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Rated 3.3 out of 5 by 830 reviewers.
Rated 3 out of 5 by Great Location I was plesantly surprised at the location and overall condition of the hotel, however was overwhelmed at the cost of a long distance call from my room. On two calls, one to my home then my wife's cell (I min each, hung up when picked up by answering machine), was $33.04. I have learned a lesson to keep my cell charged. When I did connect, 2 minute call was $19.18.... beware! November 11, 2013
Rated 5 out of 5 by Awesome stay! Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed. May 18, 2013
Rated 1 out of 5 by Messed up service I arrived from a long flight across the Atlantic to find a set of paint tools inside the room. I informed the guest services and it was cleared as expected. After a few minutes, as I was unpacking, I received a call from the reception that I will be moved to another room because of necessary Engineering works to be done in the room. I was informed that the keys will be delivered within 5 minutes despite the fact that i offered to go to the reception and pick it up. I received another call from guest services asking whether the paint materials were cleared. It was fine until the keys never arrived for almost an hour of waiting. I called the guest services and was transferred to the reception and then again vice versa. It seems that they have checked me out and they have no idea of my details. As this moment that I am writing this review, I am supposed to get a call from the "manager" or the reception, at least, to inform me what will be the resolution of this issue. It has been almost 10 minutes now when I am supposed to receive the call that was promised to be sorted out within 2 minutes (as per the lady).. I don't understand if is it the miscommunication among the staff or that the staff seems to be incompetent. I have received a call just as this moment and the lady even has got my name wrong. Thank you very much for the start of a perfect stay. July 31, 2014
Rated 3 out of 5 by Average Hotel I am a frequent traveler for work and have stayed in many hotels. The Sheraton Downtown Philadelphia is in a convenient location, however, I was expecting a little more modernization in the rooms. The rooms looked outdated with the furniture and carpet and my room had a stale, musty type smell upon walking in. Please invest money in the hotel and begin room renovations. November 25, 2012
Rated 1 out of 5 by Sheraton Philly I checked in at 10 pm. I was hoping to get settled relax go to sleep and get up early and head off to my meetings. when I checked in the Remote didn't work. I called down asked for a new remote. then I flushed the toilet after just putting a tissue in it - and it flooded and flooded over the edge. I called down at about 10:20. after 30 min - I called down again to cancel anyone coming up because I needed to get to sleep. so I wasn't able to watch Tv or the news in the morning. I didn't have a working toilet at night or in the morning. and I didn't get upgraded - while I knew there were nicer rooms available. I even called Platinum concierge after I checked in to see if I could book a nicer room - and they said there were nicer rooms available. Sheraton should remove their name from this hotel. Old dark and dirty. I'm pretty sure the beds are not sweet sleeper - but at this point - that is the least of the concerns. February 6, 2013
Rated 3 out of 5 by Souring on Sheraton My second stay at a Sheraton in 2 weeks and I'm more disappointed. Trash from the previous occupant was in the room. I never received a bill under the door, and the video check out did not work. When I called to get a copy of the bill, the front desk didn't seem to care. I'll be thinking long and hard before staying at this Sheraton again or anything else in the chain. July 29, 2013
Rated 5 out of 5 by Hotel has great employees From check in to check out all employees that I had interactions with were great. The room workers were very courteous and attentive to any questions or needs I had. The pool was very warm(hot), however as soon as I brought it to a staff member's attention it was corrected. I will also add that the staff of SPG advise me of a promotion that greatly added to this being October 7, 2013
Rated 5 out of 5 by Staff is the Best! This hotel is older, but very comfortable - especially the beds. What "makes" this hotel is the staff which is always very accomodating, professional, and friendly. The location of the hotel cannot be beat and has beautiful views of the Ben Franklin Parkway June 23, 2014
