Rated 2 out of 5 by kam94109 Not the same level of service in the past...
We have stayed at the Sheraton Seattle 2-4 times/yr for the past 8-10 years. We were surprised by the decrease in service this trip. A small envelope was sent to us at the hotel and they charged us $7? We checked out at 6:10am on a Saturday but the bellmen did not start until 6:30am so we had to lug our bags and children down to the lobby. The valet waited next to the car for his tip but did not offer to help load our bags in the car. They seem to want to be a upscale hotel but do not offer the service to warrant it and instead nickel and dime the customer. Disappointed!
December 31, 2012
Rated 1 out of 5 by Visitor1001 Loud and poor mattress
The mattress was literally "broken." So busy with business just thought it was a bad mattress until finally had to to look... 5-6 inch "sink hole" in mattress. Wake up call for Friday morning didn't come at all, so glad I used the alarm clock as back up as I had important business meetings. The noise level was intolerable. Was in a small cove/hallway and every evening until 1am people were letting their room doors slam and it woke me up every time! I stay all over the world and never heard doors slam like that where the noise is horribly loud throughout the entire area.
October 10, 2012
Rated 5 out of 5 by VancouverGolfer Now I remember why I stay here
The Sheraton Seattle has it all: location, amenities, service and quality. Situated in downtown Seattle, you can literally walk (or run if you're into that) to all of the major attractions. The Fitness Centre and Pool are great and the views from the 35th floor are breathtaking. The staff are courteous and SPG members are treated especially well. Overall the quality of stay was fantastic.
June 9, 2014
Rated 5 out of 5 by Gregory2014 Excellent Customer Service
I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room.
June 7, 2014
Rated 5 out of 5 by Skate17 Great hotel
Recommend this hotel. Perfect location.
June 25, 2014
Rated 5 out of 5 by Skip68 Superstorm Sandy Relief in Seattle
Escaped Philly before Sandy arrived and landed in Seattle for a rainy week. The one great thing about the trip was the time spent at the Sheraton Seattle. Beautiful corner room overlooking the city and sound.
November 5, 2012
Rated 2 out of 5 by SeattleTravels HVAC required maintenance.
Could not sleep the first night because of high room temps (in Seattle?). Called for maintenance, once before we left for the day and again when we returned and discovered that the room was still very warm. Maintenance personnel finally repaired the system/replaced the filter. Took another that night and the next day to cool the room down (granted, I had a room that received a lot of sun). Everything else was as expected (cost were high, but anticipated for Seattle) and were good. However, the room temp issue made for a uncomfortable experience and sleepless nights.
June 21, 2013
Rated 3 out of 5 by KayK Worst stay Ever
Disgusting. My room was never cleaned EVER. When I complained about it I was told it would be cleaned the next day and it was not. Wastebaskets overflowing. Out of Kleenex. Out of coffee. I never put that little tag the door. I feel it was absolutely disgusting. I paid over $250 a day! I will never stay there again.
June 14, 2014
Rated 4 out of 5 by jddnla Great hotel
The room was comfortable. It was clean.
June 24, 2014
Rated 4 out of 5 by Mercutio All it takes is one bad incident to taint a stay
Everything about this stay was quite excellent, but the hotel has a policy where they disable the HDMI ports on their TV so you can't plug in a device to stream audio or video to the TV.
I travel with a Chromecast, which allows me to use the TV speakers to play music or radio, which makes it a bit easier being away from home.
This is the first hotel that I've seen this behaviour.
I know that they'd prefer you to use their for-pay service, but considering the cost of the hotel, this seem petty and cheap and disrespectful to the guests.
April 5, 2014
Rated 3 out of 5 by JD2013 Ice machine
We were placed in the room right next to the ice machine and employee room. The noise kept waking up my 17 months baby throughout the night. I supposed I should had asked where our room was situated before we went up to the room. Or perhaps we should had asked for a room change upon seeing the ice machine so close to our room. Either way, I didnot realize that the ice machine would make some much noise!! On top of that, the old style alarm in the room was making 'line connection' noise as well. Needless to say, we didnot have a good night sleep during our stay.
January 17, 2013
Rated 4 out of 5 by JackApple Good start bad finish
Good start, great check in but my keys didn't work twice, one trip up with bags and stuck, second trip key worked. Third day no room service/turndown as requested. too busy to complain this time :) The facility and staff were great besides that.
June 16, 2014
Rated 5 out of 5 by Jean0001 Good Hotel
Clean comfortable room. Good Shower.
June 23, 2014
Rated 5 out of 5 by NewMom2013 Great service for new moms
The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo.
May 27, 2014
Rated 5 out of 5 by Ute61 Extraordinary management and general staff
This hotel exceeded my expectations. The hotel itself was beautifully appointed and the rooms were comfortable and large (with views). The staff were friendly and responsive and went out of their way to meet my needs. A problem arose with the cable system not working properly during my stay so watching even the news in the room was difficult (though the alternative was not bad, watching it in the hotel's wine bar and lounge). Technicians worked hard to fix the problem but it was not possible. Without asking, the management offered some compensation that was more than fair. I cannot imagine a better place to stay downtown Seattle, and a better location to kick around (it is near Pikes Market and numerous shops and restaurants).
February 18, 2013
Rated 5 out of 5 by stonemo3 Courtesy
Your hotel staff was very courteous and very eager to assist.
June 21, 2014
Rated 4 out of 5 by poet Great bed, great stay
We spent 5 nights at the Sheraton and slept very well each night. Even though we could hear the elevator, the swooshing sound of it was more "white noise" than disturbance. The staff was very professional and handled our super-large conference admirably. I even got extra help in the business center, which I really appreciated! My only complaint was that on our last morning, when I had time to visit the fitness center and pool, the whole floor was closed for renovation. I wish I had been informed of this in advance so I could make different plans.
