Rated 5 out of 5 by Sky61 3 days in Seattle for convention
Excellent hotel that is just across the road from the Convention Center.
Great room and reasonable room rate for location.
Staff was very quick on check-in and check-out.
Room was very nice, clean and quiet.
March 16, 2014
Rated 3 out of 5 by Poindexter52 Horrible night's sleep
We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally.
January 5, 2014
Rated 1 out of 5 by geeb WiFi unusable
Hello, I am an SPG gold member. I visit Seattle every other week for business, and usually stay at the Westin. During my recent trip, I tried the Sheraton and was very disappointed. In spite of changing two rooms, the WiFi internet connection remained so poor that it was unusable. It dropped so frequently, that often it dropped before I could even enter the room number. I had to go to my office at 9pm on both nights just to get some basic work done.
February 7, 2014
Rated 2 out of 5 by Parker expected more from a seemingly nice and expensive hotel
The door broke, although they did send someone to fix it that night. Despite several conversations with various staff over the phone and at the front desk our bill was wrong. And the day we left, when we checked around the beds to make sure we hadn't forgotten anything we found a stiletto heeled shoe that definitely didn't belong to us - which implies that they didn't do a very thorough job cleaning and inspecting the room after the last group checked out. The hotel's in a great location, but overall I was disappointed.
January 7, 2013
Rated 5 out of 5 by heidi1330 PERFECT Hotel for Convention Stay
I have only positive remarks for our recent 4-night stay to exhibit at the Emerald City Comicon. The location is a 10+ if going to the convention center; everyone - front desk, restaurant, housekeeping, bellmen - were helpful and cordial. I'd especially like to thank Sylvi for a speedy check out and Ridwan in assisting me with FedEx shipping. Much appreciated! The upgrade to the Sheraton Lounge is the perfect place to start the day or relax in the evening. Dinner in the Daily Grill was delicous; the service was superb.
March 5, 2013
Rated 4 out of 5 by Reallyirish First Timer
Excellent all round hotel. Wonderful location and easy access all round to shops etc. Room was wonderful and much larger than expected. On 5th floor with awesome view and my favourite was the granite window seat my daughter and I sat at and watched people go by! Also a great place to place our purchases.........beds were wonderful and comfortable and loved the comfortable pillows and always love the use of whites on the bed. Quiet, comfortable, and cozy. Will definitely be back. Oh, and great location to Pike's Market.
September 28, 2012
Rated 3 out of 5 by LindaM Small things add up
This short stay was with two teens, so we needed to have our room upgraded to a higher floor. Our request was met with a larger room. Small things, however here are some items we encountered during our short stay. 1) a heavy cot that was left right at the front door, making moving it (by two women) difficult. 2) An extremely loud generator-type noise that started at 7:50 am above our room. Not a usual mechanical noise. A loud noise that made the water in the glass shake at the side of the bed. This was investigated by engineering, however nothing was discovered. The noise continued for one hour, off and on. 3) A 9:45 am visit by someone who wanted to check the mini-bar???? 4) Coffee cups requested at 8:30am never arrived, until two more phone calls later, at 9:15 am.
March 26, 2013
Rated 5 out of 5 by Serenity250 Serenity250
Good hotel.....excellent location. Upgraded to a Club room on check-in. Beautiful lobby. Excellent service with a smile. Club Lounge food and atmosphere was great. Room was comfortable and clean. Comfortable bed and pillows. Location couldn't be better. My wife posted on Trip Advisor. Thank you Sheraton Seattle! You are a jewel in the Emerald City!
March 1, 2014
Rated 5 out of 5 by longhill111 a wonderful hotel
hotel has great location, close to everywhere esp. shopping area, my wife enjoyed a lot. Hotel has good facility in good condition and excellent service from fabulous employees.
March 15, 2014
Rated 5 out of 5 by Kat37 Great..!
Hotel has great facilities. Rooms are big, extremely comfortable, very clean... Beds are just heaven, simply like sleeping on a cloud... I chose to go "green" and don't change my towels and bedding every day, so I had enough "food and drinks" vouchers to trade for two free "all american breakfasts"... If I need to, I would definitely stay again at Sheraton Seattle..!
