Rated 3 out of 5 by Steven3837 Not up to Sheraton Standards
Worst and most expensive Sheraton I've ever stayed in. My room was clean but very small for a "suite". Internet access for $67/day. You've got to be kidding. 1 Restaurant, meager meals and poor value for the price. Sheraton Club is a joke. They definitely need to step back and look carefully at their hotel and benefits.
August 13, 2012
Rated 4 out of 5 by GSL1 Upgraded room
I paid for the upgraded room to get the walk in shower. I was a bit disappointed. My room last year was at least 1/2 again as big and there was lots of counter space in the bathroom. This room has almost no counter space which is an issue for two ladies traveling together.
Location excellent and the staff very helpful!
June 28, 2013
Rated 3 out of 5 by JPH2013 Prestigious, but average
The hotel is in a prestigious location, with nice views over Green Park and gorgeous buildings. However, the rooms are average, elevators are slow and sparse and the maid managed to take away all paper toilets during my stay. I was staying in the executive section that is noisy due to a banging door and pipe noises.
November 30, 2013
Rated 1 out of 5 by TariqM The most dissapointing Sheraton I've stayed in
The hotel has some beautiful classic Edwardian features which I fully understand and appreciate the need to preserve. However the hotel was tired, run down and in desperate need of a tasteful renovation, I've stayed in many old hotels that have been beautifully and tastefully restored but this one was just decrepit
December 4, 2013
Rated 5 out of 5 by chakra the hotel for 2012
it is equally important that we stay in a good place when you want to feel great London 2012 festivities . we were there in july 2nd week and this hotel gave us what all we wanted in a " great home " for london 2012 celebration participation . I greatly liked the martini at the bar...truly English ( Bond) martiini.
July 21, 2012
Rated 3 out of 5 by Cannyscot I have been here before.........what happened?
As SPG Platinum guest I expected more from this stay.
We were given room 710.
The non functioning air condition.
Despite two requests and the reception confirming personally that the turn down was noted.....nothing happened.
The 25 minute wait for the car from the garage.
The dilapidated condition.ok perhaps tired condition of the room.
The receptionist arguing that the discount I had applied for when booking parking online was not valid.....despite there being differing invoices sent post the visit stating otherwise.
The two invoices showing different amounts.....I can continue but whats the point......
When reception staff are argumentative, don't listen and make a simple issue a problem....you need to walk away.
With more than 650 nights in a SPG hotel.......I believe I can differentiate when my custom has a value .......I was very much left with the feeling that this was not the one.
I stay in Hotels about 80-100 times a year and this is the first time in a long time I regretted the experience.
Thats exactly how I feel..... i stayed here before.......I have had a very different experience...what has happened!
July 28, 2014
Rated 2 out of 5 by GMasterGeneral Old school
It's a classic London hotel but some aspects seems 10 years behind the competition. The first is a common curse: only one mains power plug available in the whole room, and that was hidden behind a table.
The second is WiFi. In 2013, a business traveller expects this to be free. Paying $20 is no longer acceptable.
March 18, 2013
Rated 3 out of 5 by Kmac Tired but clean and handy
Room in great need of updating, but very clean....as a platinum member, received an upgrade, but room abutted the elevator. Thus constant noise..kept fan on in the room to cancel elevator noise...room very hot with cooling system not working....taxis always available...good location, just needs a major overhaul
November 29, 2013
Rated 4 out of 5 by SierraTraveller London stay
The hotel has a wonderful lobby that is very large, lots of comfortable sofas and chairs, places to talk, have high tea, supper. Best meeting place.
Room was small and old. Staff was attentive and efficient.
July 13, 2014
Rated 1 out of 5 by Ryan21 Great location, terrible everything else
Old building, ancient rooms, dark and gloomy, the ancient elevators make loud noises all night so if you are lucky enough to be next to one then dont plan on sleeping. The staff is not that helpful and do not know how to treat Platinum SPG members. This place is awful and not worthy of being called a Sheraton.
March 26, 2013
Rated 2 out of 5 by lrt1 An old hotel
I picked this hotel because their staff said the rooms were air conditioned. However, upon arrival and checking in, I discovered that the air conditioning system is antiquated and lacks capacity to properly condition the rooms. The public spaces are not air conditioned at all. The hotel badly needs renovation.
