Rated 1 out of 5 by Horrible88 Staff just does not care
Check in was fast and easy and the lady that checked me in was polite and professional. The next day I left the hotel at 7:45 in the morning and got back at 7:30 pm. When I entered my room, it had not been cleaned. I went down to the front desk and asked why it had not been cleaned and the answer was "housekeeping said there was a do not disturb sign on the door". Not a big deal I asked to make sure it was done the next day. I wanted to go for a run before dinner and asked how late I can order room service. I was told until 10:00 pm. I went for my run, came back and tried to order room service at 9:15. I was told that only small plates can be ordered, entrees can only be ordered until 9:00 pm. I told her that is not the information printed on the menu in the room and not the information given to me by the front desk. She said she could not help me. Next day when I returned to the room, the room was not serviced again. I called the front desk and they could not explain why it was not done. I left a message for the manager to call my mobile number and never got a call back. The staff and management at this hotel are either incompetent of just don't care.
March 14, 2015
Rated 5 out of 5 by ChrisKay Very nice place
The hotel sits close to a highway which makes it ideal for people passing through or for those who want to explore the Sonoma valley. I used it as a starting point for my exploration of the region, I could very easily reach the coast from there and had a fantastic day simply driving around and enjoy the countryside and the weather.
March 8, 2015
Rated 4 out of 5 by H2000 Great features, watch out for construction
Lives up to the high expectations of Sheraton, however the road construction makes entrance and egress to/from location a challenge.
February 11, 2015
Rated 5 out of 5 by Shi1991 nice hotel in north of SF
Hotel is approximately an hour away from downtown SF. Check-in was smooth but I wished the concierge stuff could have helped us with the luggage, as we can't really handle them without a cart that has to be taken out from the front desk office.
December 30, 2014
Rated 5 out of 5 by TomD Another Great Stay
This is the second time I've stayed at this hotel and it never disappoints. Clean rooms, friendly staff and great location make this hotel one of my favorites. The Chef in the restaurant is a great guy that comes out and greets the guests personally which is a nice touch! I highly recommend this hotel if your staying anywhere near the wine country.
December 4, 2014
Rated 5 out of 5 by NancyLM Love the view!
I had a Marina view room and I loved looking at the water. The hotel is very peaceful and I love staying there. We have been staying there since the hotel first opened, and always enjoy it. It is easy to get around Petaluma from the hotel - as well as all of Sonoma County.
November 30, 2014
Rated 3 out of 5 by Anex43 Good but nothing great
Club closed and relocated in inconvenient location.
Lights in room to dim, makes it hard to read and room looks dingy.
Sheets and pillowcases not changed when room cleaned.
November 22, 2014
Rated 4 out of 5 by ccss great service
Jose, Daniel, Dianne and Dominique hosted us beautify for the UMass training. Bravo!
November 21, 2014
Rated 1 out of 5 by Buck3dog Almost a nightmare!
Asked to have our luggage sent to our room as soon as it was delivered. Next morning had to go down early to get it. If it came in the middle of the night we wanted it then! Lost electricity for approx. two hours due to what????? Did not change towels and sheets in our room for three different days...we did not use the "Green door tag to request green service". Renovation up stairs in hall....ughhh. Large party down stairs...music made it impossible to sleep. Room actually vibrated from bass sounds. We stayed 6 nights....will not stay there again. Believe me 2013 was much better then this year when we stayed there. Front staff was less then helpful....with loud party we called and no one answered the phone...guess they could not hear it ring! Cleaning staff we excellent when we DID have our room cleaned!
November 21, 2014
Rated 5 out of 5 by jctc555 Pet Friendly
We visit often because we travel with a small dog and this location is pet friendly. On this particular visit we found a treat waiting for us of wine and cheese celebrating our 25th stay. The staff is always friendly and accomodating.
November 19, 2014
Rated 4 out of 5 by ssss1986 Great hotel for a visit to Wine Country
Great pool, nice view. Wonderful hotel for a quick trip to wine country.
November 12, 2014
Rated 5 out of 5 by twally This hotel was very accommodating
My wife and I were visiting Napa to celebrate our anniversary. The entire staff was extremely accommodating during our entire visit. The hotel was completely booked the first night we arrived. Our room was nice but not the greatest location. We were moved to a excellent room the very next morning without requesting the move. Being platinum with SPG for many years it was nice to have this level of service without requesting. When we return to the area this will be our hotel of choice. I cannot stress how pleasant the entire staff made our visit,
Thanks for everything!!! Tommy Wall
November 4, 2014
Rated 4 out of 5 by LauraRoko Great location
This Sheraton is located within close proximity to Sonoma and Napa as well as close enough to downtown Petaluma to make it very convenient.
November 3, 2014
Rated 5 out of 5 by cglide I will be back.
I was very tired after battling traffic from SFO. I was a very relaxing stay. Easy check in. Nice resturant! Nice staff.
October 27, 2014
Rated 4 out of 5 by aeht Nice but next to freeway
The hotel is nice, clean, and quiet.
October 27, 2014
Rated 5 out of 5 by srj2000 Lovely property
We were very pleasantly surprised with this property as stopover on way to Sonoma. As Platinum we were upgraded to room with lovely wrap around balcony. Lounge was quite nice with wonderful evening spread.. Not as happy with limited breakfast selections and no hot buffet in AM
October 21, 2014
Rated 4 out of 5 by Gunnar24 Convenient and Friendly
As usual, we were pleased with the overall recent stay in Pentaluma,Ca. We especially enjoyed the Club Lounge where we enjoyed yummy breakfast fare and evening snacks that were more like a meal. The Starbucks coffee available all day was also appreciated.
