Rated 2 out of 5 by Awally Weekend stay
It was our one year anniversary and were excited to have a quiet weekend away. We were not told that it was their biggest weekend of the year. 900 check-ins or something like that. 20 minute wait for an elevator. Two out of the four elevators were working. Asked for a corner room and got one by the elevator. Basically we should have been told it was going to be busy and they should have recognized it was our anniversary and done something for it.
December 12, 2012
Rated 4 out of 5 by Wingtipflyer1 Nice downtown location
Very good hotel, clean, professional staff, & heart of downtown.
None of the Seattle hotels participate in latest SPG promotion. Thumbs down! I'm not someone on a summer cruise, I'm a businessperson who CHOSE your property/ brand. Please consider to join the promos next time.
July 19, 2014
Rated 3 out of 5 by Kathy Not to expectations
The room had a dated feel. The bathroom had a distinct mold smell and the bathtub faucet was very difficult to turn off. The landing on the 26th floor was dingy, with stained carpet. The restaurant staff for breakfast was slow and unresponsive. Hostess was pleasant and quick, but the waitress had to be asked three times to bring milk for every coffee fill up and ignored us for some time after we were seated. Strange. It wasn't busy at 7:30 a.m..
April 6, 2013
Rated 5 out of 5 by HG39 Great place in the city
Little pricey, but very nice hotel in wonderful location. The pool was closed when we were there and the kids sad, but otherwise lovely and very easy walk to eat and shop.
July 30, 2014
Rated 5 out of 5 by Gregory2014 Excellent Customer Service
I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room.
June 7, 2014
Rated 4 out of 5 by Gary1127 Some aspects keep this from a great experience
First off, the hotel has a fantastic location for conference attendees - across the street from Convention Center. Within walking distance to many restaurants and Pike Place Market. And the in-room Starbucks is great. But there is very little hot water in the bathroom sink (something I have encountered at other Sheratons) and no MSNBC offered on TV. Tip: wander just a few blocks in any direction for affordable coffee and breakfast options.
March 3, 2014
Rated 2 out of 5 by Crystal Nice Staff, but room was dirty
The male staff were nice at this Sheraton. Unfortunately, most of the female staff looked frazzled at the sheer number of people that were at this convention. Upon check-in to my room, I saw a huge stain in the corner near the closet and several smaller stains around the room. When standing near these stains, there was a distinct smell of animal feces. In addition, there was mildew in the shower and no shampoo or conditioner were left in my room. Finally, on the second day of my stay I found that my key did not work to my hotel room and was unable to reach anyone at the front desk on the house phone. This required a trip back down stairs, but was fixed quickly and with an apology. I feel that for the price of this hotel, it should have been cleaner. I do admit that the food from the daily grill was quite good, even if it was a little pricey.
February 16, 2013
Rated 4 out of 5 by GJ24 Great Location
Check in good
Front desk staff efficient enough if a little cool attitude wise.
Room very good and very clean, comfortable bed and has all the amenities you need.
Corridor noise very apparent in room, at one stage I thought my door was still open!
Hotel facilities very expensive i.e. Room Service, Bar etc $50 for a soup and salad and Coke.
Overall comfortable and location very good, Hotel and Staff think they are better than they actually are.
March 7, 2013
Rated 5 out of 5 by Rana SPG Platinum delight
Exceptional hospitality extended by he director of rooms. I stayed 5 nights during a very busy time at the hotel. I had let them know that it was for a wedding, the staff went out of the way to make my stay special. The club is functional and the concierge helpful. Generally I don’t write reviews. In this case I was compelled to do so. Do not go by the average score that you see, on SPG it is deceptive. I will stay here anytime I visit Seattle
October 2, 2012
Rated 2 out of 5 by J4782 Workout room repair
This hotel has an incredible space dedicated to a workout facility. Unfortunately, this time when I went to use it, 7 out of 7 (!!!) aerobic machines were either completely broken, or functioned completely improperly. I gave up.i nearly always utilize the workout room in a hotel, and this one was deplorable. It is a shame, given the amount of space dedicated to it. But it is obvious it has received no maintenance attention in quite some time.
August 8, 2013
Rated 3 out of 5 by Jimmy46 Quick Overnight Stay
Needed a quick overnight stay due to flight issues. Stayed here before. However, this time the room was old and less than impressive for a SPG level room. Rooms I've had here before were nicer. This time the bathroom was old and paint/wall paper falling apart. Very inconsistent with other rooms I've had before. If I needed a longer stay, I would've asked to change room. Inconsistency is my primary complaint. I expected more from Sheraton SPG.
January 28, 2013
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
April 13, 2014
Rated 4 out of 5 by Behopkins1 Hotel lost my reservation
Upon checking in, the hotel staff could not locate my reservation. I was able to bring the confirmation email up on my iPad and Riley went out of his way to compensate me for the error and to let me know he was truly sorry for the inconvenience. Our room was clean, comfortable and I was given a $50 credit as well. The only glitch so far is I have not received my receipt as I checked out utilizing the tv and the receipt was not in my mailbox.
October 28, 2013
Rated 5 out of 5 by VancouverGolfer Now I remember why I stay here
The Sheraton Seattle has it all: location, amenities, service and quality. Situated in downtown Seattle, you can literally walk (or run if you're into that) to all of the major attractions. The Fitness Centre and Pool are great and the views from the 35th floor are breathtaking. The staff are courteous and SPG members are treated especially well. Overall the quality of stay was fantastic.
