Rated 1 out of 5 by jackie1818 Worse hotel experience of my life
The hotel allows animals, we were not aware of that until check in. We stayed at the hotel to celebrate my husband's 50th birthday. An unregistered dog stayed in the room next to us. The dog was left alone from 6:30 pm until 2:30am. The dog barked and howeled the entire time the owner's were gone from the room. We placed a phone call to the front desk at 2:15 am to complain and were told that there was not a dog in any room on our floor. At 4:30 am I went to the front desk to complain that the owner's were back in the room and were louder then the dog was. The employee at the front desk told me there was not a dog on our floor. She continued to fight with me...leading me to believe I was losing my mind....At check out we were told by another employee that there was a dog in the room next to us and that the guests neglected to check the dog in to avoid paying an animal fee. Needless to say we checked out tired and mad. It seems like none of the hotel staff cared that we followed guest rules, but the guests in the room next to us did not. My husband's 50th birthday was ruined all because we stayed at this hotel.
December 29, 2012
Rated 2 out of 5 by Unsatisfied1212 Definitely doesn't hold to the "Sheraton" standard
Hotel is in major need of upgrade. I thought I would be getting a nice hotel for Atlantic city, instead I got a hotel with thin sheets and thin pillows. My toilet didn't work and had to call maintenance immediately up checking into the room. Website advertised microwave and micro frig, and my room had neither. In addition in 2012 all hotels have wifi, except this one. Will most likely my stay here again.
December 29, 2012
Rated 4 out of 5 by Mike25 Great stay
Great stay with friends. Met all of my needs and accommodated my request for an upgrade and connecting rooms.
December 26, 2012
Rated 4 out of 5 by thebutlers Lovely hotel, but limited dining options
Just remember that if you arrive on a Sunday or Monday the bar is closed. Your only hotel dinner options any day is the Tun Tavern. However, there are many high end restaurants to have lunch and dinner in the city. The Club Lounge does NOT serve any alcohol. Staff very pleasant and helpful.
December 14, 2012
Rated 4 out of 5 by jtsjr Sheritan in AC
nice clean and ok price We just needed a bed for a few hours
December 11, 2012
Rated 3 out of 5 by Jodi24 Size of room was ok, but bathroom was a little dirty.
The bathroom was a little dirty. When we put the air conditing on it smelled of smoke, even though it was a non smoking hotel. We did not have a liner bag for the ice bucket or a hair dryer. The bedroom carpet was stained. The food was good but over priced for buffet, dinner was wonderful at Tun.
December 9, 2012
Rated 5 out of 5 by Luckyguy Triple Play
Great job, especially after I left some clothes in the dresser.
December 9, 2012
Rated 2 out of 5 by justme12 Slipping service
I've stayed at this hotel every December for the past 10+ years, as part of a convention. Things are slipping. No sound on the ONE channel carrying the Sunday night football game, which annoyed my husband; no CBS channel at all; a wheelchair had been ordered for me because I have a broken foot, and the staff could not find it; long times on hold. The one bright spot on staff was the woman who was head waitress/manager of Boulevard's Cafe who was excellent. In the cafe, where we had breakfast: pricey and mediocre (never a good combination). Hotel was dirty in public areas; I saw the same dirty, empty wineglass in one elevator 2 days running.
December 9, 2012
Rated 2 out of 5 by memah Eeeh
When I checked into my room, it smelled of ciggerete smoke and air freshner, I asked if they would move me and you could not/would not accomodate a room move. I was aked to leave for an hour so my room could be deionized...it still smelled after the room was "cleaned". The rooms carpets were dirty and the walls paper thin.
December 9, 2012
Rated 5 out of 5 by FrequentFanny Clean; Comfortable; & Inviting
Clean; Comfortable & Inviting!
Not to mention the location, your right across the street from the Tangier Outlets and the Casino's are just a few blocks away, easily walked, weather permitting. The staff was accommodating and the cleaning personal didn't knock on my door once yelling housekeeping in the morning either nights I stayed there. I have stayed in this hotel 4 times and they really know hospitality!!
December 5, 2012
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 2 out of 5 by Missingfamilyincali Couldn't sleep because I was hearing bathroom flush all night
This is the first time I've been back to this property in ten years and I was disappointed in the stay from responsiveness of staff to sound proofing of room to lack of wifi on the floor.
I probably won't pick this place again unless I simply need a place to stay for the night and don't mind potentially getting woke up in middle of the night. Even if I did, I would not pick the club floor. It is poor value unless you have an army of kids to feed.
The stay was poorer than expected because I couldn't sleep at all due to all the flushing of toilet through out the night that I heard immediately above the bed. While I can hear my neighbors opening and closing doors, it wasn't that bad. The room was comfortable otherwise but I do feel it is slightly dated compare to other hotels that I stayed at.
