Rated 4 out of 5 by danj10 custiomer service reps unresponsive at checkin
I arrived to check in at 3:00Pm and had to wait until 4:45Pm to get a room. My starwood # was not on the reservation even though I had received 2 emails prior to coming. What's wrong with this?
My mattress was beyond replacing and the pillows were worthless.
Very disappointing and not what I expect from Starwood hotels. Will not stay here again.
June 26, 2013
Rated 4 out of 5 by Sanki Adamant staff!
The overall hotel met my minimal expectations. But I happened to check-in with a staff-in-training. He refuses to accommodate my requests. Other issue I experience was, shower had issues on a room I checked in. Didn't the hotel staff supposed to check everything in a room before open to the guests? You don't want to start your week with issues.
November 12, 2012
Rated 5 out of 5 by Conference258 Great hotel
The hotel and staff were great. Although I did not need my room much - if you want to take an afternoon nap - this might not work as cleaning didn't happen until after the noon hour and sometimes as late as 3:00
Oh and as a quick side note - this is one of the places I'd bring my own blow dryer.
July 23, 2014
Rated 5 out of 5 by SP2014 Best Location and Nice Staff
Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance.
Even for leisure stay best location.
Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations.
Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late)
February 15, 2014
Rated 4 out of 5 by MJB422 This hotel is centrally located
Generally, it is a good thing to be centrally located. For the weekend we stayed being centrally located meant being in the middle of the Torch Light Parade which complicated traffic and seemed a bit noisy. The workout facilities were good, but the pool had too much chlorine and burned my eyes. It is a bonus to have a Daily Grill in the hotel.
July 30, 2013
Rated 5 out of 5 by smg28 Overall, great experience!
Nice rooms, very friendly staff, and couldn't ask for a better location if you're visiting Seattle. My only con is that you have to pay for wifi in the rooms. Even though free wifi is available in the lobby, it's pretty in inconvenient that there is an extra charge for the service in the rooms. Besides that, I enjoyed my experience very much!
February 17, 2013
Rated 4 out of 5 by Cougarfan1 Nice location
The hotel is located near conference centers with plenty of option for night life.
September 17, 2014
Rated 4 out of 5 by phxontheroad Terrific Seattle Hotel!
The Sheraton is always my first choice when I visit Seattle 4-5 times a year. Great location, solid hotel staff and good club level, especially in the evening. Bar and restaurant staff can be slow, and bar is strangely bright with industrial-white fluorescent lighting...awful for an after work drink or to wind down at the end of the evening.
January 11, 2013
Rated 5 out of 5 by Marco2013 Excellent customer service!
I travel a lot for business and this is my first choice. I recently went to Seattle for an extended weekend with my family, and the staff were very personable and friendly. From the front doorman to the folks working the front desk to the maids, etc. you can tell that they care aobut the customer. I am glad that I patronize this hotel.
April 11, 2014
Rated 5 out of 5 by princessJJ surprised!!!
I was pleasantly surprised at this fabulous hotel. I haven't stayed at a Sheraton for a very long time and the last time i was in Seattle the area was not this nice. This hotel was clean, modern, comfortable, great staff and the location was superb!! Kudos the Sheraton-
August 5, 2014
Rated 5 out of 5 by Dredot Fabulous
Me and my new bride check in into your hotel and we were just amaze with everything, from the comport of the room to the best sleep we ever had with the bed in the room. We were also given a geat surprize with a wonderful treats. Thank you so much for ending a great day for us. We will be back, only one word can sum up our stay "Fabulous"
August 21, 2013
Rated 2 out of 5 by davidg This hotel is below average
I was expecting a more positive experience at a Sheraton. I did not find the staff willing to put in the effort to ensure a good stay and experience. The room was not very clean and the bedding was, frankly, very uncomfortable.
On a positive note, the hotel is very well located, the hotel dining and bar were nice and the lobby was nice.
April 29, 2013
Rated 5 out of 5 by Queeny27 The Sheraton exceeded our expectations!
There were 7 of us and every part of our experience at this hotel was AMAZING! From the front desk check-in staff Daniel, to the valet staff, bellmen, bar and restaurant staff and housekeeping. They all get the highest marks possible! The rooms were spacious and beautiful. Such an excellent experience! Thank you Sheraton Seattle!
May 5, 2014
Rated 3 out of 5 by DavidGEG Great Location
Great location in downtown Seattle, esp for a meeting at the Washington Convention Center (right next door). Plenty of good restaurants within walking distance.
Would have appreciated a choice in pillows (the only ones the hotel has are really, really soft) and we had intermittent problems with our room key cards needing to be recoded.
June 19, 2012
Rated 3 out of 5 by kimsy41 ROOM TOO HOT
My wife and I stayed for one night mid-week to dine and shop recently. Not cheap, but room was well equipped and nice view of city. Didn't like paying extra for wi-fi. Beds were comfortable, but we could not sleep because it was hot and stuffy. While you can adjust the numbers on the digital thermostat the temp stayed the same,at least 72. The high fan setting resulted in barely moving air. the windows are not operable. At 2:45am I was allowed to check a nearby room, being escorted by security who was sullen and didn't say a word to me. The other room was the same,so we ended up propping the door open for more fresh air which helped. Fortunately we were in an alcove and not along a long hallway of rooms. We were given a $30 credit for our $50 breakfast and the $11 wi-fi charge was waived. We did receive a $100 Macy's gift card in a special deal when we checked in. Because of the uncomfortable sleeping conditions we would probably not stay here again
December 9, 2012
Rated 4 out of 5 by Trixi Good
Two issues: I requested a room on an upper floor, but was assigned a room overlooking a parking garage on the 8th floor.
