Rated 4 out of 5 by SMF426 Cool and sleek
Ive stayed here many times, and if only the service of the staff were better! the roroms are cool and sleek , mine on the 22nd floor had a great view, but the lounge is meager on the food department, the main floor dining room service was almost invisible To make it worse I had a drip in my bathroom toliet and the chieese watre torture affect was challengiong. I called three times for it to be fixed only to have it resume again. The senior staff would not take charge of giving me any resolution to the problem. This is a hotel I like and may consider elsewhere next time.
October 28, 2014
Rated 5 out of 5 by Nico111 Recommended
I had a suite and it was the best suite I've had in a Sheraton. Ask for a room overlooking the city for the best view.
The hotel is within walking distance of the centre and Lisbon is a wonderful place to visit.
The club facilities were good and the happy hour was a perfect pre-dinner stop before heading out.
Only one problem and that was getting stuck in the lift on the last day. It happens and the staff got a technician on the job quickly but it would have been good if they warned us about the sudden lurches.
All in all, a fabulous break and a great hotel.
October 20, 2014
Rated 3 out of 5 by peter97 Telephone charge was outrageous
I was charged 38 euros for a 3 minute 0800 call without any warning on the phone. I could have used my smartphone. I expected to be charged a local rate at most for a toll free call.
Your breakfast was way overcrowded and overpriced. Go to your Porto hotel for advice with layout and price.
Your night clerk (we left at 5am) did not seem to be a Sheraton employee so could not give me any reason for the telephone charge..
October 19, 2014
Rated 4 out of 5 by Eagleflystar Great Hotel, not Very Well Organized
The hotel itself is pretty great. The rooms are luxurious, comfortable and cozy. The bathroom - some sort of glass cubicle - is a cool feature, and it gives a very design touch to it.
The organization in this hotel was not what I had expected, though. The two single beds I requested both during the reservation and in a reply to the VIP manager's welcome e-mail were not provided so I had to ask to change the room. The other questions asked in my e-mail were left unanswered. The bottle of port I was promised during the reservation was not provided, so I had to go down to ask. We hung our "make a green choice" label out twice but only got one coupon; I had to ask one myself again. We requested the 4pm late check-out, but during showering the last afternoon staff just entered the room twice. Also, the internet has a 3-device limit, so our two iPads and two phones couldn't all be online.
It's a lovely hotel, but maybe some internal competition from a 2nd Starwood property in the city would do some good?
October 12, 2014
Rated 4 out of 5 by JRKeb Wonderful View, Great Staff
This property has a stunning view of Lisbon - especially form the Club Lounge and the Panorama restaurant. The staff throughout the hotel are very friendly and helpful. Rooms are comfortable and modern. The Club Lounge breakfast is a high point - generous offerings and caring service. We got very good service and suggestions from the two concierges. The Picoas metro stop is just a short walk away, making the hotel convenient to just about anywhere you want to go. Very easy and quick access from the airport metro station to the hotel.
October 3, 2014
Rated 5 out of 5 by Jaz01 The perfect place to stay
The room was lovely, big, clean and comfortable. I enjoyed everything about the hotel, including it's location, not to mention the view of the city.
September 16, 2014
Rated 5 out of 5 by Minicarp Exemplary display of great customer service
The experience we had at this hotel was excellent in every touch point a guest may have with the hotel. The staff is the "best asset" of this hotel. Very attentive to our requests, responsive, friendly and professional. We had a suite and it was very comfortable and well designed. The gym is very well equipped and planned. The location is perfect. Next door to a metro station. I highly recommend this hotel for business and leisure travel.
September 6, 2014
Rated 5 out of 5 by SAlb Great hotel & excellent location
The Sheraton Lisbon is a well maintained hotel with attentive staff and good facilities.
Rooms are good size and they offer beautiful views of the city. Bathrooms are spectacular, very large and well appointed.
The restaurant and bar located on the 25th floor offer some of the best views of Lisbon.
