Rated 1 out of 5 The Shower Doors Fell On Me While Showering
I had quite an experience at this hotel, at which i have stayed before and have a pending reservation in the future -- perhaps. While showering the glass sliding shower doors fell in one me. Well, one did, the other started falling away for me. I caught both of them and after a struggle stacked them against the wall. Had to shower without shower doors. All I got from the manager was "thanks for telling us about it." Insulting.
July 19, 2014
Rated 5 out of 5 by PickyV Exceptional staff and service
The staff, services and accommodations were exceptional. I read online reviews prior to booking but this hotel still exceeded my expectations. The beds were very comfortable and the hotel was very quiet even though it's location was in close proximity to restaurants, pubs & shops where there was allot of outdoor activity. The Sheraton takes pet-friendly to a new level. I often travel with my dog and the Sheraton hotel & restaurant staff were exceptional with addressing my pet needs. Also, we had a family member at the university hospital and the bell service and staff were outstanding. I would definitely stay at this hotel again and highly recommend it for it's service, staff, accommodations, and location.
July 14, 2014
Rated 5 out of 5 by Koobie Great location for college visit
We stayed at the Sheraton during orientation for the University of Iowa. The location is ideal. Everything is within walking distance. No need to worry about driving and parking.
July 20, 2014
Rated 4 out of 5 by HawkeyeMom nice but needs updating
This was a great location for us during our daughter's orientation at the U of I; we walked everywhere and we enjoyed the close proximity to the university. The room, however, needs a little attention. A lampshade was cracked and broken and would be so easy to replace. The air conditioning unit had a mess of pipes and wires in the corner which looked awful and needs to be covered. The beds were too soft, if there is such a thing. Some people may like that. Otherwise, the room was clean and the breakfast was good in the club lounge. We also enjoyed the free parking with our package.
July 12, 2014
Rated 5 out of 5 by Sunstone Excellent hotel!
The staff was courteous. The room was lovely. The amenities (pool, weight room, etc...) were great! Our only issue was the contracted parking garage attendant who treated us badly. When I informed the hotel, they took care of the problem and even comped us with a surprise bottle of wine and strawberries! I am impressed.
July 17, 2014
Rated 4 out of 5 by EMG65 Front desk staffing
There were frequent long lines at the front desk. It wasn't clear where to check in or check out. When checking out you don't want to wait in a long line that has people checking in - as checking-in usually take longer than checking out. Staff were behind the desk, but they were not efficient in directing guests, and reducing the line. I had to bud in to check-out as I wasn't willing to line up behind 9 people (I counted) .... better planning required..
July 13, 2014
Rated 4 out of 5 by College College Orientation
Great location for visiting University of Iowa and orientation. Right in the middle of downtown, walking distance to campus, and all the attractions close by.
July 16, 2014
Rated 2 out of 5 by Jasmine09 This Hotel needs imporove
I was disappointed at this time stay at Sheraton. The room and lobby were not clean. The bed was very uncomfortable.
July 15, 2014
Rated 3 out of 5 by Jim101 Great location
The hotel is nice and a great location. The price was a little high and they charge extra for some amenities (i.e., fitness room).
July 14, 2014
Rated 4 out of 5 by Auntie01 Wedding weekend
Nice room, good location, problems with the ac and the resolution of that problem.
July 11, 2014
Rated 5 out of 5 by Workerbee12 Excellent location and variety of interesting sites.
The hotel was very inviting and exceptionally clean. Comfort level in the rooms was exceptional.
July 11, 2014
Rated 5 out of 5 by Chasser213 Susan Anderson
We love IA City and we love this hotel. We have never been disappointed. Our accommodations have always been perfect, exactly what we booked and very clean. The staff at the front desk are wonderful. Always helpful and friendly. We love Share, the food is always great as all the other resturants in IA City. And of course the Jazz is always top notch!
July 7, 2014
Rated 5 out of 5 by Pearl123 Good location and value
The downtown location of this hotel was perfect for us. Also, the rates were excellent.
July 7, 2014
Rated 4 out of 5 by Edu1 Nice hotel except for bathroom
The public areas of this hotel are nicer than the rooms themselves. The biggest disappointment was the bathroom. There was no vanity (toilet, sink, and tub/shower only) making it difficult to keep toiletries in the bathroom and to put on makeup. The wallcovering in the bathroom appeared to be coming off the wall. Overall, not a bad experience, but not what I usually see in a Sheraton property.
July 3, 2014
Rated 3 out of 5 by Woodworker A marginally OK experience.
Overall cleanliness of hallways needed improvement.
Bathrooms too small.
The arrangement for parking in the adjoining City lot was awkward, and seemed disconnected between the lot attendant and front desk. Because of electronic billing, we did not realize until after leaving that we had paid $9.00 more in parking fees than needed. Not something guests should have to deal with after the stay is completed.
June 30, 2014
Rated 2 out of 5 by BTP1989 Gone downhill
I have stayed at the hotel in the past and the service was so much better. This staff seemed so rushed and understaffed actually. My room was not ready when I arrived and then check out took forever, it would take 10 to 15 minutes waiting for an elevator and just overall a poor experience
July 2, 2014
Rated 3 out of 5 by MRC95 Need to be better prepared to handle check ins.
