
The hotel rooms are clean and convenient, but the passage area needs updating and regular cleaning. I found this Sheraton, generally a little run down, but the customer service at the front desk, concierge, room service and guest service to be above par. It makes up for the other negative. I would recommend this hotel if the price and location fits your needs.
September 26, 2013