Rated 3 out of 5 by svnanadiego DIsappointed
I am very disappointed. It says before I made a reservation that there is a free wifi included, but when I got in the hotel, they were charging us $12.95 per hour. That is very misleading. We are planning to go back to Philadelphia next week but we are never going back to Sheraton again.
September 28, 2013
Rated 2 out of 5 by nessayaya Overall Not Happy
I was disappointed from the start. Rooms not ready, the desk said. Then there was not a room, the desk said, even though reservations made 3 months ago. dirty, not prepared for a convention group. 3 elevators not working. broke a glass in my room and it took 2 calls and 6 hrs to get addressed.
July 23, 2013
Rated 5 out of 5 by NicknameLes Easy access - in the middel of it all
This hotel is conveniently located to popualr Philly sites, is very clean and comfortable, and the staff really went above and beyond to make me feel at home. The only thing I would add is a small frideg and microwave to all rooms. Most comfortable beds in the industry.
November 10, 2013
Rated 5 out of 5 by Bobdeb Thanks Mary
We had a wonderful stay in Philly doing all the usual tourist things. Mary, our trip advisor, really gave us some great information to make sure we did all the activities that were associated with our interests. Nice hotel, wonderful staff. Thanks to everyone.
November 23, 2013
Rated 2 out of 5 by jbh1029 worst sheraton
this sheraton needs major improvement. the room was in awful condition. old and run down. hotel is old and run down. hotel was sold out for a half marathon on sunday and the exec lounge didn't open until 7:30. have a full hotel and don't think to accomodate the early risers for the race?
September 16, 2013
Rated 2 out of 5 by tarzan1 Not a good experience
Check in service was awful. Over an hour late getting a room from promised check in time. When you pay for a room it looks like to me you should be able to check in on time. Check in staff rude. Room dusty on TV and furniture. No wash cloths in room.
Food was good at the meeting facilities.
May 28, 2012
Rated 2 out of 5 by Goofus53 This hotel needs improvement
It took 3 hours to have soup, salad and dessert...bad very bad. The toliet in my room broke so I had to move to another room, then the makeup mirror in the 2nd room fell apart in my hand. I checked out a day early and went to another hotel
December 7, 2013
Rated 2 out of 5 by Beantown Needs Updating
Hotel feels very run down. Staff was very polite, but I did not feel like anyone asked how my stay was or recognized me as an SPG loyal member. My shower did not drain and I had to make it a point to tell the counter at check out, which was met with a thanks I will let maintenance know.
March 8, 2013
Rated 1 out of 5 by SD1971 Hotel Stay
This hotel was the worst Starwood I have stayed in. The maid service was terrible, my room didn't get fresh towels, no coffee replacements, left my room service tray in the room from the morning. The bedding horrible, two flat sheets that come off the bed. Horrible, horrible, horrible.
June 3, 2013
Rated 5 out of 5 by MrTee Prmier Business Traveler's Location
The unfailing positive attitude and friendliness of everyone at this property make my frequent visits to Philadelphia that much more pleasurable. Great location, clean and comfortable rooms, good food, and some of the best views in the City make this a sure hit for business travelers
May 4, 2013
Rated 3 out of 5 by Carolyn no free wifi?!!
can't remember last time I had to pay for wi fi access at a hotel, especially when it costs $200 a night to stay there. We had a reception the last night and water cost $4? Really?. Clean rooms, friendly staff. Long waits for an elevator . Can't take the stairs to the 20th floor...
April 10, 2013
Rated 3 out of 5 by rovingreporter Good hotel in great part of town
Great for walking to the Franklin institute, Art Gallery and other smaller museums. 20 mins to independence square. CLose to highways and 5 minutes to University City.
Overall satisfied with the time we spent here. The staff were very attentive to our needs and should be praised
March 16, 2013
Rated 4 out of 5 by Mazzy73 A little improvement, but overall very good.
The location and room comfort was excellent. The room itself needed a little more attention. The bathroom tub was wet and had hair in it. The dairy creamer for the coffee was spoiled and solid. The staff was very friendly and helpful. Though they did not offer any SPG incentives.
August 25, 2012
Rated 3 out of 5 by Klippy Weekend Visit
Recently stayed at this property to attend a graduation in town. I was happy with the recognition of my gold member status and upgrade. The room was comfortable and in good condition. Overall, the property could use some updates and more attention to cleanliness of common areas.
June 18, 2013
Rated 5 out of 5 by Patze Mother's Day Walk
For the last 3 years, my family have stayed
@ the Sheraton in downtown Phila, Pa.
This is a great group of people. Their focus
is exceptional care from the front desk to the
maintenance department. All our questions were addressed immediately.
