Rated 2 out of 5 by rrl8243 LOCATION WAS GREAT
The Hotel is under stuff big time. Service was bad, waiting to long in line to get the room, or at the restaurant. At the rooms were noisey from next doors rooms.
June 3, 2014
Rated 5 out of 5 by Ashley88 GREAT EXPERIENCE!
We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again.
August 19, 2013
Rated 3 out of 5 by Ralph53 Not bad, a few problems
In general, this was a perfectly adequate hotel for my needs. I did notice that the hallway noise was louder than I would have wanted. There was one normally trivial issue that really bothered me, and that was the terrible control system for the television. It was hard to get the buttons to respond, and the response time was so slow that it was hard to tell if it was working. Normally a trivial issue, but this was the weekend of the Final Four and my teams were playing -- thus leading to a lot of aggravation.
April 9, 2014
Rated 5 out of 5 by Catrina13 Good Conference Facility/ Warm Staff
This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you!
September 23, 2013
Rated 3 out of 5 by 49alte62 Service quality has declined since last visit
No one offered luggage assistance from the car to inside. Had to request a baggage cart to get to our room. This was the first time in more than 20 years staying at Sheraton properties around the world that I was not only not offered a complimentary upgrade but was told no when I asked. Checkout was slow with no coordination between desk and valet parking. Initial bill was incomplete and I had to remind about parking charges. This service was not what I expect from Sheraton and needs improvement.
April 14, 2014
Rated 3 out of 5 by SoCalGal59 Some good-some mediocre
My room (4024) was fine with a lovely view, but missing a picture (three were on the wall together with one obviously missing). I did the 'go green' and the housekeeper (a lovely lady from Haiti) was a gem - gave me extra coffee and cups, and was a very hard worker. I DO prefer other hotels becuse they have better lighting in the bathrooms and they provide places to HANG towels when 'going green.' There was only one hook on the door so I had to toss the bath towels I reused over the bath bar. I was uable to check out on the TV, but was able to over the phone. The exercise room was fine, pool small but nice.Making calls to reception had waits that were much too long. The wine tastings were a great bargain as was the lunch buffet. ALL staff were friendly, helpful and professional. Location great, but if I returned to NOLA I would most likely stay in another area hotel for the extra amenities and better food.
May 16, 2014
Rated 5 out of 5 by Sterno Great Hotel
Excellent location and room. Very dissappointed that there was no dinner restaurant in the hotel.
June 2, 2014
Rated 5 out of 5 by Coney9 Great downtown hotel
This Sheraton met all our expectations. We had a wonderful club level room. The hotel is a short walk to the French Quarters and quite close to everything you would like to see. The lobby is very spacious with a large bar and seating area. The cost of parking is expensive ($47.00 per day) and typical of large downtown hotels. Overall, the hotel is perfect for your visit to New Orleans.
May 14, 2014
Rated 3 out of 5 by Johnny650 Nice building, but room service issues
Room was nice, but the rover-facing windows were really dirty. Bad enough that it wasn't worth opening the shades :(
We ordered room service twice:
#1 4/17 breakfast pre-order via the door-hanger card. breakfast didn't show up on time, so we called to learn they'd never gotten our order. Offered to send up a small coffee and bowl of oatmeal for $35 (pass, thanks).
#2 4/18 early dinner order via phone call to room server. no problems, food was good and delivered on-time
April 22, 2014
Rated 4 out of 5 by proth The hotel is one of our favorite
We had a great stay except for needing to have our keys updated about 3 times. The front desk was very helpful but the fact that we had to have security let us in was really upsetting.
May 29, 2014
Rated 3 out of 5 by azcheesehead Great Location
Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory.
March 27, 2014
Rated 3 out of 5 by Debbbb51 great location - poor food
While the hotel is in an excellent location - it is truly lacking in terms of food and beverage. I arrived late and went to the bar area for food and drink as that was all that was open. I ordered an appetizer, salad and fries along with a drink. The appetizer and salad all came at the same time - when I questioned why i didn't get the salad first i was rudely told "look - this isn't a restaurant". I had to ask repeatedly for the fries which finally arrived but were horrible - i t seemed as though they ad been sitting somewhere all day long.
