Rated 2 out of 5 by Rouge Below expectations
The room was really worn down. The tiles on my bathroom wall were loose, the painting had come off on some places and the carpet was dirty... The scrambled eggs on the breakfast buffe were grey, there were no fried eggs and only one kind of tea. You charged me an incredible GBP15 per day for WiFi access which is included in most other competitiors offering or room rates in Europe.
July 5, 2013
Rated 5 out of 5 by Tony Kind and helpful staff
unfortunately slipped on the stairs while entering the Tube and broke my elbow. Hotel Manager Andrew and Concierge Jolanta were exceedingly helpful once I returned to the hotel. They called around to various hospitals and arranged for a taxi to take me to St. Thomas' emergency room. They were most kind and helpful in assisting a foreign visitor suffering from a painful fracture.
April 17, 2013
Rated 2 out of 5 by Britt17 Poor Price/Value
Over priced room (615) which was poor in both housekeeping stds and condition. Requested early ck-in months in advance, but no rooms available. (noon) Food quality was very good as was the service staff. Front desk inconsistent in handling 2-free nights and1- paid night. Bill not ready upon ck. out. I'm in the hotel business and this hotel needs better management and FFE work.
August 7, 2013
Rated 2 out of 5 by chmeasasry dissapointed
I was very dissapointed in the room this hotel first gave us. There wasn't even enough room for us to have a meal brought up. We had to barely set on the bed to eat a late meal. The shower was a nightmare to get in and out of. Especially for my husband that has a medical problem. Next morning we requested a room with a walk in shower and was transfered to a much better room.
December 12, 2012
Rated 2 out of 5 by CC2072 Has potential
Staff trying to be helpful, however the hotel falls far short of its reputation. The room was small, the bathroom even smaller. There were no power points in useful places. I had to move the desk to open and close the window. A large amount of money was frozen on my credit card, unnecessarily and then it wasn't released. I had to call and asked for it to be released.
December 3, 2013
Rated 3 out of 5 by Dean Hotel beautiful Internet in the dark ages
Beautiful hotel. Suite was wonderful. Staff excellent but need training on spg benefits. Took 20 minutes for them to fix my bill
Internet in the dark ages. Definitely not business standard. Was the same for 3 days so not just a gliche. 1mbit download and 0.1 upload. Even emailing almost impossible. Let alone web access. Luckily it was the weekend so I had less work to do.
March 10, 2013
Rated 5 out of 5 by Jazz13 Great Location
The Park Lane Hotel was a great stay. Great staff. It is in a great location, the subway systems (tube) is just a few blocks away. Many local attractions are within walking distance. My only negative reviews are, that we had no view from our room, but considering how noisy the street traffic is during certain hours, I was fine with it. My room was not a five star room.
October 10, 2013
Rated 3 out of 5 by Roscom Great location poor rooms
The first room I got was tiny and I asked to move as I was staying for 5 nights. THe second room was much better size wise with a great closet.
I felt the rooms were a bit old and the bathrooms in particular were poor. On 3 occasions when I came back in the evening there were insects (ants) in the sink, the shower was so tight the curtain constantly stuck to me.
December 8, 2013
Rated 1 out of 5 by SusieQSC Great location,sadly in need of update
I paid to upgrade to a suite and requested a view and an updated room. When the room was fianlly available around 4 pm. It was hot and the carpet was dirty. I was told the hotel was full and they sent engineering to check the AC. He returned with a filthy "new" filter which did not help. After dinner they sent another man who fianlly brought us a portable AC for the bedroom-no ventalation at all in the bathroom and the window was bolted shut. The AC never worked in the sitting room to the suite either. The portable was minimal at best and a nuisance. We were in room 101 which overlooked the roof and other people's rooms so we couldn't open the sheers. The huge tub drained so slowly gunk came back up in it-so grossed out we only showered-couldn't bear the thought of bathing in it. The only positive was the location was wonderful. This must have been a nice old hotel at one time but it needs serious help at this point.
August 29, 2012
Rated 3 out of 5 by MKBUK This is not how to do service recovery
I have always rated this hotel highly for the staff and the fact they always give me a nice upgrade to a park-view room. However the fixtures and fittings are tired and desperately in need of renovation.
After my last stay, I noted the ineffective AC, the poor tv/radio offering and the too-weak wifi signal. In response, a front-office manager promised I would be "looked after" on the next stay. This was that stay.
