Rated 4 out of 5 by jetlag1 Comfortable and clean. Staff very friendly
The check in line was out the door, but moved fairly quickly. The staff was very courteous. The doors bang closed and walls are thin, so I frequently wakened during the night. The staff was very apologetic and at my request a fan was delivered to my room for white noise.
The food is good - however it would have been nice to have either Seatlle's Best or Starbucks coffee in the restaurant. I didn't care for the restaurent coffee.
The meeting rooms were comfortable.
June 27, 2013
Rated 2 out of 5 by tanharsh Lacking of a SPG hotel
I stayed for 10 nights at the Sheraton Seattle. I am an SPG Gold member, and have been for the better part of a decade. I have stayed in SPG hotels in Asia, Europe, Australia, and North America and this was one of the worst. It's old, the rooms are worn down, the bathrooms are poor. All in, a poor experience. I was not treated with any special care, I was given what I believe was the most basic room. The staff were pleasant but I would not come back if I had a choice.
March 7, 2013
Rated 4 out of 5 by suziqqqqq SLEEPING IN SEATTLE
Held our 3rd annual mommy/daughter weekend at the Sheraton Seattle this year -- very impressed. It was an exceptionally busy weekend for this hotel, considering that it was an all-out frenzy for the public to see the gorgeous gingerbread displays, and there was the annual Jingle Bell run, as well as many corporate holiday parties held at this hotel. The staff was very helpful, courteous and professional. Our room was very clean, and the bed was very, very comfortable. I am amazed that our room was so quiet all evening long! We slept like babies! Also, we took advantage of the swimming pool and jacuzzi. That, too, was very clean and very comfortable. There was a feel of "casual elegance". I will recommend this hotel, and we will be coming back next year for the same special mommy/daughter weekend. Thank you, Sheraton!
December 12, 2012
Rated 3 out of 5 by katnyp Nice hotel, but lots of issues
I was there on business, stayed for 6 nights total. The hotel itself is very nice, but I had a few complaints. Once again, even thought I'm top-tier SPG, I didn't get an auto-upgrade til the 2nd night and after complaining. The front desk is poorly staffed and the wait was ridiculously long. Add more agents, please! The front car area is sooooo crowded, not much they can do about the space available, but they could manage it a lot better. My biggest complaint though is about the Club Lounge. Lovely lounge, great view, but omg....crying babies? noisy teenagers? yes and yes. Why in heaven's name can't we have a lounge area that is what it should be - a quiet place FOR ADULTS to work or read or have a drink. Why does everything have to be 'family-friendly' now...it might as well be Disney. IMHO minors should not be allowed in club lounges.
December 8, 2013
Rated 4 out of 5 by Neuropsych Sheraton Seattle
Decent meeting facilities and easy access to/from meeting areas (at least three routes)
One of the best burgers I've ever had
There was a hair in the shower
The tub wasn't draining well (but was fixed promptly)
Constant loud sound of air conditioner or vent or something from the bathroom
February 19, 2014
Rated 4 out of 5 by Drrock room exchange
i was made my reservation 3 months ago with king bed an credit card amex, but when iwas arrived , my room was a double single bed and I had to pay with other credit card ,
March 10, 2014
Rated 4 out of 5 by Mark19 st patty's weekend
good experience everything was great
March 17, 2014
Rated 5 out of 5 by SP2014 Best Location and Nice Staff
Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance.
Even for leisure stay best location.
Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations.
Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late)
February 15, 2014
Rated 5 out of 5 by NAW72 Hotel and City wonderful
Hotel: Chose the "Green Option" for first time. 1) Did not realize that we would not even have our trash cans emptied. Normal room trash cans were very small. 2) Did not have any blue recycle bins in room. 3) Request for clean towels about mid-week delayed but received. Almost positive we will not choose to "Go Green" next visit.
Beds were heavenly...most comfortable mattress we have ever slept on!
View from room - rooftop and another high-rise building.
The City: 1) Overall...loved the location...you could walk anywhere. 2) The number of street vendors, beggars, out-of-work people on the downtown streets was truly overwhelming, and sometimes scary, in such a beautiful, vibrant city. Hated to go out of hotel by the end of our week there.
We were so fortunate to have absolutely perfect weather while we visited Seattle.
August 10, 2013
Rated 5 out of 5 by ExpertTraveler Best Sheraton in the US
From location to service, this is by far the best Starwood property in Seattle, and the best Sheraton in the country
March 13, 2014
Rated 4 out of 5 by Kate Very comfortable and clean
The room and overall atmosphere of the hotel was excellent. Clean sheets and bathroom, nice view, very convenient to Pike Place Market and the rest of downtown, including buslines to go a little further out. My only complaint would be that free wifi should be offered in-room. I do appreciate that computers were available in the lobby area with internet access, but if I am paying that much for a hotel room it is my expectation that wifi is included in the price.