June 9, 2014
Rated 4 out of 5 by Jgeiss1970 Great place to stay
I love the hotel. This is my 3 year back. I came to the Emerald City Comicon and it is located across the street which is awesome. I love the rooms. Very comfortable beds and nice clean rooms. One small negative, for paying over $200 for one night. I would have thought that they would have a small breakfast, cereal or some fruit and juice for hotel guests. That would have put it at 5 stars. I will be back again for next years con.
March 31, 2014
Rated 4 out of 5 by Bothell38 Noise
We love the Sheraton, we only stay at this hotdl when we stay downtown Seattle. on saturday morning at at 7:30 the maid on our floor 18th in new tower was so load she woke all of us up. I looked outside at 8;15 and all she did was stare. The doors were slamming, vacum going it was awful considering we got in after midnight. I did complain at check out and nothing was done. I feel we need to be compensated for another night for the trouble.
February 10, 2013
Rated 5 out of 5 by sarge1 excellent overall stay
We stayed for six days and the entire staff was awesome through out. Anyone can be great for a day or two, but the level of service was kept high for the entire stay. From morning to evening, from front line staff to the support people. They have set an level of expectations that, not only does the entire staff realize, the strive to meet every customer interaction.
June 21, 2014
Rated 4 out of 5 by SeattleLover This hotel is conveniently located and offers a good guest experience
This hotel offers all the amenities required by a busy business traveller and provides a good guest experience. You are also able to enjoy the room undisturbed and contributed to environmental sustainability by selecting the "green" option.
July 21, 2014
Rated 5 out of 5 by HP14 Excellent but Someone is Smoking
I had my usual excellent experience at your property, but could smell cigarette smoke creeping into my room in the late evening. Not sure you could do anything about that but thought I would let you know someone is not respecting the law!
July 21, 2014
Rated 5 out of 5 by EagleRock Best Club Lounge
The SPG service here was spectacular! The handwritten note and fruit bowl in my room were a very pleasant surprise. The club lounge with fresh fruits was phenomenal. Very pleased with my stay at this hotel and it is in a very convenient location. Can't wait to visit again!
July 15, 2014
Rated 2 out of 5 by ccookie Poor Customer Service
Not only did the staff lie to my friend that they would not put any charges on her debit card until checkout but they charged her twice. Also at checkout it was like pulling teeth to get them to tell us how much the final bill was, the desk clerk kept saying she divided it between us no matter how many times we told her no it was only one person paying for the full bill. When we left we had no idea how much we were going to be charged.
April 12, 2012
Rated 3 out of 5 by Beth5 Beautiful Hotel but.....
We found our room wasn't clean when we got there, dirty wine glasses, and an item on the floor by the chair, which we turned into the office. Then the next day, when we took a shower, we found a dirty t-shirt in the shower! Not ours. The hotel offered to come up and clean, which they said they did, but not sure they did b/c there was a clump of hair on the tub, which i had put there, and had forgotten to throw away. sigh...............
February 12, 2013
Rated 5 out of 5 by saguaro Fun in Seattle
Thanks for the great rooms, good food and outstanding service. It's centrally located so that we have walking access to public transportation. These are reason's why we stay at the Sheraton.
July 25, 2014
Rated 3 out of 5 by Rachey Not impressed
For the price, you get nothing extra. You can stay elsewhere and get more ammenities. I stayed 9 nights and did not get a discount or early check in.
July 28, 2014
Rated 2 out of 5 by JohnOfJersey Ignored profile, loud street noise all night.
I am a long time SPG preferred customer and travel over 2 million miles per year. As a standard I always request a room on a high floor away from the elevators. I was given a room on the 6th floor adjacent to the elevator lobby and service closets. Traffic noise, 4 am garbage truck beeps and poor quality room service made for one of my worst Sheraton experiences and a difficult business schedule due to limited rest at the hotel.
January 31, 2013
Rated 5 out of 5 by Loki Classic Seattle luxury
In the midst of the holidays with guests winding the first floor in a line to see gingerbread houses (this is a lot of people's tradition).....the entire staff was friendly, accommodating and efficient!
You would never know how old the hotel is, it feels new with nice amenities done in a classy manner. We've been rotating hotels for our family's holiday getaway but will likely make the Sheraton a regular part of our tradition.
December 28, 2012
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 4 out of 5 by Holly8995 Good Stay
Overall everything was good. The tv did not work which maintenance quickly fixed. One day I went to my room while the maid was cleaning and she did not verify it was my room and I walked in. I could have been anyone committing a theft. Please educate your housekeeping staff reference theft. The front desk was very helpful. All the resturaunts in the hotel were awesome (Daily Grill, Loulay, and coffee shop).
April 28, 2014
Rated 5 out of 5 by Richsquared Expectations met
Exactly what you would expect when staying at a SPG hotel.
August 2, 2014
Rated 3 out of 5 by MNGUY The good and the bad
The beds are heavenly. Great location. My only negative feedback, was the fact I booked the room online (booked for 3 days). I ened up only needing the room for 2 days and they wouldn't give me credit for the one day I didn't use even though I let them know about the cancellation a week ahead of time. Therefore it cost me approx. $164. They wouldn't budge on our pleas to please refund our money.......very disappointed........
August 11, 2012