Unfortunately, the hotel decided, wrongly, that getting a strong wifi signal was my top priority, so they gave away my pre-assigned park-view room and put me in a room on the back of the hotel. It's a pity they didn't ask me before making that switch. And the problems remain with the AC and tv/radio.
The promised tea/coffee tray was not present and had to be requested. The bottled water that is free for SPG members did not appear at all.
I certainly did not feel "looked after" as this was my least enjoyable stay here.
December 30, 2013
Rated 5 out of 5 by TRISHie High Tea
We arrived on Halloween afternoon and decided to have tea in the hotel. WOW the pastry chef outdid any of our expectations. We enjoyed the music provided by the harpist and the attentions of the staff (we had requested no seafood). Quick walk to underground, bus steps away. Large clean room with older details. Use the concierge as the are great. Will return!!!
November 6, 2013
Rated 3 out of 5 by Esme Decent but definately not 5 star
The hotel is in a good location, staff try to be friendly and helpful.
no tea/coffee facilities in the room. room fairly comfy but very old. Bathroom very badly laid out, has shower in tub so u flood the bathroom when u shower and you wet all your towels.Most 5 star hotels offer free wifi in your rooms but costly at this hotel. overall, hotel isclean and pleasant.
May 14, 2012
Rated 4 out of 5 by Boltonian Real value for money
Our first stay in this hotel and we were very pleased with the whole experience.The staff were very charming and attentive and especial thanks to our chambermaid (room 310) from Lithuania who could not do enough for us. Other positives were the excellent sound insulation in the rooms, very quiet despite facing onto Piccadilly and the generous buffet breakfast.
May 24, 2013
Rated 4 out of 5 by Vwoods747 Location, Location, Location
The best central location in London, close to many of the sights you'd want to be able to visit. Near Green Park Station which connects to several important underground stations. I would like to thank the concierge for their ability to provide tickets , restaurant reservations, and general direction to al the sights. Hotel staff is very pleasant. See you soon.
September 6, 2012
Rated 5 out of 5 by Sid69 Recent Stay
This was the first stay in London for my wife and me. I cannot imagine we could have found better accommodations than the Park Lane Hotel. After the first night we were upgraded to a different room that we loved. The staff was very helpful, especially the concierge group. The hotel's location could not have been better. The weather, on the other hand, . . .
October 25, 2012
Rated 3 out of 5 by Nevertoreturn Unhelpful staff for Gold Member
What is the use of a Gold membership, when staff will not honour a complimentary upgrade.
I check in, was told the hotel was full, but an upgrade could be bought for 80 pounds per night. He number of stays to reach the gold level is quite pricey and this is my third time as a gold member I have not been offered an upgrade..the gold membership is not useful
October 2, 2012
Rated 1 out of 5 by Yarnster Needs a revamp
The first room I was given was extremely small, smelt of damp, in fact the whole 2nd floor smelt of damp. There was a huge airconditioning unit in the corner of the room which blasted out cool air to try and take away the smell. I complained about the room and was moved upstairs to the 3rd floor to a bigger room. Still very basic, nothing 5* about it.
August 2, 2013
Rated 2 out of 5 by David54 Great location, but ....
Hotel booked through agent's "secret hotels" on basis of location (which is great). Standard/quality of room and bathroom accommodation was however significantly below five star billing (even allowing for "secret hotel" discount) and was poor value for money. Music from New Year's eve function pounded throughout hotel well beyond acceptable timeframe.
January 7, 2012
Rated 3 out of 5 by Santafeguy Well located; could use some freshening up
The Park Lane, though acceptable, was not up to what I consider Starwoor standards. The room was in need of refurbishment; most midtown London hotels are wired for American and British currents. There is no outlet in the bathroom for the hair dryer...which is furnished. WiFi worked well. Any issues I raised were dealt with quickly. I would return.
June 4, 2013
Rated 1 out of 5 by UkTravel8989 Uncomfortable Stay
Upon arriving to the Park Lane, the staff did not have our rooms ready, even though we had called the night before to request early check in and were told that it wouldn't be a problem. The first room I was given was a Queen with no air conditioning, when I had pre paid for a King. I think had to wait to more hours to get my correct room. It was almost 90 degrees in London and the hotel was simply not equipped for the weather. The portable in room air conditioner was very inefficient and produced more hot air than it did cold. As a result, I wasn't able to sleep for two nights. When I called the hotel they said that the sir condition that they had set up was 'the best that it would get.' I understand that it rarely gets this hot in the UK, but when you are paying as much as we were per night, the hotel needs to be prepared for these occasions and/or note that they do not provide air conditioning as a part of their standard accommodations.