March 1, 2013
Rated 1 out of 5 by poky62 Front desk staff needs training, and not for those sensitive to odors
I had two big issues that will prevent me from returning to this hotel.
First, we arrived early - a bit before 11am. I didn't expect a room to be ready for us, but thought we could check in to let the staff know we were there, and get into a room once one was available. The desk clerk said we'd have to come back after 3pm, as they wanted to check in all of the conference attendees at the same time - all 1000+ of us. You might imagine how well that worked out...
We returned at 3pm, waited in line for more than an hour, then were told our room wasn't ready yet but would be soon. "Soon" apparently means 3 hours in hotel-speak.
To sum up, we arrived before 11 am and didn't get a room until almost 7 pm. Yes, it was a large conference with a lot of attendees arriving in a short period, but you'd think the hotel staff should have been expecting us. Instead they were overwhelmed and unprepared.
The second issue involved odors. Once we got into our room, the smell from the cleaning supplies nearly knocked me out. We ended up waiting in the lobby for another half-hour or so while the staff used some sort of odor-reducing machine. That did bring the smell down to a semi-tolerable level, but if you're at all sensitive to chemical odors or fragrances, you might want to find another hotel.
March 18, 2014
Rated 5 out of 5 by acorn88 Love this hotel
From the moment I arrived till I had to catch a flight - trust me I wanted to stay - everyone was exceptional, friendly and happy on the job! The location of this hotel is fantastic for business or pleasure. I may have to go visit Seattle again just to stay at the Sheraton.
February 26, 2014
Rated 5 out of 5 by timp Big Hotel with warmth and charm of a luxury hotel
Well trained staff, courteous, polite and very caring. Everyone always smiled.
March 14, 2014
Rated 3 out of 5 by nowell Poor service
I never had maid service any day I was there.
They should put my receipt under my door the day I left. I never received my billing receipt.
March 10, 2014
Rated 5 out of 5 by MelMar Valentine's Day Getaway
Absolutely perfect...... except.... no hot tub
March 15, 2014
Rated 5 out of 5 by nikki287 Above and beyond my expections
Recently my daughter and I stayed at the Seattle Sheraton for her 16th Birthday. The hotel is in the heart of Seattle and has beautiful views of the city. The room was large and the bed was so comfortable I didn't want to leave. We had went out for dinner and when we came back the hotel had left a yummy dessert for my daughter with happy birthday written in chocolate. We were so thrilled. Thank you Sheraton for making our stay in Seattle so wonderful.
October 1, 2013
Rated 4 out of 5 by Emily Reservation snafu
My Seattle Sheraton reservation was made through a conference provider, but disconnect between provider and Sheraton somehow dumped the reservation. The night before my arrival, an online Sheraton rep tried working out the ongoing problem with my Starwood account, but I had to pay $30-40 more per night over conference rates secured in November for a January stay, an additional $200. Account is STILL inaccessible. Great hotel. PITIFUL reservation process.
January 31, 2013
Rated 4 out of 5 by Dolly2014 Comfortable stay in great location in Seattle
I had a comfortable stay, I primarily picked Sheraton due to its proximity with Seattle downtown and ease with getting onto I-5 highway.
The food choices were good, particularly breakfast. In-room dining is important for me and Sheraton has that round the clock.
My only complaint is that of the 7 days I was there I had hi-speed internet problem twice. It was addressed in the matter of 30 min, but since I was working this was an hindrance.
I once requested for an item on the midnight menu before midnight, and the staff politely declined. I would have been happy if they charged me more but still gave the item, but I can understand that they have different menus for a reason and choose to enforce them. So I wouldnt penalize them for that.
I also was happy to see that the hotel promotes eco-friendliness and gives guests choice (and incentive) to choose green option.
Overall, I had a stress free environment and was comfortable. I would choose Sheraton again for my stay.
February 17, 2014
Rated 5 out of 5 by MrsB Comfy and convient
This hotel is located in the heart of Seattle directly across the street from the convention center and only blocks away from both the Space Needle and Pike Place Market. The staff was very attentive and the room quite comfortable. My only complaint was the shuttle mentioned on the web site had to be booked on line, which was not mentioned on the web site so I was stuck at the airport having to pay for a taxi to the hotel. Otherwise my stay was perfect!