March 3, 2014
Rated 2 out of 5 by KW68 Service was not great
I arrived late at the hotel (11:30 PM), was very tired, checked in and received my key. I turn around and find the elevator, go up and then searched for my room for a while. Then realized there were 2 towers! The receptionist should have told a new guest that there were two towers and which tower I was in. Not happy. Also the towel rack was broken and kept coming off. Finally, give me a break with the water conservation and the hard water. The shower water is just a complaint I have in general but for an upscale, expensive hotel, this really is no excuse.
March 24, 2013
Rated 4 out of 5 by Qantas747 Very Good
Just stayed here for 3 nights, room good, reception team very good and must mention Bernadette Lai on the concierge. This lady is awesome, really helped us with all the things we wanted to do and her knowledge was fantasic and certainly saved us some money as well. Give this lady a pay rise she is a real asset to Sheraton. Just need to sort the interenet connection out. I paid for 3 days and it was slow and patchy. To the credit of the girl on reception they refunded my charge but in this day and age it is such an important part of life.
March 20, 2014
Rated 5 out of 5 by DaveInCT Am excellent Sheraton
I stayed here once during renovations a few years ago, and thought I'd never come back, it was really a lousy experience. But I happened to be in town again recently, and was really wowed. Looks like a brand-new hotel downstairs, and the lobby was just being decorated for Christmas with the tree and gingerbread houses, it was really pretty.
The lounge downstairs was a really comfortable and relaxing place to have a cup of coffee (from the little espresso stand down the block) before my morning meetings.
Great location in the heart of downtown Seattle.
January 11, 2012
Rated 4 out of 5 by Islstox Heating system noise
First, I've stayed at this particular Sheraton several times, and it is actually one of my favorite hotels. The staff is great, location perfect for downtown meetings, and it's very clean.
My last stay, not so great. The heating system makes a very disturbing, deep noise when it kicks in. Unfortunately, I didn't settle into the room until around 10pm, and didn't notice it until nearly midnight. It made for a very uncomfortable evening, which affected the rest of my travels. Please ask someone to pay attention to this matter, and keep up the good work.
March 8, 2013
Rated 4 out of 5 by Hpais Convenient to Seattle downtown.
If location and comfort are the most important criteria, this hotel wins hands down. You're literally within steps of seattle'so downtown attractions including the convention center, Pike's market, monorail, public transportation.
The hotel is sort of a Seattle institution, on weekends there's always something going on, and it attracts hundreds of people, all the time. If you're concerned with privacy and isolation, seek a hotel outside the downtown Seattle area. Finally, don't rent a car for your entire stay , rent only for the days you really need.
December 15, 2013
Rated 5 out of 5 by EngineerMike Enjoyed My Stay
Nice, friendly, clean hotel - would absolutely stay there again. Only complaint is that I ordered a burger medium well at the bar lounge one night...and it came back medium with juicy red center. That's my only complaint...so..that's minor. It was a pleasure staying at the Seattle Sheraton.
June 10, 2014
Rated 4 out of 5 by Jimmy20 First Seattle Stay…Fairly good experience
I was with the writer's conference and my daughter who also attended and grandson…Hotel in excellent location but issues with reservation ( claimed there were not 2 rooms which there were…)Had to change first room- very unsatisfactory and we came a day ahead to avoid crowds,…and get the best accommodation...Most staff knowledgeable and concierge most helpful with activities for toddler…Room very clean and housekeeping great…breakfast staff in dining room very accommodating…food good not great but staff helpful and accommodating ( waitress Jennifer esp. good to us ) Hotel seemed somewhat unprepared for the influx of guests but trying….Room service used one night for dinner and they were very nice also. Overall a good experience but a shaky start….
March 4, 2014
Rated 4 out of 5 by KDS5578 new towels
you need new towels, they were very thin and threadbare
June 18, 2014
Rated 5 out of 5 by BD1305 Hotel Stay
The hotel stay was great. i enjoyed the comfort of the room and the view from the window. Everything was in perfect working order.
June 16, 2014
Rated 5 out of 5 by Way42 I love the eco-friendliness.
I liked receiving the certificate for reusing the towels, etc. I would normally do this and have tried with other hotels and they ignore the request. You honor the request and give a little extra. It is appreciated. I also appreciate the friendliness and accommodating staff.
June 9, 2014
Rated 2 out of 5 by Letter1 disappointed
Ive stayed at this hotel many times over an 8 year period and really was disappointed in the room this time. I felt I was put into a below average quality room that seemed quite dated.
even more disappointing was the smell in the bathroom when I turned the shower on. It smelled of a dirty locker room. Also, the shower clearly needed to be cleaned better. there was mold growing in between the tiles.
Again, Ive stayed there dozens of times and really disappointed in my last stay. So much that Im writing a review for the first time in my life....
June 22, 2013
Rated 5 out of 5 by HPS51 Great Location
This was a hotel located next to the convention center, and various toruist facilities in the area that you could walk to or take public transit. Especially liked the green program with the daily $5 vouchers...never paid more than $2 for breakfast. Very helpful staff.
June 9, 2014
Rated 4 out of 5 by Eburg TOO MANY SCREWUPS
We were 3 adults and a 15 year old girl. We reserved a 2 bed room with roll away. We were informed by the check in clerk that Chicago reservations do not know that Seattle can't put a rollaway in a 2 bed room! WHY?? So my Granddaughter slept on the floor! The check in clerk offerred us a palor - a room with no beds that would take 3 roll aways - how stupid. After a later discussion one of the assistant Managers gave us a $30 credit on the room - imagine my surprise when it showed up on the final bill as a charge! Why would we stay there again??
December 27, 2012