July 26, 2013
Rated 3 out of 5 by Cookie This hotel is 'tired'
The hotel is badly in need of a refurb, it's not 5 star, public areas good, staff very good, but rooms, oh dear..
We upgraded to an exec. room, to find, furniture scratched and old, bathroom been refurbed with lots of polyfilla by an amateur.
Ridiculous over charging for wi fi, come on it's a fixed cost and every thing charged is pure profit!!!!
March 15, 2013
Rated 4 out of 5 by MrHyde Great location but...
Great location in central London. Nice property but don't expect much else.
No upgrade provided for Platinum service!
Even worse, try a room (520) immediately adjacent to the service elevator and you can imagine what it's like to not sleep soundly for nights.
The rooms are dated but clean. The bathrooms are tiled and cold.
Average at best.
February 21, 2013
Rated 3 out of 5 by Ztbaba London Visit
Location was perfect. Staff was not particularly attentive. No SPG recognition was made. In addition, we were celebrating our anniversary for which zero recognition was also made. We asked for assistance with internet set up and were automatically charged for 24 hours of service. Overall we still had a wonderful trip and hotel was sufficient.
May 17, 2013
Rated 4 out of 5 by june2007 Great place - wonderful location
You can't find a better location than the Park Lane. It's centrally located and very near to the Green Park tube station, which provides easy access to most London destinations. While not a new property, this hotel has plenty of history and comfot as well. Expect great service, comfortable rooms and only a 5 minute walk to Buckingham Palace!
November 10, 2011
Rated 2 out of 5 by DisappointedLHR Dissapointment - Face Lift Needed
Location is the best feature of the hotel.
The public areas of the hotel looked nice , however the room needed to be revamped badly. I was upgraded to a suite and was dissapointed. The room had a mish mash of furiniture and decor. It needed painting at a minimum.The toilet ran all night.
A very ordinary breakfast was not value for money.
May 29, 2012
Rated 3 out of 5 by Luci2792 Hotel has Pros AND some Cons...
We stayed with you during our last visit to London. but had some apprehension because the reviews were not wonderful. First, the location of the hotel is perfect. Green Park right across the way and the tube close by. Re: Room, spacious but dismal. We had expected to have a room with tea/coffee service, but did not. I found a card offering that service under a chair in the room on the second to the last day of our visit. Housekeeping was not thorough or the card would have been on the dresser where guests would easily see it. We are coming to the Park Lane once again on Friday, May 31 - Wed., June 5 (next week). We hope this time to find a more welcoming front desk staff, smiles at the very least would be nice. Re: Room, we have a reservation for
Classic non-smoking room. Can it please be cheerier, brighter and not near the lift? We both love London and look forward to our visits. The Park Lane is such a perfect location. Just do your best, please.
May 23, 2013
Rated 4 out of 5 by StephenMB Decent stay between Xmas and New Year
Only odd thing was 11 pm room service delivered a request for Smoked Salmon and Cream Cheese sandwich as Smoked Salmon on melted cheese toast three decker. Tasted OK and too late to change so I ate it!
Also request for checkout extension to 2pm was only able to be given to 1:30pm. Again, not worth arguing about but seemed a little mean.
January 1, 2012
Rated 3 out of 5 by DoctorC No real recognition
No recognition was given of platinum status other than 1 breakfast. I had two rooms (as allowed) but was not granted upgrades or standard privileges for both rooms. Desk staff was just plain rude about it. Add to that lifts that were BOTH down - with no help from staff - and I just can't recommend it as a worthy high-end facility.
September 25, 2012
Rated 2 out of 5 by PP71 SPG recognition
Maybe it is my mistake but I was surprised to hear that I couldnt earn points because the room has booked through an internet travel agent. Actually this is the first time I heard of this. At Sheraton Park Tower, this has never been an issue. I dont understand this policy actually. Are you penalizing internet and travel agencies?
April 10, 2013
Rated 4 out of 5 by JLCC Great Location + Sheraton Quality
Stayed often here in 08 and 09 and had read some recent reviews that the rooms were old, small etc. I had a great king sized bed with a good size closet, bathroom etc.
Bar is excellent as the gym has modern equipment and is open 24/7.
Price was great and would stay here again if I can get the excellent prepaid rate I now got
November 10, 2012