We stay at this hotel when we return for a reunion every year. Every year upon check in it is a 30 minute process. Not enough staff to handle the check-ins around 5pm. It was at least 15 minutes before what appeared to be a manager or assistant arrived to try to assist with expediting the process. This has also been an issue on other trips not associated with our yearly visit.
June 30, 2014
Rated 4 out of 5 by Irishone Quick Trip
Room was nice, bed was made poorly (mattress cover was inside out and didn't fit the mattress), all other aspects of the room were up to Sheraton standards.
Location is great in the heart of Iowa City and walking distance to shops, restaurants directly outside and the University of Iowa within two blocks
July 1, 2014
Rated 5 out of 5 by Jewels12 Hawkeye
Excellent service, food, comfy beds!
July 2, 2014
Rated 2 out of 5 by dontstay Needs much improvement
not at all what was expected since it was a Sheraton hotel, thought it would have been much better for what was paid. Linens were not replenished daily such as towels and washcloths, and when front desk was asked for linens, they were never brought. floor was dirty, bathroom was not cleaned daily, coffee was not furnished daily. There was a young swim team staying at the same time as our stay, so there was a lot of loud children running up and down the halls at all hours of the night. Would have had a better stay at a cheaper hotel.
June 24, 2014
Rated 1 out of 5 by SleepyinIowaCity This hotel could use a customer service refresher
Upon arrival, at 9 am, I was abruptly informed (without an 'I'm sorry but....") that no room was available and that check in was not until 3 pm. This after indicating on the reservation that i would arrive prior to 10 am. I can understand perhaps not having a room ready, but the response should have been, "yes we've been expecting you. I'll check you in but I'm sorry i can't assign you a room just yet, but will do so with the first one available. Would you like to wait in the lobby or could i call you when your room is ready?". When i returned several hours later, room was ready and now they wanted the ID and credit card i'd offered earlier and been told was not needed. At check in i was also asked if i wanted the 'bill' sent to my email address. I replied no. After requesting a hard copy on check out, i found that the bill had also been sent to my email. If they are going to ignore my preference, why ask it?
Second, the mattress on both beds were awful. When i sat down on the first one, it was so soft that i sank to the box spring. A first! The other bed was exceedingly soft but not quite that bad.
Third, when i had first arrived in the morning, no one asked if i had a car to park. i had to ask where i might park. While I was given that information, on checkout it turned out that i'd been given incorrect instructions on how to self park. As a result, actually departing the parking garage took longer than it should have as the attendant wanted the orignial ticket from when i entered the garage. Something i had to search my bag to try to find.
June 10, 2014
Rated 4 out of 5 by IowaMom2020 Iowa Orientation
Great Hotel and Location. Well worth the extra cost to stay. Treated to Club level amenities and glad I did!
July 1, 2014
Rated 4 out of 5 by ErikTraveler Solid Performance
Nothing to write home about, but a solid performance, nonetheless. Well maintained facilities. Clean well appointed room with all the stuff you don't want to call the front desk for; iron, ironing board, coffee machine, plenty of towels, etc. Good pillows and bedding. AC was a little loud. Decent gym with enough gear to get most workouts done. Indoor pool was nice to have access to, but aesthetically awkward. Restaurant breakfast was average, but got the job done. Staff was friendly and attentive.
June 25, 2014
Rated 4 out of 5 by Ron28 Starwood member
We were not recognized as a Platinum member and not sure that we received an upgrade in our room. We were not on the club floor, but did have access to the club lounge. I believe that my profile indicates not to have a room near the elevator. We had a room two doors from the elevator.
June 29, 2014
Rated 4 out of 5 by JonS51 Great getaway
The hotel staff was awesome, room was great!
June 25, 2014
Rated 2 out of 5 by HotNHumid No air
No air first night of stay (80+ degrees in room) and very humid, asked to fix at 7 am, still not fixed that night at 7pm. Requested repair again. Fixed for that night, but broken again the next morning. No air again... uggh
June 23, 2014
Rated 2 out of 5 by Iowa61614 needs help
The breakfast was very basic, scrambled eggs, fruit and bread was a little repetitive. AC was broken two of the four nights i stayed. The building is in need of upgrade.
June 23, 2014
Rated 3 out of 5 by Janiceok Staff was courteous
After pulling up the comforters in the morning, I noticed guide a bit of dried blood on the top side of the inside comforter. It really " grossed me out". The bathroom was clean, but the bed linens (.covers for comforters) should be washed. My guess is that the staff had been using them. I would check the bed well, before using it!
June 21, 2014
Rated 4 out of 5 by customer2 This hotel is nice but needs improvement
I have stayed at Sheraton Iowa city for 4 years now and have another two years due to a student at the university. This past weekend I had to use your laundry facility and had no change, went to front desk and was informed that there was none available. Went to Share restaurant and they also had none available. A customer of yours was kind enough to take her time and find me coins in her purse. If you have machines that do not accept dollars then have a change machine available to your customers. And the club level lounge should have coffee available all day and it is getting very crowded due to the 8th floor being added to the club level.
May 19, 2014
Rated 5 out of 5 by Brandie New Years Eve Stay
We had a large group book a block of rooms for New Years eve. The check in process was quick and friendly. The room was extremely neat. We loved being downtown near the ped mall and the kids had a great time in the pool. Excellent stay, I am planning to do the whole thing again next year!
January 6, 2012