February 24, 2014
Rated 5 out of 5 by Kary amazing support during a crisis.
Recently my brother was hit by a train and I airlifter with him to Harborview hospital.As you can Imagine my family was turned upside down.We had to make very expensive trips back and forth from Tri-cities to Seattle.Upon check in after hearing of our crisis The Sheraton staff offered us a discounted rate and pasees to the club room.We cannot express our gratitude to your staff for springing into action and assisting us any way possible.We will always stay at the Sheraton based on this stay alone.Thank you!!
October 16, 2012
Rated 3 out of 5 by Visitor80 Overall good experience..........pool out of service
Overall I had a positive visit to the Sheraton. However, my wife and I were disappointed when we learned that the pool and hot tub were closed for maintenance. This was not communicated in anyway when we were making reservations or at check-in. Had we known these facilities were out of service during our stay we would have made arrangements at another SPG property as we were looking forward to relaxing at the pool/hot tub. It would be appreciated if this type of maintenance where communicated ahead of time.
June 9, 2013
Rated 2 out of 5 by aimee7 this hotel disappointed me
We arrived and checked in as an SPG rewards member, were given a room on a top floor. We went to the room and found it dirty, beds unmade and dishes and food. We then returned to the front desk and reported the problem, not many apologies were made and we were given another room. We went to the 29th floor again, and this time our keys didnt work. We went back down to report this problem and again, not many apologies. We were finally given a room that worked. We booked a room with two queen beds, but when we entered the room the beds did not seem like queens. We called down to verify that they were and were told that their "2 queen rooms" were actually oversized doubles. That is not ok, and false advertising. Also the bellhop was rude to me and the front desk staff was not helpful.
April 14, 2013
Rated 5 out of 5 by GPT5959 Staff attitude and high level of service
Very pleasant stay – staff attitude and high level of service made a huge difference. It’s always a pleasure to return to the Sheraton Seattle.
March 14, 2014
Rated 3 out of 5 by Unsatisfied2157 Underwhelmed
Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time.
January 3, 2014
Rated 2 out of 5 by Iwasdispleased Disappointing
Room had no bathroom amenities at check in, bedside table was dusty and I had to dust it, bathroom toilet paper was cheaper quality than at the airport,
bedside light was broken and not fixed at my request (yes a bulb was put in, but it still did not light up). No free WiFi. Overall, sufficiently poor so that I will not stay at Sheraton again when I register for other conferences.
February 17, 2014
Rated 4 out of 5 by mountainbased great hotel, but aging tower
I love this hotel: beds, fitness center, bar, location, etc. This was my 25th stay at the hotel and they brought me a lovely tray of chocolate covered strawberries - delicious! However, the old tower is going to require some work soon - seemed to be some kind of leak when I got there- fans blowing all through the hallways to dry it back out, sink was clogged and therefore kinda nasty, water knobs seemed to be reversed...Hopefully, they will get these things under cotrol before they get out of hand!
September 18, 2013
Rated 4 out of 5 by Mark19 st patty's weekend
good experience everything was great
March 17, 2014
Rated 1 out of 5 by poky62 Front desk staff needs training, and not for those sensitive to odors
I had two big issues that will prevent me from returning to this hotel.
First, we arrived early - a bit before 11am. I didn't expect a room to be ready for us, but thought we could check in to let the staff know we were there, and get into a room once one was available. The desk clerk said we'd have to come back after 3pm, as they wanted to check in all of the conference attendees at the same time - all 1000+ of us. You might imagine how well that worked out...
We returned at 3pm, waited in line for more than an hour, then were told our room wasn't ready yet but would be soon. "Soon" apparently means 3 hours in hotel-speak.
To sum up, we arrived before 11 am and didn't get a room until almost 7 pm. Yes, it was a large conference with a lot of attendees arriving in a short period, but you'd think the hotel staff should have been expecting us. Instead they were overwhelmed and unprepared.