-Excellent location as this is next to the outlets so it is easy to get some shopping done.
-I was checked in promptly and offered the late checkout with the gold benefits. I wasn't expecting it as it is a conference property.
-The room is generally clean with a good view of the city.
-I paid for the club floor in order to take advantage of breakfast and complimentary wifi. Breakfast on the club floor was ok. It is sufficient to get you by but not something that I would want to pay for as there is a lack of hot food. Residence Inn, which I stayed at previously has significantly better breakfast without charge.
-bed was nicely made and the bathroom has all the little things like shampoo and conditionaer so I don't have to bring them.
-Neither me or my wife was able to sleep much due to us hearing everyone flushing their toilets above us or a single party that ate something bad that night and couldn't stop going to the toilet. Regardless, I shouldn't have been able to hear the flushing that much.
-I asked for a refrigerator upon check in in order to store some precious milk for my infant at home. It took more than 4 hours and at least 4 phone calls to finally get one in our room.
-No wifi in room. Wait, did I just wroke that there is no wifi this day and age? I didn't thought much of it when the front desk didn't ask what I want to pick for gold welcome gift as I would sort it out later. I usually pick wifi but in this case since I have went for the club floor, I thought the "complimentary wifi" listed for club floor was for in room wifi so it would automatically default to spg points. Little did I know that wifi doesn't exist other than 1st, 2nd and 16th floor (I think in the club room only). Let's just say that I thought I was in a time warp going back 10 years when wifi isn't readily available everywhere.
-probably being picky, but the coffee maker was not cleaned as I tried to make some coffee in the morning. I simply grab some coffee upstairs in the club room.
November 29, 2012
Rated 4 out of 5 by Kecia1012 Black Friday Shopping
I love this hotel for its location. plus it is comfortable to get a good night sleep
November 27, 2012
Rated 4 out of 5 by Bobby71 Pet policy
We thought that if you're gonna have a pet policy you should designate specific floors. Every guest shouldn't have to tolerate barking dogs throughout the night or early morning hours. Otherwise it's a nice experience with a great location.
November 26, 2012
Rated 4 out of 5 by Paul1055 Bibles in rooms
We always have a great time staying at the Sheraton in AC more so than the casinos.
We feel relaxed and more comfortable in your hotel. We bring our dog and have a great family time going around shopping as well as the gambling in the casinos. It is a respite to come back and enjoy your accommodations.
However, I thought it strange that you do not have bibles in your rooms from the Gideon society. I needed one and could not be helped. I am not opposed to other sacred books as well.
November 25, 2012
Rated 4 out of 5 by HelenS This hotel is adequate but not 4*
The AC Sheraton did an adequate job of meeting my needs, but my "deluxe" room was far from deluxe and I expected some more space.
Housekeeping did an excellent job, but service at the front desk beyond carrying out check-in was very slow. There was no bell-boy on duty when we arrived early evening and no apology for this from reception, who just shrugged and said we could take the luggage trolley in the lift ourselves and ring down when we had finished with it!
The hotel should make it clearer that only ONE bottle of mineral water is complementary and the others are charged at $2. The $2 on the other bottle is in VERY small print and many people will assume they are both labeled as complementary as the paper tags on he bottles are virtually idenical.
November 15, 2012
Rated 3 out of 5 by gameslug2000 Very nice workout room
Don't expect to get anything other than your room for the money you pay for your overnight stay. There are additional fee's for parking each night ($14) and expect to pay $10 extra a night if you want to be able to do work on your laptop via the internet. That is what they charge for internet service in the room. I had a lot of luggage and asked for a cart. I was told that I would not be able to load it and bring it up to my room on my own. They said they have some rule that requires them to bring it up for you. I am a perfectly healthy man and what they did was made me feel useless and I felt obligated to give the employee a tip. I was there for 4 nights and had some things that I wanted kept cold. The rooms do not come with a fridge but they would gladly bring one up to you for an additional $20 per night. I got there late due to traffic and wanted to grab something to eat before going to bed. I looked thru the menu they had and could not believe the prices. I was there for a conference for my work, not to use 3 months worth of paychecks to get, what I feel is generally common things at hotels I usually stay at. Since I did not feel like paying 24 bucks for a hamburger and fries, I had to call another place to see if they were still serving food. Much to my surprise, when I checked out, I saw a charge for just under $2 that I didn't know what it was. I was told that I must have made a phone call from the room. I said I did but it was to the applebee's right across the street and not long distance. I was then told that the charge was for a local call. They do NOT offer coffee to their guests like 95% of the hotels I have stayed at does, and nothing for breakfast (included). They gladly send you to the 2nd floor where you can buy an overpriced cafeteria quality breakfast. The only real ammenity that stood out to me was the quality of the equipment in the very sizable workout room. That was world class! As far as my room was...I found short black hairs on the sheets and a long blonde hair stuck to the mirror in the bathroom. The shower drain and sink drain both were slow to drain. I can deal with the sink one but I really don't like taking a shower and having the water filling up in the tub. Other than those things, it was great!