It is located only 50 metres from the Picoas metro (subway) station which offers quick access to the airport (25 minutes), main train & bus terminal Oriente (20 minutes) and the main attractions (10 minutes). Libon has an excellent metro system.
August 22, 2014
Rated 5 out of 5 by Nizaro Excellent Experience
Very Nice Experience
August 16, 2014
Rated 5 out of 5 by SoxFan Great Hotel, Great Location, Great Views, Best Plat C/S
I give this hotel a big Wow.
#1 reason is Vanda, the SPG Customer Relations Manager, who went out of her way tp make our two stays at this hotel last week so special in ways and to a degree I have NEVER experienced (which is saying a lot for a 10+ year Platinum member). So, big WOW back to Vanda and the team.
#2 applause goes to the physical hotel, at least the Club Floor rooms, excluding the club lounge itself, which I will address later. The renovations are very distinctive and the rooms are pretty cool, once you learn how everything works -- and yes, you can electronically lower the shade to block the direct view into the bathroom. There is, however, a big difference between the two views, with the Club Lounge (westerly?) view over the park and historic parts of the city vs the other view over not much of anything special, although far and wide.
#3 is the location...just close enough to be very central...sure, it might be fun to be a mile closer to the Bario Alto or the water...but this hotel is overlooking the main park and just across from the Ritz/Four Seasons, with sweeping views of the Golden Gate-like bridge (actual copy) and Lisbon's iconic Statue of the Redeemer, and taxis are plentiful and inexpensive (about 5 euros to go most places).
#4 is the pool spa area which is nice and I like the fact that they charge for entry so it stays relatively quiet.
On the negative side is the Club Lounge, which is one of the poorer international SPG lounges, IMO, and it doesn't have to be. To begin with it is too small if the hotel/club is at capacity -- OK, not much they can do about that without taking out another room. But basically, the food and drink selection is very poor: just cheap red wine, white wine, and beer for alcohol...not even inexpensive Portuguese sparkling wine, and certainly no hard alcohol. Not even any port --- which they used to serve in this lounge years ago, and which is a symbol of Portugal. Not good. Then the food options, whether for breakfast or in the evening are limited and not particularly good. Again, they used to make omelettes and things in the lounge for breakfast -- no more, now you have to go down to the main restaurant if you want a real breakfast. Lastly, they won't let you take food or drink from the lounge to your room -- not even soda for overnight. You should be able to take some wine or a soda to your room...that's chincy/cheap and leaves a bad taste.
As an aside, the proximity of the airport is amazing...10 mins or less...we took a private car which we purchased at the information desk in the arrivals concourse for EUR 25 to go the hotel in order to skip the exceptionally long queue for the public taxis, but the taxi on way back my taxi was was EUR 8.25, including a 1.60 charge for the luggage (by comparison, the hotel car is EUR 45).
Then, when you put all this in context with the rate/cost/value -- it's a wow package.
August 15, 2014
Rated 5 out of 5 by stjone400 great rooms and service
the rooms were spacious and well appointed. The spa facility was qood. The best of all was the reception desk people and especially the concierge.
August 14, 2014
Rated 4 out of 5 by FlyingSqrl Very nice
Very nice hotel, but after visiting the Sheraton in Porto, this hotel is just not as good. Very pleasant stay in a beautiful city. I would stay there again.
August 4, 2014
Rated 4 out of 5 by Tomthegreat 8 DAY STAY AT SHERATON LISBON
PAULO HENRIQUE AT THE RECEPTION DESK SAVED MY STAY FROM BEING A 3 STAR AT BEST. HE GOT ME A REFRIGERATOR THAT I COULD USE, EXPLAINED HOW TO USE THE HVAC SYSTEM TO KEEP THE ROOM AT A CONSTANT TEMPERATURE, AND EVEN GOT ME A SPEAKERPHONE.
WATCH OUT FOR OVERPRICED PHONE CALLS, HOWEVER!