July 19, 2013
Rated 2 out of 5 by mrkvrd Refurbish now..!
The classic hotel could and should have a decor and feel that matches its architecture. That is not the at all the case. The hotel is worn down and tired to such a degree that you feel the broken floor under the carpet for every step you take. The smell of old moist in my upgraded suite was almost unbearable.
November 5, 2012
Rated 3 out of 5 by Helmut Good Hotel in the Center of London
The hotel has a great location within London city. Rooms are spacious and clean, but a bit tired in looks. The hotel employees overall had been very helpful. Reception in the morning is understaffed with long queues. That should not happen.
Breakfast was of good quality with friendly service
I will be back
May 26, 2013
Rated 2 out of 5 by azrik2000 Not a 5 star hotel
Location location and location,that's it in regards to Park Lane hotel,agreed with other travelers review,hotel needs to be closed for huge remodeling,hallways have very bad odor,if you booked regular double room it is very,very small, they did upgrade us to larger size double room but it had 2 beds not king size,closet light did not turned off which is directly where I slept could not fall asleep with light in my eyes from the sides of he door,only 1 robe
for 2 people,bathroom needs complete redo.The most not nice thing was when we asked to get tickets to the show and they said it was sold out so they tried broker,the price was exactly double of the regular priced tickets at the theater,which we decided to take a chance and guess what they had available tickets for 1/2 of the price they told us("great concierge service"),do not get tickets through them,they will rip you off. Not a pleasant experience with Park Lane Hotel,but location as I stated B/4 is great, that's about it.
July 23, 2012
Rated 4 out of 5 by QueenBNW1 Perfect Location
I've stayed here 10 times in the last year. Sure, the décor in the rooms is a little dated, but the staff is so nice and the location and price can't be beat. Most British hotels have teeny tiny rooms and even smaller bathrooms so you have to adjust expectations before coming here from the States.
April 12, 2014
Rated 2 out of 5 by wxguy Location is the only good quality about this hotel
As a platinum member, I was not given any room upgrade, which was quite a disappointment, especially since my room was dark and had a view of a wall of the adjacent building. Perhaps that was because I've asked for a room away from the lift. I was given a King Bed room as requested but found out quickly that it's basically 2 twin beds next to each other, which makes for a rather uncomfortable night's sleep. The bathroom was rather old-fashioned, similar to the rest of the hotel. The shower head is placed awkwardly in the middle of the tub, which does not allow much room to move about. An electric kettle for making coffee and tea is not in the room unless requested. The quality of the buffet breakfast at Bracewells was below my expectation and it was over-priced, even with a 20% off coupon offered to all guests at the front desk. Bracewells is in a very dark room, which seems counter-intuitive for a breakfast place. I do not plan to return to this hotel next time I am in London.
September 9, 2012
Rated 1 out of 5 by Panpan1945 Room description
The room I was given is below any standard of Sheraton hotels. I left all my clothes in the suitcase because there were no shelves. The decoration of the room was non existent.
July 20, 2014
Rated 3 out of 5 by rpraz Great location
We stayed for 3 nights in September. This hotel is VERY convenient to major attractions, as well as being close to tube stations. The room was spacious. However, the bathroom was the MOST poorly designed I have ever seen - someone must have been asleep at the wheel when they did up the renovation plan!
October 23, 2012
Rated 4 out of 5 by Chris61 A classic in London that keeps getting better
Don't expect a modern hotel with modern niceties. And don't expect a historical hotel in a state that time forgot. But do expect a pleasant staff, a perfect location, unique rooms left with reminding you your in one of the oldest cities of western civilization. There is charm waiting to be recognized.
November 24, 2012
Rated 5 out of 5 by jmarrapodi Loved it!
I always choose boutique hotels when I have the option, and this one was a doubleheader being a vintage hotel in a perfect location near everything. I loved all the marble in my room, the incredible view, and the top shelf dining in the Palms and breakfast room. A trip to remember in a fabulous place.
September 17, 2012
Rated 2 out of 5 by MichaelM2010 Good location, thats about it really
I have to say that I have been somewhat disappointed with this hotel. I love the location, the great room, the breakfast room and the some aspects of the "victorian" image of the hotel. In Particular Mr Newton, a server during breakfast was wonderful and I commend him for a job well done. I am a lifetime Platinum and its always nice to get that as a perk.
