Rated 2 out of 5 by XRAY1 Wonderful property, but poorly managed
This is a wonderful property, but very poorly managed. I have always been pleased with the service in the past, but this stay was not up to my expectations (e.g,, errors in check-in, not recognizing SPG status, poor housekeeping, incorrect billing, no electronic statement issued, etc.).
April 20, 2015
Rated 4 out of 5 by SantaFeJim Nice airport hotel with one exception
Friendly, accommodating staff,, well appointed comfortable rooms, reasonable prices. My biggest complaint is the cost to use the Internet. A slow broadband service is free in the lounge, but $13 in the room. There is no EV charging station for guests with electric vehicles,unlike the other Sheraton in Albuquerque
January 15, 2015
Rated 3 out of 5 by brjay Parking Fee? Really?
I have stayed in this hotel many times and have been losing my liking of it because of deteriorating maintenance, HVAC noise, and uncomfortable beds. Now the newest nail in the coffin is the imposition of a nightly parking fee of $5 ("at the insistence of the Starwood property owners" according to staff). I was not informed of this new fee on my online booking or on check-in at the hotel, but only at checkout. I complained and it was removed. This latest outrage is in addition to the fact that WiFi is $13 a day in the rooms but is FREE if you use it in the lobby!! Huh??!! You can find a better hotel almost as close to ABQ airport. I know I will.
January 15, 2015
Rated 5 out of 5 by Dicksonius Surprisingly nice
It's always a pleasure to find something better than you expected. The Sharaton Albuquerque Airport did that for me. Really love the lobby, and the rooms are eminently serviceable.
January 3, 2015
Rated 3 out of 5 by Bassyhr Could be better
If you want to stay close to the airport this is a good place to stay.
January 3, 2015
Rated 5 out of 5 by MaJiK Very helpful staff
Three of your staff were particularly helpful duriing our stay and rendered service beyond our expectations: Todd (server), Justin (server), and Curt or Carl---I'm not sure of his name--(engineer). All deserve praise for taking the extra steps to accommodate us during our stay. That's why we always stay at Sheraton Airport Albuquerque.
November 30, 2014
Rated 4 out of 5 by Dokester Nice and Convenient
With a late flight arrival at the Albuquerque airport, it seemed only logical to spare my family picking me up in the middle of the night. It was easy to make a last-minute reservation at the Sheraton, and Ienjoyed a great night's rest in a Club floor room. Could n't be more convenient to the airport.
November 28, 2014
Rated 3 out of 5 by Jlf2014 Parking charge, Really?!
If you're going to charge me $5 for parking why don't you just add it to the room rate and not bother us with an addition to the bill. And then we have to go back out to the car to place the official yellow card on the dash? Very inconvenient. Also who charges an additional $13 for Internet access these days? Not coming back til you change your policies.
November 22, 2014
Rated 5 out of 5 by prevention Make a difference
Outstanding in everyway! From the moment we arrived the service and friendliness was amazing. The hotel itself is very modern and very clean. We were at the hotel for a 3 day conference, the accommodations were great, the food was very good and the staff had a willingness to help beyond what was expected and with a smile!!! I highly recommend this Sheraton to everyone.
November 17, 2014
Rated 4 out of 5 by Bekk Sheraton Albuquerque Airport
Good hotel for airport travelers for an overnight stay.
November 14, 2014
Rated 5 out of 5 by Bumpa High quality with great airport proximity
Nice stay here when we couldn't get out on scheduled flights. Friendly staff, good food and nice rooms. Would definetly stay again
November 12, 2014
Rated 1 out of 5 by xanthus BAD
Furniture inadequate.1office type chair/2hassocks.No safety strips/tub mat available.Safety bar unreachable. Charge for WI-Fi in room unbelievable.
November 9, 2014
Rated 3 out of 5 by TracyCA No Ride to Balloonfest
We stayed at this location this past weekend and were very disappointed that the hotel shuttle would not take us to the balloonfest location. We also had problems with room distribution. Our group had 5 rooms and even though I asked several times about whether I had the correct room, I was given the wrong room.
October 14, 2014
Rated 4 out of 5 by Fullernh Upscale at the airport
This hotel provides an upscale feel to your stay. Close to Old Town, Downtown and Historic Nob Hill - but you have to have your transportation. Paying for Wi-Fi in room is not so good!
October 14, 2014
Rated 5 out of 5 by Kanuk Great place to stay.
Very close to airport.nice view from club room.
October 13, 2014
Rated 5 out of 5 by irmaO This hotel great for one night or many, everything is close by.