Rated 5 out of 5 by Best hotel in the Best location!!!! This hotel is one of the best hotels in the Philadelphia area. It is also in one of the best areas of the city - close to all the great museums, shops, restaurants, and of course the convention center. My wife and I travel all over the world and Mr. Rick Staub, the GM, is one of the best in the business. Will return often! May 19, 2014
Rated 1 out of 5 by jr suite was a letdown a/c not working properly in either room. bedroom would not cool down. common room was uncomfortably hot (and temp is apparently controlled by the hotel - no separate thermostat). called front desk for engineer to look at a/c who never showed up. housekeeping didn't show up either. oh yeah, i saw a mouse scurry across the room as well. ps. elevators take FOREVER!!! April 15, 2013
Rated 4 out of 5 by Great conference facility Just attended a three-day conference here and everything ran smoothly. Was very impressed with the staff as they served 700+ for dinner. July 14, 2014
Rated 2 out of 5 by A Big Disappointment The attitude of the front desk agent that checked me in was not to inviting. It was almost as though she did not want to be bothered. The carpet on the 6th floor outside of the Associates door was filthy- crumbs, pretzels and other miscellaneous items; which by the way remained when I checked out the next morning. The panel on the bathroom vanity was not clean. April 17, 2013
Rated 2 out of 5 by This hotel is perfectly located I was surprised at how stained and dirty the carpets and bedcovers were. The meals were mediocre and of the two ordered, one was 40 minutes late and cold. They did reimburse me for the meal. Their green program was a joke, because they promised a reward card, which never came and they still didn't clean the room. I usually stay at Sheratons. This was the worse. October 23, 2012
Rated 3 out of 5 by Need of Updating but Excellent CS The hotel rooms are clean and convenient, but the passage area needs updating and regular cleaning. I found this Sheraton, generally a little run down, but the customer service at the front desk, concierge, room service and guest service to be above par. It makes up for the other negative. I would recommend this hotel if the price and location fits your needs. September 26, 2013
Rated 5 out of 5 by Even Better than Expected! I landed with nine high school students on a Model UN Conference trip. The rates and rooms were outstanding, but the most significant impact came from the extraordinarily helpful concierge and hotel staff. Check in and check out were easy, and reservations for lunch and dinner were made almst without our having to ask. I could not have been more pleased. February 3, 2014
Rated 5 out of 5 by Enjoyed my stay I was in town for a convention so I spent little time at the hotel. The facilities were nice and the staff was eager to please. A nice view at night would have been great since I did not get to see the city during the day. Comfortable bedding, clean facility, nice place to stay while attending meetings. By the way, the elevators were not slow during my stay. April 11, 2013
Rated 3 out of 5 by Hot and dusty When we arrived at our room the air conditioning was not working. That made staying in the room quite uncomfortable. After calling the reception a technician came within 10 minutes and after an additional 10 minutes he had fixed the problem and the room started to cool down. The blow dryer looked as if it had not been dusted for some time. I didn't touch it. September 10, 2012
Rated 3 out of 5 by Quintessential Business Hotel Everything about this place is AVG. And that's fine. Just a very boring place. And don't expect staff to go out of their way for you...Checked in at 11pm, asked desk if some place around there is open to get food. Their answer? "No, not really." I expect a little more creative thought than that. So i went out walking and found a place. April 22, 2014
Rated 5 out of 5 by Overall great hotel . Just needs some tweeks! The stay was very enjoyable. 75% of the staff went out of their way to help make the stay 5 star. There was a lounge chair missing in our room that we requested and never delivered. The interenet was 2nd class. The restaurants, maid service and lounge staff were exceptional. The bed very comfortable and room well appointed and clean. Would stay there again. October 9, 2013
Rated 3 out of 5 by NO HOT WATER IN THE MORNING! Went to shower on a sunday morning. Had an appointment at 11am. We were on the 20th floor so I expected to have to let the hot water run for a while to make it upstairs. After 15 minutes in the shower with COOL TEPID WATER I was so discusted! When I mentioned it to the desk cleck when i checked out that morning he said, "you just have to let it run, honey!" January 14, 2013