February 28, 2013
Rated 2 out of 5 by SleeplessinSeattle21 Construction lies
I stayed at this hotel for 4 nights/5days. The first morning at 8am I was greeted to the banging of construction. I called guest services and was told it was from the street. The second morning (Friday) I was woken up by the same sound. After a long weekend of walking around the building, I noticed there was no construction on the street and that it was one of their tenants moving in. I heard nothing till Monday when I was woken up by a jack hammer at 8am. At this point I called guest services and told them they had lied about the construction and it was their tenant. After speaking to the manager, they gave me a discount and a late check out. If I had known there was construction on my side of the building I would have asked to be moved the first night. Instead I lost sleep 3 nights out of the 5 I was there. This was extremely rude.
August 29, 2013
Rated 5 out of 5 by Julie95 A great experience!
I was so impressed with the Sheraton Seattle - our room was sparkling clean and very nice. The staff was helpful and went out of their way to make my stay enjoyable. It's a beautiful hotel in a great location.
March 3, 2014
Rated 4 out of 5 by Coug Great Location
This hotel is centrally located, convenient to downtown activities. We have stayed at this hotel several times, yet upon departure find ourselves saying that parking is expensive and inconvenient.
We were allowed a club floor upgrade, required a $15 charge for the privilege of having access to the club lounge where we were allowed to pay for our beverages.
The room was very modern and comfortable, although the person in the adjoining room decided to rattle the door at 5:30 in the morning, then hang a hanger on it to torture us with a scratching noise. Then at 6:15 they decided it was time to slam their entrance door several times.
In summary, the hotel is lovely, the location is perfect. The rooms can be noisy if you are unlucky enough to get next to a creten.
Beverages are less expensive in the bar downstairs than in the club lounge.
December 10, 2011
Rated 5 out of 5 by Pebby Spacious
Excellent stay. Our grandchildren loved the window seat to look out at the city. Easy walk to the monorail.
March 10, 2014
Rated 5 out of 5 by Val2012 A nice place to stay during the holidays
The Sheraton on 6th & Pine in Seattle is a convenient and comfortable place to stay during the holiday season. It's close to all major shopping, shows, plays and performances as well as amazing restaurants. It's a tradition for my husband and I to stay at least one night during the holiday season. We always stay on the Club level because we love meeting new people in the club lounge, and the food is wonderful too. We love all of the hotel amenities.
December 5, 2012
Rated 4 out of 5 by Behopkins1 Hotel lost my reservation
Upon checking in, the hotel staff could not locate my reservation. I was able to bring the confirmation email up on my iPad and Riley went out of his way to compensate me for the error and to let me know he was truly sorry for the inconvenience. Our room was clean, comfortable and I was given a $50 credit as well. The only glitch so far is I have not received my receipt as I checked out utilizing the tv and the receipt was not in my mailbox.
October 28, 2013
Rated 4 out of 5 by Coro76 Nice upgrade
I was upgraded to a junior suite, so that made my stay quite nice. It bothers me, though, that yet again no employee was servicing the SPG Gold and Platinum line both during my check-in (3pm) and my checkout (11:30 am). Also, I find the lighting levels inadequate in the rooms for extensive reading or writing.
February 15, 2014
Rated 2 out of 5 by Awally Weekend stay
It was our one year anniversary and were excited to have a quiet weekend away. We were not told that it was their biggest weekend of the year. 900 check-ins or something like that. 20 minute wait for an elevator. Two out of the four elevators were working. Asked for a corner room and got one by the elevator. Basically we should have been told it was going to be busy and they should have recognized it was our anniversary and done something for it.
December 12, 2012
Rated 3 out of 5 by Kathy Not to expectations
The room had a dated feel. The bathroom had a distinct mold smell and the bathtub faucet was very difficult to turn off. The landing on the 26th floor was dingy, with stained carpet. The restaurant staff for breakfast was slow and unresponsive. Hostess was pleasant and quick, but the waitress had to be asked three times to bring milk for every coffee fill up and ignored us for some time after we were seated. Strange. It wasn't busy at 7:30 a.m..
April 6, 2013
Rated 2 out of 5 by J4782 Workout room repair
This hotel has an incredible space dedicated to a workout facility. Unfortunately, this time when I went to use it, 7 out of 7 (!!!) aerobic machines were either completely broken, or functioned completely improperly. I gave up.i nearly always utilize the workout room in a hotel, and this one was deplorable. It is a shame, given the amount of space dedicated to it. But it is obvious it has received no maintenance attention in quite some time.
August 8, 2013