Rated 5 out of 5 by luiz verdadeiro 5 *****
Tivemos , eu e minha esposa, ótima estadia em Lisboa , neste mes de março/2013.
21 de Março de 2013
Rated 5 out of 5 by Rocha Hotel com todas condicoes para uma optima estadia.
Muito boa a recepcao a chegada.
Pessoal muito simpatico no trato.
condicoes na estadia e conforto excepcionais.
5 de Março de 2013
Rated 5 out of 5 by M57pb excelente staff
este hotel consegue manter o nivel esperado para um 5 estrelas, desde o pessoal da recepção até ao da limpeza não conseguimos ficar desapontados embora seja cliente habitual sou um pouco exigente e aqui sinto-me em casa,continuem pois a vossa equipa é admirável.
4 de Março de 2013
Rated 5 out of 5 by GRamos A localizacao do Hotel e excelente
Alguns detalhes na area do servico a melhorar.
Servico perfeito, mas os agentes podem ir umaalem das expectativas.
3 de Março de 2013
Rated 5 out of 5 by LUCANTON2013 Excelente
Eu e meu marido gostamos muito e pretendemos retornar com os filhos.
17 de Fevereiro de 2013
Rated 5 out of 5 by LUIZ48 HOTEL EXCELENTES
A hospedagem foi muito boa, os serviços são de ótima qualidade, os funcionários foram competentes, gentis e muito profissionais.
29 de Janeiro de 2013
Rated 5 out of 5 by anoushka gostaria que no quarto houvesse chávenas em vez de copos de papel
Como já disse em anteriores estadia neste hotel, uma unidade hoteleira de 5 estrelas deve ter características compatíveis com esse nível.
Assim sendo, o chá não DEVE SER DE PACOTES TETLEY (uma marca mediana).
- os copos de papel (aceitáveis em hoteis de 2 e 3 estrelas) devem ser substituidos por chávenas de louça mesmo que a louça seja vulgar.
18 de Abril de 2012
Rated 4 out of 5 by ezra2 este hotel é bom
O hotel é muito bom, mas a idéia interna dos quartos foi infeliz ao projetarem o banheiro vulneravel. Isto interfere na privacidade das pessoas.Esta idéia é totalmente iinadequada e apelativa e sem nexo causando constrangimento aos ocupentantes do quarto. Por conta disso provavelmente estimo uma perda de 25 a 30% de ocupação.
4 de Março de 2014
Rated 4 out of 5 by Rockie43 Excelente hotel e servicos
Estou satisfeito com a estadia e de certeza voltarei a me hospedar no hotel, insisto na melhoria do restaurante, ha poucas opcoes e se alguem ficar hospedados 2 semanas esgotam as escolhas.
2 de Julho de 2013
Rated 4 out of 5 by PBPB Interessante opção
Boa localização, boa instalações.
Recomendaria o hotel.
22 de Maio de 2013
Rated 4 out of 5 by joquinha viagem 2
um bom hotel - serviço atencioso - cama muito agradável - almofadas muito moles para a minha preferencia - agua do chuveiro pouco quente - limpeza do quarto irreprensivel
24 de Março de 2012
Rated 4 out of 5 by joquinha Muito bom
Hotel bem localizado.
Bar Panorama com vista muito bonita e serviço exemplar - O meus parabens a Carolina Pires.
Agua da banheira pouco quente.
Camas muito estreitas
16 de Março de 2012
Rated 3 out of 5 by SPGP Muito Calor
Os quartos são bonitos e bons, porém o ar-condicionado nunca funciona bem e por isso é muito quente! Já é a terceira vez que fico neste hotel e tenho o mesmo problema!
10 de Maio de 2013
Rated 5 out of 5 by Frank79 Wonderful Hotel
I highly recommend the Sheraton Lisboa Hotel & Spa. Excellent service, very comfortable room, great location. Staff is available and responsive. We will return next time we visit Lisbon.