The second issue involved odors. Once we got into our room, the smell from the cleaning supplies nearly knocked me out. We ended up waiting in the lobby for another half-hour or so while the staff used some sort of odor-reducing machine. That did bring the smell down to a semi-tolerable level, but if you're at all sensitive to chemical odors or fragrances, you might want to find another hotel.
March 18, 2014
Rated 4 out of 5 by Reid79 Excellent Location
I stayed with my girlfriend here for 1 night in March. It just so happened to be the same weekend as some sort of Anime Convention. Lots of people dressed up in costumes. The staff handled everyone well and the check-in / Check-out process was very smooth. The lobby had free wifi which was nice but it wasn't free in the room. We stayed at the hotel mostly for the great location. It is right in downtown and easily walkable to all major spots. Overall I enjoyed my stay and would book this hotel again.
March 31, 2013
Rated 4 out of 5 by Dansize Week Long Business Trip
I was at the hotel for 6 nights on a trip for a conference. The room and the bed were great. The timing schedule of the housekeeping staff was inconsistent which resulted in missing one day of cleaning. Also, it could be the color of the carpet or the patterns the vacuum system left, but the carpets in the common areas (halways and elevator areas) looked dirty. Otherwise, the hotel was a great place to stay and within reasonable walking distance of many opportunities for tourist stuff and shopping.
August 27, 2012
Rated 5 out of 5 by OJvancouver Know how to treat SPG Preferred!
I have always had a great experience at this location. Awesome club lounge and great view from the Gym.
The real reason I love this Sheraton is the way the staff treats you. They really go the extra mile for SPG members here!
Huge thanks to Matt McGuigan for making my last stay a memorable one. He is a star of that location.
February 25, 2014
Rated 4 out of 5 by Drrock room exchange
i was made my reservation 3 months ago with king bed an credit card amex, but when iwas arrived , my room was a double single bed and I had to pay with other credit card ,
March 10, 2014
Rated 5 out of 5 by ExpertTraveler Best Sheraton in the US
From location to service, this is by far the best Starwood property in Seattle, and the best Sheraton in the country
March 13, 2014
Rated 5 out of 5 by timp Big Hotel with warmth and charm of a luxury hotel
Well trained staff, courteous, polite and very caring. Everyone always smiled.
March 14, 2014
Rated 5 out of 5 by MelMar Valentine's Day Getaway
Absolutely perfect...... except.... no hot tub
March 15, 2014
Rated 2 out of 5 by BKK2012 An Underwhelming Experience, Overall
Perhaps the busy holiday season was to blame? An inattention to, or complete lack of basic services throughout the stay places this property and its standards well below its Starwood sisters around the world. e.g., no concierge service on one day, no doorman to assist (or offer) with luggage or hail taxis, sloppy housekeeping standards, surly guest services associates. That said, the property is conveniently located, fitness facility is top rate, and the traditional Xmas display is impressive.
January 9, 2012
Rated 4 out of 5 by ytrewq Lots of internal noise
This is probably the noisiest hotel I have ever stayed at as far as internal noise (guests' voices, doors closing, a couple making love in an adjoining room at 3AM) is concerned. Having said this, apart from noise pollution, the hotel was clean, central to where we wanted to be, and the staff was very helful.
February 25, 2014
Rated 4 out of 5 by OPKS Overall, Pleased
In general i was pleased with my stay. The room had a nice view, staff was very pleasent, and i was generally comfortable throughout. I however have a few complaints about the fitness center. For instance, a notable number of cardio machines were out of order throughout the duration of my stay (which caused problems on select mornings when the gym was busy).
February 16, 2014
Rated 5 out of 5 by JerseyGirl67 Home away from home---but better!
This Sheraton has become my favorite hotel in Seattle. I always feel welcomed on arrival by the front desk. I know my room will always be clean and comfortable, thanks to their dedicated Housekeeping staff. LOVE the beds! As a Starwood Preferred Guest, I really appreciate that they take my needs into consideration with check out times and wi-fi. I also like the new Lobby Bar area. I think it will provide a great gathering/meeting place for friends---a drink after shopping, meeting or theater.
October 25, 2012