More important, an important fax was sent to the hotel on Wednesday. It was not delivered until I asked about the status when I checked out Thursday morning, loosing two days for its reply to the sender.
May 23, 2014
Rated 3 out of 5 by KayK Worst stay Ever
Disgusting. My room was never cleaned EVER. When I complained about it I was told it would be cleaned the next day and it was not. Wastebaskets overflowing. Out of Kleenex. Out of coffee. I never put that little tag the door. I feel it was absolutely disgusting. I paid over $250 a day! I will never stay there again.
June 14, 2014
Rated 3 out of 5 by Maureen13 BAD SERVICE/GREEN OPTION
Disappointing - was asked to participate with the SPG "GREEN OPTION" - which was explained to me it was to save Energy by not changing out the linens/towels daily. Fine - this is a wonderful idea, I'm all for reducing the Carbon footprint, making my stay more eco-friendly. HOWEVER.... this turned into a tool by the hotel to NOT FURNISH SERVICE OF ANY KIND. I was rather upset and astonished that Sheraton/Seattle took this to mean they would not make the bed, clean the bathroom, nor remove the trash. This was NOT explained. NO SERVICE at a hotel is NOT a "Green Option", but rather a option to not provide service. This was unexpected. This was my third business SPG stay in 8 months, and by far the most disappointing. The hotel is beautiful, the front desk pleasant, the location superb. Who wants to stay at a hotel that will NOT provide basic housekeeping service? This should not have to be specially requested.
Because of this, ** I NEED TO RETHINK MY POTENTIAL STAY AT SPG FOR AN OCTOBER CONFERENCE **
July 21, 2014
Rated 3 out of 5 by BigEE This Hotel is in decline
I understand it is near the holiday and the staff was busy. However, the room was not made up at 400pm. Additionally, the room needed repair in the bathroom,the coffee pot and lacked sufficient towels. I needed to bring all three problems to the staff more than twice. Parking staff wass ill prepared and the elevators were overwhelmed.
December 12, 2012
Rated 4 out of 5 by Kelda Great Club Floor amenities
Food selection was superb; however, as a member of hotel frequent guest programs, I was surprised to observe the number of persons who had access to the Club floor. I have always felt it is for the busy business person; however, there were way too many persons with too many children that took away from a totally positive experience.
November 14, 2012
Rated 4 out of 5 by Dawn128 This hotel was quiet and comfortable.
There were 600 young singers staying at the hotel during my stay; however, the only time these students were noticed was when they were present in the lobby while waiting for elevators. Sleep was restful, quiet, and comfortable. The beds and pillows were superb and the hotel met the majority of my needs. I would stay there again.
March 18, 2014
Rated 5 out of 5 by Vale44 Vale44
The hotel was in exquisite condition and the staff was friendly. We had the best view of city lights at night. We were within walking distance of a lot of main attractions, and walking distance to lite rail, buses, and monorail. The concierge staff was extremely helpful. I just wish there was a hot tub at the end of the long days.
September 20, 2013
Rated 1 out of 5 by Snowman Ok hotel but don't use the bellhop services!
We left our bags with the bellhop services after we checked out of the hotel and due to the rough handling of the bags I returned to not only a laptop with a dented corner and broken screen, but also a bottle of alcohol that had been smashed and soaked all my clothing.. I would NOT go back to this hotel...WORST GUEST SERVICE EVER!
December 26, 2012
Rated 4 out of 5 by Neuropsych Sheraton Seattle
Decent meeting facilities and easy access to/from meeting areas (at least three routes)
One of the best burgers I've ever had
There was a hair in the shower
The tub wasn't draining well (but was fixed promptly)
Constant loud sound of air conditioner or vent or something from the bathroom
February 19, 2014
Rated 5 out of 5 by Seattle12 This hotel has great features
My room was great, the beds were confortable, the room was clean and very organized. I almost wanted to just stay in the room and order movies... but the Space Needle was calling my name! Will stay at the Sheraton again. One bonus... the cost of my car to stay in the parking garage was less than the web information had suggested.
August 28, 2012
Rated 5 out of 5 by Deebo63 Best fitness room, and bed around!
The fitness room was absolutely amazing. It included state-of-the-art equipment AND a beautiful view to boot! You can't help but run your fastest times while looking over downtown Seattle. The bed was so comfortable, you fall asleep as soon as your head hits the pillow. This is an excellent hotel, one of the best I have visited!
November 29, 2011
Rated 5 out of 5 by erin1 Family Get Away
This hotel was ideal for meeting friends who were also travelling with their families. Pool is awesome, rooms are great. I recommend upgrading to the "club floor" perfect for breakfast with the kids ;) Hotel was super clean and staff were extremely helpful and accommodating!
My only negative is the $46 for parking - bit extreme.
August 30, 2013
Rated 5 out of 5 by OJvancouver Know how to treat SPG Preferred!
I have always had a great experience at this location. Awesome club lounge and great view from the Gym.
The real reason I love this Sheraton is the way the staff treats you. They really go the extra mile for SPG members here!
Huge thanks to Matt McGuigan for making my last stay a memorable one. He is a star of that location.
February 25, 2014
Rated 5 out of 5 by Zorba Often Traveller
The room was comfortable and spacious. Staff was always helpful and friendly. Great location in the downtown area. The concierge was extermely helpful arranging for dinner reservations, trasnportation, directions to other locations and venues. The fitness center is one of the best on-site hotel center's I have ever experienced.
June 25, 2012
Rated 5 out of 5 by mj11 Great for location and business stay
This hotel is great for conducting business and for location to all downtown locations. They are also one of the few hotels left with a hospitality/club room which is great for meeting coworkers before/after meetings.
The newer rooms are great - the rooms in the north tower are a little small, but overall very comfortable.
March 11, 2014