Great experience, although short. Staff was very accommodating and helpful. Room was perfect, very clean. Will stay there again.
October 13, 2014
Rated 2 out of 5 by DaveB73 This Hotel needs to improve Check-In!
Our room was booked weeks in advance, but was not available till 4:50 pm. Our check in time was 3:00 pm. Almost 2 hours sitting in the lobby would not be consistent with the "Starwood Preferred Guest" motto!
Our experience was unsatisfactory and we'll not stay with you again! If we cannot get into the Sheraton uptown location, we'll stay at another hotel who does value a "preferred guest!"
September 28, 2014
Rated 3 out of 5 by VLNM Great stay, but terrible restaurant service
Overall good stay, but horrible service at restaurant.
September 21, 2014
Rated 4 out of 5 by Candace412 Attractive room
The appearance and furnishings were very pleasing.
September 20, 2014
Rated 1 out of 5 by Roadrunner1 Plugged bathtub drain.
We checked in late in the afternoon of our checkin date. We were very tired and took a short nap before starting out to our next engagement. This is when we found the tub having poor drainage. The next morning was the same.
September 7, 2014
Rated 5 out of 5 by JessLuz This hotel is very nice!
We had a great time we went for our annual convention for Jehovah's Witnesses. This was our first time assigned to Albq, NM, so it was a new experience. We have stayed in other Sheratons in the past and knew we would not regret picking this hotel. It was a great experience and had lots of fun! Looking forward to next year!
September 4, 2014
Rated 5 out of 5 by poet64 helpful staff
Cynthia at the front desk was very helpful with me as I tried to understand the computer to get a boarding pass and check my emails. She was patient and kind. The female in the restaurant on September 1 was also very helpful regarding materials to help us pack our bags for the plane. The upgrade to the top level was definitely worth the extra money as the appetizers and breakfast were just right. Thanks for making our stay so pleasant. Also, loved the pool! Also the shuttle drivers were very polite and engaging.
September 3, 2014
Rated 5 out of 5 by Gingerbread12 Airport Sheraton Albq
Have not stayed in a hotel with such comforts. The staff was beyond helpful. They were courteous and seemed to enjoy working there. I would definitely stay there again.
August 27, 2014
Rated 3 out of 5 by psunshine My Disappointments in this hotel
I found the hotel online, and friends had actually recommended it as I needed to be near the airport for an early flight. I was never told that we would be charged $5!! for parking. And I had never been told that we would be charged for internet usage!! We would have found another place if we had been told. A positive thing was that they did have computers in the lobby area to use.....but with limited time allowance.
August 24, 2014
Rated 4 out of 5 by Boogie59 Staff
Staff was outstanding resolving an issue of reservations.
August 20, 2014
Rated 5 out of 5 by Tippytin Inviting and Friendly
Front desk staff was courteous and efficient. Quick to recognize Gold SPG status. Room was clean and comfortable, and as always, the beds were great. Great view of the area from our window. Very close to airport yet sleep was not disturbed by planes taking off and landing. Restaurant food was good. Waitstaff was friendly and accommodating. Van drivers were skilled and helpful. It is far from town. If you don't have a car, taxi to sites such as Old Town, can get expensive.
Club room hot food items were disappointing. Other food items were very good. Fruit was fresh and delicious.
I will stay in this hotel if in Albuquerque.
August 19, 2014
Rated 5 out of 5 by Adrian923 Convenient and Tasteful in Albuquerque
I stay in this hotel every August for a meeting, and it gets better every year. It's very convenient to the airport, the pool is great, the rooms are comfortable and tastefully decorated and the staff is friendly. The only downside is the buffet breakfast in the restaurant is only OK. And on my last stay I also noticed that the wall between my room and my neighbor was not sound proofed well at all. I could hear quite clearly, the conversations of the family, plus a baby's crying was rather loud.
August 13, 2014
Rated 5 out of 5 by LJK44 This hotel has an excellent location and staff
This is a first rate hotel which is 10 minutes from the airport. The staff works as a team, and cares for you and your comfort.
August 11, 2014
Rated 5 out of 5 by rideeasy Beautiful
Very nice and clean. The staff were kind and friendly, efficient.
August 10, 2014
Rated 3 out of 5 by namenot This is the best hotel near Albuquerque airport
It is located in waking distance to the airport. Except this quality everything else is average. The swimming pool is just under the restaurant window and for this reason nobody is using it. I tried to pay by check . Nobody at the reception knew how to do it. The person who attended the breakfast at the "Club" didn't care to renew the food items that were consumed so that there was nothing left for people that arrived late.
August 5, 2014