July 31, 2013
Rated 3 out of 5 by Doc8 Service
I felt the service was below average for a Sheraton. I called for extra towels in the evening & they never came, had to call again the next morning for them. Because we selected the Eco option, housekeeping never came once to check if we needed anything, had to call again for more shampoo, soap, coffee etc. once again it took hours after a second call to get these items. When we checked in there was a dirty wine glass on the floor of the door, no one ever came to pick it up 3 days later when I put it in the middle of the hall. Poor service.
October 2, 2013
Rated 1 out of 5 by Stephfo1 Disappointed
Where to start, I arrived Wednesday, April 23rd, to room 3024, it was very nice. I woke up the next am to two cockaroaches in my room when I got back from the gym. I called and spoke to Brandon, the supervisor who informed me he would moved me immediately and I should pack up. Then called back to say a room wouldn't be ready until later. But I had rushed and in my haste forgot a very expensive running bra, which was never found. Then at the end of the day I went to check into new room but it had never been made up. They had someone make it up immediately, but they only made the bed. So then I was moved to yet another room that was clean and bug free. But unfortunately my running garment was never found and I was not happy. Oh and Billy, Director of lost and found and something else, said he would get back to me to follow up and he still hasn't.
April 29, 2014
Rated 2 out of 5 by Soupster Bad Experience
The hotel itself was okay. Arrival/departure attendants were fantastic. Chris at the front desk was GREAT. However, guest services/housekeeping was a TRUE DISAPPOINTMENT!!!!
May 27, 2014
Rated 5 out of 5 by hebrews11 Great features and location
I really enjoyed my stay at your hotel. This was my first visit to New Orleans and the comfort and service of your hotel made my visit extraordinary! I was well within walking distance of many of the tourist attractions. The French Quarters were everything I had been told to expect. Thanks for making this experience such a great one!
May 16, 2014
Rated 2 out of 5 by Suzzie Poor hotel services
The staff at the reception were mostly unhelpful, rude, and unliked to answer any question.
The room was very dusty, especially the floor was very very dusty. Because I am very allergic, it was very bad for my health. The free wi-fi connection was usually unreachable. It is interesting, that the wi-fi connection is not free in the room. How is this possible that a receptionist doesn't help for the airport shuttle? I have never seen any reception of a luxury hotel like this.
I think your hotel have not the standard of a luxury hotel.
November 25, 2013
Rated 4 out of 5 by renplus Good features but poor desk staff
The front desk staff was very courteous but were undertrained in completing my billing correctly. I had a roommate, and we needed to split our charges. We ended up being overcharged, locked out of the room, and had to place multiple calls to the hotel to resolve the issue.
May 20, 2014
Rated 3 out of 5 by Carol455 Staff need a lesson in hospitality...
Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever.....
April 10, 2014
Rated 5 out of 5 by Diane08 Great lobby and great location
This hotel has a great lobby. It is large and open with a bar and food menu, several computer monitors for guests, a very large screen TV and many types of chairs. There is also an on-site Starbucks. As a single woman traveling alone for a conference and vacation, the location was great and I felt very comfortable sitting in the lobby and ordering a drink/food or catching up on my emails. The rooms were very comfortable and the elevators were high tech and very fast. The conference was very well run with great service from staff.
June 17, 2013
Rated 4 out of 5 by Lyn24 Overall good experience
The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo.
April 9, 2014
Rated 2 out of 5 by Sandy90 My stay did not meet my expectations
Although this Sheraton is in an ideal location in New Orleans and has excellent conference facilities, my room most certainly was not worth even the special conference rate!
I will list my room's specific problems:
1 - Despite numerous calls & visits to the front desk, maintenance was not able to fix the toilet until the end of the stay (despite several attempts).
2 - Cold (or even cool) water was unavailable in the bathroom.
