Rated 2 out of 5 by Jackie19 Bathrooms downstairs need updates
the restroom facility downstairs need to be updated,some toliets would not flush.
Need place with tables and chairs to sit and
eat with outside food. Waitress very slow to serve.
April 2, 2014
Rated 2 out of 5 by Manju Hotel needs work
Great Location. However the room air conditioner did not cool and leaked water onto the rug. The mini-refrigerator ran constantly but did not cool down. Two of the four elevators in my tower were out of service at the same rime resulting in long waits for the elevator.
July 9, 2012
Rated 1 out of 5 by Unhappy65 Smelly, very loud
We were on the 16th floor. The hallways were stained and very smelly, like must or mold. The walls are so thin you could hear Everything going on in nearby rooms. I would never stay here again. We stay at SPG hotels all the time and this was a severe disappointment.
January 2, 2013
Rated 5 out of 5 by Keoni Our Go-To Pro Bowl Hotel
We have enjoyed our Pro Bowl stays so much at the Princess Kaiulani. Pro Bowl is two months away, and we have our room reserved! The beds are sooo comfy, and the Black and Decker Brew 'n Go in-room coffee makers are so nice, we bought one for home on Amazon!
November 30, 2013
Rated 3 out of 5 Rough around the edges
This hotel is nice enough, but there a several things that would make it outstanding. The staff was generally OK, but a surly daytime bartender was a black mark on my first day. There is WiFi access ONLY in the lobby area - in room access requires a wired connection, so if you have just a tablet, you'll be out of luck. Because the hotel is centrally located in Waikiki, there is generally a fair amount of noise during most hours of the day and night; better insulated sliding doors in the rooms would make this less intrusive. The room decor is a little dated, but if you're going to Hawaii and worry about the room except as a place to sleep, then I can't help you. The breakfast buffet was quite expensive for what you get (and there are plenty of more reasonable options in close proximity); I did not eat any of the the dinner buffets, but they seemed even more expensive. The towel and beach chair service were quite handy and the staff there were quite friendly. The mandatory resort charge stinks, just add that to the room rate.
April 10, 2013
Rated 1 out of 5 by LFHAK Worst Starwood Property Ever!
It is hard to believe this hotel is even considered to be a part of the SPG collection. It is tired in very respect and need some serious attention. We went to HI to celebrate our 20th wedding anniversary and enjoyed every aspect of our trip except the hotel.
June 2, 2012
Rated 4 out of 5 by SashaAl Overall pleasant
If not to checkout nightmare made by Ping when we almost missed our ride to airport, overall we had pleasant time at the hotel. Every year for many years we are staying at this hotel, but have never experienced such a
disservice in time of checkout.
December 31, 2013
Rated 1 out of 5 by FreqStarwoodTraveler Only if you are desperate
If you are used to Starwood properties and like the quality and comfort, do not stay at this hotel; it will not meet your expectations. If you are desperate for a room and have no other options, it will meet your minimum needs, but cost more than it should.
February 4, 2013
Rated 4 out of 5 by JSwag15 Great location by the beach
My stay was great. staff was great. Location was great. Unfortunately I was woken up very early by construction trucks...which wasnt a pleasant experience. Other than that the stay was good. Unfortunately that was a big problem cause rest is need for work.
December 19, 2012
Rated 4 out of 5 by SLEL A shame it is to close
This was our third visit to this hotel, and we have no idea where we will stay next year, all the other Starwood properties are too expensive. This hotel has great location totally adequate rooms, a pleasant pool area, and a good bar and restaurant.
December 15, 2013
Rated 3 out of 5 by arm14 Great Location Needs Some Work
We stayed for 4 weeks and were given an upgrade to deluxe ocean view however still cannot work out what the deluxe stood for lanai was smaller than that of the plain ocean view rooms, ocean view was partially blocked by the Moana Hotel across the road. We overlooked the hotel pool but in the evening street noise (buskers etc) could be heard. Lanai doors were stiff took 2 of us to open and close them called maintenance who oiled them which worked for a while but nearing the end of our trip they had stiffened up again! Ceiling in room was cracking, we came back one day to find a bin in the room under a crack in the ceiling, housekeeping removed the bin and told us the problem was with the air conditioning! Can't comment too much on food in hotel as only used it once because if was extremely expensive and you can eat far cheaper outside. Pool staff were very good Front desk were good and helpful. Housekeeping not 100%, I can understand it is hard but we had one day when our room wasn;t cleaned at all, our lanai wasn't cleaned for our entire 4 week stay , coffee cups and water cups were not always replaced we had to chase after housekeeping trolley most days to replace them ourselves. Safe in room was old and needed 3 attempts each time used to close it. Plus sides the location is marvelous just a stones throw from the beach Renovations are starting later this year or early next so hopefully with a new lease of life the hotel will be back to what it should be however I probably won't stay as it will probably make it out of my price bracket,.