August 4, 2014
Rated 5 out of 5 by R234 Excellent staff
I travel quite frequently and found the service very hospitable. I would particularly like to commend the staff on the excellent service. Of special mention - Maria Ana Cabral whose ever smiling and pleasant disposition started off the day perfectly - at breakfast at the Lobby Bistro. Also, Sr. Simoes and Sr. Armando, the ever-helpful concierges, helped plan our itinerary most productively. The staff at the Panorama Restaurant too were very pleasant. The location is so convenient and just a short taxi ride to Rossio. I look forward to staying at your hotel on my next trip to Portugal.
August 1, 2014
Rated 4 out of 5 by Rich3 This hotel has great features
Very convinient to visit the several places in Lisbon.
August 1, 2014
Rated 5 out of 5 by Fabz Great comfort and value
The Club Level rooms are fab, the Lounge is welcoming and well stocked and the traditional Portuguese specialties and wines at the Lobby Restaurant are excellent.
July 28, 2014
Rated 4 out of 5 by Fox64 Sheraton Lisbon
The hotel advertises as a 5 star hotel.
However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive.
Location however is good, as is the food and the bar at the top floor with magnificent view over the city
July 28, 2014
Rated 5 out of 5 by fhspg2011 ;ake my stay very comfortable
I was in a one week holiday in Lisbon, Alfubeira and Seville staying in this hotel and in two luxury collection hotels in the other places. My prior ranked this hotel 3rd. But it ended up being the best hotel. It started at the reception when a problem in my checking (my mistake) was rapidly corrected and followed by a very nice stay in genarl and in details as well.
July 27, 2014
Rated 5 out of 5 by Luv2fly Great stay in Lisboa
Stayed as a couple on a pleasure stay for 8 nights.
Check in was quick and I was recognized as a Starwood member and treated accordingly.
We never experienced any problems with staff or the property.
Easy to reach any of Lisbon's attractions from this location.
All in all our experience was very positive and would stay here again.
July 25, 2014
Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 4 out of 5 by Stany Just about good enough
Considering 1 night free and 3 others discounted due to SPG points, I can't complain at price. However having to pay €12 just to use the pool is just plain cheeky.
July 14, 2014
Rated 5 out of 5 by MACH My favorite hotel
I always feel at home when I stay in this hotel
July 14, 2014
Rated 5 out of 5 by Joao PORTUGAL'S BEST ADDRESS
As a frequent traveler i stay at various hotels and this is one of my favorites.
The staff always make you feel like you are part of the family and nothing is impossible to accomplish.
You are a few minutes walk to the best that Lisbon has to offer.
July 13, 2014
Rated 5 out of 5 by DCConsultant A special event was an occasion to remember
I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event.
July 8, 2014
Rated 5 out of 5 by Angelacaledon Great stay!
Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect!
July 6, 2014
Rated 5 out of 5 by Phil144 Loved our stay.
The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this.
The food in the restaurant was very very good. We ate there several times. We even took guests there.
This was our second stay at the Sheraton in Lisbon and we will go back again.
July 5, 2014
Rated 4 out of 5 by Slav Club launch
Very nice hotel with great staff. However, as a SPG Gold member I was planning to use the Club Launch and did that just for one day.
The size and quality/volume of service offered is equivalent to 3* hotel not 5*.
There is very limited breakfast but acceptable. However the Happy Hours do not offer quality/volume of the food. Traveling around the world I've seen much better service. If you are Platinum member the access is free. Between breakfast and Happy a Hours there is practically no snacks available. If you are Gold and have to pay 30 euro per day spend it outside hotel. It would be a better investment.
July 2, 2014
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 4 out of 5 by VolkerFromDUS Great to combine business and pleasure
Coming back after a few years it is still the great hotel at a very good location in the middle between offices, downtown and shopping areas. I love the Spa and the restaurant with great view.
June 28, 2014
Rated 5 out of 5 by NancyMV Best of all
I have stayed in many Sheraton Hotels mainly in the U.S. and Canada but this hotel is by far THE BEST. Staff is great, the room is gorgeous and the whole experience is a 5.
June 24, 2014