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Rated 4 out of 5 by 412 reviewers.
Rated 4 out of 5 by The hotel is very welcoming. The hotel has attentive staff, great room amenities, and meeting spaces.. July 14, 2014
Rated 5 out of 5 by This is a comfortable hotel The hotel has been renovated to a beautiful, relaxing environment July 14, 2014
Rated 5 out of 5 by Short Stay but Extremely Good The bedding and room was in immaculate condition. I felt it was very clean and safe. The bathroom was in great shape and extremely clean. The nice feature of a robe was also a treat. July 13, 2014
Rated 4 out of 5 by Great stay at the Sheraton in Philly My recent stay at the Sheraton was quite pleasant. The front desk staff were enthusiastic, accommodating, and friendly. The bellman were extremely helpful in giving directions and recommending restaurants, and the housekeeping staff provided outstanding service. I did find the hotel restaurants to be expensive, but the wait staff were very professional. I would definitely stay at this hotel again. July 11, 2014
Rated 5 out of 5 by Enjoyable experience Staff so solicitous, location perfect for seeing attractions, public transport within a couple of blocks as well as dining facilities which was terrific for two guests who are dedicated walkers. Hotel design is great as well. (One thing we would like to have had is more bath shelving for personal items.) July 12, 2014
Rated 1 out of 5 by We were very disappointed We had used points to book this hotel, and have another reservation for September as two of our children are in school there. I have booked a reservation at an alternate hotel do to my dissatisfaction, but have not cancelled my 4 points reservation. We arrived at 4:15 in the afternoon to find that there were no rooms with King beds available due to housekeeping staff issues. We agreed to take a room with 2 double beds, and upon entry there was a strong odor of smoke, we requested another room, waited about 10 minutes and an associate came to us with a key and upgraded us to a "suite." I am not one who often complains - and the staff was responsive, but things were not up to Sheraton standards - bathroom floor cleanliness, towel size and quality, empty dispensers in the shower, sluggish tub drainage. July 9, 2014
Rated 5 out of 5 by Great Location, Great Service Staff is absolutely outstanding at this hotel, well trained and helpful. Parking valet staff, desk staff, restaurant staff, all great. Beds are very comfortable, rooms are well supplied. Hotel is located within walking distance of many Philadelphia attractions, and close to some amazing restaurants (Zahav is my favorite). I recommend this hotel to everyone I know. June 26, 2014
Rated 5 out of 5 by cleanliness galore Great staff, clean clean sheets, clean clean mattress, large complimentary water in the room, starbucks coffee, could not say enough about my stay and very very good value, actually a stunning price! July 11, 2014
Rated 4 out of 5 by Quality is OK, needs improvment in food Your menu is short and limited, breakfast options too limited, lunch limited July 10, 2014
Rated 5 out of 5 by Great Conference Choice This site was the one assigned for our conference, and I must say that it was excellent all the way around--great food, comfortable accommodations, helpful staff--it was all there. Right down the street from fascinating historical landmarks. Will stay there again. June 23, 2014
Rated 3 out of 5 by Pure Maybe for stay again The check in process put a bad taste in my mouth from the start. If you are helping someone check in an entire wedding party of around 150+, you should take them aside away to assist instead of it seemingly like a regular one person check in holding up the line behind them. Very rude to also help those that just walk up to counter while ignoring those in line waiting patiently ot check in. July 7, 2014
Rated 2 out of 5 by Great location, but thats it. It took me over an hour to check in because of a large party ahead of me. It would have been nice of the hotel to accommodate me with a check-in before these people, rather than just a voucher for a free drink. The bed was not very comfortable. I will probably choose another hotel in the city over this one. July 7, 2014
Rated 5 out of 5 by Good location, pleasant atmoasphere and staff Great location in historical section of Philadelphia. Staff is very accommodating and responsive. Concierge lounge is very well set up and organized. Front Desk very helpful and the bar personnel and bellman are also excellent. June 22, 2014
Rated 5 out of 5 by every member of the staff from the time we checked in, the valets greeted us with such warmth, to checking in room, front desk was beyond friendly and helpful, to concierge and bar/ restaurant staff -- this hotel would be considered one of the best I have ever experienced. July 7, 2014