4 de Março de 2014
Rated 5 out of 5 by Bingodog Best Sheraton I've stayed at
The Sheraton Lisboa is one of the most modern and best designed Sheraton hotels in Europe. I stayed in an executive suite (SPG platinum upgrade) on the 24th floor which was really beautifully designed, with a wonderful living room/work space and bedroom and a great view on the city. The room was also perfectly sound proof.
All the staff at the hotel were very helpful, smiling, always ready to assist and help.
The Spa has a large sauna, a steam room and a very stylish jacuzzi/pool. Entrance to the spa is complimentary for SPG platinum guests.
There is also a relax room with 4 beds and another quiet room to cool down. The gym is perfectly appointed and very spacious as well. The outdoor pool looked very nice, too.
The club lounge provides drinks and snacks during the day and more substantial hors d’oeuvres in the evening, and a very good breakfast in the morning, with several hot and cold choices.
The breakfast in the main restaurant is also very good. And the view from the panorama bar at the top is breathtaking.
26 de Fevereiro de 2014
Rated 5 out of 5 by GWBMAD Best hotel in town!
My wife and I spent phantastic 3 days at Sheraton Lisbo Hotel. Throughout all departments one can feel the joy with which the team serves their customers! The culinary product can be highly recommended. Well done! Congratulations!
13 de Fevereiro de 2014
Rated 5 out of 5 by MFM10 excellent location
Staffs are very friendly and couteous. Club lounge though small but cozy. However could serve with morw variety of foods selection
11 de Fevereiro de 2014
Rated 5 out of 5 by winterguest A place to return
I deeply recommend the hotel. We were extremely suprised by the highest level of service offered by the staff. We were given all the help we needed and provided by the best hospitality. Rooms were of high standard, but that is not a big suprice for Sheraton - all the hotels are comfortable and best quality. The Lisbonian staff however distinguish among others with their kindness and care.
10 de Fevereiro de 2014
Rated 5 out of 5 by NSHE Staff
This hotel is very stylish and comfortable, but what really makes it such a pleasure is the helpfulness of the staff, especially on reception.
14 de Janeiro de 2014
Rated 5 out of 5 by torontonians123 modern hotel
very good hotel with pleasant interior with excellent service we expect from Sheraton hotels and good location near metro station.
2 de Janeiro de 2014
Rated 5 out of 5 by amh1968 Great location
This hotel is located within walking distance to Ave Liberdade. Nice but somewhat small club level rooms.
In my personal opinion front desk staff had a hard time smiling.
Concierge Amando Lopes is great and very helpful. Thank you Armando for making my first trip to Lisbon a great one.
1 de Janeiro de 2014
Rated 5 out of 5 by Washington2013 Absolutely a wonderful experience
We were there over Christmas and spent a great deal of time in the various hotel restaurants and facilities and as much as both my husband and I travel this has to be one of he most helpful,warm and gracious staff we have experienced.
Most certainly would return to this hotel
29 de Dezembro de 2013
Rated 5 out of 5 by George1383 Excellent Hotel
Great location and facility. Staff was helpful when needed.
18 de Dezembro de 2013
Rated 5 out of 5 by crcr Excellent hotel and location
Not our first stay and certainly will be back. Great location near the center of Lisbon and a great hotel with very corteous staff.
12 de Dezembro de 2013
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
29 de Novembro de 2013
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
19 de Novembro de 2013
Rated 5 out of 5 by Cyril51Reims Great moments
We have been very well received. We have benefited fully from the SPA, sky bar,... and everything was wonderful. I recommend the booking with the "club lounge".
23 de Outubro de 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
20 de Outubro de 2013
Rated 5 out of 5 by Mkbflorida Excellent staff throughout the hotel
The front desk staff was extremely understanding and made many calls for us regarding our lost luggage. They got us into a room early so we could sleep and then upgraded us to a suite later in the day! What a an unexpected treat!
I can't remember everyone's name - but I remember a Claudia and Isobel who were extremely warm and helpful.
Also, the room and hallway design are really interesting. I enjoyed the subdued atmosphere, stylish furnishings and modern design.
The professionalism of the lounge staff, restaurant staff, concierge and front desk was very high.
I will definitely stay here again.
15 de Outubro de 2013
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
12 de Outubro de 2013