November 4, 2012
Rated 5 out of 5 by Weo707 Best Weekend In A Long Time
I am sending this letter to tellyou just how much i enjoyed your Hotel. I travel alot and spent many of days and nights in Hotels. But i have to say that this past weekend stay in your hotel was the best i have had in years. Your staff was very helpful and very polite. They seem to go out of there way to make sure you have what you need, and that your stay is like room service at home. Thank you and keep up the good work.
October 31, 2012
Rated 5 out of 5 by Wildog nice
very nice clean professional hotel
October 30, 2012
Rated 2 out of 5 by petey convention
Would like to see a refiigerator in the room.
October 28, 2012
Rated 1 out of 5 by Never2012 Would Consider Not Staying Again
This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke.
October 27, 2012
Rated 3 out of 5 by Kikster15 Good location
I stayed there because of convenience to the convention center. Unfortunately, being there on business, I had expected wi-fi in the room and was disappointed to find out it didn't. They have Ethernet, but that didn't help me since I was using a tablet. Everything else was okay, but I think the rooms needs to have have wi-fi, especially for business travelers.
October 27, 2012
Rated 3 out of 5 by RonHR Disappointed in failure to correct a problem
I reported a problem with the radio/iPod dock on the first day of my stay, within hours of checking in. The problem was not resolved or rectified. I was surprised and disappointed in this lack of response. Other aspects of the hotel were fine but I don't like being jarred awake by a ringing phone which was my only option.
October 26, 2012
Rated 4 out of 5 by Jennifer2012 Great location!
Great hotel. Located across the street from the convention center and next door to the outlets. Only complaint is that wireless was not free of charge. One hour complimentary service is not enough for a business professional on travel. Wireless access was availabe for additional charge in the rooms though
October 26, 2012
Rated 5 out of 5 by AnneF Great visit to Atlantic City
The staff was really friendly. Our room was very comfortable. Very good value!
October 25, 2012
Rated 4 out of 5 by Ritchie07 Parking Attendant Etiquette
Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property.
October 25, 2012
Rated 3 out of 5 by janicet BOULEVARDS REVIEW
My husband and I stay at the Sheraton at least once a year and has always been a wonderful experience. This past weekend was a pleasant one, but not like the past. The sheets and pillow cases were like plastic and the bed not as cozy. What really took me by surprise was the breakfast at the Boulevards Cafe. The restaurant was so dirty and each time the waiter tried giving me a new cup of coffee there was always something floating in the cup. I was quite surprised at this since your hotel is a class operation. I hope in the future something will be done to resolve the cleaniness and better quality of the food. This should be addressed ASAP !
October 24, 2012
Rated 5 out of 5 by MsMisty Pleasantly Surprised
I have taken many trips to Atlantic City --- since 1989 -- and have always stayed at Casino hotels. For this particular trip I was attending a conference and the Sheraton was located directly across from the conference center so I decided to book my reservation with them in spite of some of the negative reviews that is on the website. I did not know what to expect, but since it was only one evening - I thought whatever happens I could grin and bear it. What a pleasant surprise - upon entering the hotel, it was very clean and the checkin time took less than 5 minutes. I did have some confusion about the location of the events for the meeting and asked one of the hotel staff, who didn't know the answer. But he went out of his way to find the answer to my question, which I thought was EXCELLENT customer service.
I ordered room service and the food arrived hot and the person that delivered the food was pleasant and made me feel as though they personally made the food for me and really wanted me to enjoy it. This was just the icing on the cake for me. I forgot to mention that I checked in with a 13 year old and I didn't feel that she would be unsafe or exposed to anything that might have shock value. All this to say it was a very good experience and I would definitely consider staying at this hotel on my next trip to A.C.
October 24, 2012
Rated 2 out of 5 by Travelerwithapurpose Needs an overhaul
This place is showing its age. The hallways smell musty and the carpets are dirty. Even the lobby looks rundown, even though it was once nice. My room was not clean when I checked in. There were candy wrappers in the room and dirt in the drawers. The bathroom hadn't been cleaned.
October 23, 2012
Rated 3 out of 5 by Tony22 A little below expectation
Wasn't impressed by check in person. Bearly smiled, not engaging, didnt seem genuine. Didint seem to want to go the extra mile. Maybe I've stayed here too often. Check in mediocre tone set stage for rest of stay.
October 22, 2012