September 30, 2014
Rated 1 out of 5 by AnnoyedofEngland You charged me double!!
You charged me for two rooms even though I pointed out the mistake on the invoice at checkout. You even called me later that day to assure me I would only be billed for one room.
I am so annoyed!
September 30, 2014
Rated 4 out of 5 by WeezyLBB Convenient, Courteous and Comfortable
This was my first visit to this hotel and I opted to stay on the Club Level. Best decision I've made in a hotel upgrade. The Club room was a great place to congregate as many family members stayed there for a wedding.
It was great to be able to get little snacks and drinks during the course of the day. And can I say the coffee maker in the Club room kept me going? Our family spent many nights talking until the wee hours of the morning so that delicious coffee was absolutely necessary.
The staff was friendly, courteous and accommodating. We were able to check in early. This resulted in us being put in a a room that was immediately ready but didn't have the extra towels requested at the booking. But that was quickly rectified.
The only "problem" we had was an extra roomie....a tiny mouse. While it loved the room, we weren't willing to share. A quick response from the front desk, a glue trap and quick retrieval allowed us to go right to sleep.
September 29, 2014
Rated 3 out of 5 by overpricehotel Overpriced hotel
This was an average hotel. Nothing special. Basic room, basic features for $240 a night. I can stay in a very nice hotel in San Francisco and not have to look at a parking lot for the rate we paid to stay in Petaluma.
September 22, 2014
Rated 1 out of 5 by NeedsBagArrivalService Petaluma Sheraton - no bag arrival service
We arrived by car & there was no one to help us with our bags. I asked for a cart; the 3 they had were all being used. When one did get returned by a guest there was still no one to help me; so I loaded the cart & took our bags up to the room on the cart & then brought it back down. When you're paying over $200 a night for a hotel room; the hotel should have this service available.
I don't recommend this hotel.
September 19, 2014
Rated 5 out of 5 by Candi21 Great location
Very pleasant experience. Location was perfect for visiting wine country. The pool was perfect after a day of exploring.
September 4, 2014
Rated 3 out of 5 by Carillon Nothing extra-ordinary about this hotel.
Too far from major sites. Without a car have to cab it everywhere. Hotel offers NO shuttle service.
August 27, 2014
Rated 3 out of 5 by DesignGuy949 Typical Fwy Hotel
As a Plat SPG I have to say I was disappointed in this property. We had two rooms and neither were on the SPG floor and one had one of the worst room views I've ever had and this was just beyond the dirty curtains. The A/C unit was so noisy we couldn't even sleep with it on. The Lounge on Level 4 was OK but needed better restocking procedures. I was told they had run out of cereal selections other than the few boxes remaining. I'm sure the earthquake nearby had some impacts on this property. I have to say the one true upside of this was the front desk staff---extremely friendly.
August 27, 2014
Rated 2 out of 5 by Dissapointed2014inPetalum Why make a reservation when they don't honour it?
I come to Petaluma frequently and had been choosing the Sheraton due to it's proximity - I don't think that is going to happen again. I booked a club room floor in advance, it was confirmed, but upon check-in I was advised that there were no rooms available and I was put on a non-club floor. My compensation? 2000 starwood points... its 1/5 of the value of a stay at this location.
I am very disappointed.
I asked if there would be a room available at any time during my stay, the helpful staff member told me no. Strangely though when I look online, I could book another room on the club floor.
What's going on Sheraton?
August 26, 2014
Rated 4 out of 5 by IKPlat11 Mostly very nice, but hit-and-miss front desk
The Sheraton Petaluma is right on the Marina (great if you have a Marina View room), but also close to the 101 freeway (not great if you don't like noise). The rooms are very nice, especially the Junior Suites. The staff in the restaurant is very attentive, especially Chef Mai, and the food there is very good. The front desk staff is hit-and-miss; some of the folks there do not exactly have a "customer first" attitude.
August 26, 2014
Rated 5 out of 5 by jdeb57 Excellent Experience 1
Every aspect of our stay was wonderful. my wife is suffering from ALS and the room accommodations were excellent.
Front Desk Excellent
August 24, 2014
Rated 4 out of 5 by MargaretM Front Desk Personnel could be more astute
I had two reservations that I asked be combined into one when I checked in. It didn't happen. I was asked to check out and check back in on Thursday. I wasn't able to do that until after my training class at 5:30 and by the time I got through the line at the Front Desk, I was told I didn't have to change rooms. Then the check out on Friday was another hassle because my husband went back to the hotel to check us out instead of me.
August 24, 2014
Rated 5 out of 5 by Happycustomer123 Amazing experience
We had a great time. Great hotel that is centrally located for touring wine country. The front desk staff, in particular Kyle, was very helpful with dinner recommendations, directions and finding things to do around the hotel. He def. enhanced our experience. They also did a great job of acknowledging my wife's birthday.
August 23, 2014
Rated 4 out of 5 by SixtySomething Comfortable Stay
We were in Petaluma for a wedding and stayed at this Sheraton. Despite a small snafu with our reservations and room assignment (because I had reserved 3 rooms for other family members), the rest of the stay including the pool and hot tub, was comfortable and efficient. I especially like having a refrigerator and microwave and coffee maker in the room. Wish there was a free breakfast included, though. The hotel is near the highway and a short drive to the center of this cute town. Don't miss Copperfield's bookstore - it's fabulous, with new and used books...
August 20, 2014