May 20, 2014
Rated 4 out of 5 by Denvergoatee ADA Room with a view
great ADA room with role in shower. Great view of the beach and ocean. The staff was very helpful. Had a small problem with the bill at check out and they deleted the entire dinner ticket that was in question. Was placed on a Starwood Preferred floor
January 8, 2013
Rated 3 out of 5 by SunnyGirl Good location but needs a facelift
I was very disappointed by the Princess K. My room was tiny, very dated, and depressing. I still can't believe the rate I was charged for it. It is close to the beach, lots of shopping, restaurants and attractions. The staff was friendly and helpful.
January 25, 2013
Rated 2 out of 5 by carve1101 Poor excuses
Made a reservation for a king bed but when I went to the room it had two double beds. When I asked the front desk, they told me none was available. They should have informed me at check in. After listening to their excuses, It was all poor excuses.
July 29, 2012
Rated 1 out of 5 by David10 Disappointment!!!!!!
This property is worn out and should be either completely renovated or torn down. I have stayed in a number of SPG properties and this is a new low. A significant number of items don't work right or have issues. The list is long and comprehensive.
January 18, 2013
Rated 4 out of 5 by Sharon11 Very Central to Wakikii
Very Central to Wakikii, great facilities and staff met any needs requested.
Also we stayed when there was a Tsunami warning and the staff handled it with great professionalism. This is our third stay at Sheraton Wakikii and will not be our last.
October 31, 2012
Rated 5 out of 5 by Gene Great view from our room.
I have stayed at this Hotel many, many, many times in the past 40 plus years and this was the best of all of them. It was very nice to be upgraded because I was an SPG guest. I am very loyal to Starwood Hotels and nice to be recognized as such..
November 15, 2012
Rated 5 out of 5 by Norm67 The hotel was right in the middle of everything
Loved the staff! Much Aloha and mahalo! You can stop ANY staff member, ask a question and Aloha oozes from them all! Smiles everywhere! The often recommended great sights and areas that locals frequent to get that authentic Hawaiian experience
March 23, 2013
Rated 3 out of 5 by DMITCH Noise in Rooms
Had to contact hotel operator (security) for noise neighbors (since wall insulation was non-existant). Noise continued well into the AM hours without security contacting room occupants to "quiet down". UNACCEPTABLE in "vacation paradise"!!!!
June 4, 2013
Rated 2 out of 5 by ScottyDub Hotel needs a major remodel
As a longtime SPG member I was very disappointed with the hotel. It was run down, dirty and in poor condition overall. I stay exclusively with SPG hotels when I travel (3x/mo) and this is one of the worst Sheratons I have ever stayed at.
June 13, 2013
Rated 1 out of 5 by LFHAK Extremely Disappointing
Nothing close to what we expected or experienced. Lousy attitude at the front desk; surly servers poolside; horrible fish smell every time we got on or off the elevator. What a disappointment after so many years as an SPG Gold member.
May 31, 2012
Rated 4 out of 5 by Timmys1357 Great location
I enjoyed my stay here. The breakfast buffet was very good. My only issues were that the bathroom was a little dated and the a/c could have been a little cooler.
Great shops/restaurants close by and Waikiki a comfortable walk away.
August 23, 2013
Rated 5 out of 5 by Minnie45 Great Waikiki Hotel
This hotel is in an excellent, central location in Waikiki. The facilities are beautiful and it boasts one of the best pools in the area. The staff is exceptionally accomodating and friendly. I high recommend The Princess Kiualani.
March 5, 2013
Rated 4 out of 5 by DiegoSoria Great Service
We had a great welcome at the check point and every single day the staff was with great attitude. Very good service
We had a nice ocean view, however the room was a little bit small for a couple.
February 16, 2014
Rated 4 out of 5 by Clidome Fantastic as always
This is the eighth time I have stayed at this hotel and it was my honeymoon. As always expectations were met and exceeded. Staff were fantastic. Thankyou to Kathy for the room upgrade. Keep up the good work guys. A+++
December 6, 2012
Rated 2 out of 5 by Jeff1005 This hotel needs a overhaul
This hotel has a great location but needs updating. The furnature in my room was dated and worn out along with the tile and carpet. However it was clean. Also the internet did not work well when I tried to work from my room.
August 27, 2013
Rated 4 out of 5 by LoyM Would go back again
The Big Kahuna Service by the pool staff was the best!!!! Loved going to the beach with our chairs and towels. But the best service was the water and fruits they delivered to us at the beach. I always looked forward to it.
October 19, 2012
Rated 3 out of 5 by Amir50 Honolulu Sheraton
The hotel needs significant updating. The rooms, particularly the bathrooms are seriously out dated. The hotel location is ok and the staff was fine. In a nutshell there are better choices in Honolulu for a little more.
August 8, 2013
Rated 3 out of 5 by santri1969 Good short stay hotel but facilities need upgrade
We stayed with family in 2 connecting rooms for 1 night before we moved to Kaui and the Big Island. Efficient hotel with walking access to donwtown Oahu. Hotel in severe need of renovation and upgrades - rooms worn out.
June 16, 2013
Rated 5 out of 5 by ron65 Grand Old Dame
The Princess Kaiulani is perhaps showing her age compared to her splashier siblings in Waikiki, but the staff demonstrates the aloha spirit better than most of those other properties! It is also provides the best value
January 22, 2013