Rated 4 out of 5 by Ponch145 Great place for a get away
Great central location for a visit or business trip. Shopping, restaurants and Pike Place all within walking distances. The rooms are large, comfortable and quiet. The staff were very friendly and helpful.
We love this hotel and would stay there anytime.
August 17, 2014
Rated 5 out of 5 by quail Excellent Stay
I found the Hotel staff to be very courteous and helpful. The location was the best with shopping, transportation and restaurants close by. Definitely the place to stay is here when visiting Seattle. We paid extra for the Club level and was well worth the price with breakfast and evening snacks to enjoy.
May 20, 2013
Rated 1 out of 5 the underwhelming experience
staff not very interested in helping con goers with anything other than getting them their key cards
coffee machine in room was disgusting and a request for a new one was ignored
internet is extra and not a small amount either
It is cheaper to walk down and buy a microwave from the department store 5 blocks away then to have them place one in the room for a weekend
refusal to remove the alcohol from the mini fridge so you can use it for food
overzealous vallette who were jumping in cars of people who were packing up to leave the hotel and happened to wander to far away from their cars while grabbing more luggage, then charging them for the vallette parking
all in all the building has a great location next to the con center and the hotel knows it. so the hotel can treat people not very well and it will not matter because of the location. I will end the review with the fact that there are several other hotels right next to con center, go there save money and have a better stay
April 1, 2013
Rated 3 out of 5 by CMCG This hotel suited my needs.
The hotel is in a great location and provided everything needed to be comfortable. The Internet is mediocre at best and should not be charged for. I had issues with the TV that took 2 days to resolve. I felt some compensation was in order, but none was offered. The staff were friendly and accommodating.
January 25, 2013
Rated 4 out of 5 by TwoWs Wonderful location and stay
There are two reasons I did not rate this stay 5-stars. 1) the option to have two double beds on the club level was not available... it would be nice to at least have a few club level rooms with this type of accommodation. The guest services rep who checked us in was wonderful and found us the next best available - so I do appreciate his courtesy and support very much. 2) The valet system at check in was VERY slow... as was the check out... it was a cluster out there and I witnessed both at check in and check out many valet staff standing around talking to each other rather than showing initiative to get cars in and out. I sat in my car when I first pulled in for at least 3 minutes before anyone paid attention to us to have us pull forward to where they wanted our vehicle... same thing on check out - many people just sitting in their cars waiting for someone to assist - and those "someones" were just standing around talking to each other. Not what I expect at a high-class Sheraton.
May 28, 2013
Rated 2 out of 5 by parkitat18085 could not get to car
stayed at the Seattle Sheraton for two nights. Bed was extremely soft and caved into the middle of the bed. Could not sleep in the uncomfortable bed. Could not get to my car without staff help and then another tip to pay.
The staff was nice and kind.
August 19, 2014
Rated 5 out of 5 by erskpack Great hotel in the middle of downtown Seattle
Great hotel overall. Convenient location downtown in the center of city. Easy access to everything. Perfect for a conference and meetings. Food, snacks, coffee, and drinks were always available during meetings. Staff was very polite and courteous, and very quick to respond to requests when needed.
May 16, 2014
Rated 5 out of 5 by Celia12 This hotel has excellent mattresses
Our experience at your hotel was excellent. I would have liked to have 2 comfortable chairs since there were 2 of us in the room, but I understand this was due to the fact that we had a king room instead of 2 double beds.
The staff was friendly, courteous and did everything possible to meet our needs.
August 28, 2012
Rated 4 out of 5 by Wingtipflyer1 Nice downtown location
Very good hotel, clean, professional staff, & heart of downtown.
None of the Seattle hotels participate in latest SPG promotion. Thumbs down! I'm not someone on a summer cruise, I'm a businessperson who CHOSE your property/ brand. Please consider to join the promos next time.
July 19, 2014
Rated 5 out of 5 by EngineerMike Enjoyed My Stay
Nice, friendly, clean hotel - would absolutely stay there again. Only complaint is that I ordered a burger medium well at the bar lounge one night...and it came back medium with juicy red center. That's my only complaint...so..that's minor. It was a pleasure staying at the Seattle Sheraton.
June 10, 2014
Rated 5 out of 5 by Janet One of My Favorite Hotels in the US
It is always a pleasure to stay at this hotel on my business trips. The staff is always friendly and welcoming, The bedding is crisp, clean and so comfy! The restaurant has fast service, great waiters, and deliciously fresh entrees. The club lounge is always clean and well-manned during club hours.
March 15, 2013
Rated 4 out of 5 by Otter1 Great hotel
Our experience was wonderful. Comfy room, excellent gym and pool, polite and kind staff however the one small issue was that the shower/bath water was tepid in temperature. It was like having a cold shower, very uncomfortable. But overall, minor compared to all the positive things about the hotel!
December 20, 2012
Rated 3 out of 5 by Debs2013 Average
I was disappointed in our stay. The lines were long at check-in. We had multiple issues with card key. I like that you are a "green" hotel but you didn't explain at check-in that it meant no clean towels or glasses. The pool was closed due to a leak which is one of the reasons we chose your hotel.
June 12, 2013
Rated 5 out of 5 by route14 Very clean with a great location.
Having stayed the first time for a week in
June 2008, I knew it was a great location
in Seattle and cleanliness being most
important, my expectations were fully met.
All employees I had contact with were very
friendly and professional. However I think
parking fees could have been more
August 17, 2012
Rated 5 out of 5 by EagleRock Best Club Lounge
The SPG service here was spectacular! The handwritten note and fruit bowl in my room were a very pleasant surprise. The club lounge with fresh fruits was phenomenal. Very pleased with my stay at this hotel and it is in a very convenient location. Can't wait to visit again!