3 - In an attempt to watch just a few minutes of the news between meetings I found that the TV remote was at first difficult, then impossible, to operate. I notified staff during check-out that we were unable to even turn it off.
On the plus side, the staff was very personable and your guests' green options are very much appreciated.
September 20, 2013
Rated 2 out of 5 by NOF1 Poor accommodations
The accommodations at this hotel are poor. I had to change rooms because of a leaky shower which followed a night of no sleep because of thin walls and a very noisy neighbor. When I moved into the new room, I noted hair in the bathtub and requested housekeeping come and clean the bathroom. This did not occur. I did not change rooms again as I figured this was the quality of the hotel and I was not going to get better.
April 27, 2014
Rated 3 out of 5 by CUPA14 NIce, but...
The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much!
April 10, 2014
Rated 3 out of 5 by BAED79 Cleaning staff issue
I had one issue with my stay.
I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth.
March 22, 2014
Rated 4 out of 5 by Abby33 Check in
My check-in was delayed almost 2 hours. After a long flight the last thing a person wants to do is sit in your lobby waiting for a room. They said it was due to late check-outs from the Jazz Festival. Better staffing schedules may have helped during your busy time (the festival was a planned event). I will say your housekeeping staff was very friendly and professional! Good conference venue.
May 1, 2014
Rated 5 out of 5 by E021 Did not know what to expect
The lobby and employees all exude welcome. The rooms are well sized, cleaned and lit. The room service personnel were helpful in every way. When in New Orleans, this is the hotel for me. And I've already told my friends that.
May 19, 2014
Rated 1 out of 5 by RallyAttendee Poor Customer Service by Staff
The friendliest person I met was the lady that cleaned my room. She witnessed me trying to close my door over and over again without it "catching" and suggested I call the front desk. I did call the desk and sat there on hold more than 5 minutes. I had to hang up and attend a training session. So, I continued to put my card in the door and work the handle as if I was opening the door, and then try to close it. It took several trys and then it finally caught. I spent one night with just the latch on and didn't realize the door had issues. The entire time I was there, the toilet would not flush properly. It would just continue to fill up and slowly drain without a flush. I called the front desk and I'm assuming they sent someone up because when I returned, it was flushed. However, it immediately went back to the same thing over and over the entire 4 days I was there. I never bothered to call the desk again. On Wednesday evening, I picked up the phone to try and change my plane reservations from Friday to Thursday night because I just wanted to leave this place. I ended up making 3 "calls" because I couldn't figure the phone out. It wanted to be on speaker phone, but I kept picking up the receiver. The last time I dialed out, I saw a button on the receiver that you had to push to take it off speaker and use it like a normal phone. By the way, cell phone service in the rooms is horrible! This little fiasco with the phone cost me $2 per call. They said they would remove it after I showed them a picture of the smoke alarms wrapped in plastic (I noticed this Thursday evening while lying in bed sick with a cold). I heard the desk clerk arguging with the woman that said she would update my bill about NOT taking those charges off. So today (3 days later) I'm back at work and I discover the bill was NOT corrected in good will as they said. Sad that I was attending a rally at the hotel that netted them 1600+ guests for 4 nights and tied up almost all of the conference rooms. I'll let them know about the poor service, too. At this point, it's a matter of principle.
September 23, 2013
Rated 3 out of 5 by Donnn Not quite up to par
The location, the staff, restaurant food were very good. Though service in the restaurant was frustratingly relaxed, the staff were very pleasant and welcoming. My hesitation to recommend this hotel to a friend is not about those things. My room (and those of others I spoke with) was wracked by mechanical noises. Though the elevator alcove was at least 20 feet from my door, the constant whishing of the passing elevator cars was a distraction within my room. Worse, though, was the constantly repeating racket of what sounded like a fan with a bad bearing. Or a gas mower. It would run for five to fifteen seconds at a time, repeating on and off every minute or so throughout the day and night.
About the SPG Recognition item above: what are you asking? It is not a question.
November 25, 2013
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014