Rated 5 out of 5 by Bob54 Great stay!
Would recommend this hotel for anyone wanting a great downtown location with clean and comfortable surroundings. Very roomy. Staff was very courteous and friendly throughout the hotel.
March 17, 2013
Rated 4 out of 5 by Tanya14 Great for business
Very convenient to have a Kinkos in the building. The lobby bar area is spacious and allows for very large groups to mingle. Restaurant was also good if you cannot leave the building.
January 15, 2014
Rated 5 out of 5 by InnovationsGo Customer Service
EVERY Sheraton employee has clearly been selected for their excellence in customer service practices. I travel a great deal and thought your hotel staff was the best I've encountered!
February 25, 2013
Rated 5 out of 5 by papio staff
Nikki was very professional and helpful, really nice customer service.
August 4, 2014
Rated 5 out of 5 by TheED Excellent Service at this hotel
Every aspect of this hotel was excellent, except the wait time to check in was slow. This could have been due to a lot of DECA students from a lot of school districts checking in.
March 4, 2014
Rated 2 out of 5 by retts hotel outdated and below average
towels old and gray, rough. Furniture old and not matching. No plugs available on each side of the bedside stand so unable to plug in electronics. Needs remodeled and modernized.
February 9, 2014
Rated 5 out of 5 by Alby1370 Great Conference/Convention Property
Very engaging staff, polite eager to please.
August 10, 2014
Rated 3 out of 5 by RFJP Needs New Mattress
We liked the hotel and location of it. Room service was great. The downfall was that our bed needed a new mattress. It was dipped in on each side so, we didn't sleep well at all.
June 3, 2012
Rated 5 out of 5 by Pat22 Awesome Hotel
Had a great stay! The staff was very attuned to creating a relaxing atmosphere and they hey were great! The room was clean and comfortable. I would definitely stay there again.
August 6, 2012
Rated 2 out of 5 by Jane2013 Hotel staff need more training
The hotel staff need more training. The ladies at the reception desk need more training on being courteous to guests or hire mature ladies with experience to be receptionists.
June 9, 2013
Rated 3 out of 5 by biodad Front Desk Staff
Upon receiving bill for parking, I had a few questions. When she rudely offered to walk me to the garage to show me the sign I decided I no longer had any questions FOR HER.
January 29, 2013
Rated 5 out of 5 by ekm768 F&B Conference
all events were outstanding
August 12, 2014
Rated 4 out of 5 by BJR55 Great locat in downtwon Phoenix
Perfect hotel for access to downtown Phoenix, convention center, and very close to the airport. Parking cost too high and $15.00 per day for WiFi in the room is absurd.
March 20, 2014
Rated 5 out of 5 by Mary76 Great room and restaurant
Room was very comfortable and had refrigerator included. Restaurant had lunch special that was great. Anything on the menu $9 or less. Great location to conference center.
February 20, 2013
Rated 5 out of 5 by Ken0905 Superior hotel in downtown Phoenix
Located near from LRT stations and NBA stadium. Convenient for the early morning flight. Staffs are friendly and kind. The free Wi-Fi service in the lobby are very useful.
March 22, 2013
Rated 5 out of 5 by Amy14 Great staff
I've run events at many hotels and never seen such customer focused, readily available staff as I have at your hotel! Thank you! They were so responsive to every need!
February 27, 2013
Rated 5 out of 5 by Joyous Enviramental Actions
I was so pleased to see and hear all you are doing to reduce trash. Your program to encourage guests to recycle and cut back on laundry is great. Kudos to you.
March 21, 2013
Rated 5 out of 5 by stfunny met our needs at a decent rate
did not like paying for parking daily, but who does and it is just part of being downtown I guess. if you have any voice, would like a weekend rate or something....
April 1, 2013
Rated 1 out of 5 by Rich69 Can't Hold a Reservation
Booked a single room with king bed. Got a room with two queen beds and handicapped shower (sure someone might need it, but I did not). Front desk was ineffective.
March 9, 2013
Rated 5 out of 5 by YalpWerb1 Luggage scale
My stay at the Phoenix, AZ Sheraton was excellent in every category. I need to weight my luggage before leaving the hotel and they did not have a luggage scale.
April 12, 2013
Rated 5 out of 5 by ctwesme Staff is excellent
I would just like to say that our stay was extra special thanks to Cedrick at check in.
Thank you for being so kind!
June 25, 2014
Rated 5 out of 5 by MoreMemories Nice Room, Nice Location
As one of the taller building in downtown Phoenix, views are spectacular! My stay was excellent all the way around, service, room condition, SPG Recognition.
January 9, 2013
Rated 4 out of 5 by JoRx Great Conference Stay
This Hotel provide an excellent location for ease of access to the Convention Center and nearby local attractions. The comfort and amenities were excellent.
February 13, 2013
Rated 5 out of 5 by jL8ve Great Family Visit
Such a wonderful property and such wonderful staff. Front Desk and the Gift Shop were particularly helpful and friendly.
June 16, 2014
Rated 5 out of 5 by Cheyenne64 Outstanding Facility!
Excellent hotel. Beautiful in every aspect with top notch service from staff. Room service is not the best, so opt for eating in the lobby or restaurant.
February 13, 2013
Rated 5 out of 5 by notamac Great place to stay
I'd never stayed at a Sheraton before - it's always been one of the other two major hotels. This place convinced me to start staying at Sheraton Hotels.
February 22, 2013
Rated 5 out of 5 by Merlin13 Excellent. Hotel
Stayed at the Sheraton Downtown for a convention at the Convention Center. Great hotel in all respects. Efficient front desk staff. Clean, quiet rooms.
March 24, 2013
Rated 4 out of 5 by O2Owl Great Stay!
Great location, great service, great hotel!
July 29, 2014
Rated 5 out of 5 by Jessie19631 Great hotel
The rooms are very clean and the staff very pleasant. The beds are very comfortable. The food we had in during the conference was absolutely terrific.
February 23, 2013
Rated 5 out of 5 by De56 Bedding
Bed and bedding was amazing...you didn't want to get out of bed!
July 21, 2014