Thank you for the exceptional care,
May 13, 2013
Rated 5 out of 5 by NAVYGIRL33 Best Value in the Heart of the City
The hotel was great! The location was great! And, the price was fair considering the location and amenities.The only issue I had was after checking into my room, I noticed the maid staff left a dirty cloth on the floor and I had to wait two hours for a plunger and refrigerator.
July 2, 2013
Rated 2 out of 5 by 4051 hotel
Not impressed with the hotel. The phone in the room did not work. Bell man said he would call to have it changed. Never happened. Wall socket cover was broken, and one of the lamps did not work. Told the desk when I checked out, did not seem interested when I told her.
September 23, 2013
Rated 4 out of 5 by SalesDG Nice amenities
The hotel offers a gift shop, a terrific work out room, restaurant, bar, pool and more. The location is convenient and the staff was very accommodating.
This appears to be an older property and there is room for improvement on the rooms and meeting areas.
October 31, 2013
Rated 3 out of 5 by ManuelM Not one of the best one
If you stay more than 3 days make sure they give you the room key for the 3 days because they never change the default setting and on wednesday you will need to get a new one (It happened to many the 3 times i stayed there). Or worst wait 45 min on the 25 floor for a new key.
December 9, 2011
Rated 4 out of 5 by Bappn Sheraton Philly
Really nice hote. Room very comfortable and clean.
Elevators were painfully slow, so I took the stairs a few times...and while I know stairways are generally for emergencies only, I was struck at how dingy and unwelcoming these stairwells were, Particularly the north tower.
February 26, 2013
Rated 2 out of 5 by Rick AVOID THIS CHEAP MOTEL
Rude staff, old, poor cheap renovation, marginal location. First room assigned (422) was on a roof level- anyone could simply walk up to the window, AND IT FACED A WALL. Asked for a new room and got (room 605) DIRECTLY ACROSS THE HALL FROM ICE & VENDING MACHINES...NOISE !!
June 8, 2013
Rated 3 out of 5 by DuluthJacket Lost my jacket
Left my jacket at the lobby lounge. Bartender said he turned it in to the front desk, but no one could find it over the final two days of my stay. My fault for leaving it on the back of the chair, but disappointing that it was picked up and then lost by the staff.
September 23, 2013
Rated 2 out of 5 by John2255 Good location and staff but...
The room was less than I am used to at Starwood Hotels. The door to my room required slamming it to close, sometimes more than once. The air conditioner banged each time it started, There were stains on the bathroom wall and the paint on the bathroom ceiling was bubbling.
July 23, 2012
Rated 4 out of 5 by kuclaxton Good Meeting Location
I came to Sheraton for a 2 day Accounting Program & was very pleased with the hotel staff, the hotel room, & the meeting rooms. I would recommend Sheraton to any businesses looking for a location that can hold large group meetings/workshops/programs.
October 30, 2013
Rated 2 out of 5 by Visitor19 Sheraton Philadelphia Downtown
I was very disappointed with the condition of this hotel. The carpet in the room was very stained and the bathroom just looked worn. The shower head would not put out a full flow as half the water still poured out of the tub spicket. I would not stay in this hotel again.
February 24, 2013
Rated 2 out of 5 by medstudent Needs Updated
My hotel room left much to be desired. The carpet was bubbling up in the middle of the room, and it is obviously an old hotel needing rennovations. The exercise room was very nice, and the food provided in the bar and for room service was good.
November 8, 2013
Rated 4 out of 5 by Annabell7 Key location for fireworks
SPG club level service for evenings should at minimum run from Mon-Fri. It' s not offered during holidays or Friday's. This should be advertised somewhere otherwise it's deception. The concierge staff, room cleanliness and the view at this property were spectacular.
July 7, 2013
Rated 4 out of 5 by petesdaone Army-Navy 2013
Front Staff was AWESOME. Three rooms to juggle for my family and it was flawless.
Club floor was good as usual and always ask for the museum side of the hotel. Easy access to local Transportation
December 16, 2013
Rated 1 out of 5 by ksk17 In need of a total make-over and a good cleaning
This hotel is old and tired. The entire hotel needs a make-over. The public spaces are not being kept clean. The same litter was in the hallways all three days of our stay.
The noise levels both from within and out make it a very undesirable place to get any rest.
April 29, 2013
Rated 1 out of 5 Kiddie City
During my stay apparently there was a teenage mutiny at the hotel. 20+ minutes average wait for elevators, Teens running around the hotel unsupervised all hours of the day and night playing knock knock and running. I had to call to the front desk multiple times.
January 28, 2013