I do like the Victorian aspect of the hotel but in the end things have to work especially when you are paying the rates that I paid for my 5 day stay.
Most outlets don't work - They had to send me a transformer to charge my electronics
No Water in the room - I am a lifetime platinum guest and should have water
Minibar was never re-stocked
Carpets are very old and musty
Bathroom is extremely dated and in need of updating while keeping the old look
I was also rather surprised that when I reported a couple of problems to the front desk that nobody called me back to apologize or offer an explanation. This is the very essence of poor customer service.
from a rating of 1-10 I would give my stay here a 3. That just ain't good!
Hopefully this will help you address some much needed customer service issues.
Certainly not worth the money......
August 3, 2014
Rated 5 out of 5 by Gena25 This hotel was a great place to stay
This hotel was a great place to stay. They upgraded me because I was a spg memeber. Explained my benefits to me and gave me options. Room service is a little expensive but the staff was very friendly. Concier was always willing to help and giving us advise as to where to eat what to see. Great Hotel
January 3, 2013
Rated 1 out of 5 by Kian Not a 5 star
Poor service from check in to check out.
room was tatty and dirty. (dead flies in the ceiling light shades)
Bathroom smelled of sewarage
No music in room or facility to dock an i pod - i called reception and asked for one , answer was "no" - no effort made.
Definately would not reccoment this hotel.
December 20, 2012
Rated 1 out of 5 Not at Sheraton level at all.
While staying one night for business purposes, the hotel doesn't meets the expectations of a Sheraton. If you are accustomed to the real Sheraton quality, this is far way below.
Even the location and entrance to the hotel is absolutely a joke, but everyone's got different opinions.
Won't come again.
May 7, 2013
Rated 3 out of 5 by Everest Tea time
In the Starwood group the Parklane Hotel is on average level and suitable for tourists.I suggest to offer larger capacity at Restaurants (Teatime!) as many guests like to use it,but no seats available.We tried to make bookings from Germany in advance,but no chance,we got it than at Brown,s Hotel.
December 23, 2013
Rated 4 out of 5 by Marc71 Great London Hotel
The hotel is in a great location and has nice services and rooms. It is clean, some of the rooms are large, especially for London standards. The food is quite good and the staff is really great. The showers are small but I believe that is standard for London. I recommend this hotel.
April 23, 2014
Rated 4 out of 5 by Frank2013 London in October - 2013
Room was adequate, clean and usable. Plenty of hot water Breakfasts were outstanding. Staff was friendly and very helpful in all matters. Location to sites, tube and busses is unbeatable. At the price charged per day, the extras (wi-fi, local phone calls, etc.) were a surprise and disappointment.
October 8, 2013
Rated 2 out of 5 by rfj1001 Faded Glory?
I have to confess that I didn't take up the option at arrival of paying an extra £40 for an upgrade so I ended up in a non-refurbished room. It was /very/ tired looking but I won't dwell on that because I knew it wouldn't be refurbished. But for anyone else booking one of these rooms, just be aware that you're very much stepping back in faded time if my experience is anything to go by.
What did disappoint me was I asked for a cool quiet room. It was certainly quiet until I switched the aircon on to try as best I could to get the high temperature down. It wasn't until morning that I was advised by the receptionist that the room aircon didn't work in the older rooms - temperature was now all centrally controlled :(
So cool/quiet doesn't seem to be a combination available in the older rooms.
Breakfast was good and restaurant staff were very attentive.
I'd still recommend it but purely on the basis that the price I paid was less than some 3 star hotels in this part of town
December 1, 2011
Rated 1 out of 5 by Londoncalling Not Sheraton Standard
This property is not well maintained and the staff is not very well trained. Starwood Platinum membership does not seem to be considered for the simplest requests on the reservation such as a non smoking room. This is a two star hotel at most.
June 14, 2014
Rated 4 out of 5 by Neo60 Great hotel right in the middle of London
Hotel is conveniently located right next to Green park and Hyde Park and very close to Oxford street, Buckingham palace and many other great places
July 22, 2014