Rated 3 out of 5 by good view from room - that was it The river side of the hotel offers wonderful views of the bridge and lights on the river at night , but the rooms themselves were average and in need of updating. It also could have been cleaner for the price we were paying. The windows had hand and even face prints on them! Carpets and especially the upholstered furniture were stained and old looking. There were also stains on one of the duvet covers on the bed. The brochures, menus and written material left out on the desk were misshapen and wrinkled from drinks being spilled on them and we didn't even want to touch them. There was no refrigerator in the room which was a negative for us. We also had a bad exchange with the valet service. I couldn't even ask a question before he told me he was "too busy for special requests" - and he didn't even know what I was going to ask him!! Front desk people were efficient but not friendly. Granted we were there at a very busy time - lots of weddings going on that weekend, but even so, it's their job to be extra helpful to all guests all the time. There was a "green" option for the cleaning service, so we chose not to have our towels replaced or the room cleaned during our 2 day stay, as did many of the other guests (cards hanging on doorknobs) but the cleaning carts seemed to always be in the hallway all day long. It was very annoying to have to squeeze by the carts when we were all dressed up for the wedding and later going out. I was shocked at the price we had to pay per night to keep our car in the hotel's own parking garage - with tax on top of it to boot. Over all it was not one of our better hotel experiences. June 23, 2014
Rated 5 out of 5 by One of my favorite Sheraton's This is a great hotel. If I am driving there I can usually get parking at a meter on the street, yes street parking in Philly. The Sheraton has a large lobby area that is great for small meetings. The staff is great and the room was large and quiet. July 6, 2014
Rated 5 out of 5 by Great spot, okay staff Staff was not accommodating but the hotel was wonderful. July 6, 2014
Rated 5 out of 5 by Great Location I love the location of this hotel. Everything is within walking distance. July 4, 2014
Rated 2 out of 5 by Disappointment Below average rooms - overpriced - platinum status put in an adjoining room where the noise was awful both during the night and day. When I went to change rooms, they would not move my stuff for me despite the fact I had a short amount of time at the hotel to move. Once we sorted that out (Despite a few mishaps) - they lost my suit pants which ended up in Lost and Found. Was deeply disappointed with the level of this hotel. June 30, 2014
Rated 5 out of 5 by Great location, excellent hotel The staff is great and it was easy to be there with my dog - it's a very dog-friendly place. It is also perfectly located for easy access to sights and transit. In-house restaurant is excellent with a terrific wine cellar. July 2, 2014
Rated 5 out of 5 by Great Stay in the City of Brotherly Love Beautiful Lobby, fantastic staff, very nice room with as great a view as we could have hoped. Noisy air conditioner every time it kicked in it banged and woke me. Also had a little problem with wild kids at the pool - but that was their parents fault. Wish someone was there to keep the peace.Otherwise fantastic hotel in a beautiful area of the city. June 30, 2014
Rated 4 out of 5 by one night staff friendly.. room small for two and heard some construction noise good location for sightseeing July 1, 2014
Rated 5 out of 5 by Perfect Location I really enjoyed my stay here. The room was comfortable, clean and quiet. The location is great....easy walk to Old City without all the noise. One issue, however, in this day and age, why can't hotels provide free internet? makes no sense to me. June 30, 2014
Rated 5 out of 5 by Best bed ever I slept like never before in this lovely hotel near all the historic sites in Philly. Nice folks on staff, from the room service guy who took and delivered my order to the guy who came in a minute to fix my tv. Would definitely recommend. June 30, 2014
Rated 4 out of 5 by Hotel was friendly Everyone was friendly and accommodating. Room , hallways, elevators and lobby were clean. Nice place to stay. June 30, 2014
Rated 5 out of 5 by This hotel in a good location Quality rooms and staff. Hotel within walking distance of many of the historical landmarks as well as great restaurants. June 28, 2014
Rated 5 out of 5 by Loved my stay! This was my fourth stay at the Sheraton Society Hill and it never disappoints! This visit was for a work conference and the food, staff, and accommodations were fantastic! I have also chosen this hotel for a romantic night away (I actually stayed there my engagement night) and for nights "out on the town." Great experiences overall! June 6, 2014
Rated 5 out of 5 by Excellent hotel We loved our recent stay at this hotel. The location in old historic Philadelphia was fabulous, nestled in the trees and surprisingly quiet. Very comfortable room. Front desk staff were extremely helpful. Also enjoyed having quick access to the waterfront at Penn's Landing, and a stop close by for the "hop on and off bus". Lots of good restaurants nearby as well. Would definitely stay there again. June 4, 2014
Rated 4 out of 5 by Business Travel Attended a training seminar that was quite extensive and we spent a lot of time at the hotel. The staff was very helpful, especially the front desk and bellmen. Proximity to Penn's Landing and dining was great. June 17, 2014
Rated 5 out of 5 by Great hotel choice... This hotel is optimal for a business stay and for holding meetings, events, etc. I would highly recommend to anyone planning an event in the Philadelphia area. The bed was awesome! May 19, 2014
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