Rated 4 out of 5 by This hotel is in a great location First time in Philadelphia. Had a great visit.. location is great to all 4th of July activities. Woodrow from hotel security was great and very helpful.. he is a great employee July 6, 2014
Rated 4 out of 5 by Restaurant server! On a saturday morning ( Nov 16th ) I had breakfast at the restaurant and the server was fantastic... noticed that I was from Boston and also was in town for the Marathon he was kind, and funny . I wish I could remeber his name, but he will know that Im talking about him. Awsome! see you next year at the Philly Marathon 2014 , please make my reservation . November 18, 2013
Rated 3 out of 5 by Wicked Disappointed with check in and service. Everyone seemed annoyed and did not give any detail on check in. I had to ask for everything. Check out was the same person seemed very bored and unprofessional. Only person who made the stay any fun at all was the concerigere he was happy and helpful. Other staff need a few pointers from him on custermer service. July 15, 2013
Rated 4 out of 5 by Wonderful Front Desk Staff/Wait Staff I would recommend this hotel, however I would suggest having management look in the room prior to going to the room. I found hairs in the tub and was told by the housekeeper that it was not there prior to me opening the door....Richard (front desk) and Maurice (supervisor) were very accomodating and understanding and rectified the situation wonderfully. September 7, 2012
Rated 1 out of 5 by Was my room cleaned Stay was average BUT in my bathroom, in picked up the flyer on the bathroom counter, and there was a HAIR. When I went to take a shower there was still a half used bar of soap on the shelf. It is more than obvious the rooms cleaning was done at a highly subpar level. Extremely disappointed, worst spg experience I've ever had. April 29, 2014
Rated 4 out of 5 by Great,stay, except for the pool! Overall stay was great. Room was nice and staff was friendly. Traveled with 2 small children who were excited for the indoor pool in December. The pool was very disappointing. The coldest heated pool I was ever in. The room in which the pool was located was frigid. My children could only swim for about 10 minutes because it was to cold to be enjoyable. January 1, 2013
Rated 3 out of 5 by Philadelphia trip to see the Stones First things first-the staff was very polite, friendly and helpful. Concierge in particular was very knowledgable. Having said that, this facility is old and tired. Air conditioner was woefully inadequate. TV was full of static. Bedding was old and uncomfortable. Everything was dark and dingy. When I got to my suite, the outer room had no curtains. June 23, 2013
Rated 5 out of 5 by Hotel, staff and other guests were unforgetable! This hotel was beautiful.I could go on and on about our stay.Every need you could have is sure to be met here.The surrounding area was remarkable, with gorgous arcitecture.Within walking distance to Franklin Institute, Which is having a exhibite of the Titanic that everyone should see.I wouldnt have to even consider any other hotel on my next visit. January 14, 2013
Rated 4 out of 5 by Hotel Features First day waited for elevators took long and were over packed. Ice machine not on every floor, had to go up to 4th floor to get ice. Other wise it was a great stay. July 6, 2014
Rated 2 out of 5 by A little too compact I've stated in the hotel before and I may have been lucky precociously but this experience was not up to the Starwood standard. Overall the experience was pretty good but had some slight issues. I was "upgraded"(based on being a Starwood rewards member) to a higher floor room with a view which did offer a decent view of the city. Overall room was nice,but for some reason there was a table placed at the foot of the bed with a coffee maker which made it impossible to walk to that side of the bed and a hassle to get in and out of bed. The bed itself was pretty uncomfortable which led to a pretty bad feeling. Then I checked out and paid for parking which for a day and two hours was $58! I completely understand that parking is expensive is in the city but for a room that was ~$200 for one night I felt taken.. Unfortunatly there are better places to stay in downtown Philadelphia, they may be a little more expensive but the amenities are better! January 2, 2014
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