July 15, 2014
Rated 1 out of 5 by Whitenight We could not sleep...
After coming for a 5 days family party;my father in law was celabrating his 90th birthday we did like always booked a room at the Sheraton:our room was great,nice view and like always very good bed;we check in around 5 pm and had to put or wake-up call at 3.40 am for our flight.After a very good dinner at "le Pichet" we went back at 11 pm to our room for a short but needed sleep..At 1 am it was WW3 next to us room 2419 (we were room 2418) decided to have a wild party with theirs kids:screaming,banging everything in their room,loud TV...I did not do anything for 20 minutes until they wake up my wife..Went to their door asking them to be quiet and they did...20 minutes later another loud sound coming next to the elavator..Went there :4 teenagers from that big (Iceland convention? ) Were "training" doing mixed Martial Art and Kung-Fu..while 2 others were commenting and cheering for them..I asked them to be quiet and they did...Went back to my room but we could not sleep anymore...Great night!
January 1, 2013
Rated 5 out of 5 by Decs2014 Simply Wonderful
The room was so clean and comfortable. The staff members were all so polite and helpful.
The location of the hotel was central to everything. We were able to shop, eat, and explore the sites and quickly go back to the hotel. Everything was within walking distance.
July 26, 2014
Rated 5 out of 5 by Nordyshopper1 downtown location with amenities
In town for a wedding. excellent curbside cab service, convenient and healthy onsite restaurants and room service.
September 29, 2014
Rated 5 out of 5 by Miyon Wonderful experience in all respects.
The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay.
May 27, 2014
Rated 5 out of 5 by Bazza Wonderful 1 night stay
We stayed at the Sheraton overnight with the goal of doing some shopping. The valet and front desk staff greeted us with a friendly and accommodating attitude. The Restaurant Server was extremely pleasant.
The location felt to be in the midst of shopping.
Could not have asked for a better stay!
April 14, 2013
Rated 3 out of 5 by YuHall poorly trained Staff
I booked a studio suite for Nov 10 and 11th. I dropped my wife off to check in while I parked the car. When I got to the room, it was a regular room not the studio suite that I had booked. I went to the front desk and asked when happened. The clerk went to the back and came back and said she didn't know. She offered me a $50 discount which was the regular rate with out an apology for the mix up. Next day, I went to the front desk and they offered me the adjoining suite which was an upgrade. She said the room was ready until 1 PM, At that time, she said she would send the keys to my room. When I came back at 5 PM, the keys were not there and after 15 minutes and 2 phone calls someone came to unlock the room. Next morning I received my bill and not only did they not deduct $50, they added $50 to the bill. When I checked out on the 12th, I asked to speak to the manager but the clerk said they were in a meeting and took my phone # and said someone will call me back. As of yet, no one has called.
November 15, 2012
Rated 4 out of 5 by 062013 Registration/reception needs some work
Room, bell staff was great. Front desk was exceedingly unhelpful when I had a package delivery, despite the fact that I had received a room message indicating its delivery. Fortunately, the bell staff was great. But, the front desk appeared bothered that i had asked and completely blew me off.
June 17, 2013
Rated 5 out of 5 by Robert71zz Stayed here again
It was easy getting reservations and paid partly with some of my SPG points. We had a super nice deluxe King Bed in their newer tower. Seattle Sheraton was very easy checking in with the Valet parking. And close to city events and theatre attractions made this a very relaxing weekend.
May 11, 2014
Rated 5 out of 5 by Skeeterbabe60 Great Hotel
This hotel is right where you want to be if you want great dining, shopping and all around ambience. The room was great and the views were awesome from the 23rd floor. We sat by the window so we could look out at Christmas lights. Thanks Sheraton for helping to make my 60th birthday grand!
December 11, 2012
Rated 5 out of 5 by Natalie2057 This hotel builds friendships with guests
Recently, I've stayed her twice, Nov'13 w my service dog - exceptional service with Rose and her staff. In March I was back w my dog's ashes and they delivered flowers to me for her memory. Rose the asst mgr/PM mgr is a reflection of hospitality and creating positive bonds. I'll be back!
March 28, 2014
Rated 3 out of 5 by TiredOfWaiting123 Overly busy - lines and busy signals
There were lines everywhere, and the staff wasn't too motivated to get them to move fast. Busy signals and hold music constantly when calling front desk and room service. Restaurant long waits. They needed a lot more staff around... Over priced for what you got and the attention you got.
December 16, 2013
Rated 4 out of 5 by Jazzbiker Very helpful staff
My stay was necessitated by my son's hospitalization and the staff was great in allowing me to extend my stay as my son's conditions required.
My only quibbles: continuous background white noise in the room from ventilation and 'fresh' orange juice in restaurant wasn't really 'fresh'.
June 17, 2013
Rated 4 out of 5 by Kevin222 Great location
The hotel has a great location, is very clean, and has very nice rooms. I found that housekeeping did not always replenish things that I had used such as soap, coffee, and towels. In comparison to the quality of the hotel, I thought that the housekeeping was not at it's best.
June 6, 2014
Rated 5 out of 5 by Way42 I love the eco-friendliness.
I liked receiving the certificate for reusing the towels, etc. I would normally do this and have tried with other hotels and they ignore the request. You honor the request and give a little extra. It is appreciated. I also appreciate the friendliness and accommodating staff.
June 9, 2014
Rated 4 out of 5 by Girl56 Good but disappointed in the Club room food
I was very dissappointed in the food offered in the club room, in particular the breakfast. I would have expected something hot, if nothing else oatmeal. I paid extra each day for the ability to visit the club and was disappointed. I have received a better breakfast at low end hotels.
June 28, 2013