Rated 3 out of 5 by JD2013 Ice machine
We were placed in the room right next to the ice machine and employee room. The noise kept waking up my 17 months baby throughout the night. I supposed I should had asked where our room was situated before we went up to the room. Or perhaps we should had asked for a room change upon seeing the ice machine so close to our room. Either way, I didnot realize that the ice machine would make some much noise!! On top of that, the old style alarm in the room was making 'line connection' noise as well. Needless to say, we didnot have a good night sleep during our stay.
January 17, 2013
Rated 5 out of 5 by Ute61 Extraordinary management and general staff
This hotel exceeded my expectations. The hotel itself was beautifully appointed and the rooms were comfortable and large (with views). The staff were friendly and responsive and went out of their way to meet my needs. A problem arose with the cable system not working properly during my stay so watching even the news in the room was difficult (though the alternative was not bad, watching it in the hotel's wine bar and lounge). Technicians worked hard to fix the problem but it was not possible. Without asking, the management offered some compensation that was more than fair. I cannot imagine a better place to stay downtown Seattle, and a better location to kick around (it is near Pikes Market and numerous shops and restaurants).
February 18, 2013
Rated 5 out of 5 by Robert71zz Stayed here again
It was easy getting reservations and paid partly with some of my SPG points. We had a super nice deluxe King Bed in their newer tower. Seattle Sheraton was very easy checking in with the Valet parking. And close to city events and theatre attractions made this a very relaxing weekend.
May 11, 2014
Rated 2 out of 5 by KW68 Service was not great
I arrived late at the hotel (11:30 PM), was very tired, checked in and received my key. I turn around and find the elevator, go up and then searched for my room for a while. Then realized there were 2 towers! The receptionist should have told a new guest that there were two towers and which tower I was in. Not happy. Also the towel rack was broken and kept coming off. Finally, give me a break with the water conservation and the hard water. The shower water is just a complaint I have in general but for an upscale, expensive hotel, this really is no excuse.
March 24, 2013
Rated 4 out of 5 by Holly8995 Good Stay
Overall everything was good. The tv did not work which maintenance quickly fixed. One day I went to my room while the maid was cleaning and she did not verify it was my room and I walked in. I could have been anyone committing a theft. Please educate your housekeeping staff reference theft. The front desk was very helpful. All the resturaunts in the hotel were awesome (Daily Grill, Loulay, and coffee shop).
April 28, 2014
Rated 4 out of 5 by Hpais Convenient to Seattle downtown.
If location and comfort are the most important criteria, this hotel wins hands down. You're literally within steps of seattle'so downtown attractions including the convention center, Pike's market, monorail, public transportation.
The hotel is sort of a Seattle institution, on weekends there's always something going on, and it attracts hundreds of people, all the time. If you're concerned with privacy and isolation, seek a hotel outside the downtown Seattle area. Finally, don't rent a car for your entire stay , rent only for the days you really need.
December 15, 2013
Rated 5 out of 5 by DaveInCT Am excellent Sheraton
I stayed here once during renovations a few years ago, and thought I'd never come back, it was really a lousy experience. But I happened to be in town again recently, and was really wowed. Looks like a brand-new hotel downstairs, and the lobby was just being decorated for Christmas with the tree and gingerbread houses, it was really pretty.
The lounge downstairs was a really comfortable and relaxing place to have a cup of coffee (from the little espresso stand down the block) before my morning meetings.
Great location in the heart of downtown Seattle.
January 11, 2012
Rated 4 out of 5 by Islstox Heating system noise
First, I've stayed at this particular Sheraton several times, and it is actually one of my favorite hotels. The staff is great, location perfect for downtown meetings, and it's very clean.
My last stay, not so great. The heating system makes a very disturbing, deep noise when it kicks in. Unfortunately, I didn't settle into the room until around 10pm, and didn't notice it until nearly midnight. It made for a very uncomfortable evening, which affected the rest of my travels. Please ask someone to pay attention to this matter, and keep up the good work.
March 8, 2013
Rated 5 out of 5 by TrishMcG50 This hotel is in a prime location
The Sheraton Seattle is very accommodating as well as located in a prime spot in downtown Seattle. I would recommend staying here if you are traveling to Seattle; no need to rent a car.
May 15, 2014
Rated 4 out of 5 by ynohtna83 Very nice hotel in heart of Seattle
This hotel was fabulous and met all of our needs. We stayed on the club level and enjoyed it very much. The staff is really pleasant and helpful. I wish they were a little more enthusiastic about my being an SPG member who booked directly, I feel like that should be something that is acknowledged in this day of third party booking. The restaurant was okay, but the location to other places to eat is fantastic. Just a few blocks to waterfront. Also, the panhandlers aren't anywhere near the entrance, which is a relief, especially at night.
February 7, 2014
Rated 5 out of 5 by Lisette Great location
Though there are multiple hotels in the downtown area, the Sheraton was always easily located with its logo on the building and central location.
May 16, 2014
Rated 5 out of 5 by Queeny27 The Sheraton exceeded our expectations!
There were 7 of us and every part of our experience at this hotel was AMAZING! From the front desk check-in staff Daniel, to the valet staff, bellmen, bar and restaurant staff and housekeeping. They all get the highest marks possible! The rooms were spacious and beautiful. Such an excellent experience! Thank you Sheraton Seattle!
May 5, 2014
Rated 5 out of 5 by THG8675 I'd Stay Again
Service in the Daily Grill was excellent. Very attentive. Front Desk checkin/out was very pleasant. Fitness Center well equiped. Well located in downtown Seattle, about 1 1/2 blocks from from last stop on train from airport.
May 12, 2014
Rated 2 out of 5 by Letter1 disappointed
Ive stayed at this hotel many times over an 8 year period and really was disappointed in the room this time. I felt I was put into a below average quality room that seemed quite dated.
even more disappointing was the smell in the bathroom when I turned the shower on. It smelled of a dirty locker room. Also, the shower clearly needed to be cleaned better. there was mold growing in between the tiles.
Again, Ive stayed there dozens of times and really disappointed in my last stay. So much that Im writing a review for the first time in my life....
June 22, 2013
Rated 4 out of 5 by Eburg TOO MANY SCREWUPS
We were 3 adults and a 15 year old girl. We reserved a 2 bed room with roll away. We were informed by the check in clerk that Chicago reservations do not know that Seattle can't put a rollaway in a 2 bed room! WHY?? So my Granddaughter slept on the floor! The check in clerk offerred us a palor - a room with no beds that would take 3 roll aways - how stupid. After a later discussion one of the assistant Managers gave us a $30 credit on the room - imagine my surprise when it showed up on the final bill as a charge! Why would we stay there again??
December 27, 2012
Rated 1 out of 5 by disappointedtraveler1 Service Needs Significant Improvement
During our four night stay in Seattle my fiancé and I had continuous service issues with every aspect of the hotel. Restaurant service was unsatisfactory and problem resolution impolite. After the first night we attempted to switch hotels but could not do so due to a pre-paid reservation. We are both Starwood Gold and would expect more from a hotel at this category. I have a block of 40 rooms booked at the Sheraton for my wedding in August and as a result of this I am considering moving the block to a new hotel.
March 4, 2014
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
April 13, 2014
Rated 4 out of 5 by Agnes13 Accounting
This hotel is right in the middle of shopping and restaurants. The only fault that we had was in checking in, they asked if we used valet parking and told them we had taken the city bus into town. In checking out, a charge for this was on bill and received email bill, the charge was removed for the Friday, but then added for Saturday. Had to call from home to get that removed. Next time will ask for bill at the desk instead of an email so can check right then.
A lesson: Check the billing very carefully. Other than that, stay was great.
December 18, 2012
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 5 out of 5 by Clare47 Central Location
To find such an excellent and affordable hotel in the downtown area is not a novelty, but to to have it as centrally located as this one is definitely a plus. I could walk to many of the most common attractions (Pike Street Market, the Convention Center, the Pacific Place Mall) within a matter of blocks, or take the monorail (an experience in itself) to easily get to the attractions near the Space Needle. Good food in all price ranges was abundant. You can't miss out with this hotel.
March 18, 2014
Rated 3 out of 5 by 27Rose Company Christmas
My husband and I were invited to a night's stay for a company Christmas gathering. When we checked in we were told that our room wasn't ready yet, yet the reservation was made in advance. They tried to accommodate us with another room very far from the rest of our party, we decided to wait until the room was ready and was told they would call us when it was ready. We waited in the bar area for an hour, and no one called. Someone else had to ask if it was ready, turns out it was. I recommend the staff be a little more attentive.
December 18, 2013
Rated 4 out of 5 by VovoSchon This Sheraton has a great location
Hotels such as SHERATON will never disapoint you, you can always expect what you are going to get. And, if you are lucky, you may get even more than you expected. This Sheraton had every single employee with a true smile on their faces, willing to help and commited to my family welbeing.
What has disapointed me? Sheraton will not credit your Starwood points, if you have purchased your stay through Expedia . I did not know that, but sincerely though they should honor their part of the deal. After all, I paid for the hotel, didn't I?
January 23, 2013
Rated 4 out of 5 by Damebovary Great!
My toilet got backed up, randomly, during my stay. Staff not only fixed it right away, but it was done while I was out at dinner, so I wasn't inconvenienced at all. Sometimes it is things like that - a bad thing happens, but the key is how staff respond. And i felt very taken care of.
PS Would have liked to have had free Wi-fi in my room. Lobby got kind of noisy for checking email and I didn't want to pay for it in my room, even with SPG discount.
April 3, 2014
Rated 5 out of 5 by KayB1958 Always enjoy our stay at the Seattle Sheraton!
From the moment we arrived we are treated with great care and consideration. Every member of the Sheraton Seattle team (the front door staff, the front desk staff, the guest lounge staff, the housekeeping staff, consierge) all provide service with a smile. We always feel truly welcomed! Thank you, Seattle Sheraton!
April 28, 2014
Rated 2 out of 5 by JC1212 Beware of the green program.
My disappointment during my recent business trip to Seattle may be my own fault. I may not have understood the courteous desk personal who spoke in a heavy accent with respect to the $5 coupon "green" program. I do not have a problem with the sheets not being changed daily during a 5 day stay. However, I did not think that there would be zero service--no making up of the bed, no fresh towel, no new coffee packets, no emptying of the trash, etc. I think Sheraton needs to review this program. Afterall, the room was $241 per night.
December 9, 2012
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 5 out of 5 by RSN67 Seattle Hotel
Very attentive staff starting at check-in.
Food very good, with the rooms very comfortable.
May 10, 2014
Rated 5 out of 5 by DrAPV DrAPV
The hotel is very close to many of the attractions and ideally located. Great hotel and staff. Highly recommend it.
May 9, 2014
Rated 3 out of 5 by kapers Great Location at a Reasonable Price
The Seattle Sheraton is central to all restaurants and shops. Very convenient location at